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Dell V725W User Manual - Page 141

Unrecoverable Scan Error, USB Device Not Supported, Clearing paper jams, Paper jam in the printer - firmware update

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Troubleshooting 141 Unrecoverable Scan Error Try one or more of the following: • Restart your printer. • Update your printer firmware. For more information, visit http://support.dell.com. USB Device Not Supported Remove the unrecognized USB device and replace it with a supported device. USB Hub Not Supported Remove the unrecognized USB hub. Clearing paper jams • "Paper jam in the printer" on page 141 • "Paper jam in the duplex unit" on page 144 • "Paper jam in the ADF (select models only)" on page 145 • "Paper or specialty media misfeeds" on page 147 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Check the jam clearance area 1 Lift the scanner unit.

Section	Page
Contents	2
Safety information	6
About your printer	7
Thank you for choosing this printer!	7
Minimizing your printer's environmental impact	7
Finding information about the printer	8
Understanding the parts of the printer	10
Ordering and replacing supplies	12
Ordering ink cartridges	12
Replacing ink cartridges	13
Recycling Dell products	14
Using the printer control panel buttons and menus	16
Replacing the language sheet	16
Using the printer control panel	17
Changing the Sleep timeout	19
Saving paper and energy	19
Restoring factory default settings	19
Using shortcuts	21
What are shortcuts?	21
Getting started	22
Launching the shortcuts page using the printer software	22
Creating a shortcut	22
Using shortcuts on the printer	23
Modifying or deleting a shortcut	23
Using the printer software	24
Minimum system requirements	24
Using the Windows printer software	24
Using the Macintosh printer software	26
Finding and installing optional software	27
Downloading PCL and PS drivers (Windows only)	27
Reinstalling the printer software	27
Uninstalling the printer software	27
Installing the printer software	28
Loading paper and original documents	29
Loading the paper tray	29
Loading envelopes or photo paper	32
Loading various paper types	35
Saving paper settings	38
Loading original documents on the scanner glass	38
Loading original documents into the ADF	39
Printing	40
Tips for printing	40
Printing basic documents	40
Printing a document	40
Collating printed copies	40
Changing the print order of pages	41
Printing multiple pages on one sheet	42
Printing documents from a flash drive	43
Printing specialty documents	43
Printing on envelopes	43
Printing on labels	44
Printing on custom-size paper	45
Working with photos	46
Supported file types	46
Using a flash drive with the printer	46
Printing photos from a flash drive	47
Printing photos from a PictBridge-enabled digital camera	47
Printing on both sides of the paper (duplexing)	48
Printing on both sides of the paper (duplexing) automatically	48
Setting the duplex printing dry time	50
Managing print jobs	51
Finding the print queue for your printer	51
Setting your printer as the default printer	52
Changing the default printing mode	52
Pausing print jobs	53
Resuming print jobs	53
Canceling print jobs	54
Copying	55
Tips for copying	55
Making copies	55
Copying an ID card	56
Enlarging or reducing images	56
Adjusting copy quality	57
Making a copy lighter or darker	57
Collating copies using the printer control panel	57
Placing separator sheets between copies	58
Copying multiple pages on one sheet	58
Placing an overlay message on each page	58
Removing the background of a copy	59
Making a two-sided (duplex) copy	59
Making a two-sided (duplex) copy automatically	59
Making a two-sided (duplex) copy manually	59
Canceling copy jobs	60
Scanning	61
Tips for scanning	61
Scanning to a local computer	61
Scanning to a network computer	62
Scanning to a flash drive or memory card	62
Scanning photos for editing	63
Scanning documents for editing	64
Scanning directly to e-mail using the printer software	65
Scanning to a PDF	65
Scanning FAQ	66
How can I improve the quality of a scan?	66
How do I scan in black and white?	66
Why am I being asked for a PIN?	66
Canceling scan jobs	67
E-mailing	68
Setting up the printer to e-mail	68
Setting up the e-mail function	68
Configuring e-mail settings	68
Creating an e-mail contact list using the computer	68
Sending e-mail	69
Tips for e-mailing	70
Canceling an e-mail	70
Faxing	71
Setting up the printer to fax	71
Scenario 1: Standard telephone line	71
Scenario 2: Digital Subscriber Line (DSL)	74
Scenario 3: VoIP telephone service	75
Scenario 4: Digital telephone service through a cable provider	76
Scenario 5: Country- or region-specific setup	77
Entering your user information	81
Configuring the fax settings	82
Configuring fax settings using the printer control panel	82
Configuring fax settings using the fax software	83
Creating a contact list	84
Creating a contact list using the printer control panel	84
Creating a contact list using the fax software	84
Sending faxes	85
Tips for sending faxes	86
Sending faxes using the printer control panel	86
Sending faxes using the computer	86
Receiving faxes	87
Tips for receiving faxes	87
Receiving faxes automatically	87
Receiving faxes manually	88
Faxing FAQ	88
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	88
What is a splitter and what type of splitter should I use?	89
What is my fax number?	89
What is my dialing prefix?	89
When do I need to set Auto Answer to On?	89
How many rings should I set?	90
How do I set the distinctive ring for the printer?	90
How can I check the dial tone?	90
How do I adjust the speaker volume on the printer?	91
How can I make sure that fax calls go to the printer and voice calls go to the answering machine?	91
What settings work best with voice mail service?	91
How do I change the resolution of the documents that I fax?	91
How do I send a fax at a scheduled time?	92
How do I send a fax using a phone calling card?	92
How do I know that the fax was sent successfully?	92
How do I print the fax history of the printer?	93
How do I print a fax on both sides of the paper?	93
How do I forward a fax?	93
Can I block faxes?	93
Can I retrieve failed faxes?	94
Networking	95
Installing the printer on a wireless network	95
Wireless network compatibility	95
Supported network security options	95
Printing a network setup page	96
Information you will need during wireless setup	96
Information you will need during advanced wireless setup	97
Installing the printer on a wireless network	98
Installing the printer on other computers	99
Determining the printer status using the network indicator light	99
Special wireless installation instructions	100
Assigning a static IP address	101
Changing wireless settings after installation	101
Advanced wireless setup	102
Adding a printer to an existing ad hoc wireless network	102
Configuring Wi-Fi Protected Setup manually	103
Use the Push Button Configuration (PBC) method	103
Use the Personal Identification Number (PIN) method	103
Configuring security	103
Configuring 802.1X Authentication	104
Installing the printer on an Ethernet network	104
Information you will need to set up the printer on an Ethernet network	104
Installing the printer on an Ethernet network	105
Performing network management tasks	105
Switching between USB, Ethernet, and wireless connections (Windows only)	105
Switching between USB, Ethernet, and wireless connections (Macintosh only)	107
Sharing a printer in a Windows environment	109
Sharing a printer in a Macintosh environment	110
Networking FAQ	110
What is Wi-Fi Protected Setup?	110
Where do I find my WEP key or WPA/WPA2 preshared key/passphrase?	111
What is an SSID?	111
Where do I find my SSID?	112
What is a network?	112
How do I find out what type of security my network is using?	112
How are home networks configured?	113
What is a USB cable?	115
Why do I need a USB cable?	115
How do I attach the USB cable?	115
How are infrastructure and ad hoc networks different?	116
Finding the signal strength	117
How can I improve wireless signal strength?	118
Check the wireless signal quality	118
Move the printer closer to the access point	118
Remove obstacles between the access point and the printer	118
Remove sources of interference	118
Arrange the network to reduce signal absorption	119
How can I make sure my computer and printer are connected to the same wireless network?	119
Can I use my printer on a USB and a network connection at the same time?	120
What is a MAC address?	121
How do I find the MAC address?	121
What is an IP address?	122
What is TCP/IP?	122
How do I locate IP addresses?	122
How are IP addresses assigned?	123
What is a key index?	123
What is the difference between Guided and Advanced setup?	123
Maintaining the printer	124
Maintaining ink cartridges	124
Checking ink levels	124
Aligning the printhead	124
Cleaning the printhead nozzles	125
Cleaning the exterior of the printer	125
Cleaning the scanner glass	126
Moving the printer to another location	126
Troubleshooting	128
Before you troubleshoot	128
If Troubleshooting does not solve your problem	128
Setup troubleshooting	128
Incorrect language appears on the display	128
Change the language using the printer menus	128
Installation screen did not appear during installation	129
Launch the printer CD manually	129
Software did not install	129
Make sure that your computer meets the minimum system requirements	129
Temporarily disable security programs in Windows before installing the software	129
Check the USB connection	129
Reconnect the printer power supply	129
Print job does not print or is missing pages	130
Make sure the ink cartridges are inserted correctly	130
Select your printer from the Print dialog before sending the print job	130
Make sure the print job is not paused	130
Make sure your printer is set as the default printer	130
Reconnect the printer power supply	130
Remove and reconnect the USB cable connected to your printer	130
Check the USB connection	131
Remove and reinstall the printer software	131
Printer is printing blank pages	131
Reinstall the ink cartridges and deep clean and align the printhead	131
Printer is busy or does not respond	131
Make sure the printer is not in Sleep mode	131
Reconnect the printer power supply	132
Cannot delete documents from the print queue	132
Restart the computer and try again	132
Remove and reconnect the USB cable connected to your printer	132
Cannot print through USB	132
Check the USB connection	132
Make sure the USB port is enabled in Windows	132
Remove and reinstall the printer software	133
Understanding printer messages	133
Alignment Problem	133
Cannot Collate Job	133
Change [Paper Source] to [Size] Paper	133
Change [Paper Source] to [Size] [Type] Paper	133
Close Printer	133
Communication Error	134
Duplex Unit Missing	134
Ink Cartridge Error	134
Ink Cartridge Missing	135
Ink Cartridge Unsupported	135
Ink Low	135
Load [Paper Source] with [Size] Paper	135
Load [Paper Source] with [Size] [Type] Paper	135
Memory Device Error	135
Network [x] Software Error	136
Out of Paper in Tray [x]	136
Paper Tray [x] Detected	136
Paper Tray [x] Removed	136
Printer Memory Full	136
Printhead Cannot Move	136
Printhead Error	137
Printhead Missing	138
Printhead Unsupported	138
Printhead Warning	139
Replace Ink Cartridge	140
Scanned Document Too Long	140
Scanner ADF Cover Open	140
Scanner Disabled	140
Short Paper	140
Standard Network Software Error	140
Unrecoverable Scan Error	141
USB Device Not Supported	141
USB Hub Not Supported	141
Clearing paper jams	141
Paper jam in the printer	141
Paper jam in the exit tray	144
Paper jam in the duplex unit	144
Paper jam in the ADF (select models only)	145
Paper or specialty media misfeeds	147
Check paper condition	147
Check paper loading	147
Remove each page as it is printed	147
Adjust the paper guides to fit the loaded paper	147
Print troubleshooting	148
Poor quality at the edges of the page	148
Check minimum print settings	148
Select the Borderless print feature	148
Streaks or lines on printed image	149
Check the ink levels	149
Select a higher print quality from the printer software	149
Make sure the ink cartridges are properly installed	149
Align the printhead	149
Clean or Deep Clean the printhead nozzles	149
Print speed is slow	149
Select a lower print quality from the printer software	149
Manually select a paper type that matches the type of paper you are using	149
Remove and reinstall the printer software	149
Maximize computer processing speed	149
Add memory to the computer	149
Computer slows down when printing	150
Check the USB connection between the printer and computer	150
Refresh your network connections	150
Close all applications not in use	150
Check your computer performance	150
Copy and scan troubleshooting	150
Copier or scanner does not respond	150
Set your printer as the default printer	150
Remove and reinstall the printer software	150
Scanner unit does not close	151
Poor copy or scanned image quality	151
Clean the scanner glass	151
Adjust the scan quality from the printer software	151
Review the tips for copying, scanning, and improving print quality	151
Use a clearer version of the original document or image	151
Make sure the document or photo is loaded facedown on the scanner glass and in the correct corner	151
Partial copies or scans of documents or photos	151
Make sure the document or photo is loaded facedown on the scanner glass and in the placement corner	151
Select a paper size that matches the loaded paper	151
Make sure the Original Size setting matches the size of the document you are scanning	151
Scan was not successful	151
Check the USB connection	151
Restart the computer	152
Scanning takes too long or freezes the computer	152
Close other software programs that are not being used	152
Restart the computer	152
Cannot scan to a computer over a network	152
Make sure the printer and the destination computer are connected to the same network	152
Make sure the printer software is installed on the destination computer	152
Fax troubleshooting	152
Fax troubleshooting checklist	153
Cannot send faxes	153
Make sure that you have registered your user information in the printer	153
Decrease the transmission speed of the fax modem	153
Enable error correction	154
Enable automatic fax conversion	154
Make sure that the Dial Prefix setting is correct	154
Cannot receive faxes	154
Make sure that you have configured the correct settings for your setup	154
Make sure that the printer is connected to an analog port	155
Make sure that the printer memory is not full	155
Make sure that Fax Forwarding is disabled	155
Increase the ringer volume	155
Make sure that you have the correct manual answer code	155
Cannot run the fax software	155
Make sure the printer is connected to a telephone line	155
Fax error messages on the printer control panel	156
Network troubleshooting	157
Network troubleshooting checklist	158
The Continue button is unavailable	159
Check if the USB cable is securely plugged into the USB ports on both the computer and the printer	159
Make sure the printer is plugged in and turned on	159
Make sure the USB port on the computer is working	159
Make sure the USB cable is working	159
Make sure you are using the correct CD for your printer model	159
Reconnect the printer power supply	159
Run the installer again	160
Make sure your computer is able to acknowledge USB activity on the USB port	160
Computer firewall is blocking communication with the printer	160
Communication with printer lost when connected to Virtual Private Network (VPN)	160
Wireless troubleshooting	161
Resetting the wireless settings to factory defaults	161
Cannot print over wireless network	161
Wireless print server not installed	163
“Communication not available” message appears when printing wirelessly	164
Resolving intermittent wireless communications issues	165
Notices	168
Product information	168
Edition notice	168
GOVERNMENT END USERS	168
Federal Communications Commission (FCC) compliance information statement	168
Modular component notice	169
Licensing notices	169
Noise emission levels	169
Waste from Electrical and Electronic Equipment (WEEE) directive	170
Product disposal	170
Battery notice	170
Static sensitivity notice	170
Temperature information	170
Power consumption	171
Product power consumption	171
Sleep Mode	171
Off mode	171
Total energy usage	171
European Community (EC) directives conformity	172
Notice to users of the US telephone network: FCC requirements	172
Notice to users of the Canadian telephone network	173
Notice to users of the New Zealand telephone network	174
South Africa telecommunications notice	174
Notice to Users in the European Union	175
Regulatory notices for wireless products	175
Exposure to radio frequency radiation	175
Industry Canada (Canada)	176
Notice to users in the European Union	176