Dell XPS 13 9380 XPS 9380 Service Manual - Page 6

34 Troubleshooting

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63

Enhanced Pre-Boot System Assessment (ePSA) diagnostics

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63

Running the ePSA diagnostics

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63

System diagnostic lights

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63

Recovering the operating system

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64

Flashing BIOS (USB key)

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65

Flashing the BIOS

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65

Flea power release

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65

Wi-Fi power cycle

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65

35 Getting help and contacting Dell

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67

Self-help resources

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67

Contacting Dell

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67

6

Contents

Section	Page
XPS 9380 Service Manual	3
Before working inside your computer	7
Before you begin	7
After working inside your computer	8
Safety instructions	9
Electrostatic discharge—ESD protection	9
ESD field service kit	10
Components of an ESD field service kit	10
ESD protection summary	10
Transporting sensitive components	11
Lifting equipment	11
Recommended tools	12
Screw list	13
Removing the base cover	15
Procedure	15
Replacing the base cover	17
Procedure	17
Removing the battery	19
Lithium-ion battery precautions	19
Prerequisites	19
Procedure	19
Replacing the battery	21
Lithium-ion battery precautions	21
Procedure	21
Post-requisites	22
Removing the solid-state drive	23
Prerequisites	23
Procedure to remove M.2 2280 solid-state drive	23
Replacing the solid-state drive	25
Procedure to replace 2280 solid-state drive	25
Post-requisites	26
Removing the speakers	27
Prerequisites	27
Procedure	27
Replacing the speakers	28
Procedure	28
Post-requisites	28
Removing the coin-cell battery	29
Prerequisites	29
Procedure	29
Replacing the coin-cell battery	30
Procedure	30
Post-requisites	30
Removing the heat sink	31
Prerequisites	31
Procedure	31
Replacing the heat sink	32
Procedure	32
Post-requisites	32
Removing the display assembly	33
Prerequisites	33
Procedure	33
Replacing the display assembly	35
Procedure	35
Post-requisites	36
Removing the headset port	37
Prerequisites	37
Procedure	37
Replacing the headset port	39
Procedure	39
Post-requisites	40
Removing the fans	41
Prerequisites	41
Procedure	41
Replacing the fans	43
Procedure	43
Post-requisites	44
Removing the system board	45
Prerequisites	45
Procedure	45
Replacing the system board	47
Procedure	47
Post-requisites	48
Entering the Service Tag in the BIOS setup program	48
Removing the power button with optional fingerprint reader	49
Prerequisites	49
Procedure	49
Replacing the power button with optional fingerprint reader	50
Procedure	50
Post-requisites	50
Removing the keyboard	51
Prerequisites	51
Procedure	51
Replacing the keyboard	52
Procedure	52
Post-requisites	52
Removing the palm-rest assembly	53
Prerequisites	53
Procedure	53
Replacing the palm-rest assembly	54
Procedure	54
Post-requisites	54
Device drivers	55
Intel Chipset Software Installation Utility	55
Video drivers	55
Intel Serial IO driver	55
Intel Trusted Execution Engine Interface	55
Intel Virtual Button driver	55
Wireless and Bluetooth drivers	55
System setup	56
System setup	56
Entering BIOS setup program	56
Navigation keys	56
Boot Sequence	56
System setup options	57
Clearing CMOS settings	62
Clearing BIOS (System Setup) and System passwords	62
Troubleshooting	63
Enhanced Pre-Boot System Assessment (ePSA) diagnostics	63
Running the ePSA diagnostics	63
System diagnostic lights	63
Recovering the operating system	64
Flashing BIOS (USB key)	65
Flashing the BIOS	65
Flea power release	65
Wi-Fi power cycle	65
Getting help and contacting Dell	67
Self-help resources	67

Dell XPS 13 9380 XPS 9380 Service Manual - Page 6

Enhanced Pre-Boot System Assessment ePSA diagnostics, Flashing BIOS USB key

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