Dell XPS Gen 3 Owner's Manual - Page 37
A program crashes repeatedly, A program is designed for an earlier Windows operating system
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A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. CHECK THE SOFTWARE DOCUMENTATION - IF NECESSARY, UNINSTALL AND THEN REINSTALL THE PROGRAM. - A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. A solid blue screen appears TURN THE COMPUTER OFF - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY Solving Problems 37