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Dell Support Utility - diagnostics

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The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option: Tab Results Errors Help Configuration Parameters Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and any requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Allows you to customize the test by changing the test settings. Dell Support Utility The Dell Support Utility is customized for your computing environment. This utility provides self-support information, software updates, and health scans for your computer. Use this utility to do the following: • Check your computing environment • View the Dell Support Utility settings • Access the help file for the Dell Support Utility • View frequently asked questions • Learn more about the Dell Support Utility • Turn the Dell Support Utility off For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support window. Troubleshooting 111

Section	Page
Contents	3
1 About Your Computer 19	3
2 Setting Up Your Computer 33	3
3 Using the Display 39	4
4 Using the Keyboard 43	4
5 Using a Battery 47	4
6 Using the Camera 55	5
7 Using GamePanel 57	5
8 Using Multimedia 59	5
9 Using Cards 85	6
10 Setting Up and Using Networks 91	7
11 Securing Your Computer 103	7
12 Cleaning Your Computer 105	7
13 Troubleshooting 107	8
14 Adding and Replacing Parts 149	9
15 Traveling With Your Computer 163	10
16 Getting Help 165	10
17 Specifications 171	11
A Appendix 179	11
Glossary 185	11
Index 201	11
Finding Information	13
About Your Computer	19
Front View	19
Left Side View	25
Right Side View	27
Back View	28
Bottom View	31
Setting Up Your Computer	33
Connecting to the Internet	33
Setting Up Your Internet Connection	33
Transferring Information to a New Computer	34
Setting Up a Printer	35
Printer Cable	35
Connecting a USB Printer	35
Power Protection Devices	37
Surge Protectors	37
Line Conditioners	37
Uninterruptible Power Supplies	38
Using the Display	39
Adjusting Brightness	39
Using a Projector	39
Making Images and Text Look Bigger or Sharper	40
Microsoft® Windows® XP	40
Windows Vista™	41
Setting Display Resolution and Refresh Rate	41
Microsoft Windows XP	42
Windows Vista	42
Using the Keyboard	43
Numeric Keypad	43
Keyboard Illumination	43
Key Combinations	43
Keyboard Illumination	43
System Functions	43
Battery	44
Power Management	44
Microsoft® Windows® Logo Key Functions	44
Touch Pad	45
Using a Battery	47
Battery Performance	47
Checking the Battery Charge	48
Dell™ QuickSet Battery Meter	48
Microsoft® Windows® Battery Meter	48
Charge Gauge	49
Low-Battery Warning	49
Conserving Battery Power	50
Power Management Modes	50
Standby and Sleep Mode	50
Hibernate Mode	51
Configuring Power Management Settings	52
Accessing Power Options Properties	52
Charging the Battery	52
Removing the Battery	53
Storing a Battery	53
Using the Camera	55
Accessing the Camera’s Help File	55
Manually Adjusting the Camera Settings	56
Creating a Picture or a Video	56
Using GamePanel	57
GamePanel Applications	58
Using Multimedia	59
Playing Media	59
Playing Media Using Dell Express Card Remote Control (Optional)	61
Copying CD, DVD, and Blu-ray Disc™ (BD) Media	62
How to Copy a CD, DVD or BD	63
Using Blank CD, DVD, and BD Media	63
Helpful Tips	64
Adjusting the Volume	65
Adjusting the Picture	66
Using Dell MediaDirect™	67
Connecting Your Computer to a TV or Audio Device	68
S-Video and Standard Audio	70
S-Video and S/PDIF Digital Audio	72
Composite Video and Standard Audio	74
Composite Video and S/PDIF Digital Audio	76
Component Video and Standard Audio	78
Component Video and S/PDIF Digital Audio	80
DVI to HDMI and Standard Audio	82
Enabling the Display Settings for a TV	83
Using Cards	85
ExpressCards	85
ExpressCard Blanks	86
Installing an ExpressCard	86
Removing an ExpressCard or Blank	87
Memory Card Reader	88
Memory Card Blanks	89
Installing a Memory Card	89
Removing a Memory Card or Blank	90
Setting Up and Using Networks	91
Connecting a Network or Broadband Modem Cable	91
Setting Up a Network	92
Windows XP	92
Windows Vista	93
Wireless Local Area Network	93
What You Need to Establish a WLAN Connection	93
Checking Your Wireless Network Card	93
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	94
Connecting to a WLAN	96
Mobile Broadband (or Wireless Wide Area Network)	98
What You Need to Establish a Mobile Broadband Network Connection	99
Checking Your Dell Mobile Broadband Card	99
Connecting to a Mobile Broadband Network	100
Enabling/Disabling the Dell Mobile Broadband Card	100
Dell Wi-Fi Catcher™ Network Locator	101
Securing Your Computer	103
Security Cable Lock	103
Passwords	104
Cleaning Your Computer	105
Computer, Keyboard, and Display	105
CDs, DVDs and BDs	106
Troubleshooting	107
Dell Technical Update Service	107
Dell Diagnostics	107
Dell Support Utility	111
Drive Problems	112
Optical drive problems	113
Hard drive problems	114
E-Mail and Internet Problems	114
Error Messages	115
ExpressCard Problems	120
IEEE 1394 Device Problems	121
Keyboard Problems	121
External Keyboard problems	122
Unexpected characters	123
Lockups and Software Problems	123
The computer does not start	123
The computer stops responding	123
A program stops responding or crashes repeatedly	123
A program is designed for an earlier Microsoft® Windows® operating system	124
A solid blue screen appears	124
Dell MediaDirect problems	124
Other software problems	125
Memory Problems	126
Network Problems	126
Mobile Broadband (Wireless Wide Area Network [WWAN])	127
Power Problems	128
Printer Problems	129
Scanner Problems	130
Sound and Speaker Problems	131
No sound from integrated speakers	131
No sound from external speakers	131
No sound from headphones	132
Touch Pad or Mouse Problems	132
Video and Display Problems	133
If the display is blank	133
If the display is difficult to read	134
If only part of the display is readable	135
Drivers	135
What Is a Driver?	135
Identifying Drivers	136
Reinstalling Drivers and Utilities	136
Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems	139
Restoring Your Operating System	140
Using Microsoft Windows System Restore	141
Starting System Restore	141
Using Dell™ PC Restore and Dell Factory Image Restore	143
Using the Operating System Media	146
Adding and Replacing Parts	149
Before You Begin	149
Recommended Tools	149
Turning Off Your Computer	150
Before Working Inside Your Computer	150
Hard Drive	152
Removing the Hard Drive Cage	152
Replacing a Hard Drive in the Hard Drive Cage	154
Replacing the Hard Drive Cage	155
Memory	155
Subscriber Identity Module	159
Internal Card With Bluetooth™ Wireless Technology	160
Optical Drive	161
Traveling With Your Computer	163
Identifying Your Computer	163
Packing the Computer	163
Travel Tips	164
Traveling by Air	164
Getting Help	165
Obtaining Assistance	165
Technical Support and Customer Service	166
DellConnect	166
Online Services	166
AutoTech Service	167
Automated Order-Status Service	167
Problems With Your Order	167
Product Information	167
Returning Items for Warranty Repair or Credit	168
Before You Call	168
Contacting Dell	170
Specifications	171
Overview	179
Viewing the System Setup Screens	180
System Setup Screens	180
Commonly Used Options	180
Changing the Boot Sequence	180
FCC Notice (U.S. Only)	182
FCC Class B	182