EdgeStar IF80SS Owner's Manual - Page 11

TROUBLESHOOTING Before Calling for Service If the unit appears to be malfunctioning, the issue could be solved by following the suggestions in the "Solution" column. Issue Possible Cause Solution No Power Power and ice size indicators are on, but the unit does respond to the control panel. Water is leaking out the unit. Noise during operation Unit goes through the ice making process, but no ice is produced, or ice cubes are very thin and small. Ice case moves back and forth repeatedly, and the water pump does not turn on. The "Add Water" light is on even though the unit is full of water. The ice maker is unplugged. The ice maker power switch is OFF. Power outlet does not work. Insufficient power Hardware malfunction The unit is in standby mode and the power light may be blinking on and off. The circuit board may need to be reset. If after resetting the unit the control panel does not respond, you may have a faulty control panel. The bottom drain plug is not attached. An internal hose may have been dislodged or disconnected. The unit may not be level Certain sounds are normal. A loud knocking or metallic pinging noise may be caused by a damaged compressor. The room temperature or water may be too hot. The unit is designed to work in a room that is above 50°F and below 90°F The fan may not be turning on to cool down the condenser coils. The unit may have a problem with a micro-switch. The type of water may not have enough impurities, i.e., distilled, reverse osmosis [RO], purified, etc. The water inlet valve may be clogged Plug the ice maker in. Press the power button. The Power Indicator light should be on. Try a different power outlet. If the unit works on a different circuit, you may need to contact a certified electrician to resolve the power issue. Connect the ice maker on a circuit that is able to provide enough power. Check the product label for power requirements. Contact EdgeStar support Press the On/Off button until the Power light turns on and is no longer blinking. Unplug the unit for one hour. Plug the unit in and press the power button. Contact EdgeStar support. Make sure the drain plug is firmly attached. If the drain plug has been lost, you may need to contact EdgeStar to purchase a replacement plug. Contact EdgeStar support. Make sure the unit is level and not at an incline. See the "Normal Sounds" section of this owner's manual. Contact EdgeStar support If the unit is run in a room that is particularly warm such as a sunroom or laundry room, please move the unit to a cooler room and try again. Contact EdgeStar support Contact EdgeStar support. Add a pinch of salt to the water. This will add minerals to the water which will allow the unit to detect the water. Use a brush with plastic bristles to clean the water inlet valve. The unit has a strange smell or the ice being produced has an unappealing taste The unit may need to be cleaned. Read the Cleaning and Maintenance section of this manual. Edgestar Portable Ice Maker 8