Electrolux EI23BC30KS Complete Owner's Guide (English) - Page 29

Common Solutions for Concerns 29 Before you call... If you experience a concern with your refrigerator or notice a product behavior or condition that you do not understand, you can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following table, this information includes concerns, potential causes, and common solutions. Automatic Ice Maker Concern Potential Cause Common Solution Ice maker is not making any ice. Ice maker is not making enough ice. Freezer ice maker will not stop making ice. Ice cubes are freezing together. • Ice maker is turned off. • Refrigerator is not connected to water line or water valve is not open. • The water supply line is kinked. • The water filter is not seated properly. • The water filter may be clogged with foreign material. • Saddle valve on cold water pipe is clogged or restricted by foreign material. • Turn on ice maker. For the fresh food ice maker, press and hold the "Ice Off" button for 4 seconds until the indicator turns off. For the freezer ice maker, lower the wire signal arm. • Connect the unit to the household water supply and ensure the supply valve is open. • Ensure that the supply line does not kink when the refrigerator is pushed into place against the wall. • Remove and re-install the water filter. Be sure to push the filter firmly so that you hear it lock solidly into position. • If water dispenses slowly or not at all, or if the filter is six (6) months old or older, it should be replaced. • Turn off household water line valve. Remove valve. Ensure that valve is not a self-piercing saddle valve. Clean valve. Replace valve if necessary. • Ice maker is producing less ice than you expect. • The water filter may be clogged with foreign material. • The water supply line is kinked. • Saddle valve on cold water pipe is clogged or restricted by foreign material. • The fresh food and freezer ice makers will each produce approximately 2.5 pounds of ice every 24 hours depending on usage conditions. • If water dispenses slower than normal, or if the filter is six (6) months old or older, it should be replaced. • Ensure that the supply line does not kink when the refrigerator is pushed into place against the wall. • Turn off household water line valve. Remove valve. Ensure that valve is not a self-piercing saddle valve. Clean valve. Replace valve if necessary. • Ice maker wire signal arm is being held down by some package in the freezer that has fallen against the ice maker. • Move the item and release wire signal arm. Remove any ice cubes that may have frozen together over the wire signal arm. • Ice cubes are not being used frequently enough. • Ice cubes are hollow (shells of ice with water inside). The hollow cubes break open in the bin and leak their water onto existing ice, which causes it to freeze together. • Remove ice container and discard ice. The ice maker will produce fresh supply. Ice should be used at least twice weekly to keep the cubes separated. • This generally occurs when the ice maker does not get enough water. This is usually the result of a clogged water filter. Replace the water filter. Light Is Not On Concern Light is not on. Potential Cause • Light bulb is burned out or LED light is damaged. • No electric current is reaching refrigerator. • Control system has disabled lights because one or both doors were left open too long. Common Solution • See Replacing Light Bulbs or LED lights in Care and Cleaning section. • See "Concern" section, "Refrigerator Operations". • Close and reopen door(s) to enable lights. Odors In Refrigerator Concern Potential Cause Interior is dirty. Odors • Interior needs to be cleaned. • Food with strong odors is stored in refrigerator. Common Solution • See Care & Cleaning Tips. • Cover food tightly. Air filter may need to be changed more frequently if foods with strong odors are routinely stored in refrigerator. Opening/Closing Of Doors/Drawers Concern Potential Cause Door(s) will not close. • Refrigerator is not level. It rocks on the floor when moved slightly. • An object has fallen from the baskets blocking the door from closing. Common Solution • Ensure floor is level and solid, and can adequately support the refrigerator. Contact a carpenter to correct a sagging or sloping floor. • Check for ice or food items blocking drawer. Drawers are difficult to move. • Food is touching shelf on top of drawer. • Drawer is overloaded • Keep less food in drawer. • Remove or redistribute food.