Electrolux EI23BC35KB Complete Owner's Guide (English) - Page 34

34 Solutions to Common Problems Before you call... If you experience a problem with your refrigerator or notice a product behavior or condition that you do not understand, you can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following table, this information includes common concerns, causes, and suggested solutions. Automatic Ice Maker Concern Potential Cause Common Solution Ice maker is not making any ice. • Ice maker is turned off. • Refrigerator is not connected to water line or water valve is not open. • The water supply line is kinked. • The water filter is not seated properly. • The water filter may be clogged with foreign material. • Saddle valve on cold water pipe is clogged or restricted by foreign material. • Freezer ice maker wire signal arm is being held up by an item not allowing it to go in the on or down position. • Turn on ice maker. For the fresh food ice maker, press and hold the "Ice Off" button for three (3) seconds until the indicator light is off. For the freezer ice maker, lower the wire signal arm. • Connect the unit to the household water supply and ensure the water valve is open. • Ensure that the supply line does not kink when the refrigerator is pushed into place against the wall. • Remove and reinstall the water filter. Be sure to push the filter firmly so that you hear it lock solidly into position. • If water dispenses slowly or not at all, or if the filter is six (6) months old or older, it should be replaced. • Turn off household water line valve. Remove valve. Ensure valve is not a self-piercing saddle valve. Clean valve. Replace valve if necessary. • Move any item or frozen ice cubes that may block the signal arm from being in the on or down position. See Automatic Ice Maker-Freezer section in manual. Ice maker is not making enough ice. • Ice maker is producing less ice than you expect. • The water filter may be clogged with foreign material. • The water supply line is kinked. • Saddle valve on cold water pipe is clogged or restricted by foreign material. • Heavy traffic, opening or closing of the doors excessively. • The fresh food and freezer ice makers will each produce approximately 2.5 pounds of ice every 24 hours depending on usage conditions. • If water dispenses slower than normal, or if the filter is six (6) months old or older, it should be replaced. • Ensure that the supply line does not kink when the refrigerator is pushed into place against the wall. • Turn off household water line valve. Remove valve. Ensure that valve is not a self-piercing saddle valve. Clean valve. Replace valve if necessary. • Press Fast Freeze to temporarily increase ice production rate. Freezer ice • Ice maker wire signal arm is being held maker will not down by some package in the freezer that stop making ice. has fallen against the ice maker. • Move the item or frozen ice cubes that may block the signal arm from being on the off or upward position. See Automatic Ice Maker-Freezer section in manual. Ice cubes are freezing together. • Ice cubes are not being used frequently enough or interruption of power for prolonged time. • Ice cubes are hollow (shells of ice with water inside). The hollow cubes break open in the bin and leak their water onto existing ice, which causes it to freeze together. • Remove ice container and discard ice. The ice maker will produce fresh supply. Ice should be used at least twice weekly to keep the cubes separated. • This generally occurs when the ice maker does not get enough water. This is usually the result of a clogged water filter. Replace the water filter, and, if the condition still occurs, check for a Saddle Valve, water valve not turned on all the way, or kinked water supply line. Dispenser (Ice & Water) Concern Potential Cause Dispenser will not • Dispenser lock out is engaged. dispense ice. • Water supply is not connected. • Ice storage bin is empty. • Household water line valve is not open. • Fresh Food door is not closed. • Ice dispensing paddle has been held in for more than four to (4-5) minutes. Common Solution • Press and hold control lock for three (3) seconds. • Connect water supply (see Connecting The Water Supply section). • Ensure ice maker is turned on. When the first supply of ice is dropped into the bin, the dispenser should operate. • Open household water line valve. Allow sufficient time for the ice to be made. When ice is made, the dispenser should operate. • Ensure Fresh Food door is closed. (See Problem Section, Opening/Closing of Doors/Drawers) • Motor is overloaded. Motor overload protector will reset in approximately three (3) minutes. Ice can then be dispensed.