Electrolux EI30EC45KS Complete Owner's Guide (English) - Page 14

14 Solutions to Common Problems Before you call for service, review the following list. It may save you time & expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance. Before you call Problem Entire cooktop does not operate Surface element display windows showing error codes Cooktop turns off while cooking Surface element does not heat food Surface element heats food too hot or not hot enough Solution • Cooktop controls are locked. Set the cooktop controls to unlock the Cooktop (See p. 9 for further instructions). • Make sure household electrical circuit breaker is ON and that power is properly supplied to the Cooktop. • Service wiring not complete. Contact installation agent or dealer. • Power outage. Check house lights to be sure. Call local electric company. • The error code will display in the zone that has the error. The error will flash through the code C, X, X where the X is the number of the code. If the zone has been on and the zone is hot enough to display H and you have an error then you will see C, X, X, H. • Cooktop main control has detected a fault or error condition. Try turning electrical power supply OFF and back ON to cooktop in order to reset cooktop main controls. Make sure nothing touch control panel area (utensils, cookware, etc.). If fault recurs, record fault number and turn power supply to Cooktop OFF. Call a Electrolux service center for assistance. • Fluids spilled or object lying on controls area of cooktop. Clean spills or remove object. Repower cooktop. • No power to appliance. Check/reset breaker or replace fuse. If the problem is a circuit overload, or improper connection of the armored cable supplied with the appliance, have this situation corrected by a qualified electrician. • Too low heat setting. Turn control to a slightly higher setting until element comes on. • Incorrect control is on. Be sure to use correct control for the element needed. • Lightweight or warped pans were used. Be sure to use good quality cookware. • Voltage is incorrect. Be sure appliance is properly connected to the specified power source. • Adjust surface element power level setting until the proper amount of heat is obtained. • Use only flat bottom, evenly balanced, medium or heavyweight cookware. Pans having a flat bottom heat better than warped pans. Cookware material affects heating. Heavy and medium weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily. Questions or for service call: 1-877-4ELECTROLUX (1-877-435-3287)