Electrolux EI30EC45KS Complete Owner's Guide (English) - Page 15

Solutions to Common Problems 15 Before you call for service, review the following list. It may save you time & expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance. Problem Poor cooking results Food not heating evenly Scratches or abrasions on ceramic glass cooktop surface Metal marks on ceramic glass cooktop surface Brown streaks and specks on ceramic glass cooktop surface Areas of discoloration on ceramic glass cooktop surface Before you call Solution • Many factors affect cooking results. Adjust the recipe's recommended power levels or cooking times. • Cookware is too lightweight or warped. Use heavier quality cookware so foods being prepared may cook more evenly. • Improper cookware. Select flat-bottomed cookware of a proper size to fit element. • Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. • Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure cooktop surface and bottom of utensils are clean before use. Small scratches do not affect cooking and will become less visible with use. • Cleaning materials not recommended for glass ceramic cooktop have been used. See Ceramic-Glass Cooktop section in this Owner's Guide. • Cookware with rough bottom has been used. Use flat-bottomed, smooth utensils. See Cookware Recommendations in this Owner's Guide. • Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface. Use a mildly abrasive cleanser to remove marks. • Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See instructions under Care & Cleaning. • Cleaning materials not recommended for ceramic-glass cooktop have been used. Use recommended cleaners and cleaning method. See Care & Cleaning section in this Owner's Guide. • Mineral deposits from water and food. Wet surface with water and sprinkle on a cooktop cleaning creme. Scrub with a clean damp paper towel until the stain disappears. Wipe remaining paste away, then apply a small amount of cooktop cleaning creme and polish with a clean paper towel. Use cookware with clean, dry bottoms. See Care & Cleaning section in this Owner's Guide.