Epson 2165W Quick Setup - Page 4
Troubleshooting, Where to get help
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Wireless network connection Make sure your projector and mobile device are connected to the same wireless network. 1 Press the Home button on the projector or remote control to bring up the Home screen. 2 Select Display the QR Code and press . 3 Tap iProjection on your device's Home screen. Optional accessories For a list of optional accessories, see the online User's Guide. You can purchase screens or other accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales). 4 Tap Read QR code. 5 Point your device's camera at the QR code your projector displays; the QR code is read automatically. Your device and Epson projector are now connected. Troubleshooting If you see a blank screen or the No signal message after turning on your computer or video device, check the following: •• Make sure the Status light on the projector is blue and not flashing, and the A/V Mute slide is open. •• Press the Source Search button on the projector or the remote control to switch to the correct image source, if necessary. •• Press the Home button on the projector or remote control to verify the source input and settings. •• On Windows 7 or later, hold down the Windows key and press P at the same time, then click Duplicate. •• If you're using a Windows laptop, press the function key on your keyboard that lets you display on an external monitor. It may be labeled CRT/LCD or have an icon such as . You may have to hold down the Fn key while pressing it (such as Fn + F7). Wait a moment for the display to appear. •• If you're using a Mac laptop, open System Preferences and select Displays. Click the Arrangement tab and select the Mirror Displays checkbox. Where to get help Manuals For more information about using the projector, click the icons on your desktop to access the online manuals (requires an Internet connection). If you don't see icons to the manuals, you can install them from the projector CD or go to the Epson website, as described below. Telephone support services To use the Epson PrivateLine® Support service, call (800) 637-7661. This service is available for the duration of your warranty period. You may also speak with a support specialist by calling (562) 276-4394 (U.S.) or (905) 709-3839 (Canada). Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Internet support Visit www.epson.com/support (U.S.) or www.epson.ca/support (Canada) for solutions to common problems. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson. Registration Register today to get product updates and exclusive offers. You can use the CD included with your projector or register online at www.epson.com/webreg. EPSON, EasyMP, and PowerLite are registered trademarks, Epson iProjection is a trademark, and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. PrivateLine is a registered trademark of Epson America, Inc. Mac and OS X are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc. HDBaseT and the HDBaseT Alliance logo are trademarks of the HDBaseT Alliance. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. This information is subject to change without notice. CPD-52404R1