Epson 836XL User Manual - Page 79

The scanner does not start scanning., The scanner software does not work properly., Setup Guide - drivers

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The scanner does not start scanning. Problem Solution Your software or interface is not operating properly. Make sure you've selected the correct interface port and settings when you installed your scanner and interface software. Also make sure the interface board on your computer is installed properly. If you're using the SCSI interface, confirm that the terminator and SCSI ID are set correctly. See the Setup Guide for instructions. If you have other expansion boards in your computer, make sure that they're not interfering with the interrupt setting of the interface board for your scanner. (See your computer manual for details.) The scanner software does not work properly. Problem Solution Your system doesn't meet your software requirements or the software is set up incorrectly. Make sure you have correctly installed your software. Make sure your computer system meets all the requirements specified for your software. Make sure your software supports this model of scanner. Make sure the computer has enough memory for your software. If you're running other software at the same time, using RAM resident programs, or have many device drivers, the computer may not have enough memory left. (See your software and computer manuals for details.) Troubleshooting Page 79

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Troubleshooting
Page 79
The scanner does not start scanning.
The scanner software does not work properly.
Problem
Solution
Your software or
interface is not
operating properly.
Make sure you’ve selected the correct interface port and settings when
you installed your scanner and interface software. Also make sure the
interface board on your computer is installed properly.
If you’re using the SCSI interface, confirm that the terminator and SCSI
ID are set correctly. See the
Setup Guide
for instructions.
If you have other expansion boards in your computer, make sure that
they’re not interfering with the interrupt setting of the interface board for
your scanner. (See your computer manual for details.)
Problem
Solution
Your system doesn’t
meet your software
requirements or the
software is set up
incorrectly.
Make sure you have correctly installed your software.
Make sure your computer system meets all the requirements specified
for your software.
Make sure your software supports this model of scanner.
Make sure the computer has enough memory for your software. If
you’re running other software at the same time, using RAM resident
programs, or have many device drivers, the computer may not have
enough memory left. (See your software and computer manuals for
details.)