Epson BrightLink 536Wi User Manual - Page 192
Solutions When \, Solutions When the Interactive Pens Do Not Work, Solving Interactive Problems
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• If you are projecting from a laptop computer, make sure the battery has enough power, or connect the laptop to a power outlet. • If your USB cable is installed in the wall, try connecting a different USB cable to the projector and your computer. Parent topic: Solving Interactive Problems Related tasks Connecting to a Computer for Pen Use or USB Mouse Control Connecting to a Computer for USB Video and Audio Solutions When "Error Occurred in the Easy Interactive Function" Message Appears If the "Error occurred in the Easy Interactive Function" message appears, contact Epson for help. Parent topic: Solving Interactive Problems Solutions When the Interactive Pens Do Not Work If the interactive pens do not work, try the following solutions: • The pens turn off automatically. Tap the pen tip or press the power/function button to turn the pen back on. • Make sure you are not covering the black section near the tip of the pen. • Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector. • Try holding the pen at a different angle so that your hand is not blocking the signal. • Make sure the pen battery has enough power. Press the button on the side of the pen to check remaining battery power. Try replacing the battery. • If you are projecting from a computer, make sure the USB cable is connected to the computer and projector. • Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen receiver are not in direct sunlight or other sources of bright lighting. • Remove any decorative lights from around the projector or projection surface. • If the pen tip is worn out or damaged, you may need to replace it. • Make sure the interactive pen receiver on the projector is clean and free from dust. • Make sure there is no interference from infrared remote controls, mice, or infrared microphones. 192