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C.3.2, The DM does not operate correctly. What should I do?

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TM-H6000III Technical Reference Guide ❏ Confirm that the devices are correctly connected. • If a USB hub is used, check that it is correctly connected. A TM printer without a USB hub can be connected to a TM printer with a USB hub. An example of connection is shown below: Host PC TM printer UB-U01III with a hub TM printer UB-U02III without a hub TM printer UB-U02III without a hub Note: See also "What should be considered for a USB connection?" on page 8 of this section. ❏ Confirm that the interface is correctly recognized by the host PC. • Confirm that [EPSON USB Controller for TM Printer Series] appears in the device manager of the host PC. If the UB-U01/U01II/U02II is used, [General USB Hub] also appears. If "?, x, or !", [Unknown Device], or [USB Printing Support] appears, re-install the device driver as follows. For detailed instructions, see also "APD does not operate correctly. What should I do?" on page 8 of this section. 1. Turn on the printer. 2. Double-click SETUP.EXE in the TMUSB package. 3. Delete the incorrect item ([Unknown Device] or [USB Printing Support]). 4. Turn off the printer and turn it on again. C.3.2 The DM does not operate correctly. What should I do? ❏ Confirm that the baud rate is set to 19200 bps by the DIP switch of the DM. See the User's Manual of your DM or you can check the setting with the self test of the TM printer. ❏ Confirm that the DM connector is connected to the DM connector on the USB interface board. When the USB interface is mounted on the TM printer, the display module connector (DM connector) on the TM printer cannot be used. Be sure to use the DM connector on the interface when a DM is connected. Rev. B FAQ C-7

Section	Page
TM-H6000III	1
Technical Reference Guide	1
Revision Information	4
About This Manual	5
Aim of the Manual	5
Contents of the Manual	5
Related Software and Documents	6
Safety Precautions	7
EMC and Safety Standards Applied	7
CE Marking	7
FCC Compliance Statement For American Users	7
For Canadian Users	8
GEREÄUSCHPEGEL	8
Key to Symbols	8
Safety Precautions	9
Chapter 1	15
General Information	15
1.1 Features	15
1.1.1 Slip/ Validation Section	15
1.1.2 Receipt Section	15
1.1.3 Common to Receipt, Slip, Validation	16
1.1.4 About control method	16
1.2 Product Structure	16
1.2.1 Standard Parts Included with the Printer	16
1.2.2 Options	17
1.3 Consumables	17
1.3.1 Ribbons	17
1.3.2 Roll paper	17
1.4 Printing and Paper Specifications	17
1.4.1 Slip/ Validation Section	17
1.4.1.1 Paper Specifications	18
1.4.1.2 Printable Area for slip	22
1.4.1.3 Printable Area for validation paper	23
1.4.1.4 Ribbon Cassette	23
1.4.2 Endorsement Section (Factory Option)	23
1.4.2.1 Paper Specifications	24
1.4.2.2 Printable Area	25
1.4.2.3 Ribbon Cassette	25
1.4.2.4 Notes on Using the Endorsement Print Mechanism	26
1.4.3 MICR Reader (When the Printer is Used with the MICR Reader)	26
1.4.3.1 Reading method	26
1.4.3.2 Recognition rating	26
1.4.3.3 Inserting direction and endorsement printing	26
1.4.3.4 Notes on using the MICR reader (only when the printer is used with MICR)	28
1.4.4 Receipt Section	29
1.4.4.1 Autocutter	30
1.4.4.2 Paper Roll Supply Device Section	30
1.4.4.3 Paper Specifications	31
1.4.4.4 Printable Area	32
1.4.4.5 Printing and Cutting Positions	33
1.5 Sensors	33
1.5.1 Paper Sensors	33
1.5.1.1 Receipt section	33
1.5.1.2 Slip/ Validation section	34
1.5.2 Printer Cover Sensors	34
1.5.2.1 Receipt section	34
1.5.2.2 Slip section	35
1.6 Other Specifications	35
1.6.1 Internal Buffer	35
1.6.2 Electrical Characteristics	36
1.6.3 Reliability	38
1.6.3.1 Slip/Validation printer section:	38
1.6.3.2 Endorsement print mechanism section:	38
1.6.3.3 Receipt printer section:	39
1.6.4 Environmental Conditions	39
1.6.5 Installation	40
1.6.6 Interfaces	40
1.7 Notes for Barcode printing	41
1.8 External Dimensions and Weight	42
1.9 Maintenance Area	43
1.10 Comparison Table	43
Chapter 2	45
System Planning	45
2.1 Control Method	45
2.1.1 Windows Driver (EPSON Advanced Printer Driver)	45
2.1.1.1 General Features of the EPSON Advanced Printer Driver	45
2.1.1.2 EPSON Advanced Printer Driver Components	46
2.1.1.3 EPSON Advanced Printer Driver Supported Environment	46
2.1.1.4 Installation Overview	47
2.1.2 EPSON OPOS ADK	48
2.1.2.1 General Features of EPSON OPOS ADK (OPOS Control)	48
2.1.2.2 EPSON OPOS ADK Contents	49
2.1.2.3 EPSON OPOS ADK Supported Environment	50
2.1.2.4 Installation Overview	50
2.1.3 JavaPOS	51
2.1.3.1 EPSON JavaPOS ADK Components	51
2.1.3.2 EPSON JavaPOS ADK Supported Environment	52
2.1.3.3 Installation Overview	52
2.1.4 ESC/POS Command	52
2.1.5 Downloading Drivers, Utilities, and Manuals	53
2.2 Connection Form and Cables	53
2.2.1 USB	53
2.3 Serial Connection	55
2.3.1 Stand alone	56
2.3.2 Y-connection	56
2.3.3 Pass-Through Connections	57
2.4 Parallel Connection	57
2.5 Ethernet	58
Chapter 3	61
Setup	61
3.1 Part Name and Basic Operation	61
3.1.1 Part Names	61
3.1.2 Connectors	61
3.1.2.1 Important Installation Notes	62
3.1.3 The Control Panel	62
3.1.3.1 LED	62
3.1.3.2 Control Panel Buttons	63
3.1.4 Validation paper handling	64
3.2 Setup Flow	65
3.3 Printer setup	66
3.3.1 Connecting the Power Supply Unit (PS-180)	66
3.3.2 Installing or Replacing the Ribbon Cassette	67
3.3.3 Installing or Replacing the Optional Endorsement Ribbon Cassette	69
3.3.4 Installing or Replacing the Paper Roll	71
3.3.5 Connecting the Printer to the Host PC / POS Terminal	72
3.3.5.1 Serial interface model	73
3.3.5.2 Parallel Interface Models	73
3.3.5.3 USB Interface Models	73
3.3.5.4 Connecting a Drawer	75
3.4 Customizing	75
3.4.1 How to Confirm Current Settings	75
3.4.2 Adjusting the Roll Paper Near End Detector	76
3.4.3 Adjusting the DIP Switches	76
3.4.3.1 Changing the DIP Switch Settings	76
3.4.3.2 Serial interface model	78
3.4.3.3 Parallel / Ethernet interface model	79
3.4.3.4 USB interface model	80
3.4.3.5 When Using Original Paper	81
3.4.4 Memory Switches	81
3.4.5 How to Use Two-Color Printing	82
3.5 Install a Printer Driver in the Host PC / POS Terminal	82
3.5.1 OPOS	82
3.5.1.1 Installing and Setting Up	82
3.5.2 Advanced Printer Driver (APD)	85
3.5.2.1 Installing and Setting Up	85
3.5.3 EPSON JavaPOS ADK	87
3.5.3.1 Installing and Setting Up	87
3.6 Self Tests	88
3.6.1 Running the Self Test on Roll Paper	88
3.6.2 Running the Self Test with Slip Paper	88
3.6.3 Running the Self Test with the Validation paper	89
3.6.4 Running the Self Test with the Optional Endorsement Function	89
Chapter 4	91
Maintenance & Troubleshooting	91
4.1 Maintenance	91
4.1.1 Cleaning the Thermal Print Head	91
4.1.2 Cleaning the MICR Mechanism	91
4.1.2.1 Cleaning frequency	91
4.1.2.2 Cleaning sheet	92
4.1.2.3 Cleaning procedure	92
4.1.2.4 Self mode	92
4.1.2.5 Command mode	92
4.2 Troubleshooting	93
4.2.1 Removing a Paper Jam	93
4.2.2 Autocutter Jam	93
4.2.3 LED Blinking Pattern	94
4.2.3.1 Error Types	94
4.2.4 Printer prints “?“ or Incorrect Data With S	96
4.2.5 Hexadecimal Dump	96
Chapter 5	99
Application Development Information for OPOS	99
5.1 Bitmap Printing	99
5.1.1 Explanation of Bitmap Printing	99
5.1.2 Supplementary Explanation of Function	100
5.1.2.1 LetterQuality	100
5.1.2.2 Setting of printing position by escape sequence	100
5.1.2.3 Color bitmap printing	101
5.1.3 Printable bitmap format	101
5.2 Slip & MICR Combination	101
5.2.1 Recommended Flow	102
5.2.2 Sample Program	103
5.3 Cash Drawer	104
5.3.1 Drawer Open/Close	104
5.3.2 Checking Drawer Status	104
Chapter 6	105
Application Development Information for APD	105
6.1 Slip & MICR Combination	105
6.1.1 Recommended procedure	105
6.2 Bitmap Printing	106
6.2.1 Explanation of Bitmap Printing	106
6.2.2 Color bitmap printing	107
6.2.3 Printable bitmap format	107
6.3 Two-Dimensional Code	107
6.4 Drawer Control	107
6.4.1 Drawer Open	107
6.4.2 Checking Drawer Status	108
Appendix A	109
Character Code Tables	109
A.1 Page 0 (PC437: USA, Standard Europe)	109
A.2 Page 1 (Katakana)	110
A.3 Page 2 (PC850: Multilingual)	111
A.4 Page 3 (PC860: Portuguese)	112
A.5 Page 4 (PC863: Canadian-French)	113
A.6 Page 5 (PC865: Nordic)	114
A.7 Page 16 (WPC1252)	115
A.8 Page 17 (PC866: Cyrillic2)	116
A.9 Page 18 (PC852: Latin2)	117
A.10 Page 19 (PC858: Euro)	118
A.11 Page 254 (Space Page)	119
A.12 Page 255 (Space Page)	120
A.13 International Character Sets	121
Appendix B	123
Power Supply Specifications	123
B.1 PS-180 (Energy Saving Power Supply Unit)	123
B.1.1 Electrical Characteristics	123
B.1.2 Case Specifications	124
Material	124
B.1.3 AC Cable Selection	124
Appendix C	125
FAQ	125
C.1 Serial Interface	125
C.1.1 The printer does not operate correctly or the printer does not print. What should I do?	125
C.1.2 Printing takes a long time. What should I do?	125
C.1.3 The DM does not operate correctly. What should I do?	125
C.1.4 What is the cable wiring for connecting a printer and a host PC with a serial interface?	126
C.1.5 How many printers can be connected?	127
C.1.6 Is there limitation for the length of a cable?	127
C.2 Parallel Interface	128
C.2.1 The printer does not operate correctly or the printer does not print. What should I do?	128
C.2.2 What is the cable wiring for connecting the printer and the host PC with a parallel interface?	128
C.2.3 How many printers can be connected?	129
C.2.4 Is there limitation for the length of a cable?	130
C.2.5 Can a DM be connected?	130
C.2.6 When I turned on the printer with a parallel interface and then turned on the PC, the messa...	130
C.2.7 Printer cannot be reset. What should I do?	130
C.3 USB Interface	130
C.3.1 The TM printer does not operate. What should I do?	130
C.3.2 The DM does not operate correctly. What should I do?	131
C.3.3 What should be considered for a USB connection?	132
C.3.4 APD does not operate correctly. What should I do?	132
C.3.5 What should be considered for a DM connection?	133
C.3.6 Can a DM be connected?	133
C.3.7 Is it possible to connect to devices that conform to USB 2.0?	133

Match case Limit results 1 per page

Rev. B

FAQ

C-7

TM-H6000III Technical Reference Guide

❏

Confirm that the devices are correctly connected.

•

If a USB hub is used, check that it is correctly connected. A TM printer without a USB

hub can be connected to a TM printer with a USB hub. An example of connection is

shown below:

Note:

See also “What should be considered for a USB connection?” on page 8 of this section.

❏

Confirm that the interface is correctly recognized by the host PC.

•

Confirm that [EPSON USB Controller for TM Printer Series] appears in the device

manager of the host PC. If the UB-U01/U01II/U02II is used, [General USB Hub] also

appears. If “?, x, or !”, [Unknown Device], or [USB Printing Support] appears, re-install

the device driver as follows. For detailed instructions, see also “APD does not operate

correctly. What should I do?” on page 8 of this section.

Turn on the printer.

Double-click SETUP.EXE in the TMUSB package.

Delete the incorrect item ([Unknown Device] or [USB Printing Support]).

Turn off the printer and turn it on again.

C.3.2

The DM does not operate correctly. What should I do?

❏

Confirm that the baud rate is set to 19200 bps by the DIP switch of the DM. See the User’s

Manual of your DM or you can check the setting with the self test of the TM printer.

❏

Confirm that the DM connector is connected to the DM connector on the USB interface

board.

When the USB interface is mounted on the TM printer, the display module connector (DM

connector) on the TM printer cannot be used. Be sure to use the DM connector on the

interface when a DM is connected.

Host PC

TM printer

UB-U01III

with a hub

TM printer

UB-U02III

without a

hub

TM printer

UB-U02III

without a

hub