Epson C7500GE Warranty Statement - Page 4

4 additional instructions about the program at the time this service is being set up. In rare cases, at its sole discretion, Epson may instead elect to exchange the unit. For highlights of the programs, please see "On-Site Response" and "Printer Exchange." When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. The new items assume the remaining warranty period of the original Product. Parts may be new or remanufactured to Epson standards. On-Site Response: If Epson determines that the printer needs on-site service and you are within Epson's on-site service territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. If that determination is made prior to 12:00 PM Pacific Time on the day of the call, Epson will usually dispatch repair parts and a technician to your location within the next business day. If that determination is made after 12:00 PM, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply that replacement is required. Printer Exchange: Epson may, at its sole discretion, elect to replace a printer rather than perform on-site repair. Under these circumstances, which are expected to be rare, Epson will replace the printer with the same or a comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, and install the replacement printer, and prepare the defective printer for return shipment by following the procedures described in the user manual or documentation provided by Epson. The repacked defective printer will be picked up by a carrier designated by Epson. If the defective product is not prepared for return within seven business days of receipt of the replacement printer, the customer will be invoiced at the price originally paid for the replacement printer. It is your responsibility to unpack, re-install optional components (platens, etc.), and set up the replacement printer at your location. What This Warranty Does Not Cover: This warranty does not cover: 1. Ink replacement 2. Maintenance tank replacement 3. Printer software usability training 4. Firmware updates 5. Any damage arising from your failure to do routine maintenance Note: Refer to the Technical Reference Guide for maintenance requirements and troubleshooting 6. Label layout adjustment for custom or standard labels 7. Print quality issues or damage due to use of third party inks 8. Control panel functionality training