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Epson DS-530 II Users Guide - Page 130

Solving Problems, Scanner Light Status

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Solving Problems Check these sections for solutions to problems you may have using your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Scanner Light Status Solving Scanning Problems Solving Network Scanning Problems Solving Scanned Image Quality Problems Resetting the Epson Scan 2 Settings Solving Flatbed Scanner Dock Problems Uninstall Your Scanner Software Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Scanner Light Status You can often diagnose problems with your scanner by checking its lights. DS-530 II/DS-770 II 130

Section	Page
Contents	3
Scanner Basics	8
Scanner Parts Locations	8
Scanner Parts	9
Scanner Buttons and Lights	12
User Replaceable Epson Scanner Parts	15
Changing the Power Off and Sleep Timer Settings	16
Using the Epson Smart Panel Mobile App	18
Loading Originals	19
Loading Originals in the Input Tray	19
Loading Multiple Sizes of Originals in the Input Tray	26
Original Document Specifications	29
Loading Plastic and Laminated Cards in the Input Tray	33
Plastic and Laminated Card Specifications	38
Loading Special Originals	38
Special Original Specifications	44
Wi-Fi Networking	46
Network Security Recommendations	46
Connecting to an Existing Wi-Fi Network	47
Manually Connecting to a Wi-Fi Network	48
Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel	48
Direct Wi-Fi Mode (AP Mode) Setup	50
Enabling a Direct Wi-Fi (AP Mode) Connection	51
Using WPS to Set Up a Direct Wi-Fi Connection	51
Wi-Fi Protected Setup (WPS)	52
Using WPS to Connect to a Network	52
Using WPS PIN Mode to Connect to a Network	53
Setting Up Network Scanning	54
Determining the Scanner's IP Address	57
Disabling Wi-Fi Features	57
Restoring Default Network Settings	57
Scanning	59
Starting a Scan	59
Starting a Scan from a Scanner Button	59
Adding and Assigning Scan Jobs with Document Capture Pro - Windows	60
Assigning Start Button Settings or Scan Jobs - Mac	63
Starting a Scan Using the Epson Scan 2 Icon	64
Starting a Scan from a Scanning Program	66
Starting a Scan from a Smart Device	68
Scanning with Simple Scan in Document Capture Pro - Windows	68
Scanning with Job Scan in Document Capture Pro - Windows	70
Scanning with Document Capture - Mac	71
Scanning in Epson Scan 2	75
Additional Scanning Settings - Main Settings Tab	79
Additional Scanning Settings - Advanced Settings Tab	80
Scanning Settings for Special Documents	81
Image Format Options	82
Scan Resolution Guidelines	83
Scanning Special Projects	84
Scanning Two Originals onto One Sheet (Stitching Images) - Windows	84
Scanning Multi-Page Originals as Separate Files - Windows	87
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	89
Saving Scanned Documents as a Searchable PDF with Document Capture - Mac	91
Saving a Scan as an Office Format File - Windows	94
Saving a Scan as an Office Format File - Mac	96
Scanning to a SharePoint Server or Cloud Service - Windows	100
Scanning to a SharePoint Server or Cloud Service - Mac	102
Using the Optional Flatbed Scanner Dock - Windows	104
Flatbed Scanner Dock Parts	104
Scanning from the Flatbed Scanner Dock	105
Scanning from the Docked Flatbed Scanner	105
Scanning from the ADF with the Flatbed Scanner Dock Attached	107
Cleaning the Flatbed Scanner Dock	109
Transporting the Flatbed Scanner Dock	109
Cleaning and Transporting Your Scanner	112
Cleaning Your Scanner	112
Cleaning Inside Your Scanner	112
Resetting the Number of Scans After Cleaning	117
Replacing the Scanner Rollers	119
Resetting the Scanner Roller Counter	125
Transporting Your Scanner	126
Solving Problems	130
Scanner Light Status	130
Solving Scanning Problems	133
Scanner Does Not Turn On or Turns Off Unexpectedly	133
Scanner Button Does Not Work as Expected	134
Scanning Software Does Not Operate Correctly	134
Cannot Start Epson Scan 2	135
Original Feeds Incorrectly in Scanner	136
Original Jams in Scanner	137
Paper Protection Does Not Work Correctly	139
Scanning is Slow	140
Solving Network Scanning Problems	140
Cannot Scan Over a Network	141
Scanner Cannot Connect to a Wireless Router	142
Solving Scanned Image Quality Problems	143
Back of Original Image Appears in Scanned Image	143
Scanned Characters are Blurry	143
Characters are not Recognized During Conversion to Editable Text (OCR)	144
Ripple Patterns Appear in an Image	145
Spots or Lines Appear in All Scanned Images	145
Scanned Image is Cropped	146
Resetting the Epson Scan 2 Settings	146
Solving Flatbed Scanner Dock Problems	147
Scanned Image Edges are Cropped	147
Line of Dots Appears in All Scanned Images	147
Back of Original Image Appears in Scanned Document	148
Uninstall Your Scanner Software	148
Uninstalling Scanner Software - Windows	148
Uninstalling Scanner Software - Mac	149
Where to Get Help (U.S. and Canada)	150
Where to Get Help (Latin America)	151
Technical Specifications	153
Windows System Requirements	153
Mac System Requirements	153
General Specifications	154
Dimension Specifications	155
Electrical Specifications	156
Environmental Specifications	158
Flatbed Scanner Dock Specifications (DS-530 II/DS-770 II)	158
Network Interface Specifications (DS-575W II)	159
Safety and Approvals Specifications	160
Notices	163
Important Safety Instructions	163
Restrictions on Copying	165
Default Delay Times for Power Management for Epson Products	166
Binding Arbitration and Class Waiver	166
Trademarks	169
Copyright Notice	170
libTIFF Software Acknowledgment	171
A Note Concerning Responsible Use of Copyrighted Materials	171