Epson ES-865 Users Guide

Epson ES-865 Manual

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  • Epson ES-865 | Users Guide - Page 1
    ES-865 User's Guide
  • Epson ES-865 | Users Guide - Page 2
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    Contents ES-865 User's Guide...7 Scanner Basics...8 Using Scanner Parts Locations ...16 Scanner Parts...17 User Replaceable Epson Scanner Parts 19 Using Power Saving Settings ...20 Changing ...47 Scanning ...49 Scanning a Document in Epson ScanSmart 49 Saving a Scan ...52 Attaching a Scan to Email
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    Printing a Scan ...55 Saving a Scan as a Microsoft Office Format File 56 Selecting Epson ScanSmart Settings 57 Changing the Scanner...57 Changing the Scan Settings ...59 Changing the File Name Settings 61 Changing the Save Settings ...62 Save Settings ...
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    Patterns Appear in an Image 137 Spots or Lines Appear in All Scanned Images 138 Scanned Image is Cropped ...138 Solving Flatbed Scanner Dock Problems 139 Scanned Image Edges are Cropped 139 Line of Dots Appears in All Scanned Images 139 Binding Margins on a Scanned Booklet are Blurry 139
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    Scanner Dock Specifications 147 Safety and Approvals Specifications 147 Notices ...149 Important Safety Instructions...149 Restrictions on Copying ...151 Default Delay Times for Power Management for Epson Products 152 Binding Arbitration and Class Waiver 152 Trademarks ...155 Copyright Notice
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    ES-865 User's Guide Welcome to the ES-865 User's Guide. For a printable PDF copy of this guide, click here. 7
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    Scanner Basics See these sections to learn about the basic features of your scanner. Using the Control Panel Scanner Parts Locations Using Power Saving Settings Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and
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    5 Navigation arrows and the OK button 6 stop button 7 start button 8 back button The LCD Screen Viewing Animations Setting User Access Restrictions (Access Control) Status Icon Information Parent topic: Using the Control Panel The LCD Screen 1 Home screen indicator 2 Double Feed Detection
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    on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Press the help button to display the Help screen. You see a screen like this: 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from
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    While viewing the topics, you may see screens like this: 1 Indicates your overall progress through the animation 2 Press the left arrow button to view the previous step 3 Displays the current step number and the total number of steps 4 Press the right arrow button to view the next step Parent topic:
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    • Language • Regular Cleaning Alert Settings • System Administration Note: If your system has an administrator, contact your administrator before enabling restricted access. 1. Press the home button, if necessary. 2. Select Settings and press the OK button. 3. Use the arrow buttons to select System
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    scanning. Double Feed Detection Skip (DFDS) is disabled. Displays additional information or instructions. There is a problem with the indicated setting. See the Device Information menu to resolve the problem. Parent topic: Control Panel Buttons and Lights Adjusting the Screen Brightness You can
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    You see a screen like this: 3. Use the arrow buttons to select LCD Brightness and press the OK button. 4. Use the arrow buttons to decrease or increase the brightness. 5. Press the OK button to exit. Parent topic: Using the Control Panel Changing LCD Screen Language You can change the language used
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    You see a screen like this: 3. Use the arrow buttons to select Language and press the OK button. 4. Select a language and press the OK button to exit. Parent topic: Using the Control Panel Changing Regular Cleaning Alert Settings You can set an alert to appear to remind you to perform regular
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    to exit. Parent topic: Using the Control Panel Scanner Parts Locations See these sections to identify the parts on your scanner. Scanner Parts User Replaceable Epson Scanner Parts Parent topic: Scanner Basics 16
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    Scanner Parts 1 Control panel 2 Edge guides 3 Input tray 4 Input tray extension 5 ADF (Automatic Document Feeder) 6 Output tray 7 Output tray extensions 17
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    8 Stopper 1 Kensington security slot 2 USB port 3 Power inlet 1 Cover open lever 2 Scanner cover 18
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    rollers 1 AC adapter 2 Power cord 3 USB 3.0 cable Parent topic: Scanner Parts Locations User Replaceable Epson Scanner Parts You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase accessories from an
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    Perfection V19 (for use with scanner dock) Epson Perfection V39 (for use with scanner dock) Part number B11B231201 B11B232201 Parent topic: Scanner Parts Locations Using Power Saving Settings Your scanner enters sleep mode
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    You see a screen like this: 3. Use the arrow buttons to select Sleep Timer and press the OK button. 4. Do one of the following: • Press the up or down arrow buttons to decrease or increase the number of minutes. • Press the left and right arrow buttons to move to the previous or next character. 5.
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    You see a screen like this: 3. Use the arrow buttons to select Power Off Timer and press the OK button. 4. Select Off or select a time period between 30minutes and 12h (12 hours). 5. Press the OK button to exit. Parent topic: Using Power Saving Settings 22
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    Loading Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input Tray Loading Plastic and Laminated Cards in the Input Tray Loading Special
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    (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 4. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is
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    5. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an angle as shown. 25
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    6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 30 cards (printed side down and long edge first)
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    27
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    • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. 28
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    7. Slide the edge guides against the edges of the original. Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown and use the following resolutions: • 15.5 to 53 inches (393.8 to 1346.2
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    • 215 to 240 inches (5461.1 to 6096 mm): 200 dpi or less 8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the
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    Related references Original Document Specifications Related topics Scanning Loading Multiple Sizes of Originals in the Input Tray You can load originals of different sizes, paper types, and thicknesses at one time in the input tray. Just make sure they meet the original document specifications.
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    3. Slide the input tray edge guides all the way out. 4. Load the originals in the center of the input tray in descending order of paper size with the widest at the
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    5. Slide the edge guides against the edges of the widest original. 6. If necessary during originals of multiple sizes by loading them one by one using the Automatic Feeding Mode setting in Epson Scan 2. Parent topic: Loading Originals in the Input Tray Original Document Specifications You can load
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    Paper type Plain paper Fine paper Recycled paper Paper size Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) A6 (4.1 × 5.8 inches [105 × 148 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) B6 (5 × 7.2 inches [128 × 182 mm]) A8 (2.1 × 2.9
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    Paper type Plain paper Fine paper Recycled paper Paper size Legal (8.5 × 14 inches [216 × 356 mm]) Paper business cards Business cards Paper weight 7 to 110 lb (27 to 413 g/m²) Up to 56 lb (210 g/m²) Loading capacity 21 lb (80 g/m²): 80 sheets 24 lb (90 g/m²): 69 sheets 28 lb (104 g/m²): 59
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    • Originals containing staples or paper clips • Originals with holes on the bottom of them • Originals that are bound • Originals with carbon paper backing • Transparencies • Glossy originals • Carbon-less paper • Perforated originals • Originals with labels, stickers, or glue • Fabric or other non-
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    2. Slide the input tray edge guides all the way out. 3. Load plastic or laminated cards (printed side down and long edge first) into the input tray horizontally, and slide them in until they meet resistance. 37
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    Note: Do not load plastic cards vertically. 4. Slide the edge guides against the edges of the card. 38
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    5. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning the cards. Note: If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or
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    Loading Special Originals You can load photos or large, thick, or folded originals in the input tray using one or more carrier sheets. You can also load envelopes. Make sure the originals meet the specifications for special originals before loading them. 1. Pull up the input tray extension. 2. Pull
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    3. Slide the input tray edge guides all the way out. 41
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    4. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 7. 5. Do one of the following to load photos, or folded or irregularly shaped originals using a carrier sheet: Note: Use only the
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    illustration on the front edge of the carrier sheet is facing up. To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2. • For a photo or an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down. Make
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    edge of the original against the binding of the carrier sheet, as shown. Otherwise, the scanner may not detect the correct length of the original. 44
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    6. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original 45
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    Photo or irregularly shaped original 7. Slide the edge guides against the edges of the envelope or carrier sheet. 46
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    Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect, Paper Skew is automatically selected Loading Originals Related references Special Original Specifications User Replaceable Epson Scanner Parts Related topics Scanning Special Original Specifications
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    Paper type Large originals (plain paper, fine paper, or recycled paper) (load only in a carrier sheet) Photos (load only in a carrier sheet) Envelopes Irregularly shaped originals (load only in a carrier sheet) Paper size Paper thickness Loading capacity Up to this size: A3 (11.7 × 16.5 0.012
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    by country. 1. Load your original into the scanner. 2. Start the scan by doing one of the following: • Press the start button on the scanner. Epson ScanSmart automatically opens on your computer and the scan job begins. (The default is double-sided scanning.) Note: You can change the scanning button
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    You see a screen like this: 3. Select a scan option. The scan job begins and your original feeds through the scanner. When scanning is complete, you see a screen like this: 50
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    : 6. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan 51
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    Saving a Scan as a Microsoft Office Format File Parent topic: Scanning Related tasks Loading Originals in the Input Tray Customizing Action Icons Changing the Scanner Saving a Scan You can save a scanned image to your computer in a variety of formats. 1. Make sure your originals are scanned and
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    4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a , Windows Live Mail, Entourage, or Mac Mail. Webbased email services such as Gmail are not supported. If you do not have a supported email program, you see an error message. 1. Make sure
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    . Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action
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    If you also want to save a copy of the scanned image to your computer, click the checkbox. 5. Click Send. Parent topic: Scanning a Document in Epson ScanSmart Printing a Scan You can print your scanned image and save the scanned file to your computer. Note: Printing scanned images is available only
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    your computer in which to save the file. 4. Click Print. Parent topic: Scanning a Document in Epson ScanSmart Saving a Scan as a Microsoft Office Format File You can save your scans in one of a Microsoft Office plug-in. Click Yes and follow any on-screen instructions. You see a screen like this: 56
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    folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Scanner Changing the Scan Settings Changing the File Name
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    1. On the main Epson ScanSmart screen, click Change. You see a screen like this: 58
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    2. Select the scanner you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. 1. Click the Settings button. You
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    You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings 60
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    Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab. 61
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    file name that will be used if OCR cannot detect the subject. • Select the OCR language. • Select the date format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the Settings button. 62
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    You see a screen like this: 2. Click the Save Settings tab. 63
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    the settings as necessary. Note: If you want the folder to open after the file is saved, click the checkbox. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved as PDFs or JPEGs. PDF Options 64
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    Setting General Security Options Description Generate PDF/A File Creates a PDF that conforms to PDF/A-1 standards Create file with all pages Saves all pages as one file Compression Level Selects the compression level for color or grayscale images Open File Password Set a password to open
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    for Color/Grayscale and B&W images. File size increases with higher quality. Allows you to add ICC profiles to the image Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize how the scan action icons are displayed on the Select Action screen. Note: You can
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    You see a screen like this: 2. Click the Customize Actions tab. 67
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    Click the arrow icons to move the icons up or down in the display order you want. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Scanning Using Invoice/Receipt Manager See these sections to activate Invoice/Receipt Manager software and start scanning invoices and receipts. Starting
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    Starting a Free Trial You can start a 30-day free trial of Invoice/Receipt Manager. 1. Do one of the following to start your free trial: • Click the Manage Invoices/Receipts trial icon on the main Epson ScanSmart screen. 69
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    • Click the Manage Invoices/Receipts trial icon on the Select Action screen. 70
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    If you are ready to purchase a license key now, click Purchase License Key. The Epson product page opens in your web browser. Complete the checkout process and make sure you Activate. You can also click the link below for instructions on activating Invoice/Receipt Manager from the Settings menu. 71
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    3. Make sure the scanner and serial number listed match your product and click OK. 4. Invoice/Receipt Manager opens and you can begin using its features. 72
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    Parent topic: Scanning Using Invoice/Receipt Manager Hiding the Invoice/Receipt Manager Trial Icons You can hide the Invoice/Receipt Manager trial icons from the Epson ScanSmart screens. 1. Click the Settings button in Epson ScanSmart. You see a screen like this: 2. Click the Other Settings tab. 73
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    You see a screen like this: 3. Click the Display Manage Invoices/Receipts icon toggle button to hide or display the trial icon on the main Epson ScanSmart screen. Note: You can also hide or display the trial icon from the Select Action screen on the Customize Actions tab. 4. Click Close. Parent
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    You see a screen like this: 2. Click the License Management tab. 75
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    You see a screen like this: 3. To purchase a new license key, click Purchase License Key. The Epson product page opens in your web browser where you can purchase the license key. If you already have a license key, go to step 4. 4. Make sure
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    You see a screen like this: 6. Enter the license key you purchased and click Activate. 7. Click Yes on the next screen (Windows only). 8. When you see a message indicating that activation was successful, click OK. The activated scanner and license key appear in the License Management List. Parent
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    feed through the scanner. When scanning is complete, you see a screen like this: Note: You can also click Manage Invoices/Receipts from the main Epson ScanSmart screen to open Invoice/Receipt Manager and begin scanning invoices and receipts. 3. You can review or reorder the scanned images as follows
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    You see a screen like this: 5. Click Manage Invoices/Receipts. You see a screen like this: 79
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    to duplicate is selected. • Select Repeat OCR and select a language if the data fields were not populated. Note: Some fields may need to be entered manually. 7. When you are finished reviewing the data for the first invoice or receipt, click Mark Reviewed. The next invoice or receipt appears and you
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    You see a screen like this: 9. Select an option. See the links below. Exporting Invoices or Receipts to QuickBooks Online Exporting Invoices or Receipts to QuickBooks Desktop Saving or Exporting Receipts to Quicken Saving Receipt Data as a TurboTax File Saving Invoice or Receipt Data as a CSV File
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    You see a screen like this: 3. Click Connect and enter your QuickBooks Online information. 4. Select the expense transaction you want to export the data to and click OK. Note: If you want to import data such as vendors, categories, or payment methods from QuickBooks Online into Invoice/Receipt
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    You see a screen like this: 3. Click Browse and select the QBW company file that you want to export the data to. Note: The QBW company file must already be created. 4. Select the expense transaction you want to export the data to and click OK. Note: If you want to import data such as vendors or
  • Epson ES-865 | Users Guide - Page 84
    2. In the Export and Save window, click Quicken File. You see a screen like this: 3. Do one of the following: • Select Cash transaction and click Continue to save the receipt data as a QIF file. • Select Select the Quicken account and click Continue to export the receipt data to a QIF file
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    3. Save the file as a TXF file to your computer. Parent topic: Scanning Invoices and Receipts and Using Invoice/Receipt Manager Saving Invoice or Receipt Data as a CSV File You can save invoice or receipt data as a CSV file to use in a spreadsheet program such as Microsoft Excel. 1. Make sure your
  • Epson ES-865 | Users Guide - Page 86
    can export or import the invoice/receipt database. This is useful if you change computers. Note: Make sure each computer has the same version of Epson ScanSmart installed. 1. Click the Settings button in Invoice/Receipt Manager. You see a screen like this: 86
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    2. Select the Invoice/Receipt Database Backup tab. You see a screen like this: 3. Choose one of these options: • Click Export to export the invoice/receipt database. A file is created that can be saved to a folder on your computer. • Click Import to import an invoice/receipt database. Choose the
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    You see a screen like this: 2. Choose which columns to display by selecting or deselecting each checkbox. Click the arrow icons to move the items up or down in the display order you want. 3. Click Close. Parent topic: Selecting Invoice/Receipt Manager Settings Related tasks Scanning Invoices and
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    You see a screen like this: 2. Click the Currency and Language tab. 89
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    You see a screen like this: 3. Select a currency type and OCR language. 4. Click Close. Parent topic: Selecting Invoice/Receipt Manager Settings Related tasks Scanning Invoices and Receipts and Using Invoice/Receipt Manager Importing Categories from QuickBooks or Quicken You can import categories
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    You see a screen like this: 2. Click the Manage Item List tab. 91
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    You see a screen like this: 3. Click Import from accounting services. 4. Select one of the import options and follow the on-screen instructions. 5. Click the checkboxes for the categories that you want to be displayed in the Invoice/Receipt Manager Edit window and click Close. Note: Imported items
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    If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by the software. Follow these guidelines to determine the resolution setting you need: • You will scan the image at its original size but enlarge it
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    into the document scanner's ADF. You must purchase a flatbed scanner (Epson Perfection V19/V39) to use the optional flatbed scanner dock. To attach the flatbed scanner and dock to your document scanner, follow the installation instructions that came with your flatbed scanner dock. See these sections
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    2 Output tray extension 3 Scanner cover/output tray 1 USB port 1 (for connecting flatbed dock to computer) 2 USB port 2 (for connecting flatbed dock to document scanner) 3 Power inlet Parent topic: Using the Optional Flatbed Scanner Dock - Windows Scanning from the Flatbed Scanner Dock See these
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    Caution: Make sure the scanner is placed on a flat surface. Do not place heavy objects on the scanner glass and do not press on the glass with too much force, or it may damage the scanner. Do not leave photos on the scanner glass for an extended period, or they may stick to the glass. 1. Close the
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    2. Open the flatbed scanner cover. 97
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    3. Place your original facedown on the scanner glass with the top edge facing as shown. Slide the original to the edges of the indicated corner. 98
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    keep your original in place. If you are scanning a book or other thick document, hold the scanner cover down as you scan. 5. Start Epson Scan 2. 6. Select Scanner Glass as the Document Source setting. 7. Select other scan settings as necessary. 8. Click Scan. Parent topic: Scanning from the Flatbed
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    • Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary. 100
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    For originals between 8.2 inches (210 mm) and 11.7 inches (297 mm) long: • Extend the document scanner's input tray, open the scanner dock's stopper, and slide the stopper forward or backward so that it is a little longer than the length of the original. (Do not open the output tray on the document
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    • Extend the output tray a little longer than the length of the original and move the stopper forward or backward as necessary. 102
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    For originals that are 14 inches (356 mm) or longer: • Leave the document scanner's output tray closed and close the scanner dock's stopper. Parent topic: Scanning from the Flatbed Scanner Dock Cleaning the Flatbed Scanner Dock To keep your product working at its best, you should clean it several
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    2. Unplug the AC power cord and disconnect the USB cable that connects the flatbed scanner dock to the computer. 3. Clean the outer case with a cloth dampened with mild detergent and water. 4. If the scanner glass is dirty, clean it with a soft dry cloth. If the glass surface is stained with grease
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    Note: If you are transporting only the flatbed scanner dock (without the document scanner), follow the installation instructions that came with the flatbed scanner dock in reverse to remove the flatbed scanner and dock from the document scanner. 1. Turn off the document scanner
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    3. Lift the entire scanner unit as shown, making sure to keep it level during transport. 4. Place the scanner unit in its original packing materials if possible, or use equivalent materials with cushioning around the scanner. Caution: Avoid turning the scanner upside down when transporting it or you
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    Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner Cleaning Your Scanner To keep your product working
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    surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a genuine Epson cleaning kit. Use a small amount of cleaner on the cleaning cloth to remove the stains. Be sure to wipe off all remaining liquid. Caution: Do
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    5. Use a cotton swab to wipe off any dust or dirt on the sensors shown here. Caution: Do not use liquid or glass cleaner on the cotton swab. 6. Locate the separation roller. 109
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    7. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 8. Slide the separation roller to the left and remove it. 110
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    9. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller. 10. To replace the separation
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    11. Close the separation roller cover until you hear it click into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 12. Locate the pickup roller. 112
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    13. Press down on the pickup roller cover latch and pull up the cover to remove it. 113
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    roller to the right to remove it. 15. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller
  • Epson ES-865 | Users Guide - Page 115
    16. To replace the pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller. 115
  • Epson ES-865 | Users Guide - Page 116
    17. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again. 18. Close the
  • Epson ES-865 | Users Guide - Page 117
    22. Pull down on the cover open lever and open the scanner cover. The scanner enters roller cleaning mode. 117
  • Epson ES-865 | Users Guide - Page 118
    23. Slowly rotate the rollers shown here by pressing the start button. Use a genuine Epson cleaning kit or a soft, moist cloth to wipe off any dust or dirt on the Close the scanner cover. Parent topic: Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts 118
  • Epson ES-865 | Users Guide - Page 119
    and connected to your computer. 2. Do one of the following to open the Epson Scan 2 Utility: • Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs
  • Epson ES-865 | Users Guide - Page 120
    Number of Scans field exceeds the number displayed as the Life Cycle of the rollers, it is time to replace the rollers. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning and Transporting Your Scanner Replacing the Scanner Rollers Replace the scanner rollers when the number of scans exceeds
  • Epson ES-865 | Users Guide - Page 121
    5. Press down on the pickup roller cover latch and pull up the cover to remove it. 121
  • Epson ES-865 | Users Guide - Page 122
    6. Pull down the tab on the pickup roller and slide the roller to the right to remove it. 7. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Press up on the tab to secure the roller. 122
  • Epson ES-865 | Users Guide - Page 123
    8. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the pickup roller and reinstall it, then try to close the cover again. 123
  • Epson ES-865 | Users Guide - Page 124
    9. Squeeze the tabs on the sides of the separation roller cover and open the cover. Caution: Be careful not to apply too much force when opening the cover. 10. Slide the separation roller to the left and remove it. 124
  • Epson ES-865 | Users Guide - Page 125
    turn on the scanner. 16. Reset the roller counter. Resetting the Scanner Roller Counter Parent topic: Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter 125
  • Epson ES-865 | Users Guide - Page 126
    Reset Counter and press the OK button. 4. Select Yes. Note: You can also reset the roller counter from your computer using the Epson Scan 2 Utility. Select the Counter tab and click Reset. Parent topic: Replacing the Scanner Rollers Related tasks Checking the Scanner Roller Counter Transporting
  • Epson ES-865 | Users Guide - Page 127
    3. Close the input tray extension and the output tray. Note: Make sure the output tray is securely closed. 127
  • Epson ES-865 | Users Guide - Page 128
    4. Push apart the latches on the back on the input tray and lift the input tray off of the scanner. 5. Place the scanner in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Parent topic: Cleaning and Transporting Your Scanner 128
  • Epson ES-865 | Users Guide - Page 129
    Problems Solving Scanned Image Quality Problems Solving Flatbed Scanner Dock Problems Uninstall Your Scanner Software Where to Get Help Product Status Messages You can often diagnose problems If the error continues, contact documentation. Epson for support. RECOVERY MODE An error has occurred
  • Epson ES-865 | Users Guide - Page 130
    Access Restrictions (Access Control) Scanning a Document in Epson ScanSmart Loading Originals in the Input Tray Cleaning Inside Your Scanner Changing Regular Cleaning Alert Settings Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanner Does Not Turn
  • Epson ES-865 | Users Guide - Page 131
    lights and make sure the scanner is ready to scan. • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary. Parent topic: Solving Scanning Problems Related references Product Status Messages Related tasks Customizing Action Icons Scanning Software
  • Epson ES-865 | Users Guide - Page 132
    to slow down the scanning speed. • Use the optional carrier sheet for thin, folded, or irregularly shaped originals. Parent topic: Solving Scanning Problems Original Jams in Scanner If an original has jammed inside the scanner, follow these steps: 1. Turn off your scanner. 2. Remove all originals
  • Epson ES-865 | Users Guide - Page 133
    3. Pull down the cover open lever and open the scanner cover. 4. Gently pull out any jammed originals from inside the scanner. 133
  • Epson ES-865 | Users Guide - Page 134
    tray. 6. Close the scanner cover. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, the roller assembly kit. Parent topic: Solving Scanning Problems Related references Original Document Specifications Plastic and Laminated Card
  • Epson ES-865 | Users Guide - Page 135
    TWAIN.log file as read only. See your virus protection or security software instructions for details. The TWAIN.log file is saved in C:\Users\(user name)\AppData Problems Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem.
  • Epson ES-865 | Users Guide - Page 136
    thin original appears in your scanned image, select Settings > Scan Settings in Epson ScanSmart and try these solutions: • On the Main Settings tab, make the selected Image Type. Parent topic: Solving Scanned Image Quality Problems Scanned Characters are Blurry If characters in your scanned images
  • Epson ES-865 | Users Guide - Page 137
    the correct OCR language is selected. • In Epson ScanSmart, select Settings > Scan Settings, adjust If you are using OCR software, check the manual for any additional adjustments. • Scan thermal paper Parent topic: Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You
  • Epson ES-865 | Users Guide - Page 138
    Epson for information about replacing the glass. • Avoid scanning in direct sunlight. Parent topic: Solving Scanned Image Quality Problems size you want to scan is not on the list, select Customize to create it manually (Windows only). • You can also select Document Size > Settings and adjust the
  • Epson ES-865 | Users Guide - Page 139
    is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly. Parent topic: Solving Flatbed Scanner Dock Problems Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images, try these solutions: • Clean the
  • Epson ES-865 | Users Guide - Page 140
    level for Noise Reduction Level in Epson Scan 2. Parent topic: Solving Flatbed Scanner Dock Problems Uninstall Your Scanner Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Scanner Software
  • Epson ES-865 | Users Guide - Page 141
    for instructions. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Where to Get Help If you need to contact Epson for technical support services, use the following support options. Internet Support Visit
  • Epson ES-865 | Users Guide - Page 142
    Before you call Epson for support, please have the following information ready: • Product name • Product serial number (located on a label on the product) • Proof of purchase (such as a store receipt) and date of purchase • Computer configuration • Description of the problem Then call: • U.S.: (562
  • Epson ES-865 | Users Guide - Page 143
    Windows 7 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System
  • Epson ES-865 | Users Guide - Page 144
    : For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications General Specifications
  • Epson ES-865 | Users Guide - Page 145
    Output resolution Image data Interface 50 to 1200 dpi (in 1 dpi increments) Long paper scanning in the following resolution ranges: • 15.5 to 53 inches (393.8 to 1346.2 mm) long : 50 to 600 dpi • 53 to 215 inches (1346 to 5461 mm) long: 50 to 300 dpi • 215 to 240 inches (5461.1 to 6096 mm) long: 50
  • Epson ES-865 | Users Guide - Page 146
    Electrical Specifications Scanner Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed. Rated DC input voltage Rated DC input current Power consumption DC 24V 2A Operating: 18
  • Epson ES-865 | Users Guide - Page 147
    Operating conditions Ordinary office or home conditions Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty conditions. Parent topic: Technical Specifications Flatbed Scanner Dock Specifications Interface Rated DC input power supply voltage
  • Epson ES-865 | Users Guide - Page 148
    AC Adapter (A471H) United States Canada Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B Parent topic: Technical Specifications 148
  • Epson ES-865 | Users Guide - Page 149
    (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions Restrictions on Copying Default Delay Times for Power Management for Epson Products Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety
  • Epson ES-865 | Users Guide - Page 150
    AC adapter by yourself except as specifically explained in the scanner's guides. • If damage occurs to the plug, replace the cord set • Unplug the scanner and the AC adapter, and refer servicing to qualified service personnel under the following conditions: The AC adapter or plug instructions.) 150
  • Epson ES-865 | Users Guide - Page 151
    into your eyes, flush them immediately with water. If discomfort or vision problems remain after a thorough flushing, see a doctor immediately. • Do not do not touch or attempt to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden changes in temperature or
  • Epson ES-865 | Users Guide - Page 152
    or otherwise attempt to derive the source code of any software included with this product. Parent topic: Notices Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of
  • Epson ES-865 | Users Guide - Page 153
    if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the that court. 1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN
  • Epson ES-865 | Users Guide - Page 154
    any settlement offer made shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration. c) Arbitration Fees
  • Epson ES-865 | Users Guide - Page 155
    of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
  • Epson ES-865 | Users Guide - Page 156
    or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than
  • Epson ES-865 | Users Guide - Page 157
    THIS SOFTWARE. Parent topic: Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material
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ES-865 User's Guide