Epson ES-865 Users Guide - Page 138

Spots or Lines Appear in All Scanned Images If spots or lines appear in all your scanned images, try these solutions: • Make sure the surface of your original is clean. • Make sure there is no debris or dirt inside the ADF. • Disconnect any connected cables and clean inside the scanner. • Enable the Detect Glass Dirt setting on the control panel. (Press the home button, select Settings > Scanner Settings > Detect Glass Dirt, and select On-Low, if the alert displays a misdetection, or On- High if dirt is not detected.) When an alert displays on the control panel, clean the glass scanning surfaces inside your scanner using a genuine Epson cleaning kit or a soft, moist cloth. Note: If there are scratches on the glass surface, the alert screen may continue to appear even after cleaning the glass. Contact Epson for information about replacing the glass. • Avoid scanning in direct sunlight. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Inside Your Scanner Scanned Image is Cropped If the edges of a scanned image are cropped, select Settings > Scan Settings, adjust the following settings, and try scanning again: • On the Main Settings tab, set the Document Size setting to Auto Detect or Auto Detect (Long Paper). • If the document size is not detected correctly using the Auto Detect setting, select the size of your original from the Document Size list. Note: If the size you want to scan is not on the list, select Customize to create it manually (Windows only). • You can also select Document Size > Settings and adjust the cropping area shown in the Crop Margins for Size "Auto" setting. • On the Advanced Settings tab, set the Edge Fill setting to None. Parent topic: Solving Scanned Image Quality Problems 138