Epson ES-C320W Users Guide

Epson ES-C320W Manual

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  • Epson ES-C320W | Users Guide - Page 1
    ES-C220/ES-C320W/RR-400W User's Guide
  • Epson ES-C320W | Users Guide - Page 2
  • Epson ES-C320W | Users Guide - Page 3
    Contents ES-C220/ES-C320W/RR-400W User's Guide 9 Product Basics ...10 Product Features...10 Default Network Settings from the Control Panel 31 Wi-Fi Direct (Simple AP) Mode Setup 32 Connecting to a Mobile Device (AP Mode Setup 33 Setting Up Wireless Scanning from a Smart Device Using Epson
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    Email...104 Sending a Scan to a Cloud Service 105 Printing a Scan ...106 Saving a Scan as a Microsoft Office Format File 107 Selecting Epson ScanSmart Settings 108 Changing the Epson Product...109 Changing the Scan Settings ...110 Software Settings Required for Special Originals 112 Changing the
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    Settings 136 Exporting or Importing the Invoice/Receipt Database 137 Changing Column Settings...138 Changing Currency and Language Settings Counter ...170 Transporting Your Product ...171 Administering Your Product (ES-C320W/RR-400W 174 Accessing the Web Config Utility...174 Restricting Features
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    Configuring IPsec/IP Filtering ...193 About IPsec/IP Filtering ...193 Configuring the Default IPsec/IP Filtering Policy 193 Configuring the Group IPsec/IP Filtering Policies 194 IPsec/IP Filtering Policy Settings 194 IPsec/IP Filtering Configuration Examples 199 Configuring an IPsec/IP Filtering
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    Not Operate Correctly 208 Cannot Start Epson Scan 2 ...209 Paper Feeding Problems...209 Paper Jam Problems ...211 Paper Protection Does Not Work 229 Cannot Solve Problems in the Scanned Image 229 Solving Invoice/Receipt Manager Problems 230 Cannot Access an Accounting Service 230 Cannot Import
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    and Firmware 231 Resetting the Epson Scan 2 Settings 233 Uninstall Your Product Software Instructions...245 Wireless Connection Safety Instructions (ES-C320W/RR-400W 247 Notes on the Administrator Password 248 Restrictions on Copying ...248 Default Delay Times for Power Management for Epson
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    ES-C220/ES-C320W/RR-400W User's Guide Welcome to the ES-C220/ES-C320W/RR-400W User's Guide. For a printable PDF copy of this guide, click here. Note: The illustrations in this guide are for reference only. Although they may differ slightly from the actual product, the operating methods are the same
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    High. If stains are detected incorrectly, select OnLow or Off. • Text Enhancement You can use Text Enhancement settings (Epson Scan 2 > Advanced Settings tab > Text Enhancement > Settings) to emphasize light letters and remove dotted patterns in the background of difficult to read originals. You can
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    Epson Smart Panel (ES-C320W/RR-400W only) You can use the Epson Smart Panel app to scan from your iOS or Android device over a direct Wi-Fi connection. You can save the scanned data to your device, upload it to a cloud service, or send it by email. You can also make Wi-Fi settings and troubleshoot
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    Parts - Front 1 Input tray extension 2 Input tray 3 ADF (Automatic Document Feeder) 4 Edge guides 5 Input tray paper support (supports originals ejected on the input tray side) 6 Input tray paper support button 7 Output tray paper support (supports originals ejected on the output tray side) 12
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    button; press to raise the output tray paper support 1 Output tray; originals scanned in the vertical path position are ejected here 2 Vertical path cover 3 Output slot; originals scanned in the straight path position are
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    Product Parts - Back 1 Scanner position selector Use to change the scanner position between vertical path and straight path. 2 Cable holder (secures the cables neatly to the bottom of the scanner) Caution: Do not secure the AC adapter cord and USB cable to the cable holder if the cables are twisted,
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    the U.S. or 800-807-7766 in Canada. Latin America: You can purchase optional accessories and replacement parts from an Epson authorized reseller. To find the nearest reseller, go to latin.epson.com. Or you can contact your nearest sales office as described in "Where to Get Help". Note: Availability
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    Part Carrier sheet (5) Passport carrier sheet Roller assembly kit Cleaning kit Part number B12B819051 B12B819651 B12B819731 B12B819291 Using a carrier sheet allows you to scan irregular shaped originals or originals that can easily be scratched. You can only load one carrier sheet in the straight
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    Note: When the scanner is changed to the vertical path position, the position light on the control panel turns off. In the vertical path position, originals loaded in the input tray are ejected to the output tray at the top of the scanner. 17
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    Straight path position When scanning thick originals such as passports, pull the scanner position selector on the back of the product and tilt the scanner backward into the straight path position. Note: When the scanner is changed to the straight path position, the position light on the control
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    . Parent topic: Product Basics Related references Scanner Positions Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Parent topic: Product Basics 19
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    Control Panel Buttons and Lights Buttons ES-C220 1 power button 2 stop button 3 start button 20
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    ES-C320W/RR-400W 1 power button 2 Wi-Fi connect button 3 Wi-Fi button 4 stop button 5 start button for more details. • Press and hold the Wi-Fi and power buttons to restore the default network settings and administrator password. This combination also turns off the panel lock function. 21
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    Lights ES-C220 1 ready light On: The scanner is ready to be used. Flashing: The scanner is scanning, waiting to scan, processing, or sleeping. Off: The scanner
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    ES-C320W/RR-400W 1 ready light On: The scanner is ready to be used. Flashing: The scanner is scanning, waiting to scan, processing, or sleeping. Off: The
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    Connect to a Network Changing the Power Off and Sleep Timer Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically. 1. Do one of the following to access the Epson Scan 2 Utility: • Windows 11: Click , then search for
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    Off If Disconnected to turn off the timer. 5. Turn on the Direct Power On setting if you want the scanner to turn on when it is connected to the power source, without pressing the power button. 6. Click Set to save the settings. 7. Close the Epson Scan 2 Utility. Parent topic: Product Basics 25
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    settings). You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. See the software help for more information on using the application. Epson Smart Panel (ES-C320W/RR-400W only) Epson Software Updater Web Config (ES-C320W/RR-400W only) EpsonNet Config (ES-C320W
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    Epson Smart Panel Mobile App Use this free Apple and Android app to scan with networked Epson products (ES-C320W Epson Smart Panel and select your Epson product, if necessary. Now you are ready to scan with your mobile device and your Epson product. Parent topic: Product Basics Related tasks Setting
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    Related topics Scanning Using Invoice/Receipt Manager 28
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    these sections to use your scanner over a Wi-Fi network (ES-C320W/RR-400W). Network Security Recommendations Connecting to an Existing Wi-Fi Network Wi-Fi Direct (Simple AP) Mode Setup Wi-Fi Protected Setup (WPS) Setting Up Network Scanning Changing or Updating Network Connections Disabling Wi-Fi
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    to an Existing Wi-Fi Network You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer
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    to the wireless router or access point) Restoring Default Network Settings from the Control Panel Parent topic: Wi-Fi Networking Restoring Default Network Settings from the Control Panel You can restore the product's wireless network settings to their defaults using the buttons on the control panel
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    3 Other wireless devices Note: Devices directly connected to the product cannot communicate with each other through the product. Connecting to a Mobile Device (AP Mode Setup) Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel Parent topic: Wi-Fi Networking 32
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    with your computer or smart device for operating instructions. Parent topic: Wi-Fi Direct (Simple AP) Mode Setup Setting Up Wireless Scanning from a Smart Device Using Epson Smart Panel You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your smart
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    Product in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions. 6. Select Next product. Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app. Parent topic: Wi-Fi Direct (Simple AP)
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    For best results, re-install your scanner software and follow the on-screen instructions to connect to a network. 1. Enable WPS by pressing and holding Mode to Connect to a Network If you have a WPS-enabled wireless router that supports PIN mode, you can use Wi-Fi Protected Setup (WPS) PIN mode to
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    scanning to your product through a direct connection to your product. First, manually configure your product to connect to your network. Then follow the instructions here to set up your computer for network scanning using the Epson Scan 2 Utility. Your product must be turned on and connected to the
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    2. Select Settings from the Scanner drop-down list. You see a screen like this: Note: If you see an Enable Editing button (Windows) or the lock icon (Mac), click it so that you can modify the product settings. 3. Select your product and click Add. 37
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    Do one of the following: • Under Search for Network, select the IP address of your Epson product and click Add. • Select the Enter address setting, type in the IP address or host name of your Epson product, and click Add. 5. Click OK to check the connection. You see a confirmation message. 6. Click
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    on your network, you need to know the IP address of the product when setting up network scanning. 1. Do one of the following to start EpsonNet Config: • 3. Download and install your product software from the Epson website. 4. Follow the instructions in the installer to setup a Wi-Fi connection
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    Home Network 5 GHz. See your router documentation for instructions. 1. Do one of the following: • Windows: Uninstall install your product software from the Epson website. Parent topic: Changing or your network connection type or need to solve a problem with your network connection. 1. Hold down the
  • Epson ES-C320W | Users Guide - Page 41
    Loading Originals Follow the instructions here to load your originals into the product. Note: see the link at the end of this section. Scanner Position Vertical path position Description Supported Originals Use the vertical path position for scanning thin paper, receipts, or multiple sheets of
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    Scanner Position Description Supported Originals Straight path position Use the straight path position for scanning thick or long documents, envelopes, passports, cards, and other irregular size originals. • Large size
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    1. Make sure the scanner position light is off. Note: If the scanner position light is on, pull the position selector to the right and tilt the scanner forward. 43
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    2. Open the input tray. 44
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    3. Raise the input tray extension. 45
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    4. Slide the input tray edge guides all the way out. 5. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time. 46
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    6. Stack the originals with the printed side facing up and slide the stack so the leading edge is at an angle as shown. 47
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    7. Do one of the following to load originals: • Load standard originals into the input tray printed side up and top edge first, and guide them in until they meet resistance. 48
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    • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. • If you are loading folded originals, load them so that the valley fold (the dotted line) is at the front of the
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    fold line may not be fed properly. For originals such as these, flatten them so that the height of the fold is 0.2 inches (5 mm) or less before loading it. 50
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    • If you are loading thick originals (127 g/m² or more), switch the scanner to the straight path position and load only one original at a time. If thicker paper does not eject properly, try placing the product on the edge of a table where the ejected originals can drop freely. Note: You can check
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    • If you are loading irregular shaped originals, switch the scanner to the straight path position and load the original into an optional carrier sheet with the back of the original facing up. Flip the carrier sheet over before loading it in the input tray. 52
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    Load the original into the input tray as shown. Note: Use only the carrier sheet designed for your product. The carrier sheet is automatically recognized by the product by the two small rectangular holes on the front edge. Keep the holes 53
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    clean and not covered. Do not load a carrier sheet that has scratches on it or one that has been scanned more than 3,000 times. • If you are loading envelopes, switch the scanner to the straight path position and load the envelope short side first with the side to be scanned facing up. For envelopes
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    the shorter side, you can load the envelope with the flap side facing up. Insert the envelope into the ADF until it meets resistance. 55
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    8. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. If the document extends beyond the input tray extension, support the original as it enters into and ejects from the product to prevent it from skewing. When scanning thin originals
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    ScanSmart. Note: To combine the scanned images, open Epson ScanSmart, click the Settings button > Scanner Settings tab > Scan Settings. Then, select Double-Sided as the Scanning Side setting and select Left & Right as the Stitch Images setting in the Epson Scan 2 window. See the software help for
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    Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray. 58
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    3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out. 59
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    5. Fold the original in half so that the side to be scanned is facing out, then place your original in an optional carrier sheet as shown. 6. Flip the carrier sheet over before loading it in the input tray. 60
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    7. Load the carrier sheet in the input tray with page 1 facing up as shown, then guide it in until it meets resistance. 61
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    edge guides to fit the edges of the carrier sheet so that there are no gaps. Otherwise, the original may skew. 9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button
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    Note: The scanning speed is slower when scanning long paper. You cannot scan long paper using Epson Smart Panel (ES-C320W/RR-400W). 1. Make sure the scanner position light is on. Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 63
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    2. Open the input tray. 3. Raise the input tray extension. 64
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    4. Slide the input tray edge guides all the way out. 65
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    5. Load the original into the input tray printed side up and top edge first, and guide it in until it meets resistance. 66
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    When loading long paper, support it at the input side so that it does not drop out of the ADF, and the output side so that the ejected paper does not get jammed. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 67
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    Note: Support the original with both hands to prevent it from skewing while scanning. 7. Specify the paper size in the Epson Scan 2 window. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. You can scan long
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    1. Open the input tray. 2. Raise the input tray extension. 69
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    3. Slide the input tray edge guides all the way out. 70
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    4. Load the passport into the passport carrier sheet printed side up and with the thicker edge (the side with more pages) facing first. 71
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    5. Place the passport carrier sheet into the input tray and guide it in until it meets resistance. 72
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    6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 73
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    7. Support the top of the passport with your hand to prevent it from closing Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. Parent topic
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    Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. 1. Make sure the scanner position light is off. Note: If the scanner position light is on, pull the position selector to the right and tilt
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    2. Open the input tray. 76
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    3. Raise the input tray extension. 77
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    4. Slide the input tray edge guides all the way out. 5. Load the originals in the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the 78
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    printed sides are facing up and the leading edges are aligned in the input tray (refer to the triangle on the scanner as a guide). 6. Slide the edge guides against the edges of the widest original. Original Document Specifications 79
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    Parent topic: Loading Originals Related references Scanner Positions Related topics Scanning Original Document Specifications You can load original documents that meet these specifications in your product. Paper type Plain paper Fine paper Recycled paper Paper size Legal (8.5 × 14 inches [216 ×
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    position: Thickness of stack: under 0.09 inches (2.4 mm) Straight path position: 1 receipt 1 For thin originals, extending the input and output tray paper supports is recommended Warning: Do not load the following types of originals directly in the scanner, or they may be damaged or may damage the
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    may damage the rollers inside the scanner. Make sure you clean the pickup roller and the separation rollers regularly. Scanning carbonless paper may reduce the service life of the rollers compared with scanning plain paper. 82
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    detected as double feeds, select Off as the Detect Double Feed setting in Epson Scan 2. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. • Labels or stickers must be firmly adhered to the scanned original
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    Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray. 84
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    3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out. 85
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    edge first) into the input tray horizontally, and slide them in until they meet resistance. Note: Do not load plastic cards vertically. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. 86
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    or laminated card from the input tray and reload it. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. Plastic and Laminated Card Specifications Parent topic: Loading Originals Related references Scanner
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    Loading Special Originals You can load thick, folded, or irregularly shaped originals in the input tray using an optional carrier sheet. You can also load envelopes. Make sure the originals meet the specifications for special originals before loading them. Note: Make sure there is enough space in
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    2. Open the input tray. 3. Raise the input tray extension. 89
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    4. Slide the input tray edge guides all the way out. 90
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    5. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 8. 91
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    . Make sure the illustration on the front edge of the carrier sheet is facing up. To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2. • For an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down. Make
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    original against the binding of the carrier sheet, as shown. Otherwise, the product may not detect the correct length of the original. Note: Flip the carrier sheet over before loading it in the input tray. 93
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    7. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original 94
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    Irregularly shaped original 8. Slide the edge guides against the edges of the carrier sheet. 95
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    Skew is automatically selected as the Correct Document Skew setting. Note: When using Epson ScanSmart, you can open the Epson Scan 2 screen by clicking the Settings button > Scanner Settings tab > Scan Settings. Special Original Specifications Parent topic: Loading Originals Related references
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    Paper type Irregularly shaped originals (load only in a carrier sheet) Paper size Up to this size: A4 (8.3 × 11.7 inches [210 × 297 mm]) Originals that cannot be loaded directly into the scanner (such as paper that is wrinkled, torn, stapled, etc.) Letter (8.5 × 11 inches [216 × 279 mm]) Legal
  • Epson ES-C320W | Users Guide - Page 98
    2 Originals that are wider than 8.5 inches (215.9 mm) need to be folded in half 3 The leading edge of the original must be placed at the binding part of the carrier sheet when scanning originals longer than 11.7 inches (297 mm) Parent topic: Loading Special Originals 98
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    Epson ScanSmart software. For instructions on scanning with Epson ScanSmart, see the help information in the software. Starting a Scan Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings . 1. Make sure the product is connected to your computer or network (ES-C320W/RR-400W). 99
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    one of the following: • Press the start button on the scanner. Epson ScanSmart automatically opens on your computer and the scan job begins. Note: You can change the scanning button default in the Settings menu. • Open Epson ScanSmart on your computer. Do one of the following: • Windows 11: Click
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    You see a screen like this: Note: The RR-400W comes with a fully licensed version of the Receipt Manager software and will not show the trial software offer. The trial software offer is not available for all models in all regions. 3. Select a scan option. 101
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    The scan job begins and your original feeds through the scanner. When scanning is complete, you see a screen like this: 4. You can review, edit, or reorder the scanned images as follows: • Select Scan to scan more originals. • Select Delete to delete selected scanned images. • Select Rotate Right to
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    an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Saving a Scan as a Microsoft Office Format File Parent topic: Scanning Saving a Scan You can save a scanned image to your computer in
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    as the File type setting, you can select the a Document in Epson ScanSmart Attaching a supports 32-bit MAPI-compatible mail apps. Web-based email services such as Gmail are not supported. If you see an error message, your email app may not be compatible and you will need to save the scans and manually
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    in a variety of formats. If you select Searchable PDF as the File type setting, you can select the OCR (Optical Character Recognition) language. • If you Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. Internet access is
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    allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as a variety of formats. If you select Searchable PDF as the File type setting, you can select the OCR (Optical Character Recognition) language. • If
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    2. In the Select Action window, click Print. You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer
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    any on-screen instructions. You see a screen like this: 3. Change the settings as follows: default is English). • Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings After starting Epson
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    Changing the File Name Settings Changing the Save Settings Save Settings Customizing Action Icons Parent topic: Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product
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    Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. 1. Click the Settings button. You see a screen like this: 2. On the Scanner Settings tab, click Scan Settings. 110
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    You see a screen like this: 3. Change the settings as necessary and click Save. Note: Select the Automatic Feeding Mode checkbox if you want scanning to start automatically when originals are loaded in the ADF. 111
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    : Some options may not be available depending on other settings you made. Software Settings Required for Special Originals Parent topic: Selecting Epson ScanSmart Settings Software Settings Required for Special Originals Select the following settings according to the type of original being scanned
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    in the Document Size list and create the size manually. Set Detect Double Feed to Off. Parent topic: Changing the Scan Settings Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File
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    will be used if OCR cannot detect the subject. • Select the OCR language (the default language is English). • Select the date format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the
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    You see a screen like this: 2. Click the Save Settings tab. 115
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    Click Options for a file format and change the settings as necessary. Note: If you want the folder to open after the file is saved, click the checkbox. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved as PDFs
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    all pages as one file Compression Level Selects the compression level for color or grayscale images Open File Password Set a password to open the file Protect Property Settings Sets a password to protect file properties and allows for restrictions on file editing and printing JPEG Options
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    Color/Grayscale and B&W images. File size increases with higher quality. Allows you to add ICC profiles to the image Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize how the scan action icons are displayed on the Select Action screen. Note: You can also
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    Epson ScanSmart Settings Scanning Using Invoice/Receipt Manager Invoice/Receipt Manager software for Epson ScanSmart is included with RR-400W models, and is available as an upgrade for ES-C220 and ES-C320W models. See these sections to activate Invoice/Receipt Manager software (ES-C220/ES-C320W
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    free trial of Receipt Manager. Note: Trial offer not available for all models in all regions. Note: The images show Windows screens for ES-C220/ES-C320W; Mac screens and those for the RR400W model may be slightly different. Depending on your product model and software version, not all options may
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    Purchase License Key. The Epson support page opens in your web browser. When you receive the license key, click Enter License Key and enter it on the screen that appears, then click Activate. You can also click the link below for instructions on activating Receipt Manager from the Settings menu. 121
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    3. Make sure the scanner and serial number listed match your product and click OK. 4. Receipt Manager opens and you can begin using its features. 122
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    Using Invoice/Receipt Manager Related tasks Activating Receipt Manager Hiding the Receipt Manager Trial Icons You can hide the Receipt Manager trial icons from the Epson ScanSmart screens. 1. Click the Settings button in Epson ScanSmart. You see a screen like this: 2. Click the Other
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    the Display Manage Invoices/Receipts Trial icon toggle button to hide or display the trial icon on the main Epson ScanSmart screen. Note: You can also hide or display the trial icon from the Select Action screen on key is not required for all models in all regions. 1. Click the Settings button. 124
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    You see a screen like this: 2. Click the License Management tab. 125
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    You see a screen like this: 3. To purchase a new license key, click Purchase License Key. The Epson support page opens in your web browser where you can purchase the license key. If you already have a license key, go to step 4. 4. Make sure the
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    You see a screen like this: 6. Enter the license key you purchased and click Activate. 7. Click Yes on the next screen (Windows only). 8. When you see a message indicating that activation was successful, click OK. The activated scanner and license key appear in the License Management List. 127
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    Manager You can scan receipts and manage the data in Receipt Manager. 1. Load your original receipts into the scanner. 2. Press the start button. Epson ScanSmart automatically opens on your computer and the scan job begins. The receipts feed through the scanner. When scanning is complete, you see
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    You see a screen like this: 5. Click Manage Invoices/Receipts. You see a screen like this: 129
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    also click Manage Invoices/Receipts from the main Epson ScanSmart screen to begin scanning receipts. Note: language if the data fields were not populated. Note: Some fields may need to be entered manually. 7. When you are finished reviewing the data for the first receipt, click Mark Reviewed. The
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    You see a screen like this: Note: Locked icons indicate that the 30-day trial has expired. 9. Select an option. The file is exported to the selected option. Exporting Invoices or Receipts to QuickBooks Online Exporting Invoices or Receipts to QuickBooks Desktop Saving or Exporting Receipts to
  • Epson ES-C320W | Users Guide - Page 132
    Note: Make sure you have a current QuickBooks account and your login information is available. 1. Make sure your invoices or receipts are scanned and reviewed. See the link at the end of this section. 2. In the Export and Save window, click QuickBooks Online. You see a screen like this: 3. Click
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    Note: Make sure the QuickBooks Desktop software is installed and opened on your computer. 1. Make sure your invoices or receipts are scanned and reviewed. See the link at the end of this section. 2. In the Export and Save window, click QuickBooks Desktop. You see a screen like this: 3. Click Browse
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    Saving or Exporting Receipts to Quicken You can save receipt data as a QIF file or export it for use in Quicken. Note: Invoice data cannot be saved or exported to Quicken. Selecting an invoice to export will disable the Quicken icon. Make sure no invoices are selected when exporting receipts to
  • Epson ES-C320W | Users Guide - Page 135
    Note: Invoice data cannot be saved or exported in TurboTax. Selecting an invoice to export will disable the TurboTax icon. Make sure no invoices are selected when exporting receipts to TurboTax. 1. Make sure your receipts are scanned and reviewed. See the link at the end of this section. Note: The
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    as one file. If you want to create separate PDF files, change the PDF setting in Epson ScanSmart. Parent topic: Scanning Receipts and Using Receipt Manager Selecting Invoice/Receipt Manager Settings After starting Invoice/Receipt Manager, you can export or import the database and change various
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    or import the invoice/receipt database. This is useful if you change computers. Note: Make sure each computer has the same version of Epson ScanSmart installed. 1. Click the Settings button in Invoice/Receipt Manager. You see a screen like this: 2. Select the Invoice/Receipt Database Backup tab. 137
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    database. Choose the file that was created when you exported the database. The current database is overwritten. 4. Click Close. Parent topic: Selecting Invoice/Receipt Manager Settings Changing Column Settings You can choose which columns are displayed in the receipt list. 1. Click the
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    . Click the arrow icons to move the items up or down in the display order you want. 3. Click Close. Parent topic: Selecting Invoice/Receipt Manager Settings Changing Currency and Language Settings You can change the currency and OCR language for data in Invoice/Receipt Manager. 1. Click the
  • Epson ES-C320W | Users Guide - Page 140
    You see a screen like this: 2. Click the Currency and Language tab. 140
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    You see a screen like this: 3. Select a currency type and OCR language. 4. Click Close. Parent topic: Selecting Invoice/Receipt Manager Settings Importing Categories from QuickBooks or Quicken You can import categories from QuickBooks Online, QuickBooks Desktop, or Quicken to use in Invoice/Receipt
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    You see a screen like this: 2. Click the Manage Item List tab. 142
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    the on-screen instructions. 5. Click the checkboxes for the categories that you want to be displayed in the Invoice/Receipt Manager Edit window and click Close. Note: Imported items depend on the selected accounting service. Parent topic: Selecting Invoice/Receipt Manager Settings Scan Resolution
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    from the default resolution set by the software. Follow these guidelines to determine the resolution setting you need: Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection (ES-C320W/RR-400W). Note: Epson Smart Panel does not support
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    (ES-C320W/RR-400W). Note: For details and support on Mopria Scan, click here. Some Amazon Fire tablets also use Mopria Scan. 1. Connect your Epson Mac, click Printers & Scanners. 4. Select your scanner from the list, then click Open Scanner. 5. Select scan settings as needed, then start scanning.
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    Note: For details, see the macOS User Guide. Parent topic: Scanning Related topics Loading Originals 146
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    images. Clean the inside of the product every 5,000 scans. You can check the latest number of scans and set cleaning time notifications and alerts in the Epson Scan 2 Utility. By default, a notification is sent after every 5,000 scans. Caution: Do not use a hard brush, alcohol, or paint thinner to
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    Caution: Be careful not to get your hands or hair caught in the gears or rollers when cleaning the inside the scanner. Otherwise, injury could occur. Note: Clean inside your product while it is turned on. 1. Open the vertical path cover. Note: When opening the vertical path cover, hold the area
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    2. Wipe the rollers and plastic rollers with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Do not spray liquid directly into the scanner. Be careful not to touch the antistatic brush when wiping the rollers. If the brush becomes bent it cannot eliminate static
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    4. Wipe the 8 rollers shown with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Do not spray liquid directly into the scanner. 150
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    5. Close the scanner cover with both hands. Then, close the vertical path cover and then the input tray, in that order. 151
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    path cover, wipe it off with a soft, lint-free cloth. 7. Open the input tray, and pull the lever to open the scanner cover. 8. Use a genuine Epson cleaning kit or a soft, lint-free cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner
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    grease or some other hard-to-remove material, use a genuine Epson cleaning kit with a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not use brushes
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    Caution: Do not use liquid or glass cleaner on the cotton swab. Note: The ultrasonic sensors do not normally require maintenance. However, if multiple feed errors occur frequently, it is possible that dust that has accumulated around the ultrasonic sensors is being mistakenly detected as a multiple
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    cover and remove the separation roller. 11. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller
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    the cover, then remove the pickup roller. 14. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller
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    15. Replace the pickup roller. 16. Close the scanner cover with both hands. Then, close the input tray. 17. Reset the number of scans after cleaning. Resetting the Number of Scans After Cleaning Parent topic: Cleaning and Transporting Your Product Related references Optional Accessories and
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    to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Maintenance tab
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    You see a screen like this: 4. Select the Regular Cleaning Alert checkbox and click the Reset button. Note: You cannot reset if Regular Cleaning Alert is not selected. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning Inside Your Product 159
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    Replacing the Rollers Replace the roller assembly kit (A: separation roller, B: pickup roller) when the number of scans exceeds the life cycle of the rollers. Check the roller counter to see when you need to replace the rollers. Note: Replace the rollers while the scanner is turned on. 1. Open the
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    2. Press down on the separation roller cover latch and pull up the cover to remove it. 161
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    3. Lift up the separation roller and slide it to the left to remove it. Note: Do not use force to pull out the separation roller; doing so may damage the inside of the product. 162
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    4. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place. 163
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    5. Attach the separation roller cover as shown. Insert the axis on the upper side of the cover into the grooves, and then close the cover firmly. 164
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    Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 6. Open the cover of the pickup roller. 165
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    7. Slide the pickup roller to the right and lift up to remove it. 166
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    8. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Lower the pickup roller, and then slide it to the back. Make sure the notches are aligned. 167
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    9. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again. 168
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    10. Close the scanner cover with both hands, then close the input tray. 11. Reset the roller counter. Note: Make sure to dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not disassemble them. Resetting the Roller Counter Parent
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    it. • Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications
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    You see a screen like this: 4. Click Reset under Roller Assembly Kit. The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Rollers Transporting Your Product If you need to ship your product, transport it a long distance, or store it for
  • Epson ES-C320W | Users Guide - Page 172
    2. Disconnect any connected cables. 3. Close the input tray extension and the input tray. Note: Make sure the output tray paper support is securely closed. 4. Pull the position selector on the back of the product to the right, and tilt the scanner forward into the vertical path
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    If you need to move the scanner, carry it as shown here. Note: Make sure to disconnect all cables, stow the input and output tray paper supports, and place the scanner in the vertical path position. Parent topic: Cleaning and Transporting Your Product 173
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    ES-C320W/RR-400W) Follow the instructions in these sections to configure your product's administrator settings using the Web Config software. Note: Before you can configure system administration settings information area in the Epson Smart Panel app. 1. default values: • User name: none (blank) 174
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    -C320W/RR-400W) Changing the Administrator Password in Web Config You can set an administrator password using your product's control panel, Web Config, or EpsonNet Config. You use the same administrator password in all cases. Note: If you forget your administrator password, contact Epson for support
  • Epson ES-C320W | Users Guide - Page 176
    password, you will not be able to reset it and you will need to contact Epson. 5. Click OK. Note: To restore the administrator password to the default value, select Restore Default Settings on the Change Administrator Password screen. Parent topic: Restricting Features Available for Users Related
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    Features Available for Users Related tasks Accessing the Web Config Utility Disabling Network Scanning You can make the following settings in Web Config to disable network scanning using Epson Scan 2 from your computer. 1. Access Web Config and select the Scan tab. 2. Select Network Scan. 3. Under
  • Epson ES-C320W | Users Guide - Page 178
    the instructions in these sections to configure your product's control panel settings using the Web Config software. Checking Status Information Configuring Email Notification Managing the Network Connection Updating Firmware Using Web Config Parent topic: Administering Your Product (ES-C320W/RR
  • Epson ES-C320W | Users Guide - Page 179
    checkboxes to indicate the events for which you want each address to receive email notifications. 6. Click OK. Parent topic: Configuring Product Settings Related tasks Accessing the Web Config Utility Managing the Network Connection You can check or update the network information for your product
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    using Epson Device Admin. See the Epson Device Settings Follow the instructions in these sections to import and export your product's settings using the Web Config software. Exporting Settings Using Web Config Importing Settings Using Web Config Parent topic: Administering Your Product (ES-C320W
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    Web Config and select the Device Management tab. 2. Under Export and Import Setting Value, select Export. 3. Select the settings you want to export. Note: If you select a parent category, the child categories are also selected. By default, items that are unique on the network, such as IP address
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    Protocols and Services in Web Config Protocol Settings Using a Digital Certificate Configuring SSL/TLS Communication Configuring IPsec/IP Filtering Connecting the Product to an IEEE 802.1X Network Using Epson Device Admin Configuration Software Parent topic: Administering Your Product (ES-C320W/RR
  • Epson ES-C320W | Users Guide - Page 183
    Protocols Name Bonjour SLP WSD LLTD LLMNR SNMPv1/v2c SNMPv3 Bonjour Settings Setting Use Bonjour Bonjour Name Bonjour Service Name Location Wide-Area Bonjour Description Bonjour is used to search for devices and AirPrint SLP is used for push-scanning and network searching in
  • Epson ES-C320W | Users Guide - Page 184
    Scanning Timeout (sec) Device Name Location LLTD Settings Setting Enable LLTD Device Name LLMNR Settings Setting Enable LLMNR SNMPv1/v2c Settings Setting Enable SNMPv1/v2c Options/Description Enable the SLP cannot use DNS Options/Description Enable SNMPv1/v2c for products that support SNMPv3 184
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    characters Allow information to be written from Epson tools such as Epson Device Admin SNMPv3 Settings Setting Enable SNMPv3 User Name Authentication Settings Encryption Settings Context Name Options/Description Enable SNMPv3 for products that support SNMPv3 Enter 1 to 32 characters Select an
  • Epson ES-C320W | Users Guide - Page 186
    IPsec/IP Filtering and select Client Certificate • IEEE802.1X and select Client Certificate 3. In the CSR section, select Generate. 4. Select the CSR setting options you want to use. 5. Click OK. You see a completion message. 6. Select the Network Security tab and select your network security option
  • Epson ES-C320W | Users Guide - Page 187
    by that authority. 9. Save the issued CA-signed certificate to a computer connected to the product. Before proceeding, make sure the time and date settings are correct on your product. 10. In the CA Certificate section, click Import. 11. Select the format of the certificate as the Server Certificate
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    vary by certificate format and how you obtained the certificate. Certificate format PEM/DER format obtained from Web Config Setting descriptions Private Key: Do not configure because the product contains a private key Password: Do not configure CA Certificate 1/CA Certificate 2: Optional
  • Epson ES-C320W | Users Guide - Page 189
    certificate. If the file format is Certificate with Private Key (PKCS#12), enter the password for encrypting the private key that is set when you obtain the certificate. If your certificate's format is Certificate (PEM/DER), import a certificate from a certificate authority that issues a CA-signed
  • Epson ES-C320W | Users Guide - Page 190
    Setting CA Certificate 2 Description If your certificate's format is Certificate (PEM/DER), Certificate Related tasks Accessing the Web Config Utility Updating a Self-signed Certificate If your product supports the HTTPS server feature, you can update a self-signed certificate using Web Config. 1.
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    with Web Config when the certificate expires or if you have no more need for an encrypted connection. 1. Access Web Config and select Network Security Settings. 2. Select CA Certificate. 3. Locate the certificate you want to remove and click the Delete button next to it. 4. Click OK to confirm the
  • Epson ES-C320W | Users Guide - Page 192
    Follow the instructions in these sections to configure SSL/TLS communication using Web Config. Configuring SSL/TLS Settings Configuring a Server Certificate for the Product Parent topic: Using Your Product on a Secure Network Configuring SSL/TLS Settings If your product supports HTTPS, you
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    IPsec/IP Filtering Follow the instructions in these sections to configure IPsec/IP traffic filtering using Web Config. About IPsec/IP Filtering Configuring the Default IPsec/IP Filtering Policy Configuring the Group IPsec/IP Filtering Policies IPsec/IP Filtering Policy Settings IPsec/IP Filtering
  • Epson ES-C320W | Users Guide - Page 194
    as necessary. Parent topic: Configuring IPsec/IP Filtering Related tasks Accessing the Web Config Utility IPsec/IP Filtering Policy Settings Default Policy Settings Setting Access Control Options/Description Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets
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    IKE Version Authentication Method Pre-Shared Key Confirm Pre-Shared Key ID Type ID Encapsulation Remote Security Protocol Algorithm Settings Options/Description Select the version of the Internet Key Exchange (IKE) protocol that matches your network environment Select an authentication method
  • Epson ES-C320W | Users Guide - Page 196
    Group Policy Settings Setting Access Control Local Address(Scanner) Remote Address(Host) Method of Choosing Port Service Name Transport Protocol Local Port Options/Description Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through
  • Epson ES-C320W | Users Guide - Page 197
    Protocol option, enter the port numbers that control sending packets (up to 10 ports), separated by commas, for example 25,80,143,5220; leave this setting blank to control all ports; see the next table for more information Select IKEv1 or IKEv2 depending on the device that the product is connected
  • Epson ES-C320W | Users Guide - Page 198
    Settings IPsec Select the encryption algorithm settings for the security protocol you selected Combinations ) on Group Policy Setting of Remote Address (Host) IPv41 IPv61, 2 Blank Setting of Local Address ( local addresses. Group Policy Guidelines Service name Any ENPC Protocol type Local/Remote port
  • Epson ES-C320W | Users Guide - Page 199
    from Epson ScanSmart Acquiring job information on push scanning from Epson Packets Only Use this example only for configuring a default policy. • IPsec/IP Filtering: Enable • Access Settings Use this example to allow communication of printing data and printer settings from specified services. 199
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    of Choosing Port: Service Name • Service Name: Select ENPC, SNMP, HTTP (Local), HTTPS (Local), and Network Scan Receiving Access from a Specified IP Address only In these examples, the client will be able to access and configure the product in any policy configuration. Default policy: • IPsec/IP
  • Epson ES-C320W | Users Guide - Page 201
    Connecting the Product to an IEEE 802.1X Network Follow the instructions in these sections to connect the product to an IEEE 802.1X network using Web Config. Configuring an IEEE 802.1X Network IEEE 802.1X Network Settings Configuring a Certificate for an IEEE 802.1X Network Parent topic: Using
  • Epson ES-C320W | Users Guide - Page 202
    EAP-TTLS, PEAP-TLS or PEAP/MSCHAPv2 as the Authentication Method setting, you can configure an anonymous name between 1 and 128 ASCII characters Network Configuring a Certificate for an IEEE 802.1X Network If your product supports IEEE 802.1X, you can configure a certificate for the network using
  • Epson ES-C320W | Users Guide - Page 203
    devices, and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and follow the
  • Epson ES-C320W | Users Guide - Page 204
    may differ from the images in this guide, but the instructions are the same unless otherwise noted. Scanner Light Status Solving Scanning Problems Scanner Light Status The lights on the scanner position has not been set. Set the scanner in the vertical path position or straight path position. 204
  • Epson ES-C320W | Users Guide - Page 205
    be malfunctioning. Contact Epson for support. • scanner position • error The ready light is off and the following lights are on: • Wi-Fi (ES-C320W/RR400W) • AP (ES-C320W/RR-400W) Light status The Wi-Fi light is flashing and the error light is on Condition/solution An access point setting error
  • Epson ES-C320W | Users Guide - Page 206
    connect and Wi-Fi buttons are locked (Panel Lock) and network settings cannot be configured. Set Panel Lock to Off in Web Config. See the link at Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson
  • Epson ES-C320W | Users Guide - Page 207
    settings in the Epson Scan 2 Utility. Parent topic: Solving Scanning Problems Related tasks Changing the Power Off and Sleep Timer Settings • For Wi-Fi scanning (ES-C320W/RR-400W), confirm that your scanner is paired with your computer. Click Change on the main Epson ScanSmart screen and select the
  • Epson ES-C320W | Users Guide - Page 208
    -compliant program, make sure that the correct product is selected as the Scanner or Source setting. • Check that the Wi-Fi connection is working correctly. Try turning the wireless router off and on (ES- C320W/RR-400W). • Make sure another computer is not connected to the product using a USB cable
  • Epson ES-C320W | Users Guide - Page 209
    as sleep or standby. If so, wake your system and restart Epson Scan 2. • If you connected the scanner using a USB setting. • Make sure the ready light stops flashing, indicating that the scanner is ready to scan. Parent topic: Solving Scanning Problems Paper Feeding Problems If you have problems
  • Epson ES-C320W | Users Guide - Page 210
    • Make sure the scanner is in the correct position for the type of original being scanned. See the link at the end of this section to see which position is appropriate for your original. • When scanning multiple standard-size originals, scan in the vertical path position. If the scanner is in the
  • Epson ES-C320W | Users Guide - Page 211
    pickup roller. If the number of scans exceeds the pickup roller's service life (50,000 sheets), replace the roller assembly kit with a Epson Scan 2 window, start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off. Parent topic: Solving Scanning Problems
  • Epson ES-C320W | Users Guide - Page 212
    Note: Epson Smart Panel does not support scanning originals more than 15.5 inches (393.7 mm) in length (ES-C320W/RR-400W). Vertical Path Position 1. Turn off your product. 2. Remove all originals from the input tray. 3. Open the vertical path cover. 212
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    4. Pull down the cover open lever and open the scanner cover. 5. Gently pull out any jammed originals from inside the product. 213
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    6. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow. Note: Make sure there is no paper inside the scanner. 214
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    7. Close the scanner cover with both hands. Then, close the vertical path cover. 215
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    sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 8. Carefully follow all loading instructions when you reload originals. Straight Path Position 1. Turn off your product. 2. Remove all originals from the input tray. 3. Pull the lever to open
  • Epson ES-C320W | Users Guide - Page 217
    4. Gently pull out any jammed originals from inside the product. 5. If you cannot pull originals straight up, carefully pull out any jammed originals from the output slot in the direction of the arrow. 217
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    sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 7. Carefully follow all loading instructions when you reload originals. If originals jam in the product frequently, try the following: • For originals with folds or that are curled, flatten
  • Epson ES-C320W | Users Guide - Page 219
    slide the edge guides to align them with the widest originals. If the problem is not solved, the number of scans exceeds the pickup roller's service life (50,000 sheets), replace the roller scanned by the pickup roller in the Epson Scan 2 Utility. Start the Epson Scan 2 Utility, click the Counter
  • Epson ES-C320W | Users Guide - Page 220
    Protection feature off in the Epson Scan 2 Utility (Scanner Setting > Paper Protection > Off). Note: Set the Paper Protection feature to Make sure you align the edge guides with the original to avoid scanning at an angle. Parent topic: Solving Scanning Problems Scanning is Slow If scanning becomes
  • Epson ES-C320W | Users Guide - Page 221
    reduced depending on the image adjustment features in Epson Scan 2. • If scanning becomes slower after or set the TWAIN.log file as read only. See your virus protection or security software instructions for details Problems Check these solutions if you have problems scanning over a network (ES-C320W
  • Epson ES-C320W | Users Guide - Page 222
    with the start button. • If you installed the Epson ScanSmart software, pressing the start button on your scanner automatically starts Epson ScanSmart via a USB or wireless (ES-C320W/RR-400W) connection. For instructions on scanning with Epson ScanSmart, see the help information in the software
  • Epson ES-C320W | Users Guide - Page 223
    your product has trouble finding or connecting to a wireless router or access point (ES-C320W/RR400W), try ), follow the instructions that came with your product to enter your wireless network name manually. • If router, and then try to make network settings again. • If you are using multiple
  • Epson ES-C320W | Users Guide - Page 224
    : Solving Network Scanning Problems Related concepts Wi-Fi Direct (Simple AP) Mode Setup Related tasks Using the Epson Smart Panel Mobile App Encryption Strength setting in Web Config, your browser must support AES (256-bit) or 3DES (168bit) encryption. Check your browser's encryption support or
  • Epson ES-C320W | Users Guide - Page 225
    Problems Forgot the Administrator Password If you forget the password or inadvertently set it, contact Epson for assistance. Note: In most cases, the default settings to their factory defaults. 2. Windows only: Uninstall your product software. 3. Restart your router following the instructions in
  • Epson ES-C320W | Users Guide - Page 226
    4. Download your product software from the Epson website using the instructions on the Start Here sheet. • Problems Back of Original Image Appears in Scanned Image If an image from the back of a thin original appears in your scanned image, select Settings > Scanner Settings > Scan Settings in Epson
  • Epson ES-C320W | Users Guide - Page 227
    beyond its base in all directions. • Select Settings > Scanner Settings > Scan Settings in Epson ScanSmart, adjust the following settings, and try scanning again: • On the Main Settings tab, try increasing the Resolution setting. • On the Main Settings tab, make sure you select the correct Image
  • Epson ES-C320W | Users Guide - Page 228
    Settings > Scanner Settings > Scan Settings in Epson ScanSmart and try adjusting these settings and scanning again: • On the Main Settings tab, try decreasing the Resolution setting. • On the Advanced Settings tab, select the Descreening setting. Parent topic: Solving Scanned Image Quality Problems
  • Epson ES-C320W | Users Guide - Page 229
    , select Customize to create it manually (Windows only). • In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the cropping area shown in the Crop Margins for Size "Auto" setting. Parent topic: Solving Scanned Image Quality Problems Streaks Appear in All Scanned
  • Epson ES-C320W | Users Guide - Page 230
    version installed on your computer is up to date. Run Epson Software Updater or visit the Epson support website for your product. Parent topic: Solving Invoice/Receipt Manager Problems License Key is Disabled If you have problems entering a license key, try these solutions: Note: The license key
  • Epson ES-C320W | Users Guide - Page 231
    topic: Solving Invoice/Receipt Manager Problems Checking Your Applications To use the functions described in this User's Guide, you need to install the following applications. • Epson ScanSmart • Scanner driver (Epson Scan 2) • EPSON Software Updater • Note: When you set up the scanner using the
  • Epson ES-C320W | Users Guide - Page 232
    the on-screen instructions to update the firmware. Updating the Firmware Using Web Config To update the firmware using Web Config, select the Device Management tab > Firmware Update, check the displayed message, and then click Start (ES-C320W/RR-400W). Parent topic: Solving Scanning Problems 232
  • Epson ES-C320W | Users Guide - Page 233
    : If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and reinstall it. Parent topic: Solving Scanning Problems Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your
  • Epson ES-C320W | Users Guide - Page 234
    . • Windows 10: Click and select (Settings) > Apps > Apps & features. Select software does not solve a problem, contact Epson. Parent topic: Uninstall Your epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product. 2. Follow the instructions
  • Epson ES-C320W | Users Guide - Page 235
    services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems with your product. You can download utilities and documentation, get FAQs and troubleshooting
  • Epson ES-C320W | Users Guide - Page 236
    Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at latin.epson.com/support and select your product for solutions to common problems with your product. You can download utilities and documentation, get FAQs and troubleshooting
  • Epson ES-C320W | Users Guide - Page 237
    for that software for technical support. Purchase Supplies and Accessories You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office. Parent topic: Solving Scanning Problems 237
  • Epson ES-C320W | Users Guide - Page 238
    information on how to return your Epson products for proper disposal. Windows System Requirements Mac System Requirements General Specifications Dimension Specifications Electrical Specifications Environmental Specifications Network Interface Specifications (ES-C320W/RR-400W) Safety and Approvals
  • Epson ES-C320W | Users Guide - Page 239
    . Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), select your product, and select Downloads. Parent topic: Technical Specifications General
  • Epson ES-C320W | Users Guide - Page 240
    Scanning resolution Output resolution 600 dpi (main scan) 600 dpi (sub scan) 50 to 1200 dpi in 1 dpi increments (when scanning with a computer) Color Depth Interface Light source Note: Available resolutions may vary depending on the scanning method. Color: 30 bits per pixel internal (10 bits per
  • Epson ES-C320W | Users Guide - Page 241
    : Operating: 10 W (approximate) Ready mode: 3.3 W (approximate) Sleep mode: 1 W (approximate) Power off mode: 0.1 W (approximate) Wi-Fi Connection (ES-C320W/RR-400W): Operating: 11 W (approximate) Ready mode: 3.7 W (approximate) Sleep mode: 1.4 W (approximate) Power off mode: 0.1 W (approximate) AC
  • Epson ES-C320W | Users Guide - Page 242
    the product in direct sunlight, near a strong light source, or in extremely dusty conditions. Parent topic: Technical Specifications Network Interface Specifications (ES-C320W/RR-400W) Wi-Fi Standards Frequency ranges Wi-Fi channels IEEE802.11a/b/g/n/ac; IEEE802.11n available only on the 20 MHz
  • Epson ES-C320W | Users Guide - Page 243
    SSL/TLS Connection device must comply with IEEE802.1X IPsec/IP Filtering HTTPS (Server/Client) SMTPS (STARTTLS, SSL/TLS) SNMPv3 Network Features and IPv4/IPv6 Support Epson ScanSmart AirPrint IPv4 IPv4, IPv6 Parent topic: Technical Specifications 243
  • Epson ES-C320W | Users Guide - Page 244
    Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the To prevent radio interference to the licensed service, this device is intended to be equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the
  • Epson ES-C320W | Users Guide - Page 245
    Safety Instructions (ES-C320W/RR-400W) Notes on the Administrator Password Restrictions on Copying Default Delay Times for Power Management for Epson Products Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Follow these safety instructions when setting
  • Epson ES-C320W | Users Guide - Page 246
    them. • Never disassemble, modify, or attempt to repair the product or a product option by yourself except as specifically explained in this guide. Caution: Radio waves from this product may adversely affect the operation of medical equipment, airplanes, or automatically controlled devices, such as
  • Epson ES-C320W | Users Guide - Page 247
    in the product's guides. • If damage occurs to the plug, replace the cord set or consult a qualified and the USB cable, and refer servicing to qualified service personnel under the following conditions: Liquid instructions.) Parent topic: Notices Wireless Connection Safety Instructions (ES-C320W/
  • Epson ES-C320W | Users Guide - Page 248
    an administrator password to prevent unauthorized access or changes to general product settings and network settings stored in the product when connecting to a network (ES-C320W/RR400W). The default value of the administrator password is printed on the product's label. The label is located on the
  • Epson ES-C320W | Users Guide - Page 249
    topic: Notices Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting
  • Epson ES-C320W | Users Guide - Page 250
    if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the that court. 1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN
  • Epson ES-C320W | Users Guide - Page 251
    www.jamsadr.com or by calling 1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a single neutral the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant to
  • Epson ES-C320W | Users Guide - Page 252
    , download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, 1. In the event that you opt-out consistent with the procedure set forth above, all other terms shall continue to apply, including the
  • Epson ES-C320W | Users Guide - Page 253
    or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than
  • Epson ES-C320W | Users Guide - Page 254
    THIS SOFTWARE. Parent topic: Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material
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ES-C220/ES-C320W/RR-400W
User's Guide