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C.3.2, The Customer Display does not operate correctly. What should I do?, C.3.3, What should

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TM-H6000III Technical Reference Guide ❏ Confirm that the interface is correctly recognized by the host PC. • Confirm that [EPSON USB Controller for TM Printer Series] appears in the device manager of the host PC. If "?, x, or !", [Unknown Device], or [USB Printing Support] appears, re-install the device driver as follows. 1. Turn on the printer. 2. Double-click SETUP.EXE in the TMUSB package. 3. Delete the incorrect item ([Unknown Device] or [USB Printing Support]). 4. Turn off the printer and turn it on again. C.3.2 The Customer Display does not operate correctly. What should I do? ❏ Confirm that the baud rate is set to 19200 bps by the DIP switch of the Customer Display. See the User's Manual of your Customer Display or you can check the setting with the self test of the TM printer. ❏ Confirm that the Customer Display connector is connected to the Customer Display connector on the USB interface board. When the USB interface is mounted on the TM printer, the display module connector (Customer Display connector) on the TM printer cannot be used. Be sure to use the Customer Display connector on the interface when a Customer Display is connected. ❏ Confirm that the TM printer and the Customer Display are turned on. Be sure to check that the power of all necessary devices is turned on. ❏ Confirm that the power of the Customer Display has been turned on before turning on the power of the TM printer. When the TM printer is turned on, it recognizes whether the Customer Display is connected or not. For correct recognition, be sure to turn on the Customer Display and then turn on the TM printer. C.3.3 What should be considered for a Customer Display connection? ❏ Fix the baud rate of a Customer Display to 19200 bps. ❏ Turn on the power of a Customer Display before turning on the power of the TM printer. Otherwise, the Customer Display is not recognized correctly. ❏ Use the Customer Display connector on the USB interface board. When the USB interface is mounted on the TM printer, the display module connector (Customer Display connector) on the TM printer cannot be used. Be sure to use the Customer Display connector on the interface. ❏ Be sure to attach a ferrite core. To mount the ferrite core, put the display module cable into the ferrite core. Rev. E FAQ C-7

Section	Page
Cover	1
Revision Information	4
About This Manual	5
Aim of the Manual	5
Contents of the Manual	5
Key to Symbols	5
Restriction of Use	6
Related Software and Documents	6
Safety Precautions	7
EMC and Safety Standards Applied	7
CE Marking	7
FCC Compliance Statement For American Users	7
For Canadian Users	8
GEREÄUSCHPEGEL	8
Safety Precautions	9
Contents	11
Chapter 1 General Information	17
1.1 Features	17
1.1.1 Receipt Section	17
1.1.2 Slip/ Validation/ Endorsement Section (Validation/ Endorsement option)	18
1.1.3 MICR section (Option)	18
1.1.4 Image scanner section (Option)	18
1.1.5 Card image scanner section (Option)	18
1.1.6 Others	18
1.1.7 About control method	18
1.2 Product Structure	19
1.2.1 Standard Parts Included with the Printer	19
1.2.2 Options	19
1.3 Consumables	19
1.3.1 Roll paper	19
1.3.2 Ribbons	19
1.4 Printing and Paper Specifications	20
1.4.1 Receipt Section	20
1.4.2 Slip/ Validation Section	24
1.4.3 Endorsement Section (Option)	30
1.4.4 MICR Reader (Option)	33
1.4.5 Slip Image Scanner Specification (Option)	35
1.4.6 Card Image Scanner Specification (Option)	37
1.5 Sensors	39
1.5.1 Paper Sensors	39
1.5.2 Printer Cover Sensors	40
1.6 Other Specifications	41
1.6.1 Internal Buffer	41
1.6.2 Electrical Characteristics	41
1.6.3 Reliability	44
1.6.4 Environmental Conditions	46
1.6.5 Installation	47
1.6.6 Interfaces	47
1.7 Notes for Barcode printing on slip printer	47
1.8 External Dimensions and Weight	48
1.9 Maintenance Area	51
Chapter 2 System Planning	53
2.1 Control Method	53
2.1.1 Windows Driver (EPSON Advanced Printer Driver)	53
2.1.2 UPOS	56
2.1.3 ESC/POS Command	56
2.1.4 Downloading Drivers, Utilities, and Manuals	56
2.2 Connection Form and Cables	57
2.2.1 USB	57
2.3 Serial Connection	58
2.3.1 Stand alone	59
2.3.2 Y-connection	59
2.3.3 Pass-Through Connections	60
2.4 Parallel Connection	60
2.5 Ethernet	61
Chapter 3 Setup	63
3.1 Part Name and Basic Operation	63
3.1.1 Part Names	63
3.1.2 Connectors	64
3.1.3 The Control Panel	65
3.1.4 Validation paper handling (Option)	67
3.1.5 Card insertion method (Option)	68
3.2 Setup Flow	69
3.3 Printer setup	70
3.3.1 Connecting the Power Supply Unit (PS-180)	70
3.3.2 Installing or Replacing the Ribbon Cassette	71
3.3.3 Installing or Replacing the Endorsement Ribbon Cassette	74
3.3.4 Installing or Replacing the Paper Roll	75
3.3.5 Connecting the Printer to the Host PC / POS Terminal	77
3.4 Customizing	80
3.4.1 How to Confirm Current Settings	80
3.4.2 Adjusting the Roll Paper Near End Detector	80
3.4.3 Adjusting the DIP Switches	81
3.4.4 Memory Switches	85
3.4.5 How to Use Two-Color Printing	86
3.5 Self Tests	86
3.5.1 Running the Self Test on Roll Paper	86
3.5.2 Running the Self Test with Slip Paper	87
3.5.3 Running the Self Test with the Validation paper (Option)	87
3.5.4 Running the Self Test with the Endorsement Function (Option)	87
Chapter 4 Maintenance & Troubleshooting	89
4.1 Maintenance	89
4.1.1 Cleaning the Thermal Print Head	89
4.1.2 Cleaning the MICR Mechanism	89
4.2 Troubleshooting	92
4.2.1 Removing a Paper Jam	92
4.2.2 Autocutter Jam	93
4.2.3 Card Jam	93
4.2.4 LED Blinking Pattern	94
4.2.5 Blinking pattern of Card panel LED	95
4.2.6 Printer prints “?“ or Incorrect Data With Serial Interface	96
4.2.7 Hexadecimal Dump	96
Chapter 5 Application Development Information for UPOS	99
5.1 Single-pass processing	99
5.1.1 Recommended Flow	100
5.1.2 Sample Program	101
Chapter 6 Application Development Information for APD	103
Chapter 7 Application Development for Image Scanner	105
7.1 The flow of single pass processing	105
7.2 Sharpness Function	107
7.2.1 What is sharpness?	107
7.3 Comparison Tables	108
7.3.1 Interface and performance comparison table	108
7.3.2 Function vs. control method comparison table	109
Appendix A Character Code Tables	111
A.1 Page 0 (PC437: USA, Standard Europe)	111
A.2 Page 1 (Katakana)	112
A.3 Page 2 (PC850: Multilingual)	113
A.4 Page 3 (PC860: Portuguese)	114
A.5 Page 4 (PC863: Canadian-French)	115
A.6 Page 5 (PC865: Nordic)	116
A.7 Page 16 (WPC1252)	117
A.8 Page 17 (PC866: Cyrillic2)	118
A.9 Page 18 (PC852: Latin2)	119
A.10 Page 19 (PC858: Euro)	120
A.11 Page 254 (Space Page)	121
A.12 Page 255 (Space Page)	122
A.13 International Character Sets	123
Appendix B Power Supply Specifications	125
B.1 PS-180 (Energy Saving Power Supply Unit)	125
B.1.1 Electrical Characteristics	125
B.1.2 Case Specifications	126
B.1.3 AC Cable Selection	126
Appendix C FAQ	127
C.1 Serial Interface	127
C.1.1 The printer does not operate correctly or the printer does not print. What should I do?	127
C.1.2 Printing takes a long time. What should I do?	127
C.1.3 The Customer Display does not operate correctly. What should I do?	127
C.1.4 What is the cable wiring for connecting a printer and a host PC with a serial interface?	128
C.1.5 How many printers can be connected?	129
C.1.6 Is there limitation for the length of a cable?	129
C.2 Parallel Interface	130
C.2.1 The printer does not operate correctly or the printer does not print. What should I do?	130
C.2.2 What is the cable wiring for connecting the printer and the host PC with a parallel interface?	130
C.2.3 How many printers can be connected?	131
C.2.4 Is there limitation for the length of a cable?	132
C.2.5 Can a Customer Display be connected?	132
C.2.6 When I turned on the printer with a parallel interface and then turned on the PC, the message “New hardware has been found.” appeared and the device “EPSON TM-Px.xx” was detected. What is “EPSON TM-Px.xx”?	132
C.2.7 Printer cannot be reset. What should I do?	132
C.3 USB Interface	132
C.3.1 The TM printer does not operate. What should I do?	132
C.3.2 The Customer Display does not operate correctly. What should I do?	133
C.3.3 What should be considered for a Customer Display connection?	133
C.3.4 Can a Customer Display be connected?	134

Match case Limit results 1 per page

Rev. E

FAQ

C-7

TM-H6000III Technical Reference Guide

❏

Confirm that the interface is correctly recognized by the host PC.

•

Confirm that [EPSON USB Controller for TM Printer Series] appears in the device

manager of the host PC. If “?, x, or !”, [Unknown Device], or [USB Printing Support]

appears, re-install the device driver as follows.

Turn on the printer.

Double-click SETUP.EXE in the TMUSB package.

Delete the incorrect item ([Unknown Device] or [USB Printing Support]).

Turn off the printer and turn it on again.

C.3.2

The Customer Display does not operate correctly. What should I do?

❏

Confirm that the baud rate is set to 19200 bps by the DIP switch of the Customer Display. See

the User’s Manual of your Customer Display or you can check the setting with the self test of

the TM printer.

❏

Confirm that the Customer Display connector is connected to the Customer Display

connector on the USB interface board.

When the USB interface is mounted on the TM printer, the display module connector

(Customer Display connector) on the TM printer cannot be used. Be sure to use the

Customer Display connector on the interface when a Customer Display is connected.

❏

Confirm that the TM printer and the Customer Display are turned on.

Be sure to check that the power of all necessary devices is turned on.

❏

Confirm that the power of the Customer Display has been turned on before turning on the

power of the TM printer.

When the TM printer is turned on, it recognizes whether the Customer Display is connected

or not. For correct recognition, be sure to turn on the Customer Display and then turn on the

TM printer.

C.3.3

What should be considered for a Customer Display connection?

❏

Fix the baud rate of a Customer Display to 19200 bps.

❏

Turn on the power of a Customer Display before turning on the power of the TM printer.

Otherwise, the Customer Display is not recognized correctly.

❏

Use the Customer Display connector on the USB interface board. When the USB interface is

mounted on the TM printer, the display module connector (Customer Display connector) on

the TM printer cannot be used. Be sure to use the Customer Display connector on the

interface.

❏

Be sure to attach a ferrite core. To mount the ferrite core, put the display module cable into

the ferrite core.