Epson LabelWorks Iron-on Kit User Manual - Page 35
Epson America, Inc. Limited, Warranty
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Epson America, Inc. Limited Warranty What Is Covered: Epson America, Inc. ("Epson") warrants to the original retail purchaser that the Epson label-printing device and its consumables and accessories covered by this limited warranty statement (each, a "product"), if purchased and operated only in the United States, Canada, or Puerto Rico, will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase, in the case of the label-printing device, and for a period of thirty (30) days from the date of original purchase, in the case of its consumables or accessories. Consumables include label and tape rolls and cassettes. Accessories include an AC adaptor. For consumables, the warranty covers only mechanical defects in workmanship and materials. For warranty service, you must provide proof of the date of original purchase. What Epson Will Do To Correct Problems: Should your Epson product prove defective during the warranty period, please call the Epson Connection at (562) 276-7245 (U.S. and Puerto Rico) or (905) 709-2567 (Canada) for warranty repair instructions and return authorization. An Epson service technician will provide telephone diagnostic service to determine whether the product requires service. If service is needed, Epson will, at its option, exchange or repair the product without charge for parts or labor. If Epson authorizes an exchange for the defective unit, Epson will ship a replacement product to you, freight prepaid, so long as you use an address in the United States, Canada, or Puerto Rico. Shipments to other locations will be made freight collect. You are responsible for securely packaging the defective unit and returning it to Epson within five (5) working days of receipt of the replacement. Epson requires a debit or a credit card number to secure the cost of the replacement product in the event that you fail to return the defective one. If Epson authorizes repair instead of exchange, Epson will direct you to send your product to Epson or its authorized service center, where the product will be repaired and sent back to you. You are responsible for packing the product and for all costs to and from the Epson authorized service center. When warranty service involves the exchange of the product or a part, the item replaced becomes Epson property. The replacement product or part may be new or refurbished to the Epson standard of quality, and, at Epson's option, may be another model of like kind and quality. Exchange products and parts assume the remaining warranty period of your original product covered by this limited warranty. Notices | 33