Epson Stylus Scan 2500 Product Support Bulletin(s) - Page 6

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EPSON PRODUCT SUPPORT BULLETIN Date: PSB #: Reference: Product(s): Subject: 12/24/2001 PSB.2002.01.005 TE00-613 Rev.A StylusScan 2500 Epson Scanner Monitor & Epson Printers Originator: JD Authorization: Total Pages: 1 This bulletin was created to inform you of an issue that occurs when the StylusScan 2500 and another Epson inkjet printer are installed on the same computer and both using a parallel port connection. Issue: If you are running Windows 95 or 98 and you have an Epson inkjet printer installed via parallel and then install a StylusScan 2500 as a parallel device, you will not be able to print again from the other Epson printer. When you install the drivers for the Stylus Scan 2500 the program loads a utility called Epson Scanner Monitor. The utility starts up by default when Windows is launched. This program monitors the parallel port in the same way Epson Status Monitor 3 does for the other Epson printer. Once the Scanner Monitor takes control of the port, the other printer stops working. Resolution: An updated Twain driver that corrects this problem is now available on Epson's web site. Go to www.epson.com and navigate to the StylusScan 2500 support page to find the updated driver. To install the driver follow these steps: 1) Follow the on-screen instructions to extract the driver files. Then double-click on Setup.exe to start the installation. 2) In the Select Interface box, choose LPT1 (printer port). Click Next. 3) Once the installer has finished copying the files to your hard drive, the Screen Calibration utility box appears. Click Next and follow the on-screen instructions. When finished click OK. 4) The StylusScan 2500 Setup box appears when the installation has been completed. Click OK. 5) Restart your computer to finish the update process. 1

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1
EPSON
P
RODUCT
S
UPPORT
B
ULLETIN
Date:
12/24/2001
Originator:
JD
PSB #:
PSB.2002.01.005
Authorization:
Reference:
TE00-613 Rev.A
Total Pages:
1
Product(s):
StylusScan 2500
Subject:
Epson Scanner Monitor & Epson Printers
This bulletin was created to inform you of an issue that occurs when the StylusScan 2500 and
another Epson inkjet printer are installed on the same computer and both using a parallel port
connection.
Issue:
If you are running Windows 95 or 98 and you have an Epson inkjet printer installed via parallel
and then install a StylusScan 2500 as a parallel device, you will not be able to print again from
the other Epson printer. When you install the drivers for the Stylus Scan 2500 the program loads
a utility called Epson Scanner Monitor. The utility starts up by default when Windows is launched.
This program monitors the parallel port in the same way Epson Status Monitor 3 does for the
other Epson printer. Once the Scanner Monitor takes control of the port, the other printer stops
working.
Resolution
:
An updated Twain driver that corrects this problem is now available on Epson’s web site. Go to
www.epson.com
and navigate to the StylusScan 2500 support page to find the updated driver. To
install the driver follow these steps:
1)
Follow the on-screen instructions to extract the driver files. Then double-click on
Setup.exe to start the installation.
2)
In the Select Interface box, choose LPT1 (printer port). Click Next.
3)
Once the installer has finished copying the files to your hard drive, the Screen Calibration
utility box appears. Click Next and follow the on-screen instructions. When finished click
OK.
4)
The StylusScan 2500 Setup box appears when the installation has been completed. Click
OK.
5)
Restart your computer to finish the update process.