Epson SureColor F9370 Users Guide

Epson SureColor F9370 Manual

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  • Epson SureColor F9370 | Users Guide - Page 1
    Epson® SureColor® F9370 User's Guide
  • Epson SureColor F9370 | Users Guide - Page 2
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    Contents Epson SureColor F9370 User's Guide ...7 Introduction to Your Printer...8 Notations Used in the Documentation 8 Printer 44 Aligning the Print Head...45 Media Feed Adjustment ...46 Adjusting the Media Feed Automatically 47 Adjusting the Media Feed Manually 47 Adjusting the Media
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    for Clogged Print Head Nozzles 113 Cleaning the Print Head...114 Cleaning Around the Print Heads ...115 Cleaning the Anti-drying Caps...117 Cleaning the Platen and Media Edge Guides 122 Cleaning the Heat Shield...124 Replacing the Waste Ink Bottle ...126 Replacing the Head Cleaning Set ...130
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    ...161 Parallel Adjustment Tools...162 Adjusting the Auto Take-up Reel (Parallel Adjustment 162 Solving Print Quality Problems ...181 Nozzle Check Pattern Prints Incorrectly 182 Print Head Nozzles Remain Clogged 182 Overall Print Quality Is Poor ...183 Printed Media Is Stained or Marred 184
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    ...191 Media Specifications ...191 Safety and Approvals Specifications 192 Notices ...193 Important Safety Instructions...193 General Product Safety Instructions 193 Ink Pack Safety Instructions ...195 FCC Compliance Statement...195 Trademarks ...196 Copyright Notice...196 A Note Concerning
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    Epson SureColor F9370 User's Guide Welcome to the Epson SureColor F9370 User's Guide. For a printable PDF copy of this guide, click here. 7
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    Introduction to Your Printer Refer to these sections to learn more about your printer and this manual. Notations Used in the Documentation Printer Part Locations Consumables and Replacement Parts Printer Usage Guidelines Notations Used in the Documentation Follow the guidelines in these
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    Product Parts - Top and Right Side Front/Top 1 Maintenance cover (left) 2 After heater 3 Media guide bar 4 Roll core holder handle 5 Roll core holder (auto take-up reel) 6 Roll supports 7 Auto switch 8 Manual switch 9 Heat shield 10 Ink tank 9
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    11 Slider (chip holder) 12 Lock lever 13 Chip unit check light 14 Stirring stick 15 Maintenance cover (right) 16 Media loading lever 17 Alert light 18 Control panel 19 Front cover Right Side 10
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    1 Airflow vents 2 Waste ink tube 3 Waste ink bottle stopper 4 Waste ink bottle 5 Casters 6 Adjusters 7 AC inlet #1 and #2 8 LAN port 9 Data light (orange) 10 Status light Red: 100Base-TX Green: 1000Base-T 11 USB port Slider (Chip Holder) Parts 1 Slider 2 Ink inlet cover 3 Chip unit Parent topic:
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    Product Parts - Inside 1 Print head 2 Media edge guide 3 Cutter groove 4 Pressure rollers 5 Platen 6 Anti-drying caps 7 Wiper unit 8 Flushing pad Parent topic: Printer Part Locations 12
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    Product Parts - Back 1 Drive switch 2 Roll core holder (media feeding unit) 3 Level gauge 4 Roll support 5 Lift lever 6 Roll core holder handle Parent topic: Printer Part Locations 13
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    Control Panel Parts 1 power button 2 power light 3 media setup button 4 LCD screen 5 Menu button 6 back button 7 Left and right arrow buttons 14
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    8 Up and down/media feed buttons 9 OK button 10 heat/dry menu button 11 maintenance button 12 pause/cancel button 13 internal light button LCD Screen Display 1 Status messages 2 After heater temperature status : After heater is the selected temperature : After heater has not yet
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    almost full; prepare a new waste ink bottle : Waste ink bottle is full; replace the waste ink bottle 7 Head cleaning set status : The level on the icon goes down as replacement time approaches 8 Cleaning notification Displays the time or remaining media length before an automatic or periodic
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    Chip unit status The chip unit status (1) changes from normal (left) to warning or error status (right) if necessary. The ink color is shown below (2). • HDK: High Density Black • Y: Yellow • M: Magenta • C: Cyan Remaining ink level indicators Ink is low Ink is nearing the end of its life. Check
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    or problems with the product that may occur when using non-genuine ink packs. Ink pack High-density black Cyan Magenta Yellow Part number T741X00 T741200 T741300 T741400 Replacement part Maintenance kit Waste ink bottle Media edge guide Head cleaning set Cleaning stick Cleaning wipes Part
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    Option 1-year extended Epson Preferred Plus service plan Part number EPPF90SB1 Parent topic: Introduction from a ventilator or air conditioner. Failure to observe this precaution could result in the print head nozzles drying out and clogging. • Make sure the product work space is kept free of
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    To keep the print head in the optimum operating condition, ink is used in maintenance operations such as head cleaning in addition to printing impacts, or the tank may detach. If an ink tank comes off, contact Epson support. • Store ink packs at room temperature, out of direct sunlight. • To ensure
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    instructed in head and prevent the nozzles from clogging. If you do not turn on the printer for a long time, the printer may malfunction. • If you will not use the printer for more than two weeks, maintenance must be performed by a service engineer before and after this period. Contact Epson support
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    dust gets on the print head, and you may not be able to print properly. • Store the printer on a level surface; do not store it on angle, on its end, or upside down. Parent topic: Printer Usage Guidelines Related references Where to Get Help Related tasks Cleaning the Print Head Cutting Media 22
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    Checking Printing the Amount of Media Remaining Aligning the Print Head Media Feed Adjustment Adjusting Heating and Drying During Printing Cutting remove printed media. • Be careful when you touch the after heater and media edge guides; they may be hot and could burn you. • Take care not to trap your
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    Do not load media if the edges are uneven on the roll; this could cause feeding problems. Rewind the media on the roll or use a different roll. Parent topic: Media Handling to jam inside the printer or contact the print head. 1. Press the power button and wait until you see this message on the LCD
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    2. Open the front cover and raise the media loading lever. 3. Grasp the tabs on the media edge guides and slide them out of the way. 25
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    4. On the back of the product, loosen the right roll core holder locking screw and slide the roll core holder all the way out. Note: If the right holder handle shaft is not visible, rotate the handle forward until it stops or the media cannot load properly. 5. Move the left roll core holder to the
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    6. Hold down the left roll core holder and tighten the locking screw so the roll core holder does not move. 7. Place your media on the roll supports temporarily, making sure the printable side of the media on the roll faces the correct direction. 27
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    Printable side out Printable side in 8. On the left side of the product, raise the lift lever to lift the media into position. 28
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    9. Firmly insert the roll core onto the left roll core holder. Note: If your roll is too small to lift into place with the lift lever, lift it onto the roll core holder by hand. 10. On the right side of the product, raise the lift lever to lift the media into position. 29
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    11. Firmly push the right roll core holder into the roll core. 30
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    12. Push the right roll core holder twice to securely insert it into the roll core. Note: Make sure the roll core holder is fully inserted into the roll core or media may not feed correctly, may slip during printing, or may cause banding in your printouts. 31
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    13. Hold down the right roll core holder and tighten the locking screw so the roll core holder does not move. Note: Make sure the locking screw is fully secured or the roll core holder may move during printing, causing banding in your printouts. 32
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    14. Rotate the handle shown here until part A is hidden from view, then stop turning the handle. Caution: Once part A is hidden, do not turn the handle further or you may damage the roll core holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the locking
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    16. Insert approximately 11.8 inches (30 cm) of media into the opening in the product, then lower the media loading lever. 34
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    17. Confirm that the left edge of the media lays over some portion of the black rectangle on the loading guide label as shown. Note: If the media does not lay over the rectangle on the label, reverse these steps to remove the media and load
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    18. On the front of the product, grasp the media and raise the media loading lever. 19. Hold the center of the media with one hand and pull it straight forward and down until it is aligned with the bottom edge of the label on the after heater. Note: Do not pull media with both hands; the media may
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    20. Lower the media loading lever to secure the media in place. 21. On the rear of the product, tap lightly on both ends of the media to check that the tension is even on both sides. If necessary, raise the media loading lever and correct the media tension, then lower the media loading lever. 37
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    : If your media is more than 0.02 inch (0.4 mm) thick, leave the media edge guides on the sides of the product or they could damage the print head. Note: Make sure to correctly position the media edge guides as shown here or your printouts may contain banding, uneven tint, or stripes. Do not
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    23. Close the front cover. 24. Select your media settings on the control panel. Parent topic: Media Handling Related references Media Handling Precautions Related tasks Viewing and Changing Media Settings Viewing and Changing Media Settings After you load media in your product, you can create
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    2. Press the up or down arrow button to select the roll type you loaded and press the OK button. If you turned on the Media Remaining setting, you see a prompt to enter the length of the currently loaded media. 3. Press the up or down arrow button to select a roll length from 3 to 1968 feet (1 to
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    Related tasks Saving Sets of Media Settings Saving Sets of Media Settings You can store sets of media settings for each type of media you use. This lets you quickly select all the necessary settings whenever you print on that media type. Note: Make sure that you loaded the media type for which you
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    is turned on, your product automatically detects the left and right edges of the media within 0.2 inches (5 mm), as long as the media edge guides are attached correctly. 1 0.2 inches (5 mm) • When the Media Size Check setting is turned off, your product uses the longest scale on the after heater
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    Note: If you turn off the Media Size Check setting, printing may occur outside the edges of your media, causing ink to stain the product. Make sure your print data width does not exceed the loaded media width. When you load media to the left of the right side reference position, adjust the Print
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    RIP software, you may be able to use it to set these margins. Contact the RIP manufacturer for more information. 4 When using the media edge guides, leave margins of at least 0.4 inch (10 mm) to avoid printing over them. If the total of the print data width and left and right
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    arrow button to select Media Adjust and press the OK button. 6. Press the down arrow button to select Manual and press the OK button. 7. Press the down arrow button to select Head Alignment and press the OK button. Your product prints an alignment test pattern and automatically feeds the media to
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    8. Examine the alignment test pattern to select the pattern number with the fewest gaps as shown. 9. Press the left or right arrow button to select the number of the best pattern and press the OK button. Repeat this step for all the color patterns. After you select the final color pattern number,
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    Note: You can also adjust the feed during printing without printing a test pattern. Adjusting the Media Feed Automatically Adjusting the Media Feed Manually Adjusting the Media Feed During Printing Parent topic: Media Handling Adjusting the Media Feed Automatically You can perform an automatic feed
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    7. Press the up or down arrow button to select an adjustment pattern and press the OK button. • 500mm Pattern: We recommend starting with this pattern. Make sure the length of the loaded media is at least 38 inches (970 mm). • 250mm Pattern: Make sure the length of the loaded media is at least 28
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    On the product control panel, enter the values with the least amount of overlapping or gaps for each group and press the OK button. Parent topic: Media Feed Adjustment Related references Media Setup Menu Settings Adjusting the Media Feed During Printing You can adjust the feed and correct banding
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    Related references Media Setup Menu Settings Cutting Media When you finish printing, use a commercially available cutter to cut the media. Warning: Be careful not to cut yourself when using cutters or other sharp blades. Also be careful touching areas near the after heater since the after heater may
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    the media along the cutter groove. 5. If you are using the auto take-up reel, move the Auto switch to the off position. Use the Manual switch to take up the cut media, depending on the printable side of the media: • Move the switch to the position for printable-side-out
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    • Move the switch to the position for printable-side-in media. Parent topic: Media Handling Using the Auto Take-up Reel See these sections to use the auto take-up reel with your product. About the Auto Take-up Reel Attaching the Take-up Roll Core to the Auto Take-up Reel Take Up with the Printable
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    You can use the auto take-up reel for media with the printable side in (on the left) or printable side out (on the right). It is best to do the following when using the auto take-up reel: • Use media that is 36 inches (91.44 cm) or wider. • Load media with the printable side in. • Use a take-up roll
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    takeup. 2. Loosen the roll core holder locking screws and adjust the roll core holders so they are wider than your media. Then center the roll supports between the roll core holders. Note: If the left roll core holder handle shaft is not visible, rotate the handle as shown here until it
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    3. Align the right roll core holder with the right edge of the media. 55
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    4. Hold down the right roll core holder and tighten the locking screw so the roll core holder does not move. 5. Insert the roll core onto the right roll core holder. 56
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    6. Insert the left side of the roll core onto the left roll core holder. 7. Push the left roll core holder twice to securely insert it into the roll core. 8. Confirm that the roll core and the edges of the media are aligned. If they are misaligned, loosen the right roll core holder locking screw and
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    9. Hold down the left roll core holder and tighten the locking screw so the roll core holder does not move. 58
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    10. Rotate the handle shown here until part A is hidden from view, then stop turning the handle. Caution: Once part A is hidden, do not turn the handle further or you may damage the roll core holder. If part A remains visible after turning the handle fully, rewind the handle, loosen the locking
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    11. Cut off about 9.8 inches (25 cm) from the corners of the end of the media on each side as shown to prevent folding or catching before take up. Parent topic: Using the Auto Take-up Reel Take Up with the Printable Side In After attaching the roll core on the auto take-up reel, follow these steps
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    media over the media guide bar and behind the roll core, then attach the media to the roll core with tape as shown here. Note: Make sure the media lays
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    2. Press and hold the down arrow button on the control panel to feed enough media for it to wrap once around the roll core. 62
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    3. Confirm that the Auto switch on the auto take-up reel is set to the off position, then push and hold the Manual switch up to the position to wind the media around the roll core. 63
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    4. Move the Auto switch up to the position. 5. Make sure the media is taut and loads evenly on both sides. Note: If the media is looser on one side than the other, the media cannot be taken up correctly. Repeat these steps to reload the media on the auto take-up reel. 64
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    6. Confirm that the tension is even by lightly tapping the media on both sides as shown here. 65
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    7. Press and hold the down arrow button on the control panel until the edges of the media are taken up and the media wraps once or twice around the roll core. Parent topic: Using the Auto Take-up Reel Take Up with the Printable Side Out After attaching the roll core on the auto take-up reel, follow
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    1. Guide your loaded media over the media guide bar and the roll core, then attach the media to the roll core with tape as shown here. Note: Make sure the media lays flat across the roll core without any gaps. If necessary, add more tape or reattach the tape so the media is taken up correctly. 67
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    2. Press and hold the down arrow button on the control panel to feed enough media for it to wrap once around the roll core. 68
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    3. Confirm that the Auto switch is set to the off position, then push and hold the Manual switch down to the position to wind the media around the roll core. 69
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    4. Move the Auto switch down to the position. 5. Make sure the media is taut and loads evenly on both sides. Note: If the media is looser on one side than the other, the media cannot be taken up correctly. Repeat these steps to reload the media on the auto take-up reel. 70
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    6. Confirm that the tension is even by lightly tapping the media on both sides as shown here. 71
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    7. Press and hold the down arrow button on the control panel until the edges of the media are taken up and the media wraps once or twice around the roll core. Parent topic: Using the Auto Take-up Reel Removing Media from the Auto Take-up Reel After printing on media loaded on auto take-up reel,
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    1. Rotate the handle of the left roll core holder. 2. While supporting the left side of the media roll, loosen the left roll core holder locking screw and remove the roll core holder from the roll. 3. Lower the left side of the media roll onto the roll support. 73
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    4. While supporting the right side of the media roll, loosen the right roll core holder locking screw and remove the roll core holder from the roll. 5. Lower the right side of the media roll onto the roll support. Parent topic: Using the Auto Take-up Reel Related tasks Cutting Media 74
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    Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. various adjustments for up to 30 different media types. Caution: Follow the instructions in the topic links below the table to use these menu settings correctly. 75
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    30 Media Remaining Print Length Print Remaining Length Length Remaining Alert Manual Reset Auto Reset Current Settings 1 to 30 1 to 30 length value to 0 for every new job. If you select Off, you must manually reset the value. Selects the current media setting to customize (see the next table).
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    Options - Thinnest Thin Thick Thickest Adhesive Auto Feed Adjustment Manual Advanced Settings - Restore Settings - Advanced Settings options Description 100mm Pattern, 250mm Pattern, or 500mm Pattern). Select Head Alignment to adjust only the head alignment. See the next table. Select Yes to
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    Time Per Pass Blank Area Feed After Heater Feed Lv1 to Lv8 Auto Manual 0 to 10 Description Select if print quality is unsatisfactory. Select for be wound correctly. Select a value to increase the gap between the print head and thin or flexible media. If print quality is reduced or media does not
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    On Off Auto Manual Description Select to move the print heads within the range of the print data's width. Select to move the print heads within the range determine when to perform a head cleaning based on the selected media setting. Select to set the interval for head cleaning. You can choose from
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    the Media Feed Manually Adjusting Heating and Drying During Printing Aligning the Print Head Printer Setup Menu Settings The Printer Setup menu lets you control margin settings, automatic cleaning cycles, and other aspects of your product's operation. Caution: Follow the instructions in the topic
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    Options Normal No Margin Media Size Check Media End Check Media Skew Check Continue Stop Printing Off Print Pattern (1 to 10 pages) Auto Manual Description Sets a margin between pages. Automatically detects the edges of the media. Select On unless the printer displays Media Size Error when media
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    screen and the actual amount of remaining ink. Sets the time (1 to 240 hours) to perform head cleaning and the strength level of cleaning when the product has not been in use. Sets when to perform head maintenance after the selected length of media has been printed. Returns all items in the Printer
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    print job. Select Execute if nozzles are still clogged after head cleaning. Select Move Head to position the print heads for cleaning. View instructions on how to replace the waste ink bottle on the LCD screen. View information about the head cleaning set on the LCD screen. Select Yes if a message
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    Checking for Clogged Print Head Nozzles Cleaning the Print Head Replacing the Waste Ink Bottle Replacing the Head Cleaning Set Applying Carriage Rod Description Determines whether IP addresses are obtained automatically through DHCP or manually. Select Panel to enter an IP address, subnet mask, and
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    Setting Alert Sound Setting Alert Lamp Setting Reset All Settings Options On Off On Off Yes No Parent topic: Using the Control Panel Menus Description Enables the alert sound when an error occurs. Enables the alert light when an error occurs. Resets all settings (except in the Preferences menu)
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    the instructions in these sections to maintain your printer for optimum results. When to Maintain Your Product Preparing for Maintenance Stirring High Density Black Ink Replacing the Ink and Chip Unit Print Head Maintenance Cleaning Around the Print Heads Cleaning the Anti-drying Caps Cleaning the
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    Unit and Refilling Ink Replacing the Waste Ink Bottle Applying Carriage Rod Grease Checking for Clogged Print Head Nozzles Cleaning the Print Head Cleaning Around the Print Heads Cleaning the Anti-drying Caps Cleaning the Platen and Media Edge Guides Cleaning the Heat Shield Replacing the Media Edge
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    Replacing the Head Cleaning Set Preparing for Maintenance Before you perform any maintenance procedures, see these sections to prepare for maintenance. Maintenance Supplies Maintenance Precautions Using Ink Cleaner Moving the Print Head for Maintenance Parent topic: Maintenance Maintenance Supplies
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    Metal tray Use the tray that came with your product to hold cleaning tools and removed consumables. Soft cloth Obtain a commercially available static-free, lint-free soft cloth to clean inside the product. Grease Kit Use the grease kit that came with your product to apply grease to the carriage rods
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    the print quality or damage your product. • Use only the cleaning sticks included in the product maintenance kit to clean your product to avoid damaging the print head. • Do not reuse cleaning sticks. • Do not touch the ends of the cleaning sticks to prevent oil from your hands from damaging the
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    eyes with water to avoid bloodshot eyes or mild inflammation. If you experience eye problems, contact a doctor. • If a substance gets in your mouth, contact a the ink cleaner and cup that came in the maintenance kit to clean only when instructed to. Whenever you use the ink cleaner, follow the steps
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    the ink cleaner and let any excess cleaning solution drip into the cup. Parent topic: Preparing for Maintenance Related references Maintenance Supplies Moving the Print Head for Maintenance Certain maintenance tasks require that you move the print head as described here before performing the task
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    also see a notice on the LCD screen telling you to clean the print heads after maintenance. After completing your maintenance task, press the OK button to clean the print heads. The alarm sounds again at 10 minute intervals if the print heads are not in the home position. Parent topic: Preparing for
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    1. Open the ink inlet cover for the High Density Black ink shown here. 94
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    2. Grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap. 95
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    3. Move the stirring stick up and down 15 times. Insert the stick completely into the ink tank and raise the stick up to the top each time. Caution: Move the stick slowly and steadily, or ink may splatter. 96
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    4. Insert the stirring stick into the ink tank and replace the ink inlet cap Caution: Press the ink inlet cap down firmly. If the slider comes into contact with the ink inlet cap when pulling it out, the cap could get damaged. 5. Close the ink inlet cover. Parent topic: Maintenance Replacing the Ink
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    eyewear and gloves when refilling ink. • Be sure to read the Safety Data Sheet (SDS) before using ink packs. To download it, visit epson.com/support/sds (U.S.) or epson.ca/support/sds (Canada) and select your product. • Gently cut or tear off the ink pack spout seal. If you cut the ink pack spout
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    Epson's warranties, and under certain circumstances, may cause erratic printer behavior. • Information about non-genuine chip unit status may not be displayed, and use of non-genuine ink is recorded for possible use in service support or mild inflammation. If problems persist, consult with a
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    , dust, and other foreign material causes the ink tank's filter to malfunction. The ink tank replacement interval depends on the usage environment and conditions. Contact Epson Support for information on replacing components. 100
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    2. Lift the lock lever for the slider of the chip unit you intend to replace. 3. Insert a finger into the groove on the top of the slider and pull the slider straight out. 101
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    Caution: Do not tilt the slider. If you drop the chip unit, it may break. 4. Remove the chip unit from the slider. 5. Confirm that the label color on the slider matches the label on the new ink pack. Then attach the chip unit supplied with the new ink pack to the slider. 102
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    6. Hold the slider level and insert it. Lower the lock lever. Caution: Do not push the slider in with too much force. Failure to observe this precaution could damage the printer. 7. Shake the new ink pack horizontally approximately 2 inches (5 cm) left and right for 5 seconds (approximately 15 times
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    8. Open the ink inlet cover. 104
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    9. Do the following: • For all ink colors except High Density Black ink, remove the ink inlet cap from the ink tank. 105
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    • For the High Density Black ink, grasp the loop at the top of the ink inlet cap and slowly remove the ink inlet cap. 106
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    Rest the stirring stick on the tab at the edge of the tank as shown. 107
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    10. Cut or tear off the ink pack spout seal. 108
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    11. Insert the spout of the ink pack into the groove and slowly tilt it to pour the ink. Note: Be sure to completely empty the ink pack into the tank. Do not use an ink pack to refill multiple ink tanks. This can prevent the proper display of messages from the remaining ink warning system. 109
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    12. Do the following: • For all ink colors except High Density Black ink, replace the ink inlet cap. 110
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    • For the High Density Black ink, lift up the stirring stick, guide it into the ink tank, and replace the ink inlet cap as shown. Caution: Press down the ink inlet cap firmly so it does not interfere with the slider and damage the ink inlet cap. 111
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    the ink inlet cover. Note: If ink adheres to the heat shield, clean the heat shield. Parent topic: Replacing the Ink and Chip Unit Related concepts Unit Precautions Consumables and Replacement Parts Where to Get Help Print Head Maintenance Print head maintenance ensures the best print quality. 112
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    print job or if you have not used the printer for an extended period of time. Inspect the printed check pattern and clean the print head if you notice faint or missing areas. • Head Cleaning: Clean the print head if you notice faint areas or gaps in the printed result. Checking for Clogged Print
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    two levels of head cleaning: • Cleaning (Light): Use this cleaning level first. • Cleaning (Heavy): Use this cleaning level if you cannot clear the clogged nozzles after cleaning with the light level. Note: If colors are faint or missing even after cleaning the print head, manually clean around the
  • Epson SureColor F9370 | Users Guide - Page 115
    you finish, select Execute With Selection and press the OK button. Print head cleaning starts. When it is complete, the menu closes. Note: If you paused printing to clean the print head, printing resumes when cleaning is finished. 6. Print a nozzle check pattern or check your printout to confirm
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    2. Open the left maintenance cover. 3. Dampen a new cleaning stick with ink cleaner. 4. Using the cleaning stick, wipe off any ink, lint, or dust from the parts shown. Wipe in the direction of the arrow around both print heads. Caution: Do not move the cleaning stick back and forth; wipe in only one
  • Epson SureColor F9370 | Users Guide - Page 117
    maintenance cover. Parent topic: Maintenance Related references Maintenance Supplies Maintenance Precautions Related tasks Moving the Print Head for Maintenance Cleaning the Anti-drying Caps Clean the anti-drying caps to remove any ink that may affect print quality. 1. Open the right maintenance
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    2. Dampen a new cleaning stick with ink cleaner. 3. Hold a cleaning stick flat and wipe the tops of the edges of the caps. 118
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    Note: Do not touch the inside of the caps shown here to avoid damaging the caps and preventing the print head from capping correctly. 119
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    4. Hold a cleaning stick perpendicularly and wipe off any ink around the outsides of the caps. 5. Wipe inside the guides as shown here. 120
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    6. If there is any lint or dust in the cap, use the tip of the cleaning stick or the tweezers to remove it. 121
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    Maintenance Precautions Related tasks Moving the Print Head for Maintenance Cleaning the Platen and Media Edge Guides Carefully follow the steps here to clean the platen and media edge guides to remove ink, paper particles, and lint. We recommend cleaning these parts daily. Caution: If ink remains
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    . 2. Wait for one minute before continuing. 3. Open the front cover. 4. Using a soft cloth lightly dampened with water, wipe side to side over the platen to clean it as shown here. Also remove any lint or dust from the cutter groove in the platen. Note: Do not use ink cleaner when
  • Epson SureColor F9370 | Users Guide - Page 124
    front cover, plug in the power cord, and turn the product back on. Parent topic: Maintenance Related tasks Replacing the Media Edge Guides Cleaning the Heat Shield Clean the heat shield to remove any ink that could affect print quality. You need a Philips-head screwdriver to remove the shield for
  • Epson SureColor F9370 | Users Guide - Page 125
    1. Use the screwdriver to remove the four screws securing the heat shield and remove the heat shield from the ink tank cover. 125
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    the print heads before replacing the waste ink bottle. Caution: Replacing the waste ink bottle during printing or cleaning could cause waste ink to leak. When replacing the waste ink bottle, always wear the gloves included in the maintenance kit. Leave the waste ink in the bottle for disposal
  • Epson SureColor F9370 | Users Guide - Page 127
    1. Raise the stopper on the waste ink bottle. 127
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    2. Lift up the waste ink bottle and remove it from the holder as shown. 128
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    3. Remove the inner seal and cap from the new waste ink bottle and put them on the used waste ink tank bottle. 4. Insert the waste ink tube into the new waste ink bottle and place the bottle in the holder. Caution: Be sure the waste ink tube is inserted in the waste ink bottle or waste ink could
  • Epson SureColor F9370 | Users Guide - Page 130
    button and select Waste Ink Counter to clear the waste ink counter. Parent topic: Maintenance Related references Maintenance Precautions Consumables and Replacement Parts Replacing the Head Cleaning Set If you notice any of the following, you need to replace the
  • Epson SureColor F9370 | Users Guide - Page 131
    • Segments are missing even after cleaning the print head. • You see a message on the LCD screen. 1. Before you replace the head cleaning set, move the print heads into maintenance position. 2. After the print heads move to the left side of the printer, open the right maintenance cover. 3. Grip the
  • Epson SureColor F9370 | Users Guide - Page 132
    4. Grip the sides of the wiper unit and pull it straight up to remove it. 5. Wrap the used wiper unit in the packaging supplied with the new wiper unit to prevent ink leaks. 6. Place the new wiper unit on the attachment point and press it down until it clicks into place. 7. Press the OK button. 132
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    8. Lift up the tab on the flushing pad and remove the pad. 133
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    topic: Maintenance Related references Maintenance Precautions Consumables and Replacement Parts Related tasks Moving the Print Head for Maintenance Replacing the Media Edge Guides If the media edge guides that came with your product become damaged or deformed, you need to replace them. Caution
  • Epson SureColor F9370 | Users Guide - Page 135
    2. Open the left maintenance cover and the front cover. 3. Grasp the tabs on the media edge guides and slide them to the left edge of the platen. 135
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    4. Remove the left media edge guide as shown, then remove the right media edge guide in the same manner. 136
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    5. Align the white line on a new media edge guide with the edge of the platen. 137
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    could drop into the product and cause it to malfunction. 7. Confirm that the three hooked sections of the media edge guide are securely attached as shown, with no gap between the guide and the platen. • The hook at the front of the tab (1) should hook onto the corners of the platen. • The
  • Epson SureColor F9370 | Users Guide - Page 139
    hook onto the front corner of the platen. Caution: If the media edge guides are not attached correctly, repeat these steps to reattach them or the print heads may be damaged. 8. Repeat the previous steps to align and attach the other media edge guide, confirming that it is attached correctly. 139
  • Epson SureColor F9370 | Users Guide - Page 140
    9. Grasp the tabs on the media edge guides and slide them to the left and right edges of the platen. Release the tabs when they are in position. 10. Close the left maintenance
  • Epson SureColor F9370 | Users Guide - Page 141
    arrow button to select Other Maintenance and press the OK button. 4. Press the OK button to select Grease Carriage Rod. You see the message Grease kit is needed. Continue?. 5. Press the OK button to select Yes. 6. Open the front cover. 141
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    Caution: Do not slide the tool back and forth; dust may enter the print head and damage can occur. 9. Remove the stained pad from the grease tool. 10 11. Use one of the cleaning sticks to stir the grease in the container approximately 10 times. Then wipe the tip of the cleaning stick on the edge of
  • Epson SureColor F9370 | Users Guide - Page 143
    12. Fully submerge the tip of the cleaning stick into the grease, rotate the stick two or three times, and remove it from the grease. Then apply the grease to pad A on the
  • Epson SureColor F9370 | Users Guide - Page 144
    15. Hold pad B against the front of carriage rod B and smoothly slide it from right to left across the carriage rod four times. Caution: Do not slide the tool back and forth; dust may enter the print head and damage can occur. 144
  • Epson SureColor F9370 | Users Guide - Page 145
    16. Fully submerge the tip of a cleaning stick into the grease, rotate the stick two or three times, and remove it from the grease. Then apply the grease to pad B. 17. Hold
  • Epson SureColor F9370 | Users Guide - Page 146
    Maintenance Supplies Maintenance Menu Settings 146
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    to prepare and move the product, and set it back up after moving it. If you need to transport the product a long distance, contact Epson support. Preparing to Move the Product Setting Up the Product After Moving Preparing to Move the Product Do the following before moving the product: 1. Remove any
  • Epson SureColor F9370 | Users Guide - Page 148
    6. Unlock the two casters. Caution: Roll the product on the casters for only a short distance over a level floor. Do not transport the product using the casters. Parent topic: Moving or Transporting the Product Related tasks Cutting Media Replacing the Waste Ink Bottle Setting Up the Product After
  • Epson SureColor F9370 | Users Guide - Page 149
    Related references Media Setup Menu Settings Related tasks Replacing the Waste Ink Bottle Loading Media Checking for Clogged Print Head Nozzles Cleaning the Print Head Adjusting the Auto Take-up Reel (Parallel Adjustment) 149
  • Epson SureColor F9370 | Users Guide - Page 150
    your product. Product Status Messages Solving Printer Problems Solving Printing Problems Solving Media Skew Problems Solving Print Quality Problems Uninstall Your Product Software Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages
  • Epson SureColor F9370 | Users Guide - Page 151
    is at room temperature for at least four hours. If you still have problems, contact Epson for support. Remove or replace chip unit. Chip unit error Chip unit not recognized. Did you check the button and select Job Cancel to cancel printing. Perform a head cleaning based on the printout results
  • Epson SureColor F9370 | Users Guide - Page 152
    contact Epson for support. Print head is nearing end of service life. Contact Epson for support. Loaded media or sensor has a problem. Refer to Make sure media has an even manual for error Make sure the product is not exposed to direct sunlight. details. If the error persists, perform a manual
  • Epson SureColor F9370 | Users Guide - Page 153
    If you do not clean the print head, nozzle clogs or print head damage may occur. Maintenance Request Replace Part Now/Replace Part Soon XXXXXXXXXX The indicated product part is nearing or at the end of its service life. Contact Epson for support and provide them with the service code shown on the
  • Epson SureColor F9370 | Users Guide - Page 154
    Clogged Print Head Nozzles Solving Printer Problems Check these sections if you have problems operating your product. Printer Does Not Turn On LCD Screen Shuts Off After Heater Shuts Off Forgot the Administrator Password Red Light Shines Inside the Printer Parent topic: Solving Problems Printer Does
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    you created during network setup, contact Epson for support. Parent topic: Solving Printer Problems Related references Where to Get Help Red Problems Solving Printing Problems Check these sections if you have problems printing with your product. Nothing Prints Cannot Print Over a Network Print Head
  • Epson SureColor F9370 | Users Guide - Page 156
    using DHCP, set the IP address manually. • Check your wired LAN Problems Related references Other Settings Menu Settings Print Head Moves But Nothing Prints If the print head is moving and nothing prints, print a nozzle check pattern. If the pattern does not print correctly, clean the print head
  • Epson SureColor F9370 | Users Guide - Page 157
    Checking for Clogged Print Head Nozzles Media Is Creased If media loaded in your printer is creased, look like this may appear in the media in the after heater: Set the Take-up Tension setting to Manual and decrease the tension values, or print on thicker media. • If you printed thin media or media
  • Epson SureColor F9370 | Users Guide - Page 158
    and increase the tension values. • Set the Take-up Tension setting to Manual and decrease the tension values. • Attach a spacer in the slot of the media loading lever. Parent topic: Solving Printing Problems Related references Media Setup Menu Settings Printing Continues After Media Roll Empties If
  • Epson SureColor F9370 | Users Guide - Page 159
    right sides. Caution: If the media edge guides are deformed or damaged, do not continue to use them or you could damage the pressure rollers or print heads. Replace the media edge guides before continuing with these steps to remove jammed media. 4. If the print head is over the media, move it away
  • Epson SureColor F9370 | Users Guide - Page 160
    and cut off the torn or creased media from the roll. 7. Manually rewind the media. 8. Remove any media that remains inside the product. 9. Turn the product back on, load media, run a nozzle check and, if necessary, clean the print heads. Caution: Do not leave the product turned off with the print
  • Epson SureColor F9370 | Users Guide - Page 161
    Menu Settings Related tasks Cutting Media Cleaning the Print Head Checking for Clogged Print Head Nozzles Media Does Not Feed moved the printer. In addition to parallel adjustment, do the following to avoid media skew problems: • Set the auto take-up reel to roll the media with the printable side in
  • Epson SureColor F9370 | Users Guide - Page 162
    Use these tools to perform the parallel adjustment procedure. 1 Counterweights (2) 2 Hexagon wrench 3 Adjustment tool 4 Adjustment guides (2) 5 Roll core Parent topic: Solving Media Skew Problems Adjusting the Auto Take-up Reel (Parallel Adjustment) Two people are required for parallel adjustment
  • Epson SureColor F9370 | Users Guide - Page 163
    2. Loosen both roll core holder locking screws and move the roll core holders inward. 3. Remove the screws and turn the covers shown here to open them. 163
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    4. Open the front cover and raise the media loading lever. 5. Remove the protective film from the back of one adjustment guide. 164
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    6. Align Hole 1 of the adjustment guide with the screw on the left edge at the top of the after heater and adhere the adjustment guide to the after heater. 165
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    7. Align Hole 2, Hole 3, and Hole 4 with the screws on the left edge of the after heater and adhere them. 8. Repeat steps 5 through 7 to attach the other adjustment guide to the right side of the after heater. 166
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    9. Move the left roll core holder outward. Note: If the left roll core handle shaft is pushed in, rotate the handle as shown until it stops. 167
  • Epson SureColor F9370 | Users Guide - Page 168
    10. Align the right roll core holder with the dotted line as shown and tighten the right roll core locking screw. 11. Pass the loop on the end of the adjustment tool through the auto take-up reel roll core. 168
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    12. Insert the roll core onto the right roll core holder. 13. Insert the left roll core holder and tighten the roll core holder locking screw. 169
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    14. Rotate the left roll core handle until part A is fully inserted as shown. 170
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    15. Move the adjustment tool to the left side of the after heater. Insert the leading edge of the adjustment tool through the paper path between the media guide bar and the after heater. 171
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    16. Align the adjustment tool and adjustment guide on the left side of the after heater and line them up at the front of the product. 17. Attach a counterweight to the end of
  • Epson SureColor F9370 | Users Guide - Page 173
    the platen. 19. Lift up the adjustment tool and slide it to the right side of the after heater. Align the adjustment tool and adjustment guide and line them up at the front of the product. Let the counterweight attached to 173
  • Epson SureColor F9370 | Users Guide - Page 174
    the adustment tool come to a complete standstill. Note the value of the scale where the adjustment tool overlaps the front edge of the white line on the platen. 20. Do one of the following: • If the difference between the values of both sides is more than 0.02 inch (0.5 mm), go to the next step. •
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    21. Using the hexagon wrench, loosen all of the metal fixing screws as shown. 22. Loosen the adjustment screws as shown. 175
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    23. Turn the adjustment screw clockwise for each side that has a value more than 0.02 inch (0.5 mm) until the value on the scale is less than 0.02 inch (0.5 mm). Make sure the values are equal on both sides. 176
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    24. Securely tighten all screws as shown. 25. At the back of the product, remove the counterweight. 177
  • Epson SureColor F9370 | Users Guide - Page 178
    26. At the front of the product, remove the adjustment tool. 27. Loosen the right roll core holder locking screw and slide the roll core holder to the right. 178
  • Epson SureColor F9370 | Users Guide - Page 179
    28. Remove the roll core. 29. Remove the adjustment tool from the roll core. 179
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    the product. 31. Use a damp lint-free cloth to wipe off any dust and lint from the back of the adjustment guides. Roll up the alignment tool and adjustment guides and store them so that they do not become creased. 32. Loosen the left roll core holder locking screw and move both
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    the screws. Parent topic: Solving Media Skew Problems Related references Parallel Adjustment Tools Solving Print Quality Problems Check these sections if you have problems with print quality. Nozzle Check Pattern Prints Incorrectly Print Head Nozzles Remain Clogged Overall Print Quality Is Poor
  • Epson SureColor F9370 | Users Guide - Page 182
    nozzles from clogging. Parent topic: Solving Print Quality Problems Related references Print Head Nozzles Remain Clogged Related tasks Cleaning the Print Head Checking for Clogged Print Head Nozzles Print Head Nozzles Remain Clogged If cleaning the print head multiple times does not unclog the print
  • Epson SureColor F9370 | Users Guide - Page 183
    . Then clean the print head, if necessary. • Align the print head. • Adjust the media feed. For the most accurate adjustment, print a test pattern using the Manual > 500mm Pattern setting. The same media in a different width may require different adjustment values. • Use genuine Epson ink packs
  • Epson SureColor F9370 | Users Guide - Page 184
    panel to feed the media past the affected area. Make sure your printing environment is not too hot or humid to avoid wavy media. • Clean the print head, wiper, and caps as necessary to remove ink that may have stained these parts and transferred to your printout. • Adjust the Platen Gap setting
  • Epson SureColor F9370 | Users Guide - Page 185
    after heater temperature. Parent topic: Solving Print Quality Problems Related references Media Setup Menu Settings Media Specifications Environmental Specifications the printable area. Parent topic: Solving Print Quality Problems Related references Printable Area and Media Size Checking Printer
  • Epson SureColor F9370 | Users Guide - Page 186
    . In the next window, select your product and click OK. Then follow any on-screen instructions. 4. Restart your computer, then re-install your software. Note: If re-installing your product software does not solve a problem, contact Epson support. Parent topic: Uninstall Your Product Software 186
  • Epson SureColor F9370 | Users Guide - Page 187
    serial number and proof of purchase. Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems. You can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Note: For help
  • Epson SureColor F9370 | Users Guide - Page 188
    products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Printing Specifications Electrical Specifications Environmental Specifications Dimension Specifications Interface Specifications Ink
  • Epson SureColor F9370 | Users Guide - Page 189
    Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Printing
  • Epson SureColor F9370 | Users Guide - Page 190
    Environmental Specifications Temperature Humidity (non-condensing) Operating: 59 to 95 °F (15 to 35 °C); 59 to 77 °F (15 to 25 °C) recommended Storage (before unpacking): -4 to 140 °F (-20 to 60 °C), no more than 120 hours at 140 °F (60 °C), within a month at 104 °F (40 °C) Storage (after
  • Epson SureColor F9370 | Users Guide - Page 191
    Parent topic: Technical Specifications Ink Pack Specifications Sublimation transfer ink color Ink life Print quality guarantee Temperature Capacity High Density Black, Cyan, Magenta, Yellow Do not use if the date on the package has expired 25 days (from the day the ink tank was refilled from the
  • Epson SureColor F9370 | Users Guide - Page 192
    Safety and Approvals Specifications United States Canada Safety: UL60950-1 EMC: FCC part 15 Subpart B class A Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class A Parent topic: Technical Specifications 192
  • Epson SureColor F9370 | Users Guide - Page 193
    Statement Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Ink Pack Safety Instructions Parent topic: Notices General Product Safety Instructions • Be sure to follow all warnings
  • Epson SureColor F9370 | Users Guide - Page 194
    connected by the cable. • Do not move the print head by hand; this may damage the product. • Do service the product yourself. • Unplug the product and refer servicing to qualified service those controls that are covered by the operating instructions. • When storing or transporting the product, do
  • Epson SureColor F9370 | Users Guide - Page 195
    to observe this precaution could result in bloodshot eyes or mild inflammation. If problems persist, consult with a physician. • If swallowed, do not induce vomiting if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation
  • Epson SureColor F9370 | Users Guide - Page 196
    the user may be required to take adequate measures. Parent topic: Notices Trademarks EPSON®and SureColor® are registered trademarks, and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. General Notice: Other product names used herein are for identification purposes only
  • Epson SureColor F9370 | Users Guide - Page 197
    or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than
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Epson
®
SureColor
®
F9370 User's Guide