Epson SureColor P5370 Standard Edition Users Guide

Epson SureColor P5370 Standard Edition Manual

Epson SureColor P5370 Standard Edition manual content summary:

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    Epson® SureColor® P5370 User's Guide
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    Contents SureColor P5370 User's Guide...11 Introduction to Your Printer...12 Printer Features ...12 Optional Equipment and Replacement Parts 13 Available Software ...13 Notations Used in the Documentation 14 Printer
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    Loading Roll Paper on the Spindle 50 Installing the Borderless Spacer ...52 Loading Roll Paper ...53 Cutting Roll Paper ...55 Cutting Roll Paper Manually...56 Printing Cutting Guidelines ...58 Removing Roll Paper...60 Cut Sheet Handling ...60 Loading Cut Sheets in the Paper Cassette 60 Loading Cut
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    Sharing Custom Media Settings with Other Computers 76 Available Epson Papers ...78 Borderless Paper Type Compatibility 86 Supported Paper Widths for Borderless Printing 87 Printing from a Computer ...89 Printing with Windows ...89 Selecting Basic Print Settings - Windows 89 Paper Configuration
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    Selecting Roll Paper Settings - Mac 126 Selecting Paper Configuration Settings - Mac 129 Managing Color - Mac ...129 Color Matching Options - Mac 130 Sizing Printed Images - Mac ...131 Selecting Printing Preferences - Mac 131 Printing Preferences - Mac...132 Printing Your Document or Photo - Mac
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    206 Red Light Shines Inside the Printer 206 Product Stops Printing Unexpectedly 206 Forgot the Administrator Password 207 Software Installation Problems ...207 Solving Network Problems ...208 Product Cannot Connect to a Wireless Router or Access Point 208 Network Software Cannot Find Product on
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    Prints ...213 Print Head Moves But Nothing Prints 214 Solving Paper Problems...214 Paper Feeding Problems...214 Image Is Not Positioned Correctly On the Media 215 Paper Jam Problems ...215 Solving Print Quality Problems ...216 Nozzle Check Pattern Prints Incorrectly 216 Overall Print Quality is
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    Notices ...239 Important Safety Instructions...239 General Product Safety Instructions 239 LCD Screen Safety Instructions 243 Wireless Connection Safety Instructions 244 FCC Compliance Statement...244 Binding Arbitration and Class Waiver 245 Trademarks ...248 Copyright Notice...248 A Note
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    SureColor P5370 User's Guide Welcome to the SureColor P5370 User's Guide. For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country. 11
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    sections to learn more about your printer and this manual. Printer Features Available Software Notations Used in the Documentation clogging High resolution • Prints at resolutions up to 5760 x 1440 dpi • Supports variable-sized droplet technology as small as 1.5 picoliter Easy-to-use setup and
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    addition to the accessories listed below, extended service plans are available. Note: Availability of accessories necessary software from the Epson website using the instructions on the Start Here sheet. For detailed software help or the online Administrator's Guide. Note: An Internet connection is
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    Software Description Epson Software Updater Periodically checks for software updates and then notifies you and installs the software if an update is available. You can select the interval for update checks and make settings for receiving update notifications. In addition to driver updates, also
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    Printer Part Locations Check the printer part illustrations to learn about the parts on your printer. Product Parts - Front Product Parts - Top/Inside Product Parts - Rear Parent topic: Introduction to Your Printer Product Parts - Front 1 Printer cover 2 Front cover 3 Ink cartridge cover (left) 4
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    7 Maintenance box 8 Ink cartridges 9 Control panel 10 Alert light Parent topic: Printer Part Locations Product Parts - Top/Inside 1 Edge guides 2 Paper cassette 3 Paper eject support 4 Output tray 16
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    5 Roll paper spindle holders 6 Paper cassette cover 7 Borderless printing spacer 8 Media edge guide 9 Spindle 10 Roll adapter 11 Roll paper cover 12 Roll paper feeder 13 Cut sheet feeder 14 Paper support 1 Wiper 2 Capping station 3 Print head 17
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    Parent topic: Printer Part Locations Product Parts - Rear 1 Rear cover 2 USB port 3 Ethernet/LAN port 4 AC inlet Parent topic: Printer Part Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Changing the LCD Screen
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    Control Panel 1 power button 2 home button 3 LCD touchscreen LCD Screen Note: You can select the screen switching icon to toggle between the home screen and the ink level display. 1 Access menu items 2 Displays the printer's status, error messages, and other information 19
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    3 Displays paper information When paper is not loaded, - - - is displayed. If there is no paper loaded in either paper source, select to display the Paper Setting screen. 4 Displays the amount of ink remaining The abbreviation below each bar indicates the ink color. PK: Photo Black MK: Matte Black
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    enter the admin password to access any of the locked settings. See the online Administrator's Guide for more details. 9 Information icon Displays consumable item information and a list of messages 10 Online manual icon Displays a QR code that links to product videos 11 Network status icons; select
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    4. Select a language. 5. Press the home button to exit. Parent topic: Using the Control Panel Selecting the Date and Time Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. Note: This setting can be locked
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    or change this setting, contact your administrator for assistance. For more information on administration settings, see the online Administrator's Guide. 1. Press the home button, if necessary. 2. Select the Menu icon. 3. Select General Settings > System Administration > Security Settings > Admin
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    Parent topic: Using the Control Panel Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources. Changing the Sleep Timer
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    Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. Note: The default setting is Off. 1. Press the home button, if necessary. 2. Select the Menu icon. 3. Select General Settings > Basic Settings > Power Off
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    Installation Space Make sure that you clear the following amount of working space so that you can eject paper and replace consumables as necessary for your model. (182 mm) (533 mm) W 45.79 in. (1163 mm) D 53.11 in. (1349 mm) D1 5.91 in. (150 mm) H 23.07 in. (586 mm) The following space is
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    • Keep the printer out of direct sunlight. • Do not install the printer next to heat sources or directly in the path of exhaust from a ventilator or air conditioner. Failure to observe this precaution could result in the print head nozzles drying out and clogging. • Make sure the product work space
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    Parent topic: Printer Usage Guidelines 28
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    interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to
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    Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Note: You cannot connect to a wired and wireless network at
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    software by downloading it from the Epson website. The installer program guides you through network setup. Note: This setting can be locked by 4. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the on-screen keyboard to enter your network name.
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    Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, press the left or right arrows. • To enter numbers or symbols, select 123#. • To change the case of letters, select . • To
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    Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. 1 Epson product 2 Computer with a
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    2. Select the network icon. Note: Icon may look different depending on connection status. 3. Select Wi-Fi Direct > Start Setup > iOS or Other OS Devices . Wi-Fi Direct is enabled, and the Wi-Fi network name (SSID) and password are displayed. Note: If Wi-Fi Direct is already enabled, the network
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    . Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 35
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    Network Settings > Network Status. 3. Select Print Status Sheet > Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions
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    Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear at the top of the report. 1 Error
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    product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password
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    raise the connection limit. See your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment;
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    assistance. Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the
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    Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or
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    Updating Network Connections See these sections to change or update how your product connects to a network. Note: See the online Administrator's Guide for detailed information. Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi Connection Changing a Wi-Fi Connection to a Wired
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    information on the Web Config utility, see the online Administrator's Guide. 1. Print a network status sheet. 2. Locate the IP Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections
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    and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating features if you change your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a
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    4. Select Start Setup to disable Wi-Fi. Parent topic: Changing or Updating Network Connections 45
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    . Media Handling Precautions Roll Paper Handling Cut Sheet Handling Creating Custom Media Settings Available Epson Papers Borderless Paper Type Compatibility Supported Paper Widths for Borderless Printing Media Handling Precautions Follow these guidelines as you load media in your product and remove
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    media if the edges are uneven on the roll; this could cause feeding problems. Rewind the media on the roll or use a different roll. • use a dryer to dry the prints. • Display and store printed media as instructed in the media documentation. • Avoid placing prints in direct sunlight. • Typically,
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    media adapter from the paper stop to match the core size of your roll canvas media. Note: Thin media (less than 250 gsm) is not supported for this core size. 1. Remove the black paper stop from the spindle. 48
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    2. Push out the two hooks on the black paper stop and remove the gray adapter from the paper stop. 3. To remove the gray adapter from the other paper stop, slide it off the spindle. Parent topic: Roll Paper Handling Installing the Roll Media Adapter - 3-inch Core For roll paper with a 3-inch core,
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    unit. 1. Remove any tape and protective paper from the end of the roll. Make sure the paper is cut straight across to avoid paper feeding problems. Note: Avoid touching the surface of your paper or resting it on a dusty area. With canvas media that you have previously loaded, it's a good idea
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    2. Remove the black paper stop from the spindle. 3. Insert the spindle into the roll paper core so that the end of the roll paper is facing towards you. 4. Press the roll paper against the fixed paper stop until that there is no gap between the paper stop and the roll paper. 51
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    need to install the borderless spacer: • A2 (16.5 in. [420 mm]) • US B (11 in. [279.4 mm]) • 8 in. (203.2 mm) Note: Only 2-inch core media is supported when using the borderless spacer. 1. Remove the black paper stop from the spindle. 52
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    inches (43 cm). 1. Make sure the printer is turned on. 2. On the control panel, select the icon. 3. Select How To... and follow the on-screen instructions to load roll paper. 4. Close the roll paper cover. 53
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    stopper or the roll paper may not eject correctly. Note: If you are printing on plain paper or thin media types, raise the paper eject support. This prevents paper from curling up in the output tray, which can cause paper jams and print head strikes. When you are done loading roll
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    that can automatically cut most paper types or you can cut your prints manually. When Auto Cut is turned on, paper is automatically cut after each paper types, you need to disable the Auto Cut setting and cut the print manually. You can print cutting guidelines to help you. Note: If the Quick Cut
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    . 1. Turn off the Auto Cut setting in the printer driver or the control panel, depending on the situation: • If you want to cut the paper manually, turn off the setting in the printer driver. Select Advanced > Roll Paper Option > Auto Cut. Note: The Auto Cut setting in the printer driver takes
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    4. Do one of the following: • If you want to move the paper into a different cutting position, press and hold the or icon until the cut location reaches the cutting position labeled on the printer, and then select Cut. • If you don't need to reposition the paper, select Cut to cut the paper with the
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    topic: Cutting Roll Paper Printing Cutting Guidelines When you disable the Auto Cut setting, you can print a cutting guideline between print jobs as a guide for manual cutting. 1. Do one of the following to disable the Auto Cut setting: • Select the cut icon > Cut Settings > Auto Cut > Off. • Select
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    Note: You cannot print a cutting guideline inside the bottom margin. 4. Select Print Cutting Guideline. The cutting guideline is printed and the paper is automatically ejected. 5. Use scissors to cut along the cutting guideline and then select Done. 59
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    Select How To... on the control panel and follow the on-screen instructions to remove the roll paper. Parent topic: Roll Paper Handling Cut Sheet the Paper Cassette Loading Cut Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Parent topic: Media Handling Loading Cut Sheets
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    on top of paper already in the cassette. • If the paper eject support is raised, lower it before printing. • The output tray can hold up Select Paper Cassette and then select How To Load. 4. Follow the on-screen instructions to load the paper and then select the paper settings. Note: • The paper
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    Available Epson Papers Paper Specifications Loading Cut Sheets in the Rear Manual Feeder Use the rear manual feeder to load one cut sheet at a time from 8 Cut Sheet and then select How To.... 4. Follow the on-screen instructions to load the paper and then select the paper settings. Note: Remove
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    to 1.5 mm) thick. Note: When printing on media loaded from the front manual feeder, part of it comes out from the back of the printer during printing Select Poster Board and then select How To.... 4. Follow the on-screen instructions to load the poster board and then select the paper settings. When
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    Note: Remove each poster board as it is printed and ejected without letting them stack up on the output tray. Parent topic: Cut Sheet Handling Related references Available Epson Papers Paper Specifications Creating Custom Media Settings You can use the printer control panel or Epson Media Installer
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    Paper Settings menu, as necessary. After you create a new custom paper setting, it will appear in the list of available paper types. You should perform a manual feed adjustment before printing on the custom media. Selecting Custom Paper Configurations Parent topic: Creating Custom Media Settings 65
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    Related references Printer Settings Menu Related topics Using Epson Media Installer Selecting Custom Paper Configurations Once you have created a custom paper configuration, you can select the configuration whenever you print on the associated media. Note: When printing from the printer driver on a
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    • On Mac, Epson Media Installer requires OS X 10.9.x or later to be installed. Epson Media Installer Screens Downloading Epson Media Settings Creating Custom Media Settings Using Epson Media Installer Edit Media Settings Options Sharing Custom Media Settings with Other Computers Parent topic:
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    1 Main functions (Copy Media): Makes a copy of the selected media settings and saves it in the printer or the printer driver (Edit): Opens the selected media settings for editing (the selected paper information must be marked as Editable) (Delete): Deletes the selected media settings from the
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    Media Download 1 Search conditions • Printer: Specify the connected printer to display available media settings for • Region: Specify the region • Media Vendor: Specify the media vendor or brand • Media Type: Specify the type of media • Search: Click here to search the available media settings based
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    2 Displays the media settings that are available for the printer based on the search conditions • Notifications: Click the icon in the column to view additional information for the selected media settings • Status: Shows the status of the available media settings • Registered: Media settings have
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    • Mac: Open the Applications > Epson Software > Epson Utilities folder and double-click Epson Media Installer. 2. Click Media Download. You see a screen like this: 3. Click the name of the media settings you want to download and click Download and Register. The new settings are available in your
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    Note: • You will need an ICC profile to assign to the custom paper setting. • To download and install media settings on the printer, you must be connected to the Internet and to the printer. • On Mac, Epson Media Installer requires OS X 10.9.x or later to be installed. 1. Open the Epson Media
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    Note: Custom paper settings created from the printer control panel are not displayed. 3. Select the paper type you want to use as a base for the new paper setting and click media). Note: You can only copy paper types with a Registered status. A confirmation message appears. 4. Select OK. A copy of
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    8. Click OK and confirm that you want to add the new paper setting to the driver and printer. Note: The new paper type will be assigned as the next open custom paper setting on the printer. The new Media Type setting is available in your printer driver and registered as a Custom Paper Setting on
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    Paper Source Settings to follow the cut settings in Printer Settings > Paper Source Settings > Roll Paper Setup > Cut Settings. Select Never Cut to cut paper manually. Turn this off if the front edge of thin paper or softer paper folds Select the paper core size for the loaded roll paper 75
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    Setting Paper Eject Roller Paper Feed Offset Paper Feed Offset(Bottom) ICC Profile Description Select to control the paper ejection roller. Select Auto to use the roller automatically depending on the type of Epson paper. Select a Use option to always use the roller to eject paper. Select Do Not
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    Select the Utility tab and click Epson Media Installer. • Mac: Open the Applications > Epson Software > Epson Utilities folder and double-click Epson Media Installer. 2. Create a custom media setting in Epson Media Installer. See the link below. 3. On the Media Management tab, select the custom
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    11. Click (import) and then navigate to the location of the custom media setting file. Note: If you don't see the file, make sure the EMY (.emy) file type is selected from the drop-down menu. 12. Select the file and then click Open. The custom media setting is loaded and listed on the Media
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    reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office. Note: For the most updated list of supported Epson papers, visit latin.epson.com or call your nearest Epson sales office. Paper Type Epson Legacy Platine Epson Legacy Fibre Epson Legacy Etching
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    Paper Type Size Epson Legacy Baryta II Letter (8.5 × 11 inches [216 × 279 mm]) 13 × 19 inches (330 × 483 mm) 17 × 22 inches (432 × 559 mm) 17 inches (432 mm) × 50 feet (15.2 m) Epson Legacy Textured Letter (8.5 × 11 inches [216 × 279 mm]) 13 × 19 inches (330 × 483 mm) 17 × 22 inches (432 ×
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    Paper Type Size Epson Exhibition Fiber Paper Letter (8.5 × 11 inches [216 × 279 mm]) 13 × 19 inches (330 × 483 mm) 17 × 22 inches (432 × 559 mm) 17 inches (432 mm) × 50 feet (15.2 m) Epson Hot Press Bright Letter (8.5 × 11 inches [216 × 279 mm]) 13 × 19 inches (330 × 483 mm) 17 × 22 inches
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    Paper Type Size Epson Premium Luster Photo Paper (260) 8.3 inches (211 mm) × 32 feet (9.8 m) 13 inches (330 mm) × 32 feet (9.8 m) 10 inches (254 mm) × 100 feet (30.5 m) 16 inches (406 mm) × 100 feet (30.5 m) Epson Metallic Photo Paper Glossy Letter (8.5 × 11 inches [216 × 279 mm]) 13 × 19
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    Paper Type Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Presentation Paper Matte Size Letter (8.5 × 11 inches [216 × 279 mm]) 8 × 10 inches (203 × 254 mm) 11 × 14 inches (279 × 356 mm) 11 × 17 inches (279 × 432 mm) A3 (11.7 × 16.5 inches [297 × 420 mm]) 13 × 19 inches
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    Paper Type Epson Premium Presentation Paper Matte Epson Proofing Paper White Semimatte Epson Standard Proofing Paper Epson Standard Proofing Paper Commercial Epson Standard Proofing Paper (240) Epson Standard Proofing Paper Production Epson Standard Proofing Paper SWOP3 Size Letter (8.5 × 11 inches
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    Paper Type Size Epson Ultra Premium Photo Paper Letter (8.5 × 11 inches Luster [216 × 279 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) 17 × 22 inches (432 × 559 mm) Epson Ultra Premium Presentation Letter (8.5 × 11 inches Paper Matte [216 × 279 mm]) A3 (11.7 ×
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    Paper Type Epson Exhibition Canvas Gloss Epson Premium Glossy Photo Paper (250) Epson Premium Semimatte Photo Paper (260) Epson Premium Glossy Photo Paper (170) Epson Premium Semigloss Photo Paper (170) Epson Enhanced Matte Paper Epson Singleweight Matte Paper Size Part number Sheet count 13
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    allows you to create and select custom page sizes. To print borderless on roll media, make sure the standard or custom size uses a supported width or an error will occur on the printer. Parent topic: Media Handling Related references Roll Paper Options - Windows Printable Area Specifications Related
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    mm) 12 inches (300 mm) Roll paper Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Supported Cut sheet Supported Supported Supported Supported - - Supported - Supported Supported Supported * Requires borderless printing spacer and roll paper with
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    a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and if you have the latest product software. Follow the on-screen instructions. You can also check for updates using Epson Software Updater in
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    2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may
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    4. Select the Media Type setting that matches the paper you loaded. Note: • Click Acquire Info to refresh the settings if you loaded or changed paper after opening the print window. • When printing from the printer driver on a stored Custom Paper Setting, make sure the Media Type in the printer
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    13. When Auto Cut is enabled, select the Save Roll Paper checkbox to have the printer cut the roll paper at the end of the image as it is positioned on the page. 14. If you want to print a photo without borders, select Borderless. Note: You must select a compatible borderless paper type and size to
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    Note: The Color Density setting is only available in the printer driver. It is not accessible from the printer's control panel or Epson Media Installer. Color Density Adjusts the ink saturation level. Parent topic: Selecting Basic Print Settings - Windows Advanced B&W Photo Options - Windows If you
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    Print Quality Options - Windows You can use the Speed/Quality slider to set the desired quality level and select any of the available Level options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen. High Speed
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    Note: In most cases, you get better results by applying color management in your application, rather than in the printer driver. Off (No Color Adjustment) Turns off color management in your printer software so you can manage color using only your application software. Note: An ICC profile is
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    roll paper loaded in the roll paper holder. Paper Cassette Selects the paper in the cassette as the paper source. Manual Feed Selects the paper in the front or rear manual feeder. Poster Board Selects poster board or other thick media loaded in the cut sheet feed slot. Parent topic: Selecting
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    Auto Cut options: • Off: Select this option to cut your prints manually. • Normal Cut: Creates a margin at the top and bottom of your image. These margins vary by media type and may be changed from their defaults
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    paper. When Auto Rotate is selected, select the width of the paper as the Roll Width setting. Print Page Line Prints lines between pages as a guide for manual cutting. Parent topic: Selecting Basic Print Settings - Windows 98
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    Using Layout Manager - Windows Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in different applications onto one sheet of paper for printing. 99
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    You can also place the same print data multiple times as shown here. 100
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    You can place print data in different sizes and orientations to maximize media usage, as shown here. 101
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    You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application. 102
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    3. Select Layout Manager on the Main tab and choose an option for the Document Size setting that matches the size of the document in your application. Note: You select the size of the paper you are printing on in a later step. 4. Click OK and then click Print, if necessary. The Layout Manager screen
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    6. Do the following to arrange objects on the Layout Manager screen: • Drag pages to move and resize them. • Use the tool buttons and the Object menu to align and rotate pages. • Resize and replace whole pages in the Preferences or Arrangement Settings screens. Note: See the Layout Manager screen
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    Selecting Print Layout Options - Windows You can select a variety of sizing and layout options for your document or photo on the Layout tab. • To change the orientation of your printed document or photo, select Portrait or Landscape. • To rotate or flip the printed image, select the Rotate 180° or
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    • To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select the Page Layout checkbox and select the options you want. • To enlarge your image beyond the limits of your application program, select the Optimize Enlargement checkbox. Note: The driver can
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    Poster Prints one image on multiple sheets of paper to create a large poster with or without borders. Click the Settings button to select the layout and guideline options. Parent topic: Selecting Print Layout Options - Windows Selecting Additional Settings - Windows You can run maintenance utilities
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    You see a window like this: 4. Select any of the following options, as necessary: • Nozzle Check to print a nozzle check pattern to check whether the print head nozzles are clogged. • Head Cleaning to clean the print head if you notice banding or gaps in your printouts. • Epson Status Monitor 3 to
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    • Print Queue to display a list of all waiting print jobs, view information on the data waiting to be printed, and delete or reprint the jobs. • Language to select the language you want to use for the printer software screens. • Speed and Progress to select various printing options. • Menu
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    You see a window like this: 3. Verify that your settings are correct, enter a name for the group of settings in the Name field, and click Save. Note: If you need to delete a group of settings you have created, select the name of the group of settings from the list and click Delete. 4. Do the
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    Related tasks Selecting Basic Print Settings - Windows Printing Your Document or Photo - Windows Editing Print Setting Displays - Windows You can arrange the displayed print settings so you can easily select the settings you use most often. 1. Click the Utility tab in the printer software. 2. Select
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    You see this window: 3. Select the item you want to edit. 4. Order or group items in the List box as follows: • To move and reorder items, drag and drop them in the list. • To add a new group (folder), click Add Group. 112
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    • To delete a group (folder), select the group and click Delete Group. • To hide a group, drag and drop it to Not Display. Note: If you delete a group, the group folder is deleted but the items within the folder remain. 5. Click Save. Parent topic: Saving, Sharing, and Customizing the Printer
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    Parent topic: Printing with Windows Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. • To cancel printing, click Cancel. • To see print jobs waiting to print or to cancel
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    2. Select Printer Settings. You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
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    Related tasks Selecting Basic Print Settings - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Do one of the following: • Windows 11: On the right side of the Windows taskbar, click the up arrow, click the
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    You see these options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Printing with Windows 117
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    update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with Windows 118
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    sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson Software Updater. Selecting Basic Print Settings - Mac Selecting Print Layout Options - Mac Selecting Roll Paper Settings - Mac Selecting
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    3. Select your product as the Printer setting. Note: If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 4. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in
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    5. Select the size of the paper you loaded as the Paper Size setting. • To print a borderless photo, select the Borderless checkbox or a paper size with a Borderless option. • To print on roll paper, select a roll paper size or one with a Borderless option. Note: For roll paper, make sure the
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    Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using. 9. Select the Paper Source setting. 10. Select the type of paper you loaded as the Media Type setting. Note: The setting
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    Related tasks Selecting Print Layout Options - Mac Selecting Roll Paper Settings - Mac Selecting Paper Configuration Settings - Mac Managing Color - Mac Printing Your Document or Photo - Mac Advanced Color Settings - Mac When you click the Advanced Color Settings tab, you see one of the screens
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    You can select any of the available options. Color Toning Adds tone (hue) to your black-and-white output. The default is Neutral, which provides a neutral tonal scale print. You can also choose other popular presets such as Cool, Warm, and Sepia. Note that the presets affect the target in the tone
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    Highlight Tonality Controls tonality only in the highlight areas of your image. Max Optical Density Adjusts the overall density or focus of the print. Create a soft focus print by lowering the density setting. Highlight Point Shift Helps reduce gloss differential on glossy media by adding density to
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    Note: Enabling Finest Detail may decrease the print speed. Parent topic: Selecting Basic Print Settings - Mac Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the popup menu or expanding it on the print window. • To
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    Roll Paper option you selected for your Paper Size. 2. Select one of the following Auto Cut settings: • Off: Select this option to cut your prints manually. • Normal Cut: Creates a margin at the top and bottom of your image. These margins vary by media type and may be changed from their defaults
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    • Single Cut: Prints images within the same print job end-to-end with no gap between them. Borderless images may overlap slightly. • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge with no image overlap for borderless printing. 3.
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    • Use the Expansion slider to adjust the amount of image expansion when printing borderless images. Note: This option is available only when you choose a Paper Size setting with a Borderless option. 4. Click OK. Parent topic: Printing on a Mac Selecting Paper Configuration Settings - Mac If you are
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    1. Select Color Matching from the Printer Options menu or select Color Matching from the pop-up menu in the print window. 2. Select one of the available options. Color Matching Options - Mac Parent topic: Printing on a Mac Color Matching Options - Mac You can select from these settings on the Color
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    Sizing Printed Images - Mac You can adjust the size of the image as you print it by expanding the Paper Handling menu in the print window or selecting Paper Handling from the pop-up menu. • To collate multiple copies into sets of documents, select Collate Sheets. • To print only selected pages in a
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    You see a screen like this: 4. Select any of the available printing options. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options tab. Acquire printer information automatically Ensures that the paper size
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    Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool. Default Media Type Select the Media Type that you want to use as the default in the printer driver. Reduce
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    Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Related tasks Selecting Basic Print Settings - Mac 134
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    Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel
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    Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Paper Setting Menu Basic Settings Menu Printer Settings Menu
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    the paper backward or forward, or cuts it using the built-in cutter. Select Auto to automatically adjust the paper feed settings. Select Manual if automatic adjustment results are not satisfactory and you want to perform adjustments based on specific printing needs; select an adjustment setting from
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    Setting Options Advanced Paper Settings Various options Remaining Amount Management Remaining Amount Management Remaining Amount Remaining Alert Change Paper Type or Paper Type Change Paper Type/Paper Width Paper Width Description See the Advanced Paper Settings table below. Select On to
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    Paper Source Settings to follow the cut settings in Printer Settings > Paper Source Settings > Roll Paper Setup > Cut Settings. Select Never Cut to cut paper manually. Select Off if the front edge of thin or softer paper folds. Select the paper core size for the loaded roll paper. 139
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    Setting Paper Eject Roller Options Auto Use (Heavy Load) Use (Light Load) Do Not Use Paper Feed Offset -0.70 to +0.70% Restore Default Settings - Description Select to control the paper ejection roller. Select Auto to use the roller automatically depending on the type of Epson paper. Select a
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    Select Auto(Details) if printed ruled lines are misaligned at the edge of the paper or Auto(Standard) alignment results are unsatisfactory. Select Manual(Standard) if automatic alignment results are not satisfactory and you want to precisely align the print head using the printed adjustment patterns
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    Setting Paper Thickness Platen Gap Paper Suction Drying Time Paper Size Check Paper Eject Roller Paper Feed Offset Options 0.01 to 1.50 mm or 0.4 to 59.1 mil Auto 0.9 1.2 1.5 2.1 2.6 -4 to +4 Drying Time per Pass Drying Time per Page On Off Auto Use (Heavy Load) Use (Light Load) Do Not Use -0.70 to
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    quality. • Select Length Accuracy First if you are printing images that require more precise dimensions and length, such as CAD files. Select Manual(Standard) if automatic alignment results are not satisfactory and you want to precisely align the print head using the printed adjustment patterns
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    Setting Options Change Paper Type/Paper Paper Type Size Paper Size Description Select a paper category and paper type. Select a paper size or select User-Defined if your desired size is not listed. Advanced Paper Settings menu (in the Poster Board menu) Setting Paper Thickness Paper Suction
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    Description Select a paper category and paper type. Select a paper size or select User-Defined if your desired size is not listed. Select Manual and select an adjustment setting from the following: • Select Quality First to print adjustment patterns to adjust the feed for image quality. • Select
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    Setting Platen Gap Paper Suction Drying Time Paper Size Check Paper Eject Roller Paper Feed Offset Paper Feed Offset(Bottom) Restore Default Settings Options Auto 0.9 1.2 1.5 2.1 2.6 -4 to +4 Drying Time per Pass Drying Time per Page On Off Auto Use (Heavy Load) Use (Light Load) Do Not Use -0.70 to
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    Papers Paper Specifications Related tasks Creating Custom Paper Settings Using the Control Panel Loading Cut Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Loading Cut Sheets in the Paper Cassette Loading Roll Paper Related topics Using Epson Media Installer Cut Sheet
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    Setting Sleep Timer Power Off Timer Date/Time Settings Language Screen Customization Operation Time Out Keyboard Length Unit Options 1 to 60 minutes Various times Off Date/Time Daylight saving time Time Difference Various languages Background Color Print Screen On Off Various options m ft/in
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    Setting Options Paper Source Settings Various options Custom Paper Setting 1 to 30 Print Nozzle Check Pattern Every Pages During Print Off Description See the Paper Source Settings table below See the Custom Paper Setting table below Sets whether to print a nozzle check pattern before the
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    Custom Paper Setting You can select individual paper settings for each registered custom paper setting that was created from the printer control panel. Note: You cannot change individual paper settings for custom paper settings registered through Epson Media Installer. For custom paper settings
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    Paper Source Settings to automatically cut roll paper after each page is printed depending on the paper source settings Select Never Cut to cut paper manually Select Off if the front edge of thin or softer paper folds Set the paper core size for the loaded roll paper Presses down on
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    Setting Paper Feed Offset Paper Feed Offset(Bottom) Delete Options -0.70 to +0.70% -0.70 to +0.70% - Description Select the amount of offset necessary to reduce banding on uneven color in printouts in the selected source; displayed only when using a custom paper type Adjust this setting if banding
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    Setting Network Status Connection Check Advanced Options Description Wired LAN/Wi-Fi Status Displays current communication status and connection settings Wi-Fi Direct Status Displays the number of connected devices and connection settings Print Status Sheet Prints the current network
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 154
    Setting Security Settings Restore Default Settings Firmware Update Options Restrictions Admin Settings Program Verification on Start Up Password Encryption Network Settings Clear All Data and Settings Update Notification Description See the Restrictions table below Lets you add or change the
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    , cleaning cycles, and other maintenance operations. Caution: Follow the instructions in the topic links below the table to use these menu settings Replace Maintenance Box Adjust Cut Position Capping Station/Wiper Cleaning Paper Guide Cleaning Description Prints a nozzle check pattern so you can
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    Related topics Replacing Consumables Maintenance and Transportation Printer Status Menu Select Menu > Printer Status/Print to view current printer and network settings. Setting Print Status Sheet Firmware Version Platen Gap Value for Last Print Job Network Fatal Error Log Operation Report
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    Replacing Consumables When the notification icon appears above an ink color on the LCD screen, the ink color is low or expended. If one of the installed ink cartridges is expended, printing cannot be performed until the expended ink is replaced. If an ink cartridge is expended while printing, the
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    on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems persist, see a doctor immediately. If ink gets into your mouth, spit it out and see a doctor right away. • Epson's warranties do not extend to any
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    on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems persist, see a doctor immediately. If ink gets into your mouth, spit it out and see a doctor right away. • Do not replace the maintenance box while
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    2. Check the ink color icons at the bottom of the home screen. Note: The displayed ink and maintenance box levels are approximate. Parent topic: Check Cartridge and Maintenance Box Status Related tasks Replacing the Borderless Maintenance Box Replacing the Maintenance Box Removing and Installing Ink
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    You see a screen like this: 2. Replace or reinstall the ink color or maintenance box as indicated on the screen. Note: If any of the cartridges installed in the product are broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 162
    2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary: • You can update the ink and maintenance box status by clicking Update. • Replace or reinstall the maintenance box or any ink color as indicated on the screen. Note: If any of the cartridges installed in the
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    Replacing the Maintenance Box Removing and Installing Ink Cartridges Purchase Epson Ink and Maintenance Boxes U.S. and Canada: You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 164
    Ink bay Right Slot Ink color 6 Gray (GY) 7 Vivid Light Magenta (VLM) 8 Light Cyan (LC) 9 Light Gray (LGY) 10 Violet (V) Part number T55V700 T55V600 T55V500 T55V900 T55VD00 Parent topic: Purchase Epson Ink and Maintenance Boxes Removing and Installing Ink Cartridges Make sure you have
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 165
    2. Press the ink cartridge cover to open it. 165
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    3. Press in on the ink cartridge you want to replace. Note: Used ink cartridges may have ink around the ink supply port, so be careful not to get any ink on the surrounding area when removing the cartridges. Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 167
    4. Carefully pull the ink cartridge straight out. 5. Remove the new cartridge from the package and then gently shake the cartridge for 5 seconds, or about 15 times, in approximately 2 inch (5 cm) horizontal movements. Caution: Do not touch the green chip on the ink cartridge or you may not be able
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    6. Make sure the color of the ink cartridge matches the color of the label on the inside of the ink cartridge cover, and then insert the ink cartridge until it clicks. 7. Repeat the above steps for any other cartridge that needs to be replaced. Note: Make sure to install ink cartridges into all
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 169
    8. Close the ink cartridge cover. Your product begins charging the ink delivery system. A message appears on the LCD screen when ink replacement is complete. Note: Do not open any covers or turn off the product during ink charging. Caution: If you remove an ink cartridge for later use, protect the
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    1. Check the LCD screen to determine which maintenance box needs to be replaced. 2. Select Maintenance Box > How To... and then follow the on-screen instructions. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water
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    2. Select Borderless Maintenance Box > How To... and follow the on-screen instructions. Parent topic: Replacing Consumables Related concepts Purchase Epson Ink and Maintenance Boxes Related references Optional Equipment and Replacement Parts 171
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    your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges, clean the roll paper feeder, or run a Power Cleaning. Print Head Maintenance Print Head Maintenance Print
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    • If there are no gaps, select O to exit. • If there are gaps or the pattern is faint, select X to perform head cleaning. 7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. Cleaning takes about 5 to 6 minutes. Parent topic: Print
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    Loading Cut Sheets in the Paper Cassette Loading Roll Paper Cleaning the Print Head Using the Product Control Panel Running a Power Cleaning Using the Product Control Panel Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac
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    Check Related tasks Loading Cut Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Loading Cut Sheets in the Paper Cassette Loading it off overnight. If the nozzles are still clogged, contact Epson for support. • Prepare a new maintenance box if the current maintenance box is
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    Parent topic: Print Head Maintenance Related references Optional Equipment and Replacement Parts Environmental Specifications Related tasks Replacing the Borderless Maintenance Box Replacing the Maintenance Box Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control
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    the lines. Print head is clean Print head needs cleaning 7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat Related tasks Loading Cut Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Loading Cut Sheets in the Paper Cassette
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    • Windows (other versions): Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click , select Properties or Printing preferences, and click on the Utility tab. • In the Apple menu or the Dock, select System
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    the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. If you don't see any improvement after cleaning the print head three times, run a Power Cleaning. Parent topic: Print Head Cleaning Related tasks Loading Cut Sheets in the Rear Manual
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    it off overnight. If nozzles are still clogged, contact Epson for support. Parent topic: Print Head Cleaning Related concepts Purchase Epson Ink and ) Related tasks Loading Cut Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Loading Cut Sheets in the Paper Cassette Loading
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    1. Load roll or cut sheet paper in the printer. 2. Make sure the correct paper type is selected. 3. Do one of the following: • Windows 11: On the right side of the Windows taskbar, click the up arrow, click the icon, and then click on your product. • Windows (other versions): Access the Windows
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    clean Print head needs cleaning 11. Follow the instructions on the screen to clean the print head, the nozzles are still clogged, contact Epson Support. Parent topic: Print Head Cleaning Related concepts Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Loading Cut Sheets
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    topic: Print Head Maintenance Related tasks Checking the Nozzles Using the Product Control Panel Loading Cut Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Loading Cut Sheets in the Paper Cassette Loading Roll Paper Adjusting the Paper Feed Using the Product Control Panel
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    > Paper Feed Adjust. 4. Select Start to print the adjustment patterns. 5. Follow the instructions on the LCD screen to select the best result in each pattern set. Look for Panel Loading Cut Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Loading Cut Sheets in the Paper
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    . 4. Select Start. The printer prints the adjustment patterns. 5. Follow the instructions on the LCD screen to select the best result in each pattern set. Look tasks Loading Cut Sheets in the Rear Manual Feeder Loading Media in the Front Manual Feeder Loading Cut Sheets in the Paper Cassette Loading
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    Maintenance and Transportation See the instructions in these sections to maintain your printer for optimum results, or to move or transport your printer. Cleaning Your Product Cleaning the Platen Cleaning the
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    Caution: If ink remains on these parts, it could transfer to your printouts. Continued use of your product with ink, paper particles, or lint on these surfaces could damage the print heads or clog the nozzles. 1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 188
    5. If any paper particles have accumulated in the holes shown here, use a pointed object such as a toothpick to push the material into the holes. 6. Close the printer cover, plug in the power cord, and turn the product back on. Parent topic: Maintenance and Transportation Cleaning the Roll Paper
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    2. Make sure Load paper is displayed on the LCD screen and then select the icon. A screen appears with guidance on how to load roll paper. Ignore these instructions. 3. Open the roll paper cover. Remove the roll paper, if necessary. Note: Close the paper support if it is open. 189
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    4. Remove the protective film from the cleaning sheet. Note: Do not touch the adhesive on the sheet (the dark gray area). 5. With the adhesive facing toward you, insert the cleaning sheet on the left side of the printer until it reaches the end of the roll paper feed slot, then pull it out. Repeat
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    Parent topic: Maintenance and Transportation Related references Optional Equipment and Replacement Parts Related tasks Removing Roll Paper Replacing the Cutter If you notice that your paper does not cut cleanly, you may need to replace the cutter. Note: Take care not to damage the cutter blade.
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    3. Open the left and right ink cartridge covers. 192
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    4. Open the printer cover. 193
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    5. Use a Phillips-head screwdriver to remove the four screws securing the front cover, then remove the front cover. 194
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    6. Press in on the tab on the cutter cover, release it, and pull down on the cutter cover to open it. 7. Loosen the screw holding the cutter in place and carefully remove the cutter. Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury. 195
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    8. Align the pin on the new cutter with the hole in the product and insert it. Tighten the cutter screw securely. 9. Close the cutter cover as shown and press it in until it clicks into place. 196
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    10. Replace the front cover. Insert and tighten the four screws. Note: Use the screws with washers to secure the front section of the cover. Note: If the front cover is not properly replaced, an error occurs and the printer does not respond. 11. Close the printer cover. 12. Close the left and right
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    Capping Station/Wiper Cleaning > Start. The print head moves to the cleaning position. 2. Select How To... and then follow the on-screen instructions. 3. Select Done to return the print head to its home position. Parent topic: Maintenance and Transportation Related references Optional Equipment and
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    • Only hold the printer from the areas outlined below or you may damage the product. • Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing, or ink may leak. Note: Before storing your product for a long period, replace low,
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    7. Have two people lift the printer by placing their hands in the indentations on the left and right sides as shown. Warning: This product is heavy and requires two people to move it. 8. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 201
    Printer Problems Solving Network Problems Solving Printing Problems Solving Paper Problems Solving Print Quality Problems Uninstall epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America) and select your product. • Windows: You can also manually update the
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 202
    .14.x, 10.15.x, 11.x, 12.x, 13.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Related tasks Changing Automatic Update Options Product Status Messages
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    to the product. For more details, please refer to the user manual. Recovery Mode The printer restarted in recovery mode because the firmware the end of its service life. Contact replaced Epson for support and provide them with the displayed maintenance Contact Epson Support. For details, see
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 204
    times. If the same error message is displayed on the LCD screen, contact Epson for support and provide them with the displayed service code. Parent topic: Solving Problems Related references Forgot the Administrator Password Related tasks Replacing the Cutter Setting a Password and Locking
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 205
    . Turn on the printer and then turn it off to make sure the printhead is capped (returns to the home position). Parent topic: Solving Printer Problems Related tasks Changing the Power Off Timer Settings LCD Screen Shuts Off If the LCD screen shuts off intermittently, the printer may be in sleep
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 206
    the paper may not be cut cleanly. Parent topic: Solving Printer Problems Related references Paper Setting Menu Related tasks Replacing the Cutter Red Light messages on the control panel. If an error has occurred, follow the instructions on the screen to clear the error. • If an error occurs during
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 207
    created during network setup, contact Epson for support. Parent topic: Solving Printer Problems Related references Where to Get Help (U.S. and at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 208
    Networking Solving Network Problems Check these solutions if you have problems setting up or Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble on the report to help determine the cause of the problem. • You may need to disable the firewall and any
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 209
    broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point has See your device documentation for instructions. Parent topic: Solving Network Problems Related tasks Printing a Network Connection
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 210
    restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, with the computer for details. Parent topic: Solving Network Problems Related tasks Printing a Network Connection Report Product Does Not Appear
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 211
    Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Wired Network Connection Becomes Unstable When you connect the product to a wired network using a router or access point that supports IEEE 802.3az (Energy Efficient Ethernet), the connection may become unstable,
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 212
    assign IP addresses using DHCP, set the IP address manually. • Make sure that the latest version of your instructions online, you will lose your Internet connection when you restart your router. • Connect your product directly via USB and try to print. If you are able to print, there is a problem
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 213
    printing with your product. Nothing Prints Print Head Moves But Nothing Prints Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • from the Epson printer driver version that you installed. Parent topic: Solving Printing Problems 213
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 214
    Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Image Is Not Positioned Correctly On the Media Paper Jam Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems Follow any special loading instructions that came with
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 215
    Paper Jam Problems If paper has jammed in the printer and a message appears on the LCD screen, follow the steps here to clear the jam. 1. Check the error message displayed on the LCD screen. 2. Select Start. 3. Select See Description and follow the on-screen instructions to remove the jammed
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 216
    pattern again. If cleaning the print head several times does not solve the problem, run a Power Cleaning. • If nozzles are still clogged after head check the nozzles again. If you still cannot clear the nozzles, contact Epson support. • If the printer has not been used for a long time, nozzles
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 217
    on the printer and check the results. If the print quality still has not improved, contact Epson Support. • Align the print head. • Adjust the paper feed. • Make sure you are using genuine quality over speed. Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance 217
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 218
    misaligned as a result. If you see vertical lines in the (bidirectional) print output, align the print head. Parent topic: Solving Print Quality Problems Related concepts Media Setting Optimization Prints are Scuffed or Smeared If your prints are scuffed or smeared, try these solutions: • Make sure
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 219
    wide paper in the paper cassette. On the Home screen, select the maintenance icon > Paper Guide Cleaning and then select Start. Select Run Again, as needed, until the sheets come out clean Solving Print Quality Problems Related references Paper Specifications Paper Setting Menu Maintenance Menu 219
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 220
    Cleaning the Platen Related topics Using Epson Media Installer Prints are Wrinkled If you see wrinkles on your prints, try the following to solve the problem: • Dry the paper after printing. • Roll out the paper and stretch it. • Lower the ink density in the Paper Configuration dialog in the printer
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 221
    . Parent topic: Solving Print Quality Problems Related references Paper Setting Menu Supported Paper Widths for Borderless Printing Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 222
    , select your product and click OK. Then follow any on-screen instructions. 5. Restart your computer, then re-install your software. Note: If re-installing your product software does not solve a problem, contact Epson support. Parent topic: Uninstall Your Product Software Related references Where to
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 223
    7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems. You can download drivers, firmware, and documentation, get FAQs and troubleshooting
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 224
    Epson. Epson provides these technical support services: Internet Support Visit Epson's support website at latin.epson.com/support and select your product for solutions to common problems. You can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 225
    * Mexico Nicaragua* Panama* Paraguay Peru Uruguay Venezuela Telephone (54 11) 5167-0300 0800-288-37766 800-100-116 For the support phone number for your product, visit Epson's support website at epson.com.br/suporte, select your product, and click the Contact Us tab. (56 2) 2484-3400 Bogota: (57
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 226
    Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office. Parent topic: Solving Problems 226
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 227
    Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 228
    Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), select your product, and select Downloads. Parent topic: Technical Specifications Mac System
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 229
    Parent topic: Technical Specifications Paper Specifications Note: • Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 230
    Roll paper Paper feed method Core size Outer diameter Width Length Thickness Friction feed (auto switching between cut sheet and roll paper) 2 inches (51 mm) and 3 inches (76 mm) 2-inch core: up to 4 inches (103 mm) 3-inch core: up to 6 inches (150 mm) 8 inches (203 mm) to 17 inches (432 mm) 2-
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 231
    Roll paper Note: Margins may change depending on the margin settings that you select. If you select Save Roll Paper on the printer driver's Main tab, the top and bottom margins of the paper are set to 0 mm. The margins listed below are the standard settings. When printing with the left and right
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 232
    Note: • Even if the margins change, the printed size does not change. • Printing is distorted when the trailing edge of the roll paper comes off the core. Make sure the trailing edge does not come inside the printing area. Cut sheets Note: When printing borderless, the left and right margins are set
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 233
    Type Water-based pigment ink Use by date Print quality guarantee Temperature Ink capacity Dedicated ink cartridges UltraChrome PRO10 ink Photo Black, Matte Black, Yellow, Vivid Magenta, Cyan, Gray, Vivid Light Magenta, Light Cyan, Light Gray, Violet See the expiration date printed on the package
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 234
    Depth Weight (without ink cartridges) Printing: 44.7 inches (1134 mm) 30 inches (766 mm) Approximately 114.6 lb (52 kg) Parent topic: Technical Specifications Electrical Specifications Power supply rating Rated frequency range Input frequency range Rated current Power consumption (approximate)
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 235
    Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Operating (recommended): 59 to 77 °F (15 to 25 °C) Storage (before unpacking): -4 to 140 °F (-20 to 60 °C) • 120 hours at 140 °F (60 °C) • 1 month at 104 °F (40 °C) Storage (after unpacking): -4 to 104 °F (-20 to 40 °C)
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 236
    .11n (2.4 GHz, HT20 only) IEEE802.11a/n/ac (5 GHz) WEP (64/128bit) WPA-PSK (TKIP) WPA2-PSK (AES) (complies with WPA2 standards with support for WPA/WPA2 Personal) WPA3-SAE WPA2-Enterprise (AES) (EAP-TLS/PEAPTLS/PEAPMSCHAPv2/EAPTTLS) WPA3-Enterprise IEEE802.11b/g: 2.4 GHz IEEE802.11n: 2.4 GHz (HT20
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 237
    Security Protocols Ethernet Standards Infrastructure Wi-Fi Direct (Simple AP) (not supported for IEEE802.11b) Windows: • EpsonNet Print (IPv4 only) • for all interfaces. Warning: To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 238
    Safety and Approvals Specifications United States Canada Safety: UL62368-1 EMC: FCC part 15 Subpart B class A Safety: CAN/CSA-C22 No. 62368-1-14 EMC: CAN ICES-3 (A) / NMB-3 (A) This equipment contains the following wireless module: • Manufacturer: Epson • Type: J26H005 Parent topic: Technical
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 239
    product, read and follow these safety instructions. General Product Safety Instructions LCD Screen Safety Instructions Wireless Connection Safety Instructions Parent topic: Notices General Product Safety Instructions • Be sure to follow all warnings and instructions marked on the product. • Use only
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 240
    the power cord if it is damaged. An electric shock or fire could occur. If the power cord is damaged, contact your dealer or Epson Support. • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 241
    • When lifting the product, make sure you lift with your hands at the correct locations; otherwise, the printer may fall or you may be injured. See the link below or the Start Here sheet for details on lifting the product. • Use correct posture when lifting the product. • Make sure to remove all
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 242
    service the product yourself. • Unplug the product and refer servicing to qualified service those controls that are covered by the operating instructions. • When storing or transporting the product, immediately and then contact your dealer or Epson Support. • Keep your fingers away from the paper
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 243
    Parent topic: Important Safety Instructions LCD Screen Safety Instructions • Use only a dry, at least 15 minutes. If discomfort or vision problems remain after a thorough flushing, see a attempt to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden changes
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 244
    . This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 245
    WARNING This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Parent topic: Notices Binding Arbitration and Class Waiver 1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 246
    Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration. 1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 247
    to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 248
    Trademarks EPSON®, SureColor®, and UltraChrome® are registered trademarks, and the EPSON logo is a registered logomark of Seiko Epson Corporation. Epson PreferredSM is a service mark of Epson America, Inc. App Store, Mac, macOS, and OS X are trademarks of Apple Inc., registered in the U.S. and other
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 249
    product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as
  • Epson SureColor P5370 Standard Edition | Users Guide - Page 250
    CPD-63952 Parent topic: Copyright Notice 250
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Epson
®
SureColor
®
P5370 User's Guide