Epson SureColor P5370 Standard Edition Users Guide - Page 202

• macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, 11.x, 12.x, 13.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Related tasks Changing Automatic Update Options Product Status Messages You can often diagnose problems with your product by checking the messages on the LCD screen. LCD screen message Condition/solution Change paper settings To change paper information that was registered using Epson Media Paper setting in the printer driver Installer, load the paper and then use the control panel. is different from paper You can also use Epson Media Installer to change paper information information registered in the for paper that has not been loaded. printer. Change paper setting from the application or the driver. Depending on the version of Epson Media Installer you are using, you may not be able to change the paper information. For details, see your documentation. Check the media settings on the driver to determine which media is being used. To change the media, select Paper Setting > paper source > Change Paper type > Paper Type, and select the media that matches the driver setting. You can also select Use Printer Settings when you select the media, which will default to the paper that is set on the LCD screen. We recommend replacing the auto cutter blade. The cutter has worn out. Replace the cutter. For details, see your documentation. TCP/IP configuration failed The combination of the IP address and the subnet mask is invalid. See your documentation for more details. Enter the correct values for the IP address and the default gateway. Check with your network administrator if you do not know the correct values. 202