Epson SureColor T3170x Warranty Statement for U.S. and Canada - Page 3

3 Terms and Conditions Limited Warranty for Commercial Products 1. What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer that the Epson SureColor T3170x Desktop Printer covered by this limited warranty statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the manufacturer's specifications and will be free from defects in workmanship and materials for either a period of one (1) year from the date of original purchase (proof of purchase required) or ten thousand (10,000) A1-size printed sheets, whichever occurs first ("Warranty Period"). This warranty is not transferable. Epson also warrants that the consumable ink enclosed with the printer will perform to the manufacturer's specified usage. The warranty for the ink may expire before the expiration of the limited warranty for the printer. 2. What Epson Will Do To Correct Problems: Should your Epson SureColor T3170x Desktop Printer ("Printer" or "Product") prove defective during the warranty period, please call the toll-free Epson Preferred support line identified in this booklet. This line will be answered during Epson's regular support hours (currently, 6:00 AM to 6:00 PM, Pacific Time, Monday through Friday-subject to change). When you call, please be prepared to provide the service technician with proof of purchase information including the unit serial number and original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An Epson service technician will work with you to try to resolve the problem. If service is required, the exchange service program may be utilized. The technician will provide additional instructions about the program at the time this service is being set up. At its sole discretion, Epson may instead elect to perform on-site service. For highlights of the programs, please see "Printer Exchange" and "On-Site Response." When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. Replacement items assume the remaining warranty period of the original Product. Parts may be new or remanufactured to Epson standards. 3. Printer Exchange: Epson may, at its sole discretion, elect to replace a Printer that for whatever reason appears to require repair due to a warranted hardware defect. Under these rare circumstances, Epson will replace the Printer with the same or a comparable Printer refurbished to the Epson standard of quality. (The replacement Printer will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, and install the replacement Printer, and prepare the defective Printer for return shipment by following the procedures described in the user manual or documentation provided by Epson. The repacked defective Printer will be picked up by a carrier designated by Epson. If the defective Product is not returned within seven (7) business days of receipt of the replacement Printer, the customer will be invoiced at the price of the replacement Printer. If the Product is returned damaged because you have not properly packed or shipped it, you will be billed for the damage. It is your responsibility to unpack, reinstall optional components, and set up the exchange Printer at your location. Epson does not cover damage caused by improper installation.