Epson SureColor T5270D Warranty Statement - Page 4

4 is required, the On-Site Response service program will be utilized in almost all cases. The technician will provide additional instructions about the program at the time this service is being set up. In rare cases, in its sole discretion Epson may instead elect to exchange the unit. Please see below for highlights of the programs. When service involves the exchange of a unit or its parts, the items replaced become the property of Epson. The new items assume the remaining warranty period of the original Product. Parts may be new or remanufactured to Epson standards. On-Site Response: If the printer needs hardware repair and you are within Epson's on-site service territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1:00 PM Pacific Time. If that determination is made after 1:00 PM, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson's shipment of service parts does not imply that replacement is required. Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these rare circumstances, Epson will replace the printer with the same or a comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, and install the replacement printer, and prepare the defective printer for return shipment by following the procedures described in the user manual or documentation provided by Epson. The repacked defective printer will be picked up by a carrier designated by Epson. If the defective product is not prepared for return within seven business days of receipt of the replacement printer, the customer will be invoiced at the then current manufacturer's suggested retail price for the replacement printer. It is your responsibility to unpack, re-install optional components (interface cards, roll paper spindle, etc.), and set up the exchange printer at your location. What This Warranty Does Not Cover: This warranty does not cover: 1. Any damage caused by neglecting or improperly performing user-level maintenance as documented in the Epson SureColor T-Series User's Guide. The userlevel maintenance includes the following items: a. Check and clean the platen (recommended: once a month or as needed when there is media dust buildup) b. Remove, shake and reinsert all installed ink cartridges (recommended: once every three months) c. If cartridges are cold, let them warm to room temperature before using (recommended: 4 hours or more) d. Do not touch the green IC chip on cartridges Note: See the Maintenance section of your User's Guide for in-depth maintenance instruction to best maintain your investment.