Epson SureLab D3000 - Double Roll User Manual - Page 36

Problem Solver Problem Solver When an Error Message is Displayed If an error should occur with the printer (it is not working properly), the control panel light turns on and a message is displayed on the screen informing you of the problem. If you encounter an error message, check the solution on the screen and perform the necessary steps to fix the problem. You cannot print (because the printer does not work) Problem Solution The printer driver is not installed properly. Is the printer icon displayed in the Devices and Printers or the Printers and Faxes folder? O Yes The printer driver is installed. See the following item, "The printer is not communicating with the computer.". O No The printer driver is not installed. Install the printer driver. Does the printer port setting match the printer connection port? Check the printer port. Click the Ports tab on the printer driver's Properties screen, and check that a port with the printer's name is set. If it is not displayed, the printer driver is not installed correctly. Delete and reinstall the printer driver. The printer is not communicating with the computer. Is the cable plugged in properly? Make sure the printer's interface cable is securely plugged into the correct terminal of the computer and the printer. Also, make sure the cable is not broken nor bent. If you have a spare cable, try connecting with the spare cable. Is the pre-operation check complete? The printer is ready after the pre-operation check is complete. See the "SL-D3000 Operation Guide" to confirm if the pre-operation check is complete. You cannot print under the network environment. Are the network settings correct? Ask your network administrator for the network settings. The printer has an error. Confirm if errors have occurred in the printer by checking the lights and messages on the printer's control panel. See the "SL-D3000 Operation Guide" for more information on solving the problem. 36