Epson WorkForce DS-50000 User Manual - Page 68

Problems When Starting a Scan, Using the Automatic Document Feeder ADF, Using the button

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Home > Solving Problems Problems When Starting a Scan Using the Automatic Document Feeder (ADF) Using the button Using the Network Interface Panel Using scanning software other than Epson Scan driver Make sure the scanning software is fully installed. See the Start Here sheet for instructions on installing the scanning software. Check the status light and make sure the product is ready to scan. Make sure your cables are securely connected to the product and to a working electrical outlet. Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn the power on. Turn off the product and computer, and then check the interface cable connection between them to make sure it is secure. Make sure you select the correct product if a scanner list appears when starting to scan. Connect the product directly to the computer's external USB port or through one USB hub only. The product may not work properly when connected to the computer through more than one USB hub. If the problem persists, try connecting the product directly to the computer. If more than one product is connected to your computer it may not work. Connect only the product you want to use, and then try scanning again. If the scanning software does not work properly, uninstall the software and then reinstall it as described on the Start Here sheet. Uninstalling Your Software If the Network Interface Panel is installed, you cannot scan from a computer connected by a USB cable. If the light source has reached the end of its service life, it must be replaced by a professional. For details, contact Epson for support. EPSON Technical Support Mac OS X For Macintosh computers with Intel CPUs, the scanner driver you are using may not operate correctly if other incompatible Epson scanner drivers are installed. Remove the other drivers, and then install the scanner driver you want to use. Using the Automatic Document Feeder (ADF) If the Automatic Document Feeder (ADF) or ADF cover is open, close it and try scanning again. Make sure you have selected either Office Mode or Professional Mode in Epson Scan. Top Using the button Depending on the product, the scanning function may not be available when using the button. Check if you have assigned a program to the button.

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Home
>
Solving Problems
Problems When Starting a Scan
Using the Automatic Document Feeder (ADF)
Using the button
Using the Network Interface Panel
Using scanning software other than Epson Scan driver
Make sure the scanning software is fully installed.
See the
Start Here
sheet for instructions on installing the scanning software.
Check the status light and make sure the product is ready to scan.
Make sure your cables are securely connected to the product and to a working electrical outlet.
Check that the electrical outlet is working. Plug another device into the electrical outlet and check that
you can turn the power on.
Turn off the product and computer, and then check the interface cable connection between them to
make sure it is secure.
Make sure you select the correct product if a scanner list appears when starting to scan.
Connect the product directly to the computer’s external USB port or through one USB hub only. The
product may not work properly when connected to the computer through more than one USB hub. If
the problem persists, try connecting the product directly to the computer.
If more than one product is connected to your computer it may not work. Connect only the product
you want to use, and then try scanning again.
If the scanning software does not work properly, uninstall the software and then reinstall it as
described on the
Start Here
sheet.
Uninstalling Your Software
If the Network Interface Panel is installed, you cannot scan from a computer connected by a USB
cable.
If the light source has reached the end of its service life, it must be replaced by a professional. For
details, contact Epson for support.
EPSON Technical Support
Mac OS X
For Macintosh computers with Intel CPUs, the scanner driver you are using may not operate correctly
if other incompatible Epson scanner drivers are installed. Remove the other drivers, and then install
the scanner driver you want to use.
Using the Automatic Document Feeder (ADF)
If the Automatic Document Feeder (ADF) or ADF cover is open, close it and try scanning again.
Make sure you have selected either
Office Mode
or
Professional Mode
in Epson Scan.
Top
Using the button
Depending on the product, the scanning function may not be available when using the button.
Check if you have assigned a program to the button.