Epson WorkForce DS-575W Users Guide - Page 126
Solving Network Scanning Problems, Cannot Scan Over a Network
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• Make sure your system meets the requirements for your operating system. If you are scanning a highresolution image, you may need more than the minimum requirements. If necessary, increase your system's memory or reduce the resolution. • Make sure slow mode is turned off. Parent topic: Solving Scanning Problems Related references Windows System Requirements Mac System Requirements Solving Network Scanning Problems Check these solutions if you have problems scanning over a network. Cannot Scan Over a Network Scanner Cannot Connect to a Wireless Router Parent topic: Solving Problems Cannot Scan Over a Network If you cannot start Epson Scan 2 when scanning over a network, try these solutions: • If you cannot scan from the start button on the scanner, make sure you restarted your computer after installing the scanning software. Also start Epson Scan 2 before scanning with the start button. • Document Capture Pro (Windows) and Document Capture (Mac) do not support starting a scan from the scanner button over a wireless network. Launch Epson Scan 2 before scanning from the scanner button over a network. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your scanner, turn it back on, and try starting Epson Scan 2 again. • Check the network connection setting in the Epson Scan 2 Utility. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the scanner and computer. Restart the scanner. 126