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Epson WorkForce Pro EC-4020 Users Guide - Page 264

Product Status Messages, Paper Setup Auto Display

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• Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Accessing the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking . • On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x or 10.13.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. Note: If the screen is dark, press the screen to wake the product from sleep mode. LCD screen message Condition/solution Printer Error. Turn on the printer again. See your documentation for more details Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support. Paper out in XX. Load paper and insert the cassette all the way. You need to replace the following ink Replace the indicated ink cartridges. cartridge(s) Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. AirPrint is not available when the Paper Setup Auto Display setting is disabled. Change the Paper Setup Auto Display setting to On. 264

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Status Icon Information	15
Entering Characters on the LCD Screen	17
Selecting the Date and Time	17
Using Presets	19
Changing LCD Screen Language	22
Adjusting Control Panel Sounds	22
Adjusting the Screen Brightness	23
Turning Off the Operation Time Out Setting	24
Preventing PC Connection via USB	25
Product Parts Locations	27
Product Parts - Front	27
Product Parts - Inside	29
Product Parts - Back	31
Using Power Saving Settings	31
Changing the Sleep Timer Settings	32
Changing the Power Off Timer Settings	33
Accessing the Web Config Utility	34
Epson Connect Solutions for Smartphones, Tablets, and More	35
Setting Up Epson Connect Services	35
Using Epson Email Print	37
Using the Epson iPrint Mobile App	37
Using Epson Remote Print	38
Using Epson Scan to Cloud	38
Using AirPrint	39
Using Google Cloud Print	40
Android Printing Using the Epson Print Enabler	41
Using Fire OS Printing	41
Using Windows 10 Mobile Printing	42
Using Epson Print and Scan App with Windows Tablets	42
Printing and Scanning with NFC from Your Android Device	43
Wi-Fi or Wired Networking	45
Network Security Recommendations	45
Wi-Fi Infrastructure Mode Setup	46
Selecting Wireless Network Settings from the Control Panel	47
Wi-Fi Direct Mode Setup	49
Enabling Wi-Fi Direct Mode	50
Wi-Fi Protected Setup (WPS)	51
Using WPS to Connect to a Network	52
Printing a Network Status Sheet	53
Printing a Network Connection Report	54
Network Connection Report Codes and Messages	55
Configuring Email Server Settings	60
Email Server Settings	62
Changing or Updating Network Connections	63
Changing a USB Connection to a Wi-Fi Connection	63
Changing a Wi-Fi Connection to a Wired Network Connection	63
Connecting to a New Wi-Fi Router	64
Disabling Wi-Fi Features	64
Loading Paper	66
Loading Paper in the Cassette	66
Paper Loading Capacity	73
Double-sided Printing Capacity	74
Borderless Paper Type Compatibility	75
Compatible Epson Papers	76
Paper or Media Type Settings - Printing Software	77
Selecting the Paper Settings for Each Source - Control Panel	78
Paper Type Settings - Control Panel	79
Selecting the Default Paper Source Settings	80
Paper Source Settings Options	81
Selecting the Universal Print Settings	81
Universal Print Settings Options	82
Placing Originals on the Product	84
Placing Originals on the Scanner Glass	84
Placing Originals in the Automatic Document Feeder	87
ADF Original Document Specifications	89
Copying	91
Copying Documents or Photos	91
Copying Options	92
Printing from a Computer	95
Printing with Windows	95
Selecting Basic Print Settings - Windows	96
Paper Source Options - Windows	98
Print Quality Options - Windows	98
Multi-Page Printing Options - Windows	98
Selecting Double-sided Printing Settings - Windows	99
Double-sided Printing Options - Windows	102
Print Density Adjustments - Windows	102
Selecting Additional Layout and Print Options - Windows	103
Custom Color Correction Options - Windows	105
Image Options and Additional Settings - Windows	106
Header/Footer Settings - Windows	107
Selecting a Printing Preset - Windows	108
Selecting Extended Settings - Windows	109
Extended Settings - Windows	110
Printing Your Document or Photo - Windows	111
Locking Printer Settings - Windows	112
Locked Setting Options	114
Selecting Default Print Settings - Windows	115
Changing the Language of the Printer Software Screens	116
Changing Automatic Update Options	117
Printing with the Built-in Epson Driver - Windows 10 S	118
Selecting Print Settings - Windows 10 S	118
Printing on a Mac	122
Selecting Basic Print Settings - Mac	123
Paper Source Options - Mac	126
Print Quality Options - Mac	126
Print Options - Mac	127
Selecting Page Setup Settings - Mac	127
Selecting Print Layout Options - Mac	128
Selecting Double-sided Printing Settings - Mac	129
Double-sided Printing Options and Adjustments - Mac	130
Managing Color - Mac	131
Color Matching and Color Options - Mac	132
Selecting Printing Preferences - Mac	133
Printing Preferences - Mac	134
Printing Your Document or Photo - Mac	134
Checking Print Status - Mac	135
Printing From a Chromebook	136
Cancelling Printing Using the Product	137
Scanning	138
Starting a Scan	138
Starting a Scan Using the Product Control Panel	138
Scanning to Email	140
Scanning to a Connected Computer	142
Setting Up a WSD Port (Windows 7/Windows Vista)	144
Control Panel Scanning Options	145
Setting Up and Scanning to a Network Folder or FTP Server	147
Creating a Shared Network Folder	147
Registering Contacts for Email, Network, or FTP Scanning - Control Panel	149
Registering Contacts for Network Folder or FTP Scanning - Web Config	151
Scanning to a Network Folder or FTP Server	152
Changing Default Scan Job Settings	154
Starting a Scan Using the Epson Scan 2 Icon	155
Starting a Scan from a Scanning Program	157
Starting a Scan from a Smart Device	159
Scanning in Epson Scan 2	159
Additional Scanning Settings - Main Settings Tab	162
Additional Scanning Settings - Advanced Settings Tab	162
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	163
Image Format Options	165
Scan Resolution Guidelines	165
Faxing	167
Connecting a Telephone or Answering Machine	167
Setting Up Fax Features	170
Setting Up Basic Fax Features	170
Using the Fax Setup Wizard	170
Selecting the Line Type	172
Setting the Number of Rings to Answer	174
Selecting Advanced Fax Settings	175
Print Settings - Fax	177
Basic Settings - Fax	178
Security Settings - Fax	180
Setting Up the Fax Utility - Windows	180
Setting Up Fax Features Using the Fax Utility - Mac	182
Setting Up Contacts and Contact Groups	183
Setting Up Contacts Using the Product Control Panel	184
Creating a Contact	184
Editing or Deleting a Contact	186
Creating a Contact Group	187
Editing or Deleting a Contact Group	189
Importing Contacts Using the Fax Utility - Windows	190
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	193
Sending Faxes	195
Sending Faxes from the Product Control Panel	195
Sending a Fax Using the Keypad, Contact List, or History	195
Fax Sending Options	198
Sending a Fax at a Specified Time	199
Sending Faxes Using the Fax Utility - Windows	200
Sending Faxes Using the Fax Utility - Mac	203
Receiving Faxes	206
Fax Reception	206
Receiving Faxes Automatically	207
Receiving Faxes Manually	207
Receiving a Fax by Polling	208
Viewing a Fax on the LCD Screen (Using the Inbox)	209
Saving Faxes to an External USB Device	211
Selecting Received Fax Options Using the Fax Utility - Windows	211
Checking Fax Status	214
Printing Fax Reports	215
Fax Report Options	215
Using External USB Devices with Your Product	217
Connecting a USB Device	217
USB Device File Specifications	217
Disconnecting a USB Device	218
Viewing and Printing from the LCD Screen	218
Printing JPEG Photos	218
Printing TIFF Files	219
Print Setting Options - Device Mode	220
Transferring Files on a USB Device	221
Setting Up File Sharing for File Transfers from Your Computer	221
Transferring Files from a USB Device to Your Computer	223
Replacing Ink Cartridges and Maintenance Boxes	224
Check Cartridge and Maintenance Box Status	224
Checking Cartridge Status on the LCD Screen	224
Checking Cartridge and Maintenance Box Status - Windows	225
Checking Cartridge and Maintenance Box Status - Mac	228
Purchase Epson Ink Cartridges and Maintenance Box	229
Ink Cartridge and Maintenance Box Part Numbers	229
Removing and Installing Ink Cartridges	230
Printing with Black Ink and Expended Color Cartridges	235
Printing with Expended Color Cartridges - Windows	235
Printing with Expended Color Cartridges - Mac	236
Conserving Low Black Ink with Windows	238
Replacing the Maintenance Box	238
Adjusting Print Quality	242
Print Head Maintenance	242
Print Head Nozzle Check	242
Checking the Nozzles Using the Product Control Panel	243
Checking the Nozzles Using a Computer Utility	245
Print Head Cleaning	247
Cleaning the Print Head Using the Product Control Panel	248
Cleaning the Print Head Using a Computer Utility	249
Aligning the Print Head Using the Product Control Panel	251
Cleaning the Paper Guide	254
Cleaning and Transporting Your Product	256
Cleaning Your Product	256
Transporting Your Product	260
Solving Problems	263
Checking for Software Updates	263
Product Status Messages	264
Running a Product Check	268
Resetting Control Panel Defaults	270
Solving Setup Problems	271
Product Does Not Turn On or Off	271
Noise After Ink Installation	271
Software Installation Problems	271
Solving Network Problems	272
Product Cannot Connect to a Wireless Router or Access Point	272
Network Software Cannot Find Product on a Network	274
Product Does Not Appear in Mac Printer Window	275
Wireless Network Connection is Unstable on a Mac	275
Cannot Print Over a Network	275
Cannot Scan Over a Network	277
Solving Copying Problems	278
Product Makes Noise, But Nothing Copies	278
Product Makes Noise When It Sits for a While	279
Originals Do Not Feed From the Automatic Document Feeder	279
Solving Paper Problems	280
Paper Feeding Problems	281
Paper Jam Problems in the Cassette	281
Paper Jam Problems in the Rear Cover	283
Document Jams in the Automatic Document Feeder	284
Paper Ejection Problems	286
Solving Problems Printing from a Computer	286
Nothing Prints	287
Product Icon Does Not Appear in Windows Taskbar	287
Printing is Slow	288
Solving Page Layout and Content Problems	289
Inverted Image	290
Too Many Copies Print	290
Blank Pages Print	290
Incorrect Margins on Printout	291
Incorrect Characters Print	291
Incorrect Image Size or Position	292
Slanted Printout	292
Solving Print Quality Problems	293
White or Dark Lines in Printout	293
Blurry or Smeared Printout	294
Faint Printout or Printout Has Gaps	295
Grainy Printout	296
Incorrect Colors	297
Solving Scanning Problems	298
Scanning Software Does Not Operate Correctly	298
Cannot Start Epson Scan 2	298
Scanning is Slow	299
Cannot Save a Scan to a Shared Folder Over a Network	299
Solving Scanned Image Quality Problems	301
Image Consists of a Few Dots Only	301
Line of Dots Appears in All Scanned Images	302
Straight Lines in an Image Appear Crooked	302
Image is Distorted or Blurry	302
Image Colors are Patchy at the Edges	303
Image is Too Dark	303
Back of Original Image Appears in Scanned Image	303
Ripple Patterns Appear in an Image	303
Scanned Image Colors Do Not Match Original Colors	304
Scanned Image Edges are Cropped	304
Solving Faxing Problems	304
Cannot Send or Receive Faxes	305
Cannot Receive Faxes with a Telephone Connected to Your Product	306
Fax Memory Full Error Appears	307
Sent Fax Quality is Poor	307
Sent Fax is Received in an Incorrect Size	308
Received Fax Quality is Poor	308
Received Fax is Not Printed	309
Solving USB Device Problems	309
Cannot View or Print from a USB Device	309
Cannot Save Files on a USB Device	310
Cannot Transfer Files To or From a USB Device	310
Uninstall Your Product Software	311
Uninstalling Product Software - Windows	311
Uninstalling Product Software - Mac	312
Where to Get Help	313
Technical Specifications	314
Windows System Requirements	314
Mac System Requirements	315
Paper Specifications	316
Printable Area Specifications	317
Automatic Document Feeder (ADF) Specifications	318
Scanning Specifications	319
Fax Specifications	319
Ink Cartridge Specifications	320
Dimension Specifications	321
Electrical Specifications	322
Environmental Specifications	322
Interface Specifications	323
External USB Device Specifications	323
Network Interface Specifications	324
Safety and Approvals Specifications	325
Notices	326
Important Safety Instructions	326
General Product Safety Instructions	326
Ink Cartridge Safety Instructions	328
LCD Screen Safety Instructions	329
Wireless Connection Safety Instructions	329
Telephone Equipment Safety Instructions	330
FCC Compliance Statement	330
Binding Arbitration and Class Waiver	333
Trademarks	336
Copyright Notice	336
libTIFF Software Acknowledgment	337
A Note Concerning Responsible Use of Copyrighted Materials	338
Default Delay Times for Power Management for Epson Products	338