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Epson WorkForce Pro WF-6590 User Manual - Page 372

Paper Ejection Problems, Solving PCL/PostScript Problems

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Paper Jam Problems in the Front Paper Feed Slot (B2) Paper Jam Problems in the Cassette (C1/C2/C3) Paper Jam Problems in the Rear Cover 1 (D1) Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint. • If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint. Parent topic: Solving Paper Problems Related references Paper or Media Type Settings - Printing Software Related tasks Cancelling Printing Using a Product Button Related topics Loading Paper Solving PCL/PostScript Problems Check these sections if you have problems with the PCL or PostScript printer software. Nothing Prints Using the Postscript Printing Software Documents Print Incorrectly Using the Postscript Printing Software Accessing Printer Properties - Postscript - Windows Parent topic: Solving Problems Nothing Prints Using the Postscript Printing Software If your document doesn't print, try these solutions: • Make sure your product is turned on and properly connected. • Make sure the printing language setting on the control panel is correct. • If Text Detection is enabled on the control panel and you cannot print text, set the printing language to PS3. 372

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Status Button Information	19
Setting a Password and Locking the Control Panel	20
Entering Characters on the LCD Screen	22
Using Copy, Fax, and Scan Presets	22
Setting User Feature Restrictions (Access Control)	24
Changing LCD Screen Language	25
Adjusting Control Panel Sounds	26
Adjusting the Screen Brightness	27
Turning Off the Operation Time Out Setting	28
Product Parts Locations	29
Product Parts - Front	30
Product Parts - Inside	32
Product Parts - Back	33
Using Eco Mode and Other Power Saving Settings	34
Changing the Eco Mode Settings	34
Changing the Sleep Timer Settings	35
Changing the Power Off Timer Settings	36
Epson Connect Solutions for Smartphones, Tablets, and More	37
Using Epson Email Print	37
Using the Epson iPrint Mobile App	38
Using Epson Remote Print	38
Using Epson Scan to Cloud	39
Using AirPrint	39
Using Google Cloud Print	40
Setting Up Google Cloud Print on a Chromebook	41
Printing and Scanning with NFC from Your Android Device	42
Wi-Fi or Wired Networking	45
Wi-Fi Infrastructure Mode Setup	45
Selecting Wireless Network Settings From the Control Panel	46
Wi-Fi Direct Mode Setup	49
Enabling Wi-Fi Direct Mode	50
Changing the Wi-Fi Direct Password	51
Wi-Fi Protected Setup (WPS)	54
Using WPS to Connect to a Network	54
Printing a Network Status Sheet	55
Configuring Email Server Settings	56
Changing or Updating Network Connections	57
Accessing the Web Config Utility	58
Changing a USB Connection to a Wi-Fi Connection	58
Changing a Wi-Fi Connection to a Wired Network Connection	58
Connecting to a New Wi-Fi Router	59
Disabling Wi-Fi Features	59
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	61
Selecting PDL (Page Description Language) Settings	61
PDL Print Configuration Options	62
Selecting Printer Language and Interface Settings	65
Printer Language and Interface Options	66
Printing a PS3 (PostScript) Status Sheet	66
Loading Paper	68
Loading Paper in the Cassette	68
Loading Paper and Envelopes in the Rear Paper Feed Slot	71
Loading Paper in the Front Paper Feed Slot	75
Paper Loading Capacity	77
Available Epson Papers	80
Paper or Media Type Settings - Printing Software	81
Selecting the Paper Settings for Each Source - Control Panel	82
Paper Type Settings - Control Panel	83
Selecting Default Paper Settings - Administrator	84
Selecting the Default Printer Settings - Control Panel	84
Paper Source Settings Options	86
Setting the Universal Print Settings	86
Universal Print Settings Options	87
Installing the Optional Paper Cassette Units	89
Enabling the Optional Paper Cassettes - Windows	94
Enabling the Optional Paper Cassettes - OS X	96
Placing Originals on the Product	98
Placing Originals on the Scanner Glass	98
Placing Originals in the Automatic Document Feeder	100
Copying	104
Copying Documents or Photos	104
Copying Options	105
Printing from a Computer	108
Printing with Windows	108
Selecting Basic Print Settings - Windows	108
Paper Source Options - Windows	111
Print Quality Options - Windows	111
Multi-Page Printing Options - Windows	112
Selecting Double-sided Printing Settings - Windows	112
Double-sided Printing Options - Windows	114
Print Density Adjustments - Windows	115
Selecting Additional Layout and Print Options - Windows	116
Custom Color Correction Options - Windows	118
Image Options and Additional Settings - Windows	119
Header/Footer Settings - Windows	120
Selecting a Printing Preset - Windows	121
Selecting Extended Settings - Windows	122
Extended Settings - Windows	123
Printing Your Document or Photo - Windows	124
Locking Printer Settings - Windows	125
Locked Setting Options	127
Entering a User ID and Password for Printing	128
Selecting Default Print Settings - Windows	129
Changing the Language of the Printer Software Screens	130
Changing Automatic Update Options	131
Printing with OS X	132
Selecting Basic Print Settings - OS X	132
Paper Source Options - OS X	136
Print Quality Options - OS X	136
Print Options - OS X	137
Selecting Page Setup Settings - OS X	137
Selecting Print Layout Options - OS X	138
Selecting Double-sided Printing Settings - OS X	138
Double-sided Printing Options and Adjustments - OS X	140
Managing Color - OS X	140
Color Matching and Color Options - OS X	141
Selecting Printing Preferences - OS X	142
Printing Preferences - OS X	143
Printing Your Document or Photo - OS X	144
Checking Print Status - OS X	144
Printing with the Epson Universal Print Driver - Windows	145
Installing the Epson Universal Print Driver - Windows	146
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	150
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	152
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	154
Selecting Maintenance Options - Epson Universal Print Driver - Windows	156
Extended Settings - Epson Universal Print Driver - Windows	157
Selecting Default Print Settings - Epson Universal Print Driver - Windows	158
Locking Printer Settings - Epson Universal Print Driver - Windows	160
Epson Universal Print Driver Locked Setting Options	161
Adding Network Printers - Epson Universal Print Driver - Windows	162
Printing with the PostScript (PS3) Printer Software - Windows	165
Installing the PostScript (PS3) Printer Software - Windows	165
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	165
Selecting Basic Print Settings - PostScript Printer Software - Windows	168
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	170
Selecting Default Print Settings - PostScript Printer Software - Windows	171
Printing with the PostScript (PS3) Printer Software - OS X	172
Installing the PostScript (PS3) Printer Software - OS X	173
Enabling the Optional Paper Cassettes - PostScript Printer Software - OS X	173
Selecting Basic Print Settings - PostScript Printer Software - OS X	174
Selecting Page Setup Settings - PostScript Printer Software - OS X	180
Selecting Print Layout Options - PostScript Printer Software - OS X	181
Sizing Printed Images - PostScript Printer Software - OS X	182
Managing Color - PostScript Printer Software - OS X	182
Printing Your Document or Photo - PostScript Printer Software - OS X	183
Checking Print Status - PostScript Printer Software - OS X	183
Cancelling Printing Using a Product Button	184
Scanning	185
Starting a Scan	185
Starting a Scan Using the Product Control Panel	185
Scanning to Email	187
Scanning to a Network Folder or FTP Server	189
Control Panel Scanning Options	191
Creating Contacts for Scanning	193
Adding and Assigning Scan Jobs	195
Starting a Scan with Document Capture Pro or Document Capture	196
Starting a Scan Using the Epson Scan Icon	199
Starting a Scan from a Scanning Program	201
Starting a Scan from a Smart Device	203
Selecting Epson Scan Settings	203
Scan Modes	203
Selecting the Scan Mode	204
Scanning in Office Mode	204
Available Document Source Settings - Office Mode	207
Selecting a Scan Area - Office Mode	207
Available Image Adjustments - Office Mode	209
Scanning in Professional Mode	210
Available Document Source Settings - Professional Mode	213
Available Image Types - Professional Mode	213
Selecting a Scan Area - Professional Mode	214
Available Image Adjustments - Professional Mode	217
Selecting a Scan Size - Professional Mode	219
Image Preview Guidelines	222
Scan Resolution Guidelines	222
Selecting Scan File Settings	224
Available Scanned File Types and Optional Settings	226
Scanning with OS X Using Image Capture	227
Available Scan Settings - OS X Image Capture	229
Scanning Special Projects	230
Scanning to a SharePoint Server or Cloud Service	230
Scanning Multi-Page Originals as Separate Files	232
Entering a User ID and Password for Scanning - Windows	234
Faxing	235
Connecting a Telephone or Answering Machine	235
Setting Up Fax Features	241
Setting Up Basic Fax Features	241
Selecting Your Country or Region	241
Selecting the Date and Time	243
Using the Fax Setup Wizard	245
Selecting the Line Type	247
Setting the Number of Rings to Answer	249
Selecting Advanced Fax Settings	251
User Default Settings - Fax	253
Send Settings - Fax	254
Receive Settings - Fax	254
Output Settings - Fax	255
Basic Settings - Fax	257
Security Settings - Fax	258
Setting Up Fax Features Using the Fax Utility - Windows	259
Setting Up Fax Features Using the Fax Utility - OS X	260
Setting Up Contacts and Contact Groups	261
Setting Up Contacts Using the Product Control Panel	261
Creating a Contact	262
Editing or Deleting a Contact	264
Creating a Contact Group	266
Editing or Deleting a Contact Group	268
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	269
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	273
Sending Faxes	275
Sending Faxes from the Product Control Panel	275
Sending a Fax Using the Keypad, Contact List, or History	275
Fax Sending Options	277
Sending a Fax at a Specified Time	279
Sending a Fax on Demand	280
Sending a Stored Fax	281
Sending a Fax from a Connected Telephone	282
Sending Faxes Using the Fax Utility - Windows	283
Sending Faxes Using the Fax Utility - OS X	286
Receiving Faxes	289
Fax Reception	289
Receiving Faxes Automatically	290
Receiving Faxes Manually	290
Forwarding Received Faxes	291
Receiving a Fax by Polling	293
Viewing a Saved Fax	294
Checking Fax Status	294
Printing Fax Reports	295
Fax Report Options	296
Viewing or Printing from a USB Flash Drive or External Device	297
Connecting and Using a USB Flash Drive or External Device	297
USB Device Photo File Specifications	298
Disconnecting a USB Device	298
Viewing and Printing From the LCD Screen	299
Printing JPEG Photos	299
Printing TIFF and PDF Files	300
Photo Adjustment Options - Device Mode	301
Print Setting Options - Device Mode	302
Transferring Files on a USB Device	302
Setting Up File Sharing for File Transfers From Your Computer	303
Transferring Files from a USB Device to Your Computer	304
Replacing Ink Cartridges and Maintenance Boxes	305
Check Cartridge and Maintenance Box Status	305
Checking Cartridge and Maintenance Box Status on the LCD Screen	305
Checking Ink and Maintenance Box Status With Windows	306
Checking Cartridge and Maintenance Box Status with OS X	308
Purchase Epson Ink Cartridges and Maintenance Box	310
Ink Cartridge and Maintenance Box Part Numbers	310
Removing and Installing Ink Cartridges	311
Printing with Black Ink and Expended Color Cartridges	315
Printing with Expended Color Cartridges - Windows	315
Printing with Expended Color Cartridges - OS X	316
Conserving Low Black Ink with Windows	317
Replacing the Maintenance Box	318
Adjusting Print Quality	321
Print Head Maintenance	321
Print Head Nozzle Check	321
Checking the Nozzles Using the Product Control Panel	322
Checking the Nozzles Using a Computer Utility	324
Print Head Cleaning	325
Cleaning the Print Head Using the Product Control Panel	326
Cleaning the Print Head Using a Computer Utility	327
Print Head Alignment	329
Aligning the Print Head Using the Product Control Panel	329
Cleaning the Paper Guide Rollers	331
Cleaning and Transporting Your Product	333
Cleaning Your Product	333
Transporting Your Product	336
Solving Problems	339
Checking for Software Updates	339
Product Status Messages	340
Status Menu Error Codes	342
Running a Product Check	345
Resetting Control Panel Defaults	347
Solving Setup Problems	348
Product Does Not Turn On or Off	348
Noise After Ink Installation	348
Software Installation Problems	349
Solving Network Problems	349
Product Cannot Connect to a Wireless Router or Access Point	350
Network Software Cannot Find Product on a Network	351
Product Does Not Appear in OS X Printer Window	352
Cannot Print Over a Network	352
Cannot Scan Over a Network	354
Solving Copying Problems	355
Product Makes Noise, But Nothing Copies	355
Product Makes Noise When It Sits for a While	355
Originals Do Not Feed From the Automatic Document Feeder	355
Solving Paper Problems	356
Paper Feeding Problems	356
Paper Jam Problems in the Front Cover (A)	358
Paper Jam Problems in the Rear Paper Feed Slot (B1)	359
Paper Jam Problems in the Front Paper Feed Slot (B2)	360
Paper Jam Problems in the Cassette (C1/C2/C3)	362
Paper Jam Problems in the Rear Cover 1 (D1)	363
Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit	366
Document Jams in the Automatic Document Feeder (F)	367
Paper Ejection Problems	372
Solving PCL/PostScript Problems	372
Nothing Prints Using the Postscript Printing Software	372
Documents Print Incorrectly Using the Postscript Printing Software	373
Accessing Printer Properties - Postscript - Windows	373
Solving Problems Printing from a Computer	374
Nothing Prints	374
Product Icon Does Not Appear in Windows Taskbar	375
Printing is Slow	376
Solving Page Layout and Content Problems	377
Inverted Image	378
Too Many Copies Print	378
Blank Pages Print	378
Incorrect Margins on Printout	379
Incorrect Characters Print	379
Incorrect Image Size or Position	380
Slanted Printout	380
Solving Print Quality Problems	381
White or Dark Lines in Printout	381
Blurry or Smeared Printout	382
Faint Printout or Printout Has Gaps	383
Grainy Printout	384
Incorrect Colors	385
Solving Scanning Problems	386
Scanning Software Does Not Operate Correctly	386
Cannot Start Epson Scan	387
Solving Scanned Image Quality Problems	388
Image Consists of a Few Dots Only	388
Line of Dots Appears in All Scanned Images	389
Straight Lines in an Image Appear Crooked	389
Image is Distorted or Blurry	389
Image Colors are Patchy at the Edges	390
Image is Too Dark	390
Back of Original Image Appears in Scanned Image	390
Ripple Patterns Appear in an Image	390
Scanned Image Colors Do Not Match Original Colors	391
Scan Area is Not Adjustable in Thumbnail Preview	391
Scanned Image Edges are Cropped	391
Solving Faxing Problems	392
Cannot Send or Receive Faxes	392
Cannot Receive Faxes with a Telephone Connected to Your Product	394
Fax Memory Full Error Appears	394
Sent Fax Quality is Poor	395
Sent Fax is Received in an Incorrect Size	396
Received Fax Quality is Poor	396
Received Fax is Not Printed	396
Solving USB Device Problems	397
Cannot View or Print from a USB Device	397
Cannot Save Files on a USB Device	397
Cannot Transfer Files To or From a USB Device	398
Uninstall Your Product Software	398
Uninstalling Product Software - Windows	398
Uninstalling Product Software - OS X	400
Where to Get Help	400
Technical Specifications	402
Windows System Requirements	402
OS X System Requirements	403
Scanning Specifications	403
Automatic Document Feeder (ADF) Specifications	404
Fax Specifications	404
Paper Specifications	405
Printable Area Specifications	406
Ink Cartridge Specifications	407
Dimension Specifications	408
Electrical Specifications	409
Environmental Specifications	409
Interface Specifications	409
External USB Device Specifications	410
Network Interface Specifications	410
Safety and Approvals Specifications	411
PostScript Fonts	412
PCL Fonts	414
Symbol Sets	416
Notices	424
Important Safety Instructions	424
General Product Safety Instructions	424
Ink Cartridge Safety Instructions	426
Wireless Connection Safety Instructions	427
Telephone Equipment Safety Instructions	427
LCD Screen Safety Instructions	427
FCC Compliance Statement	428
Trademarks	430
Copyright Notice	431
A Note Concerning Responsible Use of Copyrighted Materials	431
Default Delay Times for Power Management for Epson Products	432