Epson WorkForce Pro WF-6590 User Manual - Page 62

Cannot Import a Digital Certificate, Cannot Update a Certificate or Create a CSR, Message, Solution

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Message Private key is required. Setup failed. Solution Do one of the following to pair a private key with the certificate: • For PEM/DER format certificates obtained from a CSR using a computer, specify the private key file. • For PKCS#12 format certificates obtained from a CSR using a computer, create a file containing the private key. If you re-imported a PEM/DER format certificate obtained from a CSR using Web Config, you can only import it once. You must obtain and import a new certificate. Make sure the computer and product are connected, and the certificate file is not corrupted, then import the certificate file again. Parent topic: Solving Digital Certificate Problems Cannot Import a Digital Certificate If you cannot import a digital certificate, try these solutions: • Make sure the CA-signed certificate and the CSR have the same information. If they do not match, import the certificate to a device that matches the information or use the CSR to obtain the CA-signed certificate again. • Make sure the CA-signed certificate file size is 5KB or less. • Make sure you are entering the correct password. Parent topic: Solving Digital Certificate Problems Cannot Update a Certificate or Create a CSR If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these solutions: • Make sure that you entered a Common Name setting in Web Config. • Make sure the Common Name setting does not contain unsupported characters or is divided by a comma. Correct the setting and update the certificate again. 62

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Message
Solution
Private key is required.
Do one of the following to pair a private key with
the certificate:
• For PEM/DER format certificates obtained from
a CSR using a computer, specify the private key
file.
• For PKCS#12 format certificates obtained from
a CSR using a computer, create a file containing
the private key.
If you re-imported a PEM/DER format certificate
obtained from a CSR using Web Config, you can
only import it once. You must obtain and import a
new certificate.
Setup failed.
Make sure the computer and product are
connected, and the certificate file is not corrupted,
then import the certificate file again.
Parent topic:
Solving Digital Certificate Problems
Cannot Import a Digital Certificate
If you cannot import a digital certificate, try these solutions:
• Make sure the CA-signed certificate and the CSR have the same information. If they do not match,
import the certificate to a device that matches the information or use the CSR to obtain the CA-signed
certificate again.
• Make sure the CA-signed certificate file size is 5KB or less.
• Make sure you are entering the correct password.
Parent topic:
Solving Digital Certificate Problems
Cannot Update a Certificate or Create a CSR
If you cannot update a self-signed certificate or create a CSR for a CA-signed certificate, try these
solutions:
• Make sure that you entered a
Common Name
setting in Web Config.
• Make sure the
Common Name
setting does not contain unsupported characters or is divided by a
comma. Correct the setting and update the certificate again.
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