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Epson WorkForce Pro WF-8590 User Manual - Page 350

Status Menu Error Codes, LCD screen message, Condition/solution, Line Type, Dial Tone Detection

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LCD screen message Communication error No dial tone detected. Combination of IP address and subnet mask is invalid. Recovery mode Condition/solution Make sure the computer is connected to your product and the Epson Scan and Document Capture Pro software is installed correctly. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.) There is a problem with the network connection to your product. An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Related references Where to Get Help Related tasks Checking for Software Updates Selecting the Line Type Connecting a Telephone or Answering Machine Removing and Installing Ink Cartridges Related topics Wi-Fi or Wired Networking Status Menu Error Codes If a job does not complete successfully, you can check the error code. Press the Status button, then select Job History and locate the incomplete job. Select the job to display the error code and additional information. 350

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Status Button Information	19
Setting a Password and Locking the Control Panel	20
Entering Characters on the LCD Screen	22
Using Presets	22
Setting User Feature Restrictions (Access Control)	24
Changing LCD Screen Language	25
Adjusting Control Panel Sounds	26
Adjusting the Screen Brightness	27
Turning Off the Operation Time Out Setting	28
Product Parts Locations	29
Product Parts - Front	30
Product Parts - Inside	33
Product Parts - Back	35
Using Eco Mode and Other Power Saving Settings	36
Changing the Eco Mode Settings	36
Changing the Sleep Timer Settings	37
Changing the Power Off Timer Settings	38
Epson Connect Solutions for Smartphones, Tablets, and More	39
Using Epson Email Print	39
Using the Epson iPrint Mobile App	40
Using Epson Remote Print	40
Using Epson Scan to Cloud	41
Using AirPrint	41
Using Google Cloud Print	42
Setting Up Google Cloud Print on a Chromebook	43
Wi-Fi or Wired Networking	45
Wi-Fi Infrastructure Mode Setup	45
Selecting Wireless Network Settings From the Control Panel	46
Wi-Fi Direct Mode Setup	48
Enabling Wi-Fi Direct Mode	49
Wi-Fi Protected Setup (WPS)	52
Using WPS to Connect to a Network	52
Printing a Network Status Sheet	53
Changing or Updating Network Connections	54
Accessing the Web Config Utility	54
Changing a USB Connection to a Wi-Fi Connection	55
Changing a Wi-Fi Connection to a Wired Network Connection	55
Connecting to a New Wi-Fi Router	55
Configuring Email Server Settings	56
Disabling Wi-Fi Features	57
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	59
Selecting PDL (Page Description Language) Settings	59
PDL Print Configuration Options	60
Selecting Printer Language and Interface Settings	63
Printer Language and Interface Options	64
Printing a PS3 (PostScript) Status Sheet	65
Loading Paper	66
Loading Paper in the Cassette	66
Loading Paper and Envelopes in the Rear Paper Feed Slot	69
Loading Paper in the Front Paper Feed Slot	73
Paper Loading Capacity	75
Available Epson Papers	77
Paper or Media Type Settings - Printing Software	79
Selecting the Paper Settings for Each Source - Control Panel	80
Paper Type Settings - Control Panel	81
Selecting Default Paper Settings - Administrator	82
Selecting the Default Printer Settings	82
Paper Source Settings Options	84
Setting the Universal Print Settings	84
Universal Print Settings Options	85
Installing the Optional Cabinet and Paper Cassettes	86
Installing the Optional Cabinet	87
Installing the Optional Paper Cassette Units	94
Enabling the Optional Paper Cassettes - Windows	101
Enabling the Optional Paper Cassettes - OS X	102
Placing Originals on the Product	104
Placing Originals on the Scanner Glass	104
Placing Originals in the Automatic Document Feeder	105
Copying	108
Copying Documents or Photos	108
Copying Options	109
Printing from a Computer	112
Printing with Windows	112
Selecting Basic Print Settings - Windows	112
Paper Source Options - Windows	115
Print Quality Options - Windows	115
Multi-Page Printing Options - Windows	116
Selecting Double-sided Printing Settings - Windows	116
Double-sided Printing Options - Windows	119
Print Density Adjustments - Windows	119
Selecting Additional Layout and Print Options - Windows	120
Custom Color Correction Options - Windows	122
Image Options and Additional Settings - Windows	123
Header/Footer Settings - Windows	124
Selecting a Printing Preset - Windows	125
Selecting Extended Settings - Windows	126
Extended Settings - Windows	127
Printing Your Document or Photo - Windows	128
Locking Printer Settings - Windows	129
Administrator Lock Settings	131
Entering a User ID and Password for Printing	132
Selecting Default Print Settings - Windows	133
Changing the Language of the Printer Software Screens	134
Changing Automatic Update Options	135
Printing with OS X	136
Selecting Basic Print Settings - OS X	137
Paper Source Options - OS X	141
Print Quality Options - OS X	141
Print Options - OS X	142
Selecting Page Setup Settings - OS X	142
Selecting Print Layout Options - OS X	143
Selecting Double-sided Printing Settings - OS X	144
Double-sided Printing Options and Adjustments - OS X	145
Managing Color - OS X	146
Color Matching and Color Options - OS X	147
Selecting Printing Preferences - OS X	148
Printing Preferences - OS X	149
Printing Your Document or Photo - OS X	150
Checking Print Status - OS X	150
Printing with the Epson Universal Print Driver - Windows	151
Installing the Epson Universal Print Driver - Windows	152
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	156
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	158
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	160
Selecting Maintenance Options - Epson Universal Print Driver - Windows	162
Extended Settings - Epson Universal Print Driver - Windows	163
Selecting Default Print Settings - Epson Universal Print Driver - Windows	164
Locking Printer Settings - Epson Universal Print Driver - Windows	166
Epson Universal Print Driver Lock Settings	168
Adding Network Printers - Epson Universal Print Driver - Windows	169
Printing with the PostScript (PS3) Printer Software - Windows	172
Installing the PostScript (PS3) Printer Software - Windows	172
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	172
Selecting Basic Print Settings - PostScript Printer Software - Windows	174
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	177
Selecting Default Print Settings - PostScript Printer Software - Windows	178
Printing with the PostScript (PS3) Printer Software - OS X	179
Installing the PostScript (PS3) Printer Software - OS X	180
Enabling the Optional Paper Cassettes - PostScript Printer Software - OS X	180
Selecting Basic Print Settings - PostScript Printer Software - OS X	181
Selecting Page Setup Settings - PostScript Printer Software - OS X	187
Selecting Print Layout Options - PostScript Printer Software - OS X	188
Sizing Printed Images - PostScript Printer Software - OS X	189
Managing Color - PostScript Printer Software - OS X	189
Printing Your Document or Photo - PostScript Printer Software - OS X	190
Checking Print Status - PostScript Printer Software - OS X	190
Cancelling Printing Using a Product Button	191
Scanning	192
Starting a Scan	192
Starting a Scan Using the Product Control Panel	192
Scanning to Email	194
Scanning to a Network Folder or FTP Server	196
Control Panel Scanning Options	198
Creating Contacts for Scanning	200
Adding and Assigning Scan Jobs	202
Starting a Scan with Document Capture Pro or Document Capture	203
Starting a Scan Using the Epson Scan Icon	206
Starting a Scan from a Scanning Program	208
Selecting Epson Scan Settings	210
Scan Modes	210
Selecting the Scan Mode	211
Scanning in Office Mode	211
Available Document Source Settings - Office Mode	214
Selecting a Scan Area - Office Mode	214
Available Image Adjustments - Office Mode	217
Scanning in Professional Mode	218
Available Document Source Settings - Professional Mode	221
Available Image Types - Professional Mode	221
Selecting a Scan Area - Professional Mode	222
Available Image Adjustments - Professional Mode	225
Selecting a Scan Size - Professional Mode	227
Image Preview Guidelines	230
Scan Resolution Guidelines	230
Selecting Scan File Settings	232
Available Scanned File Types and Optional Settings	234
Scanning with OS X Using Image Capture	235
Available Scan Settings - OS X Image Capture	237
Scanning Special Projects	238
Scanning to a SharePoint Server or Cloud Service	238
Scanning Multi-Page Originals as Separate Files	240
Entering a User ID and Password for Scanning - Windows	241
Faxing	243
Connecting a Telephone or Answering Machine	243
Setting Up Fax Features	249
Setting Up Basic Fax Features	249
Selecting Your Country or Region	249
Selecting the Date and Time	251
Using the Fax Setup Wizard	253
Selecting the Line Type	255
Setting the Number of Rings to Answer	257
Selecting Advanced Fax Settings	259
User Default Settings - Fax	261
Send Settings - Fax	262
Receive Settings - Fax	262
Output Settings - Fax	263
Basic Settings - Fax	265
Security Settings - Fax	266
Setting Up Fax Features Using the Fax Utility - Windows	267
Setting Up Fax Features Using the Fax Utility - OS X	268
Setting Up Contacts and Contact Groups	269
Setting Up Contacts Using the Product Control Panel	270
Creating a Contact	270
Editing or Deleting a Contact	272
Creating a Contact Group	273
Editing or Deleting a Contact Group	275
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	277
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	281
Sending Faxes	283
Sending Faxes from the Product Control Panel	283
Sending a Fax Using the Keypad, Contact List, or History	283
Fax Sending Options	285
Sending a Fax at a Specified Time	287
Sending a Fax on Demand	288
Sending a Stored Fax	289
Dialing Fax Numbers from a Connected Telephone	291
Sending Faxes Using the Fax Utility - Windows	292
Sending Faxes Using the Fax Utility - OS X	294
Receiving Faxes	297
Fax Reception	297
Receiving Faxes Automatically	298
Receiving Faxes Manually	298
Forwarding Received Faxes	299
Receiving a Fax by Polling	301
Viewing a Fax on the LCD Screen	301
Checking Fax Status	302
Printing Fax Reports	303
Fax Report Options	303
Using USB Flash Drives With Your Product	305
Inserting a USB Flash Drive	305
USB Device Photo File Specifications	305
Removing a USB Flash Drive	306
Viewing and Printing From the LCD Screen	306
Printing JPEG Photos	306
Printing TIFF and PDF Files	308
Photo Adjustment Options - Device Mode	308
Print Setting Options - Device Mode	309
Transferring Files on a USB Flash Drive	310
Setting Up File Sharing for File Transfers From Your Computer	310
Transferring Files from a USB Flash Drive to Your Computer	311
Replacing Ink Cartridges and Maintenance Boxes	313
Check Cartridge and Maintenance Box Status	313
Checking Cartridge Status on the LCD Screen	313
Checking Cartridge and Maintenance Box Status with Windows	314
Checking Cartridge and Maintenance Box Status with OS X	317
Purchase Epson Ink Cartridges and Maintenance Box	319
Ink Cartridge and Maintenance Box Part Numbers	319
Removing and Installing Ink Cartridges	320
Printing with Black Ink and Expended Color Cartridges	323
Printing with Expended Color Cartridges - Windows	323
Printing with Expended Color Cartridges - OS X	324
Conserving Low Black Ink with Windows	326
Replacing the Maintenance Box	326
Adjusting Print Quality	329
Print Head Maintenance	329
Print Head Nozzle Check	329
Checking the Nozzles Using the Product Control Panel	330
Checking the Nozzles Using a Computer Utility	332
Print Head Cleaning	333
Cleaning the Print Head Using the Product Control Panel	334
Cleaning the Print Head Using a Computer Utility	335
Print Head Alignment	337
Aligning the Print Head Using the Product Control Panel	337
Aligning the Print Head Using a Computer Utility	339
Cleaning the Paper Guide	341
Cleaning and Transporting Your Product	343
Cleaning Your Product	343
Transporting Your Product	346
Solving Problems	348
Checking for Software Updates	348
Product Status Messages	349
Status Menu Error Codes	350
Running a Product Check	354
Resetting Control Panel Defaults	356
Solving Setup Problems	357
Product Does Not Turn On or Off	357
Noise After Ink Installation	357
Software Installation Problems	358
Solving Network Problems	358
Product Cannot Connect to a Wireless Router or Access Point	359
Network Software Cannot Find Product on a Network	360
Product Does Not Appear in OS X Printer Window	361
Cannot Print Over a Network	361
Cannot Scan Over a Network	363
Solving Copying Problems	364
Product Makes Noise, But Nothing Copies	364
Product Makes Noise When It Sits for a While	364
Originals Do Not Feed From the Automatic Document Feeder	364
Solving Paper Problems	365
Paper Feeding Problems	365
Paper Jam Problems in the Front Cover (A)	367
Paper Jam Problems in the Rear Paper Feed Slot (B1)	368
Paper Jam Problems in the Front Paper Feed Slot (B2)	368
Paper Jam Problems in the Cassette (C1/C2/C3/C4)	371
Paper Jam Problems in the Rear Cover 1 (D1)	372
Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit	375
Document Jams in the Automatic Document Feeder (F)	377
Paper Ejection Problems	381
Solving PostScript Printing Problems	381
Nothing Prints Using the Postscript Printing Software	381
Documents Print Incorrectly Using the Postscript Printing Software	382
Accessing Printer Properties - Postscript - Windows	382
Solving Problems Printing from a Computer	383
Nothing Prints	383
Product Icon Does Not Appear in Windows Taskbar	384
Printing is Slow	385
Solving Page Layout and Content Problems	386
Inverted Image	386
Too Many Copies Print	387
Blank Pages Print	387
Incorrect Margins on Printout	388
Incorrect Characters Print	388
Incorrect Image Size or Position	388
Slanted Printout	389
Solving Print Quality Problems	389
White or Dark Lines in Printout	390
Blurry or Smeared Printout	391
Faint Printout or Printout Has Gaps	392
Grainy Printout	393
Incorrect Colors	394
Solving Scanning Problems	395
Scanning Software Does Not Operate Correctly	395
Cannot Start Epson Scan	396
Solving Scanned Image Quality Problems	396
Image Consists of a Few Dots Only	397
Line of Dots Appears in All Scanned Images	397
Straight Lines in an Image Appear Crooked	398
Image is Distorted or Blurry	398
Image Colors are Patchy at the Edges	398
Image is Too Dark	398
Back of Original Image Appears in Scanned Image	399
Ripple Patterns Appear in an Image	399
Scanned Image Colors Do Not Match Original Colors	399
Scan Area is Not Adjustable in Thumbnail Preview	400
Scanned Image Edges are Cropped	400
Solving Faxing Problems	400
Cannot Send or Receive Faxes	401
Cannot Receive Faxes with a Telephone Connected to Your Product	402
Fax Memory Full Error Appears	403
Sent Fax Quality is Poor	403
Sent Fax is Received in an Incorrect Size	404
Received Fax Quality is Poor	405
Received Fax is Not Printed	405
Solving USB Flash Drive Problems	405
Cannot View or Print from a USB Flash Drive	405
Cannot Save Files on a USB Flash Drive	406
Cannot Transfer Files To or From a USB Flash Drive	406
When to Uninstall Your Product Software	407
Uninstalling Product Software - Windows	407
Uninstalling Product Software - OS X	408
Where to Get Help	409
Technical Specifications	410
Windows System Requirements	410
OS X System Requirements	411
Scanning Specifications	411
Automatic Document Feeder (ADF) Specifications	412
Fax Specifications	412
Paper Specifications	413
Printable Area Specifications	415
Ink Cartridge Specifications	416
Dimension Specifications	416
Electrical Specifications	417
Environmental Specifications	418
Interface Specifications	418
External USB Device Specifications	419
Network Interface Specifications	419
Safety and Approvals Specifications	420
PS3 Mode Fonts	421
PCL5 Mode Fonts	423
PCL6 Mode Fonts	425
Symbol Sets	427
Notices	436
General Product Safety Instructions	436
Ink Cartridge Safety Instructions	438
LCD Screen Safety Instructions	439
Wireless Connection Safety Instructions	439
Telephone Equipment Safety Instructions	439
Cabinet Safety Instructions	440
FCC Compliance Statement	440
Software Notice	443
Trademarks	491
Copyright Notice	491
libTIFF Software Acknowledgment	492
A Note Concerning Responsible Use of Copyrighted Materials	493
Default Delay Times for Power Management for Epson Products	493