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Epson WorkForce Pro WF-R8590 User Manual - Page 398

Scanning Software Does Not Operate Correctly, Cannot Start Epson Scan

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Cannot Start Epson Scan Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Scanning Problems Related concepts When to Uninstall Your Product Software Related tasks Uninstalling Product Software - Windows Uninstalling Product Software - OS X Scanning with OS X Using Image Capture Cannot Start Epson Scan If you cannot start Epson Scan, try these solutions: • Make sure your product is turned on and any interface cables are securely connected at both ends. • Make sure Epson Scan is selected in your scanning program. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan. • Check the connection setting and test the connection using Epson Scan Settings: 398

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Status Button Information	19
Setting a Password and Locking the Control Panel	20
Entering Characters on the LCD Screen	22
Using Presets	22
Setting User Feature Restrictions (Access Control)	24
Changing LCD Screen Language	25
Adjusting Control Panel Sounds	26
Adjusting the Screen Brightness	27
Turning Off the Operation Time Out Setting	28
Preventing PC Connection via USB	29
Product Parts Locations	30
Product Parts - Front	31
Product Parts - Inside	34
Product Parts - Back	36
Using Eco Mode and Other Power Saving Settings	37
Changing the Eco Mode Settings	37
Changing the Sleep Timer Settings	38
Changing the Power Off Timer Settings	39
Epson Connect Solutions for Smartphones, Tablets, and More	40
Using Epson Email Print	40
Using the Epson iPrint Mobile App	41
Using Epson Remote Print	41
Using Epson Scan to Cloud	42
Using AirPrint	42
Using Google Cloud Print	43
Setting Up Google Cloud Print on a Chromebook	44
Wi-Fi or Wired Networking	46
Wi-Fi Infrastructure Mode Setup	46
Selecting Wireless Network Settings From the Control Panel	47
Wi-Fi Direct Mode Setup	49
Enabling Wi-Fi Direct Mode	50
Wi-Fi Protected Setup (WPS)	53
Using WPS to Connect to a Network	53
Printing a Network Status Sheet	54
Changing or Updating Network Connections	55
Accessing the Web Config Utility	55
Changing a USB Connection to a Wi-Fi Connection	55
Changing a Wi-Fi Connection to a Wired Network Connection	56
Connecting to a New Wi-Fi Router	56
Configuring Email Server Settings	57
Disabling Wi-Fi Features	58
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	60
Selecting PDL (Page Description Language) Settings	60
PDL Print Configuration Options	61
Selecting Printer Language and Interface Settings	64
Printer Language and Interface Options	65
Printing a PS3 (PostScript) Status Sheet	66
Loading Paper	67
Loading Paper in the Cassette	67
Loading Paper and Envelopes in the Rear Paper Feed Slot	70
Loading Paper in the Front Paper Feed Slot	74
Paper Loading Capacity	76
Available Epson Papers	77
Paper or Media Type Settings - Printing Software	80
Selecting the Paper Settings for Each Source - Control Panel	81
Paper Type Settings - Control Panel	82
Selecting Default Paper Settings - Administrator	83
Selecting the Default Printer Settings	83
Paper Source Settings Options	85
Setting the Universal Print Settings	85
Universal Print Settings Options	86
Installing the Optional Cabinet and Paper Cassettes	87
Installing the Optional Cabinet	88
Installing the Optional Paper Cassette Units	95
Enabling the Optional Paper Cassettes - Windows	101
Enabling the Optional Paper Cassettes - OS X	102
Placing Originals on the Product	104
Placing Originals on the Scanner Glass	104
Placing Originals in the Automatic Document Feeder	105
Copying	108
Copying Documents or Photos	108
Copying Options	109
Printing from a Computer	112
Printing with the Standard Epson Printer Software - Windows	112
Selecting Basic Print Settings - Windows	112
Paper Source Options - Windows	115
Print Quality Options - Windows	115
Multi-Page Printing Options - Windows	116
Selecting Double-sided Printing Settings - Windows	116
Double-sided Printing Options - Windows	119
Print Density Adjustments - Windows	119
Selecting Additional Layout and Print Options - Windows	120
Custom Color Correction Options - Windows	122
Image Options and Additional Settings - Windows	123
Header/Footer Settings - Windows	124
Selecting a Printing Preset - Windows	125
Selecting Extended Settings - Windows	126
Extended Settings - Windows	127
Printing Your Document or Photo - Windows	128
Locking Printer Settings - Windows	129
Administrator Lock Settings	131
Entering a User ID and Password for Printing	132
Selecting Default Print Settings - Windows	133
Changing the Language of the Printer Software Screens	134
Changing Automatic Update Options	135
Printing with OS X	136
Selecting Basic Print Settings - OS X	137
Paper Source Options - OS X	141
Print Quality Options - OS X	141
Print Options - OS X	142
Selecting Page Setup Settings - OS X	142
Selecting Print Layout Options - OS X	143
Selecting Double-sided Printing Settings - OS X	144
Double-sided Printing Options and Adjustments - OS X	145
Managing Color - OS X	146
Color Matching and Color Options - OS X	147
Selecting Printing Preferences - OS X	148
Printing Preferences - OS X	149
Printing Your Document or Photo - OS X	150
Checking Print Status - OS X	150
Printing with the Epson Universal Print Driver - Windows	151
Installing the Epson Universal Print Driver - Windows	152
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	156
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	158
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	160
Selecting Maintenance Options - Epson Universal Print Driver - Windows	162
Extended Settings - Epson Universal Print Driver - Windows	163
Selecting Default Print Settings - Epson Universal Print Driver - Windows	164
Locking Printer Settings - Epson Universal Print Driver - Windows	166
Epson Universal Print Driver Lock Settings	168
Adding Network Printers - Epson Universal Print Driver - Windows	169
Printing with the PostScript (PS3) Printer Software - Windows	172
Installing the PostScript (PS3) Printer Software - Windows	172
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	172
Selecting Basic Print Settings - PostScript Printer Software - Windows	174
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	177
Selecting Default Print Settings - PostScript Printer Software - Windows	178
Printing with the PostScript (PS3) Printer Software - OS X	179
Installing the PostScript (PS3) Printer Software - OS X	180
Enabling the Optional Paper Cassettes - PostScript Printer Software - OS X	180
Selecting Basic Print Settings - PostScript Printer Software - OS X	181
Selecting Page Setup Settings - PostScript Printer Software - OS X	187
Selecting Print Layout Options - PostScript Printer Software - OS X	188
Sizing Printed Images - PostScript Printer Software - OS X	189
Managing Color - PostScript Printer Software - OS X	189
Printing Your Document or Photo - PostScript Printer Software - OS X	190
Checking Print Status - PostScript Printer Software - OS X	190
Cancelling Printing Using a Product Button	191
Scanning	192
Starting a Scan	192
Starting a Scan Using the Product Control Panel	192
Scanning to Email	194
Scanning to a Network Folder or FTP Server	196
Control Panel Scanning Options	198
Creating Contacts for Scanning	200
Adding and Assigning Scan Jobs	202
Starting a Scan with Document Capture Pro or Document Capture	203
Starting a Scan Using the Epson Scan Icon	206
Starting a Scan from a Scanning Program	208
Selecting Epson Scan Settings	210
Scan Modes	210
Selecting the Scan Mode	211
Scanning in Office Mode	211
Available Document Source Settings - Office Mode	214
Selecting a Scan Area - Office Mode	214
Available Image Adjustments - Office Mode	217
Scanning in Professional Mode	218
Available Document Source Settings - Professional Mode	221
Available Image Types - Professional Mode	221
Selecting a Scan Area - Professional Mode	222
Available Image Adjustments - Professional Mode	225
Selecting a Scan Size - Professional Mode	227
Image Preview Guidelines	230
Scan Resolution Guidelines	230
Selecting Scan File Settings	232
Available Scanned File Types and Optional Settings	234
Scanning with OS X Using Image Capture	235
Available Scan Settings - OS X Image Capture	237
Scanning Special Projects	238
Scanning to a SharePoint Server or Cloud Service	238
Scanning Multi-Page Originals as Separate Files	240
Entering a User ID and Password for Scanning - Windows	241
Faxing	243
Connecting a Telephone or Answering Machine	243
Setting Up Fax Features	249
Setting Up Basic Fax Features	249
Selecting Your Country or Region	249
Selecting the Date and Time	251
Using the Fax Setup Wizard	253
Selecting the Line Type	255
Setting the Number of Rings to Answer	257
Selecting Advanced Fax Settings	259
User Default Settings - Fax	261
Send Settings - Fax	262
Receive Settings - Fax	262
Output Settings - Fax	263
Basic Settings - Fax	265
Security Settings - Fax	266
Setting Up Fax Features Using the Fax Utility - Windows	267
Setting Up Fax Features Using the Fax Utility - OS X	269
Setting Up Contacts and Contact Groups	270
Setting Up Contacts Using the Product Control Panel	270
Creating a Contact	271
Editing or Deleting a Contact	273
Creating a Contact Group	274
Editing or Deleting a Contact Group	276
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	278
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	282
Sending Faxes	284
Sending Faxes from the Product Control Panel	284
Sending a Fax Using the Keypad, Contact List, or History	284
Fax Sending Options	286
Sending a Fax at a Specified Time	288
Sending a Fax on Demand	289
Sending a Stored Fax	290
Dialing Fax Numbers from a Connected Telephone	292
Sending Faxes Using the Fax Utility - Windows	293
Sending Faxes Using the Fax Utility - OS X	295
Receiving Faxes	298
Fax Reception	298
Receiving Faxes Automatically	299
Receiving Faxes Manually	299
Forwarding Received Faxes	300
Receiving a Fax by Polling	301
Viewing a Fax on the LCD Screen	302
Checking Fax Status	303
Printing Fax Reports	304
Fax Report Options	304
Using USB Flash Drives With Your Product	306
Inserting a USB Flash Drive	306
USB Device Photo File Specifications	306
Removing a USB Flash Drive	307
Viewing and Printing From the LCD Screen	307
Printing JPEG Photos	307
Printing TIFF and PDF Files	309
Photo Adjustment Options - Device Mode	309
Print Setting Options - Device Mode	310
Transferring Files on a USB Flash Drive	311
Setting Up File Sharing for File Transfers From Your Computer	311
Transferring Files from a USB Flash Drive to Your Computer	312
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	314
Check Ink and Maintenance Box Status	314
Checking Ink Status on the LCD Screen	315
Checking Ink and Maintenance Box Status With Windows	315
Checking Ink and Maintenance Box Status with OS X	317
Purchase Epson Ink Packs and Maintenance Boxes	318
Ink Supply Unit (Ink Pack) Part Numbers	318
Removing and Installing Ink Packs	319
Printing with Black Ink and Expended Color Ink Packs	323
Printing with Expended Color Ink Packs - Windows	323
Printing with Expended Color Ink Packs - OS X	324
Conserving Low Black Ink with Windows	325
Replacing the Maintenance Box	326
Adjusting Print Quality	328
Print Head Maintenance	328
Print Head Nozzle Check	328
Checking the Nozzles Using the Product Control Panel	329
Checking the Nozzles Using a Computer Utility	331
Print Head Cleaning	332
Cleaning the Print Head Using the Product Control Panel	333
Cleaning the Print Head Using a Computer Utility	334
Flushing the Ink Tubes	336
Print Head Alignment	337
Aligning the Print Head Using the Product Control Panel	338
Aligning the Print Head Using a Computer Utility	340
Cleaning the Paper Guide	342
Cleaning and Transporting Your Product	344
Cleaning Your Product	344
Transporting Your Product	347
Solving Problems	350
Checking for Software Updates	350
Product Status Messages	351
Status Menu Error Codes	352
Running a Product Check	356
Resetting Control Panel Defaults	357
Solving Setup Problems	358
Product Does Not Turn On or Off	359
Noise After Ink Installation	359
Software Installation Problems	359
Solving Network Problems	360
Product Cannot Connect to a Wireless Router or Access Point	360
Network Software Cannot Find Product on a Network	362
Product Does Not Appear in OS X Printer Window	362
Cannot Print Over a Network	363
Cannot Scan Over a Network	364
Solving Copying Problems	365
Product Makes Noise, But Nothing Copies	366
Product Makes Noise When It Sits for a While	366
Originals Do Not Feed From the Automatic Document Feeder	366
Solving Paper Problems	366
Paper Feeding Problems	367
Paper Jam Problems in the Front Cover (A)	368
Paper Jam Problems in the Rear Paper Feed Slot (B1)	370
Paper Jam Problems in the Front Paper Feed Slot (B2)	371
Paper Jam Problems in the Cassette (C1/C2/C3/C4)	373
Paper Jam Problems in the Rear Cover 1 (D1)	375
Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit	377
Document Jams in the Automatic Document Feeder (F)	379
Paper Ejection Problems	384
Solving PostScript Printing Problems	384
Nothing Prints Using the Postscript Printing Software	384
Documents Print Incorrectly Using the Postscript Printing Software	385
Accessing Printer Properties - Postscript - Windows	385
Solving Problems Printing from a Computer	386
Nothing Prints	386
Product Icon Does Not Appear in Windows Taskbar	387
Printing is Slow	388
Solving Page Layout and Content Problems	389
Inverted Image	389
Too Many Copies Print	390
Blank Pages Print	390
Incorrect Margins on Printout	391
Incorrect Characters Print	391
Incorrect Image Size or Position	391
Slanted Printout	392
Solving Print Quality Problems	392
White or Dark Lines in Printout	393
Blurry or Smeared Printout	394
Faint Printout or Printout Has Gaps	395
Grainy Printout	396
Incorrect Colors	397
Solving Scanning Problems	397
Scanning Software Does Not Operate Correctly	398
Cannot Start Epson Scan	398
Solving Scanned Image Quality Problems	399
Image Consists of a Few Dots Only	400
Line of Dots Appears in All Scanned Images	400
Straight Lines in an Image Appear Crooked	400
Image is Distorted or Blurry	401
Image Colors are Patchy at the Edges	401
Image is Too Dark	401
Back of Original Image Appears in Scanned Image	402
Ripple Patterns Appear in an Image	402
Scanned Image Colors Do Not Match Original Colors	402
Scan Area is Not Adjustable in Thumbnail Preview	403
Scanned Image Edges are Cropped	403
Solving Faxing Problems	403
Cannot Send or Receive Faxes	404
Cannot Receive Faxes with a Telephone Connected to Your Product	405
Fax Memory Full Error Appears	406
Sent Fax Quality is Poor	406
Sent Fax is Received in an Incorrect Size	407
Received Fax Quality is Poor	408
Received Fax is Not Printed	408
Solving USB Flash Drive Problems	408
Cannot View or Print from a USB Flash Drive	408
Cannot Save Files on a USB Flash Drive	409
Cannot Transfer Files To or From a USB Flash Drive	409
When to Uninstall Your Product Software	410
Uninstalling Product Software - Windows	410
Uninstalling Product Software - OS X	411
Where to Get Help	412
Technical Specifications	413
Windows System Requirements	413
OS X System Requirements	414
Scanning Specifications	414
Automatic Document Feeder (ADF) Specifications	415
Fax Specifications	416
Paper Specifications	417
Printable Area Specifications	418
Ink Pack Specifications	419
Dimension Specifications	419
Electrical Specifications	420
Environmental Specifications	421
Interface Specifications	421
External USB Device Specifications	421
Network Interface Specifications	422
Safety and Approvals Specifications	423
PS3 Mode Fonts	424
PCL5 Mode Fonts	426
PCL6 Mode Fonts	428
Symbol Sets	430
Notices	438
General Product Safety Instructions	438
Ink Pack Safety Instructions	440
LCD Screen Safety Instructions	440
Wireless Connection Safety Instructions	441
Telephone Equipment Safety Instructions	441
FCC Compliance Statement	441
Software Notice	444
Trademarks	492
Copyright Notice	493
libTIFF Software Acknowledgment	493
A Note Concerning Responsible Use of Copyrighted Materials	494
Default Delay Times for Power Management for Epson Products	494

Match case Limit results 1 per page

Cannot Start Epson Scan

Parent topic:

Solving Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart your scanning software.

• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

Note:

With OS X, in addition to scanning with Image Capture, you can download and install Epson

Scan scanning software. Epson Scan provides additional image adjustment and photo correction

features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR

scanning software. To download Epson Scan, visit Epson's driver download site (

U.S. downloads

Canadian downloads

Parent topic:

Solving Scanning Problems

Related concepts

When to Uninstall Your Product Software

Related tasks

Uninstalling Product Software - Windows

Uninstalling Product Software - OS X

Scanning with OS X Using Image Capture

Cannot Start Epson Scan

If you cannot start Epson Scan, try these solutions:

• Make sure your product is turned on and any interface cables are securely connected at both ends.

• Make sure Epson Scan is selected in your scanning program.

• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,

wake your system and restart Epson Scan.

• Check the connection setting and test the connection using Epson Scan Settings:

398