Epson WorkForce Pro WP-4020 Start Here - Page 3

3 Windows: If you see the AutoPlay window, click Run Setup.exe. If you see the User Account Control screen, click Yes or Continue. Mac OS® X: Double-click the Epson icon. 4 Click Install (Windows) or Continue (Mac OS X) and follow the instructions on your computer screen. 5 When you see the Select Your Connection screen, check the "Connection options" section on this sheet for more information. Then click Next (Windows) or Continue (Mac OS X) and follow the instructions on your computer screen. Connection options Wireless connection You must install the software on every computer from which you want to print. For the first installation, we recommend using a temporary USB cable connection to simplify wireless setup. After the printer is connected to the network, you will be prompted to remove the cable. (USB cable not included.) Make sure you know your network name (SSID) and network password: • Network name • Network password If you don't have this information, contact the person who set up your network. Direct USB connection Make sure you have a USB cable. Wired network connection Make sure you have an Ethernet® network cable (not included). You must install the software on every computer from which you want to print. Any problems? Network setup and printing problems • If you're connecting the printer via Wi-Fi Protected Setup (WPS), make sure you press and hold the Wi-Fi button on the printer within 2 minutes of pressing the WPS button on your router. Press and hold the Wi-Fi button on the printer for 3 seconds. • Try connecting to the router or access point with your computer or another device to confirm that it is working correctly. • Try resetting the router (turn it off and then on), then try to connect to it again. • Press the button to print a network status sheet. Verify that the network settings are correct and check the signal strength. If it's poor, try moving the printer closer to your router or access point. Avoid placing the printer next to a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a filing cabinet. • If your router or access point doesn't broadcast its network name (SSID), manually enter the name. If your router or access point has wireless security enabled, you'll also need to know what kind of security it's using and make sure you enter the WEP key or WPA passphrase correctly. • When using TCP/IP, make sure your network's DHCP option is enabled (your router manufacturer or your IT department will be able to assist you with this setting). • Disable the firewall temporarily to see if that may be causing the problem. Contact your firewall manufacturer for assistance. Setup is unable to find my printer after connecting it with a USB cable. Make sure it is securely connected as shown: Printing problems Printing stops when an ink cartridge is expended. If a cartridge is expended, you must replace it to continue printing. Print quality problems • Make sure your paper is loaded printable side down in the cassette (usually the whiter, brighter, or glossy side). • If you notice light or dark bands across your printouts or they are too faint, run a nozzle check to see if the print head needs cleaning. See the online User's Guide for more information. • The ink cartridges may be low on ink. Check your cartridge levels and replace cartridges, if necessary. See the online User's Guide for more information.