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Epson WorkForce WF-2930 Users Guide - Page 295

Cannot Send or Receive Faxes, Parent topic, Check Fax Connection, Settings, Fax Settings, Check Fax

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Cannot Receive Faxes with a Telephone Connected to Your Product Fax Memory Full Error Appears Fax Quality is Poor Sent Fax is Received in an Incorrect Size Received Fax is Not Printed Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • Use Check Fax Connection on the control panel (Settings > Fax Settings > Check Fax Connection) to run the automatic fax connection check. Try the solutions suggested in the report. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is turned on and working. • Make sure the recipient's fax number is correct and entered correctly. • Make sure paper is loaded correctly in your product. • Make sure you have set up your header information and have not blocked your caller ID. Otherwise, your faxes might be rejected by the recipient's fax machine. • Set the user name and password in the printer driver. When sending a fax from a computer when the security function that restrict users from using the printer's fax function is set, user authentication is performed with the user name and password set in the printer driver. • Make sure Receive Mode is set to Auto so you can receive faxes automatically. • Check that the cable connecting your telephone wall jack to your product's LINE port is secure. • Print a fax connection report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone to it and testing it. • If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop the first digit of a fax number.) • Check the Line Type setting and set it to PBX. If your phone system requires an external access code to reach an outside line, register the code to the product and add a # (hash) to the beginning of the phone number when dialing. 295

Section	Page
Contents	3
Product Basics	14
Product Parts Locations	14
Product Parts - Front and Top	15
Product Parts - Inside	16
Product Parts - Back	18
Using the Control Panel	18
Control Panel Buttons and Lights	19
Adjusting the Control Panel Position	20
Navigating the LCD Screen	20
Status Icon Information	21
Entering Characters on the LCD Screen	22
Viewing Help Topics	22
Selecting the Date and Time	23
Changing LCD Screen Language	24
Adjusting Control Panel Sounds	25
Preventing PC Connection via USB	25
Using Power Saving Settings	26
Changing the Sleep Timer Settings	26
Changing the Power Off Timer Settings	27
Using the Epson Smart Panel Mobile App	27
Voice-activated Printing	28
Epson Connect Solutions for Smartphones, Tablets, and More	28
Setting Up Epson Connect Services	29
Using Epson Email Print	30
Using Epson Remote Print	30
Using AirPrint	31
Setting Up Printing on a Chromebook	31
Android Printing Using the Epson Print Enabler	32
Using Windows 10 Mobile Printing	32
Using Epson Print and Scan App with Windows Tablets	33
Using the Mopria Print Service	33
Wi-Fi Networking	35
Network Security Recommendations	35
Wi-Fi Infrastructure Mode Setup	36
Selecting Wireless Network Settings from the Control Panel	37
Wi-Fi Direct Mode Setup	39
Enabling Wi-Fi Direct Mode	39
Wi-Fi Protected Setup (WPS)	41
Using WPS to Connect to a Network	41
Printing a Network Status Sheet	42
Printing a Network Connection Report	43
Network Connection Report Codes and Messages	44
Changing or Updating Network Connections	49
Accessing the Web Config Utility	49
Changing a USB Connection to a Wi-Fi Connection	50
Connecting to a New Wi-Fi Router	50
Disabling Wi-Fi Features	51
Disabling Wi-Fi Direct (Simple AP) Mode	52
Loading Paper	53
Loading Paper in the Rear Paper Feeder	53
Paper Loading Capacity	57
Double-sided Printing Capacity	59
Borderless Paper Type Compatibility	60
Compatible Epson Papers	61
Paper or Media Type Settings - Printing Software	63
Selecting the Paper Settings for Each Source - Control Panel	63
Paper Type Settings - Control Panel	64
Selecting the Default Paper Source Settings	65
Paper Source Settings Options	66
Placing Originals on the Product	67
Placing Originals on the Scanner Glass	67
Placing Originals in the Automatic Document Feeder	69
ADF Original Document Specifications	72
Copying	73
Copying Documents or Photos	73
Copying Options	75
Printing from a Computer	77
Printing with Windows	77
Selecting Basic Print Settings - Windows	78
Print Quality Options - Windows	80
Multi-Page Printing Options - Windows	80
Selecting Double-sided Printing Settings - Windows	81
Double-sided Printing Options - Windows	84
Print Density Adjustments - Windows	84
Selecting Additional Layout and Print Options - Windows	85
Custom Color Correction Options - Windows	87
Image Options and Additional Settings - Windows	88
Header/Footer Settings - Windows	89
Selecting a Printing Preset - Windows	90
Selecting Extended Settings - Windows	91
Extended Settings - Windows	93
Printing Your Document or Photo - Windows	94
Checking Print Status - Windows	96
Locking Printer Settings - Windows	97
Locked Setting Options	98
Selecting Default Print Settings - Windows	100
Changing the Language of the Printer Software Screens	101
Changing Automatic Update Options	102
Printing with the Built-in Epson Driver - Windows 10 S	103
Selecting Print Settings - Windows 10 S	103
Printing on a Mac	107
Selecting Basic Print Settings - Mac	108
Print Quality Options - Mac	112
Print Options - Mac	112
Selecting Page Setup Settings - Mac	113
Selecting Print Layout Options - Mac	114
Selecting Double-sided Printing Settings - Mac	114
Double-sided Printing Options and Adjustments - Mac	116
Managing Color - Mac	116
Color Matching and Color Options - Mac	117
Selecting Printing Preferences - Mac	118
Printing Preferences - Mac	119
Printing Your Document or Photo - Mac	120
Checking Print Status - Mac	121
Printing from a Smartphone or Tablet	121
Printing with Epson Photo+	122
Cancelling Printing Using a Product Button	122
Scanning	123
Starting a Scan	123
Starting a Scan Using the Product Control Panel	123
Setting Up a WSD Port (Windows 7/Windows Vista)	124
Starting a Scan Using Epson ScanSmart	125
Starting a Scan Using the Epson Scan 2 Icon	126
Starting a Scan from a Scanning Program	129
Starting a Scan from a Smartphone or Tablet	131
Scanning a Document in Epson ScanSmart	131
Saving a Scan	134
Attaching a Scan to Email	135
Sending a Scan to a Cloud Service	136
Printing a Scan	137
Selecting Epson ScanSmart Settings	139
Changing the Epson Product	139
Changing the Scan Settings	140
Changing the File Name Settings	142
Changing the Save Settings	143
Save Settings	145
Customizing Action Icons	147
Scanning in Epson Scan 2	148
Additional Scanning Settings - Main Settings Tab	151
Additional Scanning Settings - Advanced Settings Tab	152
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	153
Image Format Options	154
Scan Resolution Guidelines	155
Faxing	157
Connecting a Telephone or Answering Machine	157
Setting Up Fax Features	161
Setting Up Basic Fax Features	161
Using the Fax Setup Wizard	161
Selecting the Line Type	163
Setting the Number of Rings to Answer	164
Selecting Advanced Fax Settings	165
Basic Settings - Fax	166
Receive Settings - Fax	168
Report Settings - Fax	169
Security Settings - Fax	170
Setting Up the Fax Utility - Windows	170
Setting Up Fax Features Using the Fax Utility - Mac	172
Setting Up Contacts and Contact Groups	173
Setting Up Contacts Using the Product Control Panel	174
Creating a Contact	174
Editing or Deleting a Contact	176
Creating a Contact Group	177
Editing or Deleting a Contact Group	179
Sending Faxes	180
Sending Faxes from the Product Control Panel	180
Sending a Fax Using the Keypad, Contact List, or History	181
Fax Sending Options	182
Sending a Fax at a Specified Time	184
Dialing Fax Numbers from a Connected Telephone	185
Sending Faxes Using the Fax Utility - Windows	186
Sending Faxes Using the Fax Utility - Mac	189
Receiving Faxes	192
Fax Reception	192
Receiving Faxes Automatically	193
Receiving Faxes Manually	193
Receiving a Fax by Polling	194
Checking Fax Status	195
Printing Fax Reports	195
Fax Report Options	196
Replacing Ink Cartridges and Maintenance Boxes	197
Ink Safety Precautions	197
Check Cartridge and Maintenance Box Status	199
Checking Cartridge and Maintenance Box Status on the LCD Screen	199
Checking Cartridge and Maintenance Box Status - Windows	200
Checking Cartridge and Maintenance Box Status - Mac	203
Purchase Epson Ink Cartridges and Maintenance Box	204
Ink Cartridge and Maintenance Box Part Numbers	204
Removing and Installing Ink Cartridges	205
Printing with Black Ink and Expended Color Cartridges	211
Printing with Expended Color Cartridges - Control Panel	211
Printing with Expended Color Cartridges - Windows	212
Printing with Expended Color Cartridges - Mac	213
Conserving Low Black Ink with Windows	214
Replacing the Maintenance Box	215
Adjusting Print Quality	220
Print Head Maintenance	220
Print Head Nozzle Check	220
Checking the Nozzles Using the Product Control Panel	221
Checking the Nozzles Using a Computer Utility	222
Print Head Cleaning	225
Cleaning the Print Head Using the Product Control Panel	225
Cleaning the Print Head Using a Computer Utility	226
Power Cleaning	229
Power Cleaning Using the Product Control Panel	229
Power Cleaning Using a Computer Utility	230
Aligning the Print Head Using the Product Control Panel	232
Cleaning the Paper Guide	233
Cleaning and Transporting Your Product	236
Cleaning Your Product	236
Cleaning the Print Head Path	239
Transporting Your Product	242
Solving Problems	246
Checking for Software Updates	246
Product Status Messages	247
Running a Product Check	249
Resetting Control Panel Defaults	250
Solving Setup Problems	251
Product Does Not Turn On or Off	251
Noise After Ink Installation	251
Software Installation Problems	252
Solving Network Problems	252
Product Cannot Connect to a Wireless Router or Access Point	253
Network Software Cannot Find Product on a Network	254
Product Does Not Appear in Mac Printer Window	256
Wireless Network Connection is Unstable on a Mac	256
Cannot Print Over a Network	256
Cannot Scan Over a Network	258
Solving Copying Problems	259
Product Makes Noise, But Nothing Copies	259
Product Makes Noise When It Sits for a While	259
Originals Do Not Feed From the Automatic Document Feeder	260
Solving Paper Problems	260
Paper Feeding Problems	261
Paper Jam Problems Inside the Product	262
Paper Jam Problems in the Rear Cover	265
Document Jams in the Automatic Document Feeder	266
Paper Ejection Problems	270
Solving Problems Printing from a Computer	271
Nothing Prints	271
Product Icon Does Not Appear in Windows Taskbar	273
Printing is Slow	273
Solving Page Layout and Content Problems	275
Inverted Image	276
Too Many Copies Print	276
Blank Pages Print	276
Incorrect Margins on Printout	277
Border Appears on Borderless Prints	277
Incorrect Characters Print	278
Incorrect Image Size or Position	278
Slanted Printout	279
Solving Print Quality Problems	280
White or Dark Lines in Printout	280
Blurry or Smeared Printout	281
Faint Printout or Printout Has Gaps	283
Grainy Printout	283
Incorrect Colors	284
Solving Scanning Problems	285
Scanning Software Does Not Operate Correctly	286
Cannot Start Epson Scan 2	286
Scanning is Slow	287
Cannot Save a Scan to a Shared Folder Over a Network	288
Solving Scanned Image Quality Problems	289
Scanned Image Quality Problems	290
Image Consists of a Few Dots Only	291
Line of Dots Appears in All Scanned Images	292
Straight Lines in an Image Appear Crooked	292
Characters are Not Recognized During Conversion to Editable Text (OCR)	293
Image Colors are Patchy at the Edges	293
Ripple Patterns Appear in an Image	293
Scanned Image Edges are Cropped	294
Resetting the Epson Scan 2 Settings	294
Solving Faxing Problems	294
Cannot Send or Receive Faxes	295
Cannot Receive Faxes with a Telephone Connected to Your Product	297
Fax Memory Full Error Appears	297
Fax Quality is Poor	298
Sent Fax is Received in an Incorrect Size	298
Received Fax is Not Printed	299
Uninstall Your Product Software	299
Uninstalling Product Software - Windows	299
Uninstalling Product Software - Mac	300
Where to Get Help	301
Technical Specifications	303
Windows System Requirements	303
Mac System Requirements	304
Paper Specifications	305
Printable Area Specifications	306
Automatic Document Feeder (ADF) Specifications	308
Scanning Specifications	308
Fax Specifications	309
Ink Cartridge Specifications	310
Dimension Specifications	311
Electrical Specifications	311
Environmental Specifications	312
Interface Specifications	312
Network Interface Specifications	312
Safety and Approvals Specifications	313
Notices	315
Important Safety Instructions	315
General Product Safety Instructions	315
LCD Screen Safety Instructions	317
Wireless Connection Safety Instructions	318
Telephone Equipment Safety Instructions	318
Important Privacy Notice (Printer Serial Number)	318
FCC Compliance Statement	319
Binding Arbitration and Class Waiver	321
Trademarks	324
Copyright Notice	325
libTIFF Software Acknowledgment	326
A Note Concerning Responsible Use of Copyrighted Materials	326
Default Delay Times for Power Management for Epson Products	326

Match case Limit results 1 per page

295

Cannot Receive Faxes with a Telephone Connected to Your Product

Fax Memory Full Error Appears

Fax Quality is Poor

Sent Fax is Received in an Incorrect Size

Received Fax is Not Printed

Parent topic:

Solving Problems

Cannot Send or Receive Faxes

If you cannot send or receive faxes, try these solutions:

• Use

Check Fax Connection

on the control panel (

Settings

Fax Settings

Check Fax

Connection

) to run the automatic fax connection check. Try the solutions suggested in the report.

• If you are faxing from a computer, use the Epson FAX Utility to send your fax.

• Make sure the recipient's fax machine is turned on and working.

• Make sure the recipient's fax number is correct and entered correctly.

• Make sure paper is loaded correctly in your product.

• Make sure you have set up your header information and have not blocked your caller ID. Otherwise,

your faxes might be rejected by the recipient's fax machine.

• Set the user name and password in the printer driver. When sending a fax from a computer when the

security function that restrict users from using the printer's fax function is set, user authentication is

performed with the user name and password set in the printer driver.

• Make sure Receive Mode is set to

Auto

so you can receive faxes automatically.

• Check that the cable connecting your telephone wall jack to your product's

LINE

port is secure.

• Print a fax connection report using your product control panel or fax software to help diagnose the

problem.

• Verify that the telephone wall jack works by connecting a phone to it and testing it.

• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line

or Terminal Adapter, change the

Line Type

setting to

PBX

. If you still cannot send a fax, turn off the

product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop

the first digit of a fax number.)

• Check the

Line Type

setting and set it to

PBX

. If your phone system requires an external access code

to reach an outside line, register the code to the product and add a # (hash) to the beginning of the

phone number when dialing.