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Epson WorkForce WF-7620 User Manual - Page 269

Cannot Scan Over a Network, Parent topic, Related concepts, Related tasks, Windows 8.x

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• Check your wired LAN router or access point to see if the LED for the port to which your product is connected is on or flashing . If the link LED is off, try the following: • Make sure the Ethernet cable is securely connected to your product and to your router, access point, switch, or hub. • Try connecting your product to a different port or a different router, access point, switch, or hub. • Try connecting with a different Ethernet cable. • Try printing to your product from another computer on the network. • If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear lit on the LCD, make sure your product software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Related concepts When to Uninstall Your Product Software Related tasks Printing a Network Status Sheet Related topics Wi-Fi or Wired Networking Cannot Scan Over a Network If you cannot start Epson Scan for scanning over a network, try these solutions: • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it. If Epson Scan cannot restart, turn off your product, turn it back on, and try restarting Epson Scan again. • Check the connection setting and test the connection using Epson Scan Settings: Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the Test button. 269

Section	Page
Contents	3
Product Basics	14
Setting Up the Control Panel	14
Control Panel Buttons and Lights	15
Status Icons	16
Status Button	17
Setting a Password and Locking the Control Panel	18
Entering Characters on the LCD Screen	19
Using Presets	20
Changing the LCD Screen Language	21
Adjusting Control Panel Sounds	22
Adjusting the Screen Brightness	23
Turning Off Operation Time Out	24
Product Parts Locations	25
Product Parts - Top and Front	25
Product Parts - Paper Path	27
Product Parts - Inside	28
Product Parts - Back	29
Using Eco Mode and Other Power Saving Settings	29
Changing the Eco Settings	30
Changing the Sleep Timer Settings	30
Changing the Power Off Timer Settings	31
Epson Connect Solutions for Smartphones, Tablets, and More	32
Using Epson Email Print	33
Using the Epson iPrint Mobile App	33
Using Epson Remote Print	34
Using Epson Scan to Cloud	34
Using AirPrint	35
Using Google Cloud Print	35
Wi-Fi or Wired Networking	37
Wi-Fi Infrastructure Mode Setup	37
Selecting Wireless Network Settings From the Control Panel	38
Wi-Fi Direct Mode Setup	40
Enabling Wi-Fi Direct Mode	41
Wi-Fi Protected Setup (WPS)	42
Using WPS to Connect to a Network	43
Printing a Network Status Sheet	44
Changing or Updating Network Connections	45
Accessing the Web Config Utility	45
Changing a USB Connection to a Wi-Fi Connection	46
Changing a Wi-Fi Connection to a Wired Network Connection	46
Connecting to a New Wi-Fi Router	47
Disabling Wi-Fi Features	47
Loading Paper	49
Loading Paper for Documents in the Cassette	49
Loading Paper for Photos in the Cassette	56
Loading Envelopes in the Cassette	60
Loading Paper and Envelopes in the Rear Feed Slot	64
Paper Loading Capacity	67
Available Epson Papers	68
Borderless Paper Type Compatibility	71
Selecting the Paper Settings for Each Source - Control Panel	72
Paper Type Settings	73
Selecting Default Paper Settings - Administrator	74
Selecting the Default Paper Source Settings	75
Paper Source Options	76
Selecting Universal Print Settings	76
Universal Print Settings Options	77
Placing Originals on the Product	79
Placing Originals on the Scanner Glass	79
Placing Originals in the Automatic Document Feeder	80
Copying	83
Copying Documents or Photos	83
Paper Size Settings - Copying	84
Copying Options	85
Printing From a Computer	87
Printing with Windows	87
Selecting Basic Print Settings - Windows	87
Paper Source Options - Windows	90
Print Quality Options - Windows	90
Multi-Page Printing Options - Windows	91
Selecting Double-sided Printing Settings - Windows	91
Double-sided Printing Options - Windows	93
Print Density Adjustments - Windows	93
Selecting Additional Layout and Print Options - Windows	94
Custom Color Correction Options - Windows	95
Image Options and Additional Settings - Windows	97
Header/Footer Settings - Windows	97
Selecting a Printing Preset - Windows	98
Selecting Extended Settings - Windows	100
Extended Settings - Windows	101
Printing Your Document or Photo - Windows	102
Selecting Default Print Settings - Windows	103
Changing the Language of the Printer Software Screens	104
Changing Automatic Update Options	105
Printing with OS X	106
Selecting Basic Print Settings - OS X	107
Paper Source Options - OS X	110
Print Quality Options - OS X	111
Print Options - OS X	111
Selecting Page Setup Settings - OS X	112
Selecting Print Layout Options - OS X	112
Selecting Double-sided Printing Settings - OS X	113
Double-sided Printing Options and Adjustments - OS X	115
Managing Color - OS X	116
Color Matching and Color Options - OS X	117
Selecting Printing Preferences - OS X	118
Printing Preferences - OS X	119
Printing Your Document or Photo - OS X	120
Checking Print Status - OS X	121
Cancelling Printing Using a Product Button	122
Scanning	123
Starting a Scan	123
Starting a Scan Using the Product Control Panel	123
Changing Default Scan Button Settings	124
Starting a Scan Using the Epson Scan Icon	125
Starting a Scan from a Scanning Program	127
Selecting Epson Scan Settings	129
Scan Modes	129
Selecting the Scan Mode	129
Scanning in Office Mode	130
Available Document Source Settings - Office Mode	132
Selecting a Scan Area - Office Mode	132
Available Image Adjustments - Office Mode	134
Scanning in Professional Mode	136
Available Document Source Settings - Professional Mode	139
Available Image Types - Professional Mode	139
Selecting a Scan Area - Professional Mode	139
Available Image Adjustments - Professional Mode	142
Selecting a Scan Size - Professional Mode	144
Image Preview Guidelines	147
Scan Resolution Guidelines	147
Selecting Scan File Settings	148
Available Scanned File Types and Optional Settings	150
Scanning with OS X Using Image Capture	151
Available Scan Settings - OS X Image Capture	153
Faxing	154
Connecting a Telephone or Answering Machine	154
Setting Up Fax Features	159
Setting Up Fax Features Using the Product Control Panel	160
Selecting Your Country or Region	160
Selecting the Date and Time	161
Using the Fax Setup Wizard	163
Selecting the Line Type	165
Setting the Number of Rings to Answer	167
Selecting Fax Output Settings	168
Output Settings - Fax	170
Selecting Advanced Fax Settings	171
Basic Settings - Fax	172
Send Settings - Fax	173
Receive Settings - Fax	174
Security Settings - Fax	175
Printing Fax Reports	176
Fax Report Options	176
Setting Up Fax Features Using the Fax Utility - Windows	177
Setting Up Fax Features Using the Fax Utility - OS X	178
Setting Up Contacts and Contact Groups	179
Setting Up Contacts Using the Product Control Panel	180
Creating a Contact	180
Editing or Deleting a Contact	182
Creating a Contact Group	184
Editing or Deleting a Group	185
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	187
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	190
Sending Faxes	192
Sending Faxes from the Product Control Panel	192
Faxing from the Control Panel	193
Fax Send Settings	195
Dialing Fax Numbers from a Connected Telephone	196
Sending a Fax at a Specified Time	197
Sending a Fax on Demand	198
Sending a Stored Fax	199
Sending Faxes Using the Fax Utility - Windows	201
Sending Faxes Using the Fax Utility - OS X	203
Receiving Faxes	206
Fax Reception	206
Receiving Faxes Automatically	207
Receiving Faxes Manually	207
Receiving a Fax by Polling	207
Viewing a Fax on the LCD Screen	208
Checking Fax Status	209
Using Memory Cards and USB Devices With Your Product	210
Inserting a Memory Card	210
Memory Card Types	211
Memory Card and USB Device File Specifications	211
Removing a Memory Card	212
Connecting and Using a USB Flash Drive or External Device	213
Viewing and Printing From the LCD Screen	214
Viewing and Printing Individual JPEG Photos	214
Printing All JPEG Photos	215
Viewing and Printing TIFF Files	216
Photo Adjustment Options - Device Mode	217
Print Setting Options - Device Mode	218
Transferring Photos on a Memory Card or USB Device	219
Configuring the Memory Device Interfaces	219
Transferring Files from a Memory Device to Your Computer	220
Charging a USB Device Using Your Product	221
Replacing Ink Cartridges and Maintenance Boxes	223
Check Cartridge and Maintenance Box Status	223
Checking Cartridge Status on the LCD Screen	223
Checking Cartridge and Maintenance Box Status with Windows	225
Checking Cartridge and Maintenance Box Status with OS X	227
Purchase Epson Ink Cartridges and Maintenance Box	229
Ink Cartridge and Maintenance Box Part Numbers	229
Removing and Installing Ink Cartridges	230
Printing With Black Ink and Expended Color Cartridges	234
Printing With Expended Color Cartridges - Windows	234
Printing With Expended Color Cartridges - OS X	235
Conserving Low Black Ink with Windows	236
Replacing the Maintenance Box	237
Adjusting Print Quality	241
Print Head Maintenance	241
Print Head Nozzle Check	241
Checking the Nozzles Using the Product Control Panel	241
Checking the Nozzles Using a Computer Utility	244
Print Head Cleaning	246
Cleaning the Print Head Using the Product Control Panel	246
Cleaning the Print Head Using a Computer Utility	247
Print Head Alignment	249
Aligning the Print Head Using the Product Control Panel	249
Aligning the Print Head Using a Computer Utility	250
Cleaning the Paper Guide	252
Cleaning and Transporting Your Product	253
Cleaning Your Product	253
Transporting Your Product	254
Solving Problems	257
Checking for Software Updates	257
Product Status Messages	258
Status Menu Error Codes	260
Running a Product Check	261
Resetting Control Panel Defaults	263
Solving Setup Problems	264
Noise After Ink Installation	264
Software Installation Problems	265
Solving Network Problems	265
Product Cannot Connect to a Wireless Router or Access Point	266
Network Software Cannot Find Product on a Network	267
Product Does Not Appear in OS X Printer Window	268
Cannot Print Over a Network	268
Cannot Scan Over a Network	269
Solving Copying Problems	270
Product Makes Noise, But Nothing Copies	270
Product Makes Noise When It Sits for a While	271
Solving Paper Problems	271
Paper Feeding Problems	271
Paper Jam Problems Inside the Product	272
Paper Jam Problems in the Paper Cassette	274
Paper Jam Problems in the Duplexer (Rear Cover)	276
Document Jams in the Automatic Document Feeder	280
Paper Ejection Problems	283
Solving Problems Printing from a Computer	284
Nothing Prints	284
Product Icon Does Not Appear in Windows Taskbar	285
Error After Cartridge Replacement	286
Printing is Slow	286
Solving Page Layout and Content Problems	287
Inverted Image	287
Too Many Copies Print	288
Blank Pages Print	288
Incorrect Margins on Printout	289
Border Appears on Borderless Prints	289
Incorrect Characters Print	290
Incorrect Image Size or Position	291
Slanted Printout	291
Solving Print Quality Problems	291
White or Dark Lines in Printout	292
Blurry or Smeared Printout	293
Faint Printout or Printout Has Gaps	294
Grainy Printout	295
Incorrect Colors	296
Solving Scanning Problems	296
Scanning Software Does Not Operate Correctly	297
Cannot Start Epson Scan	297
Solving Scanned Image Quality Problems	298
Image Consists of a Few Dots Only	299
Line of Dots Appears in All Scanned Images	299
Straight Lines in an Image Appear Crooked	299
Image is Distorted or Blurry	300
Image Colors are Patchy at the Edges	300
Image is Too Dark	300
Back of Original Image Appears in Scanned Image	301
Ripple Patterns Appear in an Image	301
Scanned Image Colors Do Not Match Original Colors	301
Scan Area is Not Adjustable in Thumbnail Preview	302
Scanned Image Edges are Cropped	302
Solving Faxing Problems	302
Cannot Send or Receive Faxes	302
Cannot Receive Faxes with a Telephone Connected to Your Product	304
Solving Memory Card Problems	304
Memory Card Does Not Fit Into a Slot	304
Cannot View or Print Photos from a Memory Card or Device	305
Cannot Transfer Photos To or From a Memory Card or Device	305
Cannot Access Memory Card From a Networked Mac	306
When to Uninstall Your Product Software	306
Uninstalling Product Software - Windows	306
Uninstalling Product Software - OS X	307
Where to Get Help	308
Technical Specifications	309
Windows System Requirements	309
OS X System Requirements	310
Printing Specifications	310
Scanning Specifications	311
Automatic Document Feeder (ADF) Specifications	311
Fax Specifications	312
Paper Specifications	312
Printable Area Specifications	314
Ink Cartridge Specifications	315
Memory Card Specifications	316
Dimension Specifications	317
Electrical Specifications	318
Environmental Specifications	318
Interface Specifications	319
Network Interface Specifications	319
Safety and Approvals Specifications	320
Notices	322
General Product Safety Instructions	322
Ink Cartridge Safety Instructions	324
LCD Screen Safety Instructions	325
Wireless Connection Safety Instructions	325
Telephone Equipment Safety Instructions	325
FCC Compliance Statement	326
Software Notice	328
Trademarks	330
Copyright Notice	331
libTIFF Software Acknowledgment	332
A Note Concerning Responsible Use of Copyrighted Materials	332
Default Delay Times for Power Management for Epson Products	332

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• Check your wired LAN router or access point to see if the LED for the port to which your product is

connected is on or flashing . If the link LED is off, try the following:

• Make sure the Ethernet cable is securely connected to your product and to your router, access

point, switch, or hub.

• Try connecting your product to a different port or a different router, access point, switch, or hub.

• Try connecting with a different Ethernet cable.

• Try printing to your product from another computer on the network.

• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not appear lit on the

LCD, make sure your product software was installed correctly. If necessary, reinstall your software.

Parent topic:

Solving Network Problems

Related concepts

When to Uninstall Your Product Software

Related tasks

Printing a Network Status Sheet