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Epson WorkForce WF-7710 Users Guide - Page 262

Solving Problems, Product Status Messages

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Solving Problems Check these sections for solutions to problems you may have using your product. Product Status Messages Status Menu Error Codes Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. You can also check for errors by pressing the Job/Status button to display the Status Menu. Note: If the screen is dark, press the screen to wake the product from sleep mode. LCD screen message Printer error. Turn the power off and on again. If the problem persists, contact Epson Support. Paper out in XX. Load paper and touch OK. XX/XX Condition/solution A serious error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. Load paper in the empty paper cassette. 262

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Status Icon Information	16
Changing LCD Screen Language	17
Selecting the Date and Time	17
Entering Characters on the LCD Screen	19
Adjusting Control Panel Sounds	19
Adjusting the Screen Brightness	20
Turning Off the Operation Time Out Setting	21
Preventing PC Connection via USB	21
Using Presets	22
Setting a Password and Locking the Control Panel	25
Setting User Feature Restrictions (Access Control)	26
Product Parts Locations	27
Product Parts - Top and Front	28
Product Parts - Paper Path	30
Product Parts - Inside	31
Product Parts - Back	32
Checking for Software Updates	32
The Power Off and Sleep Timers	33
Changing the Power Off Timer Settings	33
Changing the Sleep Timer Settings	34
Epson Connect Solutions for Smartphones, Tablets, and More	35
Setting Up Epson Connect Services	36
Using Epson Email Print	37
Using the Epson iPrint Mobile App	37
Using Epson Remote Print	38
Using Epson Scan to Cloud	38
Using AirPrint	39
Using Google Cloud Print	40
Setting Up Google Cloud Print on a Chromebook	41
Using the Mopria Print Service	42
Android Printing Using the Epson Print Enabler	42
Using Fire OS Printing	43
Using Windows 10 Mobile Printing	44
Using Epson Print and Scan App with Windows Tablets	44
Printing and Scanning with NFC from Your Android Device	45
Wi-Fi or Wired Networking	47
Network Security Recommendations	47
Wi-Fi Infrastructure Mode Setup	48
Selecting Wireless Network Settings from the Control Panel	49
Wi-Fi Direct Mode Setup	51
Enabling Wi-Fi Direct Mode	52
Wi-Fi Protected Setup (WPS)	53
Using WPS to Connect to a Network	54
Printing a Network Status Sheet	55
Configuring Email Server Settings	55
Changing or Updating Network Connections	56
Accessing the Web Config Utility	57
Changing a USB Connection to a Wi-Fi Connection	57
Changing a Wi-Fi Connection to a Wired Network Connection	57
Connecting to a New Wi-Fi Router	58
Disabling Wi-Fi Features	58
Loading Paper	60
Loading Paper for Documents in the Cassette	60
Loading Paper for Photos in the Cassette	66
Loading Envelopes in the Cassette	71
Loading Paper and Envelopes in the Rear Feed Slot	75
Paper Loading Capacity	79
Available Epson Papers	79
Borderless Paper Type Compatibility	82
Paper or Media Type Settings - Printing Software	83
Selecting the Paper Settings for Each Source - Control Panel	84
Paper Type Settings - Control Panel	84
Selecting Default Paper Settings - Administrator	85
Selecting the Default Paper Source Settings - Administrator	85
Paper Source Settings Options	86
Selecting the Universal Print Settings	87
Universal Print Settings Options	88
Placing Originals on the Product	90
Placing Originals on the Scanner Glass	90
Placing Originals in the Automatic Document Feeder	91
Copying	95
Copying Documents or Photos	95
Copying Options	96
Printing from a Computer	99
Printing with Windows	99
Selecting Basic Print Settings - Windows	99
Paper Source Options - Windows	102
Print Quality Options - Windows	102
Multi-Page Printing Options - Windows	103
Selecting Double-sided Printing Settings - Windows	103
Double-sided Printing Options - Windows	106
Print Density Adjustments - Windows	106
Selecting Additional Layout and Print Options - Windows	107
Custom Color Correction Options - Windows	109
Image Options and Additional Settings - Windows	110
Header/Footer Settings - Windows	111
Selecting a Printing Preset - Windows	112
Selecting Extended Settings - Windows	114
Extended Settings - Windows	115
Printing Your Document or Photo - Windows	116
Checking Print Status - Windows	118
Selecting Default Print Settings - Windows	118
Changing the Language of the Printer Software Screens	119
Changing Automatic Update Options	120
Printing with the Built-in Epson Driver - Windows 10 S	121
Selecting Print Settings - Windows 10 S	122
Printing on a Mac	125
Selecting Basic Print Settings - Mac	126
Paper Source Options - Mac	130
Print Quality Options - Mac	130
Print Options - Mac	131
Selecting Page Setup Settings - Mac	131
Selecting Print Layout Options - Mac	132
Selecting Double-sided Printing Settings - Mac	133
Double-sided Printing Options and Adjustments - Mac	134
Managing Color - Mac	135
Color Matching and Color Options - Mac	136
Selecting Printing Preferences - Mac	137
Printing Preferences - Mac	138
Printing Your Document or Photo - Mac	138
Checking Print Status - Mac	139
Cancelling Printing Using a Product Button	140
Scanning	141
Starting a Scan	141
Starting a Scan Using the Product Control Panel	141
Changing Default Scan Job Settings	143
Scanning to Email	143
Scanning to a Network Folder or FTP Server	145
Control Panel Scanning Options	147
Starting a Scan Using the Epson Scan 2 Icon	149
Starting a Scan from a Scanning Program	152
Starting a Scan from a Smart Device	154
Scanning in Epson Scan 2	154
Additional Scanning Settings - Main Settings Tab	157
Additional Scanning Settings - Advanced Settings Tab	157
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	158
Image Format Options	160
Scan Resolution Guidelines	161
Creating Contacts for Scanning	161
Faxing	164
Connecting a Telephone or Answering Machine	164
Setting Up Fax Features	169
Setting Up Basic Fax Features	169
Using the Fax Setting Wizard	169
Selecting the Line Type	171
Setting the Number of Rings to Answer	172
Selecting Advanced Fax Settings	172
Send Settings - Fax	173
Receive Settings - Fax	174
Report Settings - Fax	176
Basic Settings - Fax	177
Security Settings - Fax	178
Setting Up the Fax Utility - Windows	179
Setting Up Fax Features Using the Fax Utility - Mac	181
Setting Up Contacts and Contact Groups	182
Setting Up Contacts Using the Product Control Panel	183
Creating a Contact	183
Editing or Deleting a Contact	185
Creating a Contact Group	186
Editing or Deleting a Contact Group	187
Importing Contacts Using the Fax Utility - Windows	189
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	191
Sending Faxes	193
Sending Faxes from the Product Control Panel	193
Sending a Fax Using the Keypad, Contact List, or History	194
Fax Sending Options	196
Sending a Fax at a Specified Time	197
Sending a Fax on Demand	199
Sending a Stored Fax	199
Dialing Fax Numbers from a Connected Telephone	200
Sending Faxes Using the Fax Utility - Windows	202
Sending Faxes Using the Fax Utility - Mac	204
Receiving Faxes	207
Fax Reception	207
Receiving Faxes Automatically	208
Receiving Faxes Manually	208
Forwarding Received Faxes	209
Receiving a Fax by Polling	209
Saving Faxes to an External USB Device	210
Saving and Viewing Received Faxes	211
Selecting Received Fax Options Using the Fax Utility - Windows	212
Checking Fax Status	215
Printing Fax Reports	216
Fax Report Options	216
Using External USB Devices with Your Product	218
Connecting a USB Device	218
USB Device File Specifications	218
Disconnecting a USB Device	219
Viewing and Printing from the LCD Screen	219
Printing JPEG Photos	219
Printing TIFF Files	221
Print Setting Options - Device Mode	222
Transferring Files on a USB Device	223
Setting Up File Sharing for File Transfers from Your Computer	223
Transferring Files from a USB Device to Your Computer	224
Replacing Ink Cartridges and Maintenance Boxes	226
Check Cartridge and Maintenance Box Status	226
Checking Cartridge Status on the LCD Screen	226
Checking Cartridge and Maintenance Box Status - Windows	227
Checking Cartridge and Maintenance Box Status - Mac	230
Purchase Epson Ink Cartridges and Maintenance Box	231
Ink Cartridge and Maintenance Box Part Numbers	231
Removing and Installing Ink Cartridges	232
Printing with Black Ink and Expended Color Cartridges	236
Printing with Expended Color Cartridges - Windows	237
Printing with Expended Color Cartridges - Mac	237
Conserving Low Black Ink with Windows	239
Replacing the Maintenance Box	240
Adjusting Print Quality	243
Print Head Maintenance	243
Print Head Nozzle Check	243
Checking the Nozzles Using the Product Control Panel	244
Checking the Nozzles Using a Computer Utility	246
Print Head Cleaning	249
Cleaning the Print Head Using the Product Control Panel	249
Cleaning the Print Head Using a Computer Utility	250
Print Head Alignment	253
Aligning the Print Head Using the Product Control Panel	253
Cleaning the Paper Guide	254
Cleaning and Transporting Your Product	255
Cleaning Your Product	255
Transporting Your Product	257
Solving Problems	262
Product Status Messages	262
Status Menu Error Codes	264
Running a Product Check	267
Resetting Control Panel Defaults	268
Solving Setup Problems	269
Product Does Not Turn On or Off	270
Noise After Ink Installation	270
Software Installation Problems	270
Solving Network Problems	271
Product Cannot Connect to a Wireless Router or Access Point	271
Network Software Cannot Find Product on a Network	273
Product Does Not Appear in Mac Printer Window	274
Cannot Print Over a Network	274
Cannot Scan Over a Network	275
Solving Copying Problems	276
Product Makes Noise, But Nothing Copies	277
Product Makes Noise When It Sits for a While	277
Solving Paper Problems	277
Paper Feeding Problems	278
Originals Do Not Feed From the Automatic Document Feeder	278
Paper Jam Problems Inside the Product	279
Paper Jam Problems in the Paper Cassette	281
Paper Jam Problems in the Duplexer (Rear Cover)	283
Document Jams in the Automatic Document Feeder	287
Paper Ejection Problems	291
Solving Problems Printing from a Computer	291
Nothing Prints	292
Product Icon Does Not Appear in Windows Taskbar	292
Error After Cartridge Replacement	293
Printing is Slow	293
Solving Page Layout and Content Problems	295
Inverted Image	295
Too Many Copies Print	296
Blank Pages Print	296
Incorrect Margins on Printout	296
Border Appears on Borderless Prints	297
Incorrect Characters Print	298
Incorrect Image Size or Position	298
Slanted Printout	298
Solving Print Quality Problems	299
White or Dark Lines in Printout	299
Blurry or Smeared Printout	300
Faint Printout or Printout Has Gaps	301
Grainy Printout	302
Incorrect Colors	303
Solving Scanning Problems	304
Scanning Software Does Not Operate Correctly	304
Cannot Start Epson Scan 2	305
Solving Scanned Image Quality Problems	305
Image Consists of a Few Dots Only	306
Line of Dots Appears in All Scanned Images	306
Straight Lines in an Image Appear Crooked	307
Image is Distorted or Blurry	307
Image Colors are Patchy at the Edges	308
Image is Too Dark	308
Back of Original Image Appears in Scanned Image	308
Ripple Patterns Appear in an Image	308
Image is Scanned Upside-Down	309
Scanned Image Colors Do Not Match Original Colors	309
Scan Area is Not Adjustable in Thumbnail Preview	309
Scanned Image Edges are Cropped	310
Solving Faxing Problems	310
Cannot Send or Receive Faxes	310
Cannot Receive Faxes with a Telephone Connected to Your Product	312
Fax Memory Full Error Appears	312
Sent Fax Quality is Poor	313
Sent Fax is Received in an Incorrect Size	313
Received Fax Quality is Poor	314
Received Fax is Not Printed	314
Solving USB Device Problems	314
Cannot View or Print from a USB Device	315
Cannot Save Files on a USB Device	315
Cannot Transfer Files To or From a USB Device	315
Uninstall Your Product Software	316
Uninstalling Product Software - Windows	316
Uninstalling Product Software - Mac	317
Where to Get Help	318
Technical Specifications	319
Windows System Requirements	319
Mac System Requirements	320
Paper Specifications	321
Printable Area Specifications	322
Automatic Document Feeder (ADF) Specifications	324
Scanning Specifications	324
Fax Specifications	325
Ink Cartridge Specifications	326
Dimension Specifications	327
Electrical Specifications	327
Environmental Specifications	328
Interface Specifications	328
External USB Device Specifications	328
Network Interface Specifications	329
Safety and Approvals Specifications	330
Notices	331
Important Safety Instructions	331
General Product Safety Instructions	331
Ink Cartridge Safety Instructions	333
Wireless Connection Safety Instructions	334
LCD Screen Safety Instructions	334
Telephone Equipment Safety Instructions	334
Important Privacy Notice (Printer Serial Number)	335
FCC Compliance Statement	335
Binding Arbitration and Class Waiver	338
Trademarks	341
Copyright Notice	342
libTIFF Software Acknowledgment	342
A Note Concerning Responsible Use of Copyrighted Materials	343
Default Delay Times for Power Management for Epson Products	343