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Epson XP-620 User Manual - Page 248

Product Status Messages, Parent topic, Related tasks, LCD screen message, Condition/solution - communication error

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Parent topic: Solving Problems Related tasks Changing Automatic Update Options Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the screen. Press the home button, if necessary, select Help and press the OK button. LCD screen message Condition/solution Paper jam Paper is jammed in the product. Follow the instructions on the LCD screen to remove the jammed paper from the indicated area. Paper out No paper is loaded. Load paper in the product. Operation canceled. An The memory card or external storage device may be damaged. Make sure error occurred while the memory card or external device is inserted correctly and meets the saving. specifications for the product. Printer error. A fatal error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. Communication error. Make sure the computer is connected to your product and your software is installed correctly. Paper Configuration is The Paper Configuration setting must be turned on to use AirPrint. disabled. A printer's ink pad is nearing the end of its service life. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press the start button.) A printer's ink pad is at The ink pad is at the end of its service life. Turn off the product and contact the end of its service life. Epson for support. Memory card or external Make sure the memory card or external device is inserted correctly and device not recognized. meets the specifications for your product. Combination of IP address and subnet mask is invalid. There is a problem with the network connection to your product. Check the solutions in this guide. 248

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	14
Using the LCD Screen	15
Adjusting Control Panel Position	16
Changing LCD Screen Language	16
Turning Off Control Panel Sounds	16
Turning On Quiet Mode	17
Product Parts Locations	17
Product Parts - Top	18
Product Parts - Front	18
Product Parts - Inside	20
Product Parts - Back	21
The Power Off and Sleep Timers	22
Changing the Power Off Timer Setting from the Control Panel	22
Changing the Sleep Timer Setting from the Control Panel	23
Changing the Power and Sleep Timer Settings - Windows	25
Changing the Power and Sleep Timer Settings - Mac OS X	26
Epson Connect Solutions for Smartphones, Tablets, and More	27
Using Epson Email Print	27
Using the Epson iPrint Mobile App	27
Using Epson Remote Print	28
Using Epson Scan to Cloud	28
Using AirPrint	29
Using Google Cloud Print	30
Setting Up Google Cloud Print on a Chromebook	31
Wi-Fi Networking	32
Wi-Fi Infrastructure Mode Setup	32
Selecting Wireless Network Settings from the Control Panel	33
Wi-Fi Direct Mode Setup	35
Enabling Wi-Fi Direct Mode	36
Wi-Fi Protected Setup (WPS)	38
Using WPS to Connect to a Network	39
Printing a Network Status Sheet	39
Changing or Updating Network Connections	41
Accessing the Web Config Utility	41
Changing a USB Connection to a Wi-Fi Connection	41
Connecting to a New Wi-Fi Router	42
Disabling Wi-Fi Features	42
Loading Paper	44
Loading Paper in Cassette 1 (Upper Cassette)	44
Loading Paper in Cassette 2 (Lower Cassette)	48
Selecting the Paper Settings for Each Source - Control Panel	53
Turning Off the Paper Setting Alert	54
Paper Loading Capacity	55
Available Epson Papers	56
Borderless Paper Type Compatibility	58
Paper or Media Type Settings	59
Placing Originals on the Product	61
Placing Originals on the Scanner Glass	61
Copying	63
Copying Documents or Photos	63
Paper Type Settings - Copying	64
Paper Size Settings - Copying	65
Copying Options	65
Copying and Restoring Photos	67
Printing from a Computer	70
Printing with Windows	70
Selecting Basic Print Settings - Windows	70
Paper Source Options - Windows	73
Print Quality Options - Windows	73
Multi-Page Printing Options - Windows	74
Selecting Double-sided Printing Settings - Windows	74
Double-sided Printing Options - Windows	76
Print Density Adjustments - Windows	77
Selecting Additional Layout and Print Options - Windows	78
Custom Color Correction Options - Windows	80
Image Options and Additional Settings - Windows	81
Header/Footer Settings - Windows	81
Selecting a Printing Preset - Windows	82
Selecting Extended Settings - Windows	83
Extended Settings - Windows	85
Printing Your Document or Photo - Windows	86
Checking Print Status - Windows	88
Selecting Default Print Settings - Windows	88
Changing the Language of the Printer Software Screens	89
Changing Automatic Update Options	90
Printing with OS X	91
Selecting Basic Print Settings - OS X	92
Paper Source Options - Mac OS X	96
Print Quality Settings - OS X	96
Print Options - OS X	96
Selecting Page Setup Settings - OS X	97
Selecting Print Layout Options - OS X	98
Selecting Double-sided Printing Settings - Mac OS X	99
Double-sided Printing Options and Adjustments - Mac OS X	100
Managing Color - OS X	101
Color Matching and Color Options - OS X	102
Selecting Printing Preferences - OS X	103
Printing Preferences - OS X	104
Printing Your Document or Photo - OS X	105
Checking Print Status - OS X	106
Cancelling Printing Using a Product Button	107
Scanning	108
Starting a Scan	108
Starting a Scan Using the Product Control Panel	108
Scan to Memory Card Options	110
Changing Default Scan Button Settings	111
Starting a Scan Using the Epson Scan Icon	111
Starting a Scan from a Scanning Program	114
Selecting Epson Scan Settings	116
Scan Modes	116
Selecting the Scan Mode	117
Scanning in Full Auto Mode	117
Available Image Adjustments - Full Auto Mode	120
Scanning in Home Mode	120
Selecting a Scan Area - Home Mode	123
Available Image Adjustments - Home Mode	126
Selecting a Scan Size - Home Mode	127
Scanning in Office Mode	129
Selecting a Scan Area - Office Mode	131
Available Image Adjustments - Office Mode	133
Scanning in Professional Mode	134
Available Image Types - Professional Mode	137
Selecting a Scan Area - Professional Mode	137
Available Image Adjustments - Professional Mode	140
Selecting a Scan Size - Professional Mode	141
Image Preview Guidelines	145
Scan Resolution Guidelines	145
Selecting Scan File Settings	147
Available Scanned File Types and Optional Settings	148
Scanning with OS X Using Image Capture	149
Available Scan Settings - OS X Image Capture	151
Scanning Special Projects	151
Scanning to Online Destinations Using Easy Photo Scan	152
Scanning Using Easy Photo Scan	152
Uploading Scanned Images to Facebook	154
Uploading Scanned Images to Picasa	156
Uploading Scanned Images to Evernote	158
Uploading Scanned Images to SugarSync	160
Uploading Scanned Images to a Web Folder	162
Uploading Scanned Images to Email	164
Saving Scanned Images to a Folder	165
Epson JPEG File Settings	166
Epson TIFF and Multi-TIFF File Settings	167
Scanning to a PDF File	168
Restoring Photo Colors as You Scan	171
Using Memory Cards With Your Product	173
Inserting a Memory Card	173
Memory Card Types	174
Memory Card File Specifications	174
Removing a Memory Card	175
Printing from a Memory Card	175
Viewing and Printing Photos	176
Viewing and Printing Photos	176
Photo Adjustment Options - Memory Card	178
Print Setting Options - Memory Card	178
Printing Photo Layouts From a Memory Card	180
Photo Layout Options	182
Printing Photo Greeting Cards	183
Creating and Printing a Greeting Card Template	183
Printing a Greeting Card from a Template	183
Transferring Photos on a Memory Card	185
Setting Up File Sharing for Photo Transfers from Your Computer	185
Transferring Photos from a Memory Card to Your Computer	185
Using an External Device with Your Product	187
Printing from a Camera	187
Selecting Print and Photo Adjustment Settings	187
Print Settings - Camera	190
Photo Adjustments - Camera	192
Connecting and Printing from a Camera	193
Printing from a Camera Wirelessly	194
Viewing or Printing from a USB Flash Drive or External Device	194
USB Device File Specifications	195
Connecting and Using a USB Flash Drive or External Device	195
Printing Personalized Projects	197
Printing Coloring Book Pages	197
Printing Personalized Note Paper	198
Printing Lined Paper, Graph Paper, and Music Sheets	200
Printing Calendar Pages	201
Printing on CDs/DVDs	203
CD/DVD Printing Features	203
Loading a CD/DVD	203
Removing a Printed CD/DVD	206
Placing a CD/DVD on the Scanner Glass	207
Copying onto a CD/DVD	208
Printing Photos from a Memory Card Onto a CD/DVD	209
Printing a Jewel Case Insert from a Memory Card	210
Printing on CDs/DVDs from a Computer	212
Starting Epson Print CD - Windows	212
Starting Epson Print CD - OS X	213
Printing Your CD/DVD Design - Windows	214
Printing Your CD/DVD Design - OS X	215
Replacing Ink Cartridges	217
Check Cartridge Status	217
Checking Cartridge Status on the LCD Screen	217
Checking Cartridge Status with Windows	218
Checking Cartridge Status with OS X	221
Purchase Epson Ink Cartridges	222
Ink Cartridge Part Numbers	222
Removing and Installing Ink Cartridges	223
Printing with Black Ink and Expended Color Cartridges	227
Printing with Expended Color Cartridges - Windows	228
Printing with Expended Color Cartridges - OS X	228
Conserving Low Black Ink with Windows	230
Adjusting Print Quality	231
Print Head Maintenance	231
Print Head Nozzle Check	231
Checking the Nozzles Using the Product Control Panel	231
Checking the Nozzles Using a Computer Utility	233
Print Head Cleaning	235
Cleaning the Print Head Using the Product Control Panel	236
Cleaning the Print Head Using a Computer Utility	237
Print Head Alignment	239
Aligning the Print Head Using the Product Control Panel	240
Aligning the Print Head Using a Computer Utility	241
Cleaning the Paper Path	243
Cleaning and Transporting Your Product	244
Cleaning Your Product	244
Transporting Your Product	244
Solving Problems	247
Checking for Software Updates	247
Product Status Messages	248
Running a Product Check	249
Resetting Control Panel Defaults	251
Solving Setup Problems	252
Noise After Ink Installation	252
Software Installation Problems	252
Control Panel Setup Problems	253
Solving Network Problems	253
Product Cannot Connect to a Wireless Router or Access Point	253
Network Software Cannot Find Product on a Network	254
Product Does Not Appear in OS X Printer Window	255
Cannot Print Over a Network	256
Cannot Scan Over a Network	256
Solving Copying Problems	257
Product Makes Noise, But Nothing Copies	258
Product Makes Noise When It Sits for a While	258
Solving Paper Problems	258
Paper Feeding Problems	258
Paper Jam Problems Inside the Product	259
Paper Jam Problems in the Paper Cassette	261
Paper Jam Problems in the Auto Duplexer	262
Paper Ejection Problems	264
Solving Problems Printing from a Computer	264
Nothing Prints	264
Product Icon Does Not Appear in Windows Taskbar	265
Error After Cartridge Replacement	266
Printing is Slow	266
Solving Page Layout and Content Problems	267
Inverted Image	268
Too Many Copies Print	268
Blank Pages Print	268
Incorrect Margins on Printout	269
Border Appears on Borderless Prints	269
Incorrect Characters Print	270
Incorrect Image Size or Position	271
Slanted Printout	271
Solving Print Quality Problems	271
White or Dark Lines in Printout	272
Blurry or Smeared Printout	273
Faint Printout or Printout Has Gaps	274
Grainy Printout	275
Incorrect Colors	275
Solving Scanning Problems	276
Scanning Software Does Not Operate Correctly	276
Cannot Start Epson Scan	277
Solving Scanned Image Quality Problems	278
Image Consists of a Few Dots Only	278
Line of Dots Appears in All Scanned Images	279
Straight Lines in an Image Appear Crooked	279
Image is Distorted or Blurry	279
Image Colors are Patchy at the Edges	280
Image is Too Dark	280
Back of Original Image Appears in Scanned Image	280
Ripple Patterns Appear in an Image	281
Scanned Image Colors Do Not Match Original Colors	281
Scan Area is Not Adjustable in Thumbnail Preview	281
Scanned Image Edges are Cropped	282
Solving Memory Card Problems	282
Memory Card Does Not Fit Into a Slot	282
Cannot View or Print Photos from a Memory Card or Device	283
Cannot Transfer Photos To or From a Memory Card or Device	283
When to Uninstall Your Product Software	284
Uninstalling Product Software - Windows	284
Uninstalling Product Software - OS X	285
Where to Get Help	285
Technical Specifications	287
Windows System Requirements	287
OS X System Requirements	288
Scanning Specifications	288
Paper Specifications	289
Printable Area Specifications	289
Ink Cartridge Specifications	291
Memory Card Specifications	292
External USB Device Specifications	293
Dimension Specifications	293
Electrical Specifications	294
Environmental Specifications	294
Interface Specifications	294
Network Interface Specifications	295
Safety and Approvals Specifications	295
Notices	297
General Product Safety Instructions	297
Ink Cartridge Safety Instructions	299
LCD Screen Safety Instructions	300
Wireless Connection Safety Instructions	300
FCC Compliance Statement	300
Software Notice	301
Trademarks	301
Copyright Notice	302
libTIFF Software Acknowledgment	302
A Note Concerning Responsible Use of Copyrighted Materials	303
Default Delay Times for Power Management for Epson Products	303