Epson XP-960 User Manual
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Epson XP-960 manual content summary:
- Epson XP-960 | User Manual - Page 1
XP-960 User's Guide - Epson XP-960 | User Manual - Page 2
- Epson XP-960 | User Manual - Page 3
Contents XP-960 User's Guide...13 Product Basics ...14 Using Windows 27 Changing the Power and Sleep Timer Settings - OS X 28 Epson Connect Solutions for Smartphones, Tablets, and More 29 Using Epson Email Print ...29 Using the Epson iPrint Mobile App 30 Using Epson Remote Print ...30 Using Epson - Epson XP-960 | User Manual - Page 4
Turning Off the Paper Setting Alert...68 Paper Loading Capacity ...69 Available Epson Papers ...70 Borderless Paper Type Compatibility 73 Paper or Media Type Settings - Control Panel 74 Paper or Media Type Settings - Printer Software 74 Placing Originals on the Product ...76 Placing Originals on - Epson XP-960 | User Manual - Page 5
Extended Settings - Windows 100 Extended Settings - Windows 102 Printing Your Document or Photo - Windows 103 Checking Print Status - Windows 105 Selecting Default Print Settings - Windows 105 Changing the Language of the Printer Software Screens 106 Changing Automatic Update Options 107 - Epson XP-960 | User Manual - Page 6
- OS X 120 Printing Preferences - OS X...121 Printing Your Document or Photo - OS X 122 Checking Print Status - OS X 123 Cancelling Printing Using 127 Starting a Scan Using the Epson Scan Icon 127 Starting a Scan from a Scanning Program 130 Selecting Epson Scan Settings ...132 Scan Modes...132 - Epson XP-960 | User Manual - Page 7
Settings...185 Epson TIFF and Multi-TIFF File Settings 186 Using Memory Cards With Your Product 188 Inserting a Memory Card ...188 Memory Card Types ...189 Memory Card File Specifications 190 Removing a Memory Card...190 Printing from a Memory Card ...191 Viewing and Printing Photos...191 Viewing - Epson XP-960 | User Manual - Page 8
onto a CD/DVD ...227 Printing Photos from a Memory Card Onto a CD/DVD 229 Printing a Jewel Case Insert from a Memory Card 231 Printing on CDs/DVDs from a Computer 233 Starting Epson Print CD - Windows 233 Printing Your CD/DVD Design - Windows 234 Starting Epson Print CD - OS X 235 Printing - Epson XP-960 | User Manual - Page 9
Cartridge Status with Windows 238 Checking Cartridge Status with OS X 241 Purchase Epson Ink Cartridges...242 Ink Cartridge Part Numbers ...242 Removing and Installing Ink Cartridges 243 Printing with Black Ink and Expended Color Cartridges 247 Printing with Expended Color Cartridges - Windows - Epson XP-960 | User Manual - Page 10
Ink Installation ...272 Software Installation Problems ...272 Control Panel Setup Problems ...273 Solving Network Problems ...273 Product Cannot Connect to a Wireless Router or Access Point 274 Network Software Cannot Find Product on a Network 275 Product Does Not Appear in OS X Printer Window - Epson XP-960 | User Manual - Page 11
303 Solving Memory Card Problems...303 Memory Card Does Not Fit Into a Slot 303 Cannot View or Print Photos from a Memory Card 304 Cannot Transfer Photos To or From a Memory Card 304 Uninstall Your Product Software...305 Uninstalling Product Software - Windows 305 Uninstalling Product Software - Epson XP-960 | User Manual - Page 12
and Approvals Specifications 318 Notices ...319 Important Safety Instructions...319 General Product Safety Instructions 319 Ink Cartridge Safety Instructions 321 Wireless Connection Safety Instructions 322 LCD Screen Safety Instructions 322 FCC Compliance Statement...322 Trademarks ...323 - Epson XP-960 | User Manual - Page 13
XP-960 User's Guide Welcome to the XP-960 User's Guide. For a printable PDF copy of this guide, click here. 13 - Epson XP-960 | User Manual - Page 14
product. Using the Control Panel Product Parts Locations The Power Off and Sleep Timers Epson Connect Solutions for Smartphones, Tablets, and More Using AirPrint Using Google Cloud Print Using the Mopria Print Service Using the Control Panel See these sections to learn about the control panel and - Epson XP-960 | User Manual - Page 15
Control Panel Buttons and Lights 1 The power button and the power light 2 The home button 3 The LCD screen 4 The up and down arrow buttons (you can also scroll by swiping up and down on the LCD screen with your finger) 5 The Output Tray button 6 The Back button 7 The Start button Parent topic: Using - Epson XP-960 | User Manual - Page 16
Using the LCD Screen 1 Displays the screen name 2 Displays network status; tap the icons to check the current status 3 Tap the arrows to display other features or menus To view a list of the icons and a description of their use, select Help > Icon List. Parent topic: Using the Control Panel - Epson XP-960 | User Manual - Page 17
You can turn off the sound heard when you press buttons on the control panel. 1. Press the home button, if necessary. 2. Select Setup. 3. Select Printer Setup. 4. Select Sound. 5. Select Button Press. 6. Select the Off setting. 7. Press the home button to exit. Parent topic: Using the Control Panel - Epson XP-960 | User Manual - Page 18
scanner glass. You can turn off this feature from the product's control panel. 1. Press the home button, if necessary. 2. Select Setup. 3. Scroll down and select Guide Functions. You see this screen: 4. Select Document Alert. 5. Select Off. 6. Press the home button to exit. Parent topic: Using the - Epson XP-960 | User Manual - Page 19
on the Quiet Mode option. Note: Turning on this setting may reduce print speed. 1. Press the home button, if necessary. 2. Select Setup. 3. Select Printer Setup. 4. Select Quiet Mode. 5. Select the On setting. 6. Press the home button to exit. Parent topic: Using the Control Panel Product Parts - Epson XP-960 | User Manual - Page 20
Product Parts - Top 1 Rear paper feed slot cover 2 Paper support and extension 3 Rear paper feed slot 4 Edge guides 5 CD/DVD tray (shown removed and in storage position) 6 Document cover 20 - Epson XP-960 | User Manual - Page 21
1 Document cover 2 Scanner glass 3 Memory card access light 4 Memory card slots 5 USB Type A port for external devices Parent topic: Product Parts Locations 21 - Epson XP-960 | User Manual - Page 22
Product Parts - Front 1 Control panel 2 Output tray 3 Cassette 1 (upper cassette) 4 Cassette 2 (lower cassette) 5 Front cover (attached to Cassette 2) 6 Cassette edge guides Parent topic: Product Parts Locations 22 - Epson XP-960 | User Manual - Page 23
Product Parts - Inside 1 Scanner unit 2 Print head/ink cartridge holder Parent topic: Product Parts Locations Product Parts - Back 1 AC inlet 2 Rear cover 3 LAN port 4 USB port 23 - Epson XP-960 | User Manual - Page 24
From the Control Panel Changing the Power and Sleep Timer Settings - Windows Changing the Power and Sleep Timer Settings - OS X Parent the time period before the printer turns off automatically. 1. Press the home button, if necessary. 2. Select Setup. 3. Select Printer Setup. You see this screen: - Epson XP-960 | User Manual - Page 25
You can use the product's control panel to change the time period before the product enters sleep mode. 1. Press the home button, if necessary. 2. Select Setup. 3. Select Printer Setup. 25 - Epson XP-960 | User Manual - Page 26
You see this screen: 4. Press the up or down arrow button to select Sleep Timer. You see this screen: 5. Press the up or down arrow button to select the time period you want before the product goes to sleep. 6. Press the home button to exit. Parent topic: The Power Off and Sleep Timers 26 - Epson XP-960 | User Manual - Page 27
off automatically. 1. Make sure your product is turned on. 2. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 3. Select Printer Settings. 4. Click the Maintenance tab. 5. Click the Printer and Option Information button. You see this screen: 6. Select the length of - Epson XP-960 | User Manual - Page 28
product goes to sleep as the Sleep Timer setting. 9. Click Send. 10. Click OK to close the open program windows. Parent topic: The Power Off and Sleep Timers Changing the Power and Sleep Timer Settings - OS X You can use the printer software to change the time period before the product enters sleep - Epson XP-960 | User Manual - Page 29
Printer Settings window. Parent topic: The Power Off and Sleep Timers Epson Connect Solutions for Smartphones, Tablets, and More You can print documents, photos software, visit epson.com/connect to learn more about Email Print, check compatibility, and get detailed setup instructions. 3. Send an - Epson XP-960 | User Manual - Page 30
Print setup. 5. Select the print command in your application and choose the Remote Print driver for your Epson product. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using Epson Scan to Cloud The Epson Scan to Cloud service sends - Epson XP-960 | User Manual - Page 31
for Scan to Cloud. 5. Click Add, then follow the instructions on the screen to create your destination list. 6. When you're ready to scan, select the setting for the Scan to Cloud service on your product control panel. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related - Epson XP-960 | User Manual - Page 32
the on-screen instructions. 10. Click Finish printer registration to complete setup and print a test page. Your product is now linked to your Google Account and can be accessed from any Chromebook, computer, Apple or Android device with Internet access. Visit Epson Support for more information - Epson XP-960 | User Manual - Page 33
Account, you can print from a Chromebook without drivers or cables. Set up your Epson product for network printing. See the link below. Note: Make sure your Epson product is connected to your wireless network before starting the Google Cloud Print setup. 1. Turn on your Chromebook and connect it - Epson XP-960 | User Manual - Page 34
with Internet access. For more information on using Google Cloud Print, visit Epson Support. Parent topic: Using Google Cloud Print Related topics Wi-Fi or Wired Networking Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or - Epson XP-960 | User Manual - Page 35
Changing or Updating Network Connections Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 35 - Epson XP-960 | User Manual - Page 36
the instructions on the Start Here sheet and install the necessary software from the product CD. The installer program guides you through network setup. Note : Breakdown or repair of this product may cause loss of network data and settings. Epson is not - Epson XP-960 | User Manual - Page 37
down and select Disable Wi-Fi instead. Then follow the instructions on changing to a wired network connection in this guide. 6. Select the name of your wireless network or enter the name manually. Note: To enter the wireless network name manually, scroll down and then select Other Networks. Use the - Epson XP-960 | User Manual - Page 38
entering your password. 9. Confirm the displayed network settings and select Proceed to save them. Note: If you need to change a setting, press the Back button. 10. If you want to print a network setup report, press the Start button. (Otherwise, select Done.) 38 - Epson XP-960 | User Manual - Page 39
area on the right-hand side of the LCD screen. Parent topic: Wi-Fi Infrastructure Mode Setup Related tasks Changing a Wi-Fi Connection to a Wired Network Connection Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring - Epson XP-960 | User Manual - Page 40
1 Epson product 2 Computer with a wireless mode, you must select it from the Web Config Utility, under WiFi/Network Settings > Services > Wi-Fi Direct. Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired the home button, if necessary. 2. Select Setup. 3. Select Network Settings. 4. Select Wi-Fi - Epson XP-960 | User Manual - Page 41
You see this screen: 6. Select Connection Setup. 7. Select Change Password and select OK. Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will be disconnected when you change the password. 41 - Epson XP-960 | User Manual - Page 42
8. Enter your Wi-Fi Direct password. Note: Your password must be at least 8 and no more than 22 characters long. • Press the touch screen buttons repeatedly to scroll through characters. • Press or to move the cursor. • Press 1 Symb. to enter symbols. • Press to delete the previous character. 9. - Epson XP-960 | User Manual - Page 43
10. Scroll down to view the SSID (Wi-Fi network name) and password. 11. -Fi Direct mode is not enabled. Repeat these steps to try again. Parent topic: Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your - Epson XP-960 | User Manual - Page 44
this screen: 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. 7. Select OK if necessary. If the network connection is successful, the Network icon on the right side of the LCD screen is blue as shown: Parent topic: Wi-Fi Protected Setup (WPS) 44 - Epson XP-960 | User Manual - Page 45
Wired Network Setup You can set up your product to communicate with your computer over a wired network by connecting it to the router or hub using an Ethernet cable. 1 Epson product 2 Ethernet cable 3 Ethernet hub 4 Computers with a wired network interfaces 5 Router 6 Internet Parent topic: Wi-Fi or - Epson XP-960 | User Manual - Page 46
.) Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Changing or Updating Network Connections See these sections to change or update how your product connects to a network. Accessing the Web Config Utility Changing - Epson XP-960 | User Manual - Page 47
or Updating Network Download and install your product software from the Epson website. 6. Follow the on-screen instructions to install the software. 7. When you see the Select Your Connection screen, select Wired network connection. 8. If you see a Select Setup Option screen, select Set up printer - Epson XP-960 | User Manual - Page 48
Do one of the following: • Windows: Uninstall your product software. • OS X: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Disabling Wi-Fi Features You - Epson XP-960 | User Manual - Page 49
You see this screen: 5. Scroll down and select Disable Wi-Fi. 6. Select Yes to disable Wi-Fi. Parent topic: Changing or Updating Network Connections 49 - Epson XP-960 | User Manual - Page 50
the Paper Setting Alert Paper Loading Capacity Available Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings - Control Panel Paper or Media Type Settings - Printer Software Loading Paper in Cassette 1 (Upper Cassette) You can load photo paper and other media in these sizes - Epson XP-960 | User Manual - Page 51
the right side.) Note: If the cassette is too far inside the product to reach, turn the product off and on again. 4. Slide the edge guides outward. 51 - Epson XP-960 | User Manual - Page 52
with the glossy or printable side facedown. Note: Make sure the paper is loaded against the front edge guide and not sticking out from the end of the cassette. 7. Slide the side edge guides against the paper, but not too tightly. Note: Make sure the paper is under the tabs on the - Epson XP-960 | User Manual - Page 53
under the tabs on the edge guides and not sticking out from the end of the cassette. • Check the paper package for any additional loading instructions. Parent topic: Loading Paper Related references Paper Loading Capacity Paper or Media Type Settings - Printer Software Paper or Media Type Settings - Epson XP-960 | User Manual - Page 54
Loading Paper in the Rear Paper Feed Slot Loading Envelopes Loading Paper in Cassette 2 (Lower Cassette) You can load paper up to this size in the lower paper cassette: Legal (8.5 × 14 inches [216 × 356 mm]). Note: Do not remove or insert the paper cassette while the product is operating. 1. Close - Epson XP-960 | User Manual - Page 55
3. Pull on the front cover to remove the lower paper cassette. 4. Slide the edge guides outward. Note: If you are using legal-size paper, remove the CD/DVD tray from under the lower cassette. Press the button on the lower cassette and extend it as shown. 55 - Epson XP-960 | User Manual - Page 56
5. Set the front edge guide to the paper size you are using. Note: Various paper sizes are marked on the tray. 6. Insert paper with the glossy or printable side down. Note: Make sure the paper is loaded against the front edge guide and not sticking out from the end of the cassette. 56 - Epson XP-960 | User Manual - Page 57
the paper, but not too tightly. Note: Make sure the paper is under the tabs on the edge guides. 8. Keep the cassette flat as you insert it. Note: The output tray opens automatically when you print. Leave enough space in front of the product - Epson XP-960 | User Manual - Page 58
guides and not sticking out from the end of the cassette. • Check the paper package for any additional loading instructions. Parent topic: Loading Paper Related references Paper Loading Capacity Paper or Media Type Settings - Printer 279 × 432 mm) / A3 (11.7 × 16.5 for the Source (Windows) or Paper - Epson XP-960 | User Manual - Page 59
2. Flip open the rear paper feed slot cover. 3. Fully extend the paper support and tilt it back, as shown. 59 - Epson XP-960 | User Manual - Page 60
thick media, printable side up and short edge first, in the center of the rear paper feed slot until you hear a beep. Slide the edge guides against the paper, but not too tightly. Note: If the Button Press setting is turned off, you will not hear a beep when inserting paper. 60 - Epson XP-960 | User Manual - Page 61
with the flap facing down and to the left, in the center of the rear paper feed slot until you hear a beep. Slide the edge guides against the envelope, but not too tightly. 6. When you are ready to print, press the Start button. Note: The output tray opens automatically when you - Epson XP-960 | User Manual - Page 62
• Be careful not to insert paper too far or not far enough. Feed about 2 inches (5 cm) of paper into the printer as shown. 1 2 inches (5 cm) • Do not insert paper at an angle or the paper may jam or wrinkle. 62 - Epson XP-960 | User Manual - Page 63
loading instructions. Parent topic: Loading Paper Related references Paper Loading Capacity Paper or Media Type Settings - Printer Software Paper ) as described here. You can print on plain paper envelopes in this size: No. 10 (4.1 × 9.5 inches [105 × 241 mm]). You can also load a single envelope - Epson XP-960 | User Manual - Page 64
1. Close the output tray by pressing the Output Tray button or by hand, if necessary. Note: As you slide in the output tray, there may be slight resistance and noise. This is normal. 2. Open the front cover. 3. Pull on the front cover to remove the lower paper cassette. 64 - Epson XP-960 | User Manual - Page 65
4. Slide the edge guides outward. 5. Insert up to 10 envelopes, printable side down and flap edge left, as shown. Note: Make sure the envelopes are not sticking out from the end of the cassette. 6. Slide the edge guides against the envelopes, but not too tightly. Note: Make sure the envelopes are - Epson XP-960 | User Manual - Page 66
and select Done. Always follow these envelope loading guidelines: • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or references Paper Loading Capacity Paper or Media Type Settings - Printer Software Paper or Media Type Settings - Control Panel Related - Epson XP-960 | User Manual - Page 67
Press the home button, if necessary. 2. Select Setup. 3. Select Printer Setup. 4. Select Paper Source Setting. You see this . 7. Select Paper Size. 8. Select the paper size you loaded. 9. Select Paper Type. 10. Select the paper type you loaded. 11. Press the Back button to select another paper source - Epson XP-960 | User Manual - Page 68
ink smears when you print on thick paper, you can select the Thick Paper setting to improve print quality. Printing is slower with this setting. 1. Press the home button, if necessary. 2. Select Setup. 3. Select Printer Setup necessary. 2. Select Setup. 3. Scroll down and select Guide Functions. 68 - Epson XP-960 | User Manual - Page 69
in the rear paper feed slot. See the table here for the loading capacity of the paper cassettes. Paper type Plain paper Epson Bright White Paper Epson Presentation Paper Matte Load up to this many sheets Cassette 2 (lower cassette) Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches - Epson XP-960 | User Manual - Page 70
Photo Paper Semi-gloss Epson Ultra Premium Photo Paper Luster Epson Premium Presentation Paper Matte Double-sided 1 sheet Epson Photo Quality Self-adhesive Sheets Epson Iron-on Cool Peel Transfer paper Epson Velvet Fine Art Paper Epson Brochure & Flyer Paper Matte Double-sided Envelopes 10 - Epson XP-960 | User Manual - Page 71
mm]) 11 × 14 inches (279 × 356 mm) 11 × 17 inches (279 × 432 mm) A3 (11.7 × 16.5 inches [297 × 420 mm]) Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) Glossy 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Part number S041586 S041809 - Epson XP-960 | User Manual - Page 72
Ultra Premium Presentation Letter (8.5 × 11 inches Paper Matte [216 × 279 mm]) A3 (11.7 × 16.5 inches [297 × 420 mm]) Epson Brochure & Flyer Paper Matte Double-sided Letter (8.5 × 11 inches [216 × 279 mm]) Epson Photo Quality Self-adhesive A4 (8.3 × 11.7 inches Sheets [210 × 297 mm]) Part - Epson XP-960 | User Manual - Page 73
Paper Semi-gloss • Epson Ultra Premium Photo Paper Luster • Epson Premium Presentation Paper Matte • Epson Ultra Premium Presentation Paper Matte Borderless Paper Sizes • 4 × 6 inches (102 × 152 mm) • 16:9 wide (4 × 7.1 inches [102 × 181 mm]) • 5 × 7 inches (127 × 178 mm) • 8 × 10 inches (203 × 254 - Epson XP-960 | User Manual - Page 74
Art Paper Envelopes Envelope Parent topic: Loading Paper Paper or Media Type Settings - Printer Software For this paper Plain paper Epson Bright White Paper Epson Iron-on Cool Peel Transfer paper Epson Photo Quality Self-adhesive Sheets Select this paper Type or Media Type setting Plain Paper - Epson XP-960 | User Manual - Page 75
or Media Type setting Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Presentation Paper Matte Presentation Paper Matte Epson Premium Photo Paper Semi-gloss - Epson XP-960 | User Manual - Page 76
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing - Epson XP-960 | User Manual - Page 77
2. Place your original facedown on the scanner glass with the top of the original facing into the corner shown. Slide the original to the edges of the indicated corner. Note: You can place multiple originals on the scanner glass. Just make sure they are at least 0.20 inch (5 mm) away from each other - Epson XP-960 | User Manual - Page 78
3. If you are copying two book pages onto one sheet, place the book as shown to copy the first page, then turn the book as shown to copy the second page. 4. Close the document cover gently to keep your original in place. Parent topic: Placing Originals on the Product Related topics Copying Scanning - Epson XP-960 | User Manual - Page 79
exactly the same size as your originals. Copying Documents or Photos Copying and Restoring Photos Related tasks Copying onto a CD/DVD Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or - Epson XP-960 | User Manual - Page 80
you loaded. Paper type loaded Plain paper Epson Bright White Paper Epson High Quality Ink Jet Paper Epson Iron-on Cool Peel Transfer paper Epson Photo Quality Self-adhesive Sheets Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Ultra Premium Presentation Paper Matte - Epson XP-960 | User Manual - Page 81
Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Luster Epson Ultra Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson 8 × 10 inches (203 × 254 mm) • Letter (8.5 × 11 inches [216 × 279 mm]) • A4 (8.3 × 11.7 inches [210 × 297 mm]) • A3 (11.7 - Epson XP-960 | User Manual - Page 82
the image to fit the selected paper size setting Automatically converts from one size to another Selects the paper size for the copy printout Adjusts printer settings for the selected paper type 82 - Epson XP-960 | User Manual - Page 83
Minimum Standard Long Longer - Parent topic: Copying Documents or Photos Description Copies onto paper loaded in Cassette 1 (upper cassette) 1>2-Sided is selected) Adjusts the amount of expansion for printing borderless photos Provides longer drying time for 2-sided copies, if smudges or marks - Epson XP-960 | User Manual - Page 84
Select Copy/Restore Photos. 5. Select On. 6. Place up to two original photos on the product. Note: View the LCD screen for instructions on placing your photos on the + or - button to select one or more copies of the photo (up to 99). 10. To adjust your print and copy settings, do one or more - Epson XP-960 | User Manual - Page 85
into your photo, select Edit > Crop/Zoom and press the icons displayed on the LCD screen to crop your image. 11. When you are ready to print, press the Start button. Note: To cancel copying, select Cancel. Parent topic: Copying Related references Paper Loading Capacity Available Epson Papers Paper - Epson XP-960 | User Manual - Page 86
to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions. Printing with Windows Printing with OS X Cancelling - Epson XP-960 | User Manual - Page 87
. You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User - Epson XP-960 | User Manual - Page 88
print quality you want to use. 10. Select a Color option: • To print a color document or photo, select the Color setting. • To Windows Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with Windows Related references Paper or Media Type Settings - Printer - Epson XP-960 | User Manual - Page 89
the paper type and border setting you have chosen. Draft For draft printing on plain paper. Standard For everyday text and image printing. High For photos and graphics with high print quality. More Settings Opens a window that lets you choose among levels of speed and quality. 89 - Epson XP-960 | User Manual - Page 90
Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You can print on both sides of the print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job - Epson XP-960 | User Manual - Page 91
2. Click the Settings button. You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 91 - Epson XP-960 | User Manual - Page 92
document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with Windows Double-sided Printing Options - Windows You can select any of the available - Epson XP-960 | User Manual - Page 93
the available options on the Print Density Adjustment window to adjust the print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the - Epson XP-960 | User Manual - Page 94
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these - Epson XP-960 | User Manual - Page 95
and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options Color Correction Options - Windows Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with - Epson XP-960 | User Manual - Page 96
any of the available options in the Color Correction window to customize the image colors for your print job. Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos. Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. - Epson XP-960 | User Manual - Page 97
printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows Web. Fix Red-Eye Reduces or removes red-eye in photos. Print Text in Black Prints colored text in black. - Epson XP-960 | User Manual - Page 98
with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Collate Number (copy number) Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer. Parent topic: Selecting Additional Layout and - Epson XP-960 | User Manual - Page 99
Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create - Epson XP-960 | User Manual - Page 100
Layout and Print Options - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 2. Select Printer Settings. 3. Click the - Epson XP-960 | User Manual - Page 101
You see the maintenance options: 4. Click the Extended Settings button. 101 - Epson XP-960 | User Manual - Page 102
the printer software window. Extended Settings - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Show Progress Meter Displays the progress of print jobs as they are being printed. Enable EPSON Status Monitor - Epson XP-960 | User Manual - Page 103
the title, user, date, and time. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode the printer driver, rather than the setting in your application. Parent topic: Selecting Extended Settings - Windows Printing Your Document or Photo - Windows - Epson XP-960 | User Manual - Page 104
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows Related tasks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows 104 - Epson XP-960 | User Manual - Page 105
printing and check ink cartridge status. • To cancel printing, click Cancel. • To see print jobs waiting to print, click Print Queue. • To check ink status, click Consumables Status. Parent topic: Printing Your Document or Photo - Windows Selecting Default Print Settings - Windows When you change - Epson XP-960 | User Manual - Page 106
program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the product icon - Epson XP-960 | User Manual - Page 107
appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software. You can change how often the software checks for - Epson XP-960 | User Manual - Page 108
the automatic update feature, you can check for updates manually. Parent topic: Printing with Windows Related tasks Checking for Software Updates Printing check for updates to your product software on Epson's support website. Selecting Basic Print Settings - OS X Selecting Page Setup Settings - OS - Epson XP-960 | User Manual - Page 109
. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product as the Printer setting - Epson XP-960 | User Manual - Page 110
see the expanded printer settings window for your product: Note: The print window may look different, depending on the version of OS X and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them - Epson XP-960 | User Manual - Page 111
options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on the screen, such as those - Epson XP-960 | User Manual - Page 112
these settings: 9. Select the Paper Source you wish to print from. 10. Select the type of paper you loaded as the Media Type setting. - OS X Parent topic: Printing with OS X Related references Paper or Media Type Settings - Printer Software Related tasks Printing Your Document or Photo - Windows 112 - Epson XP-960 | User Manual - Page 113
Selecting Page Setup Settings - OS X Paper Source Options - Mac OS X You can select any text and image printing. Fine For text and graphics with good quality and print speed. Quality For photos and graphics with good quality and print speed. Best Quality For the best print quality, but the slowest - Epson XP-960 | User Manual - Page 114
these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select the Borderless checkbox or - Epson XP-960 | User Manual - Page 115
Paper Type Compatibility Selecting Print Layout Options - OS X You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop - Epson XP-960 | User Manual - Page 116
Settings - OS X You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network - Epson XP-960 | User Manual - Page 117
are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any - Epson XP-960 | User Manual - Page 118
Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side in your printer software. 1. Select Color Matching from the pop-up menu in the print window. 2. Select one of the available options. 118 - Epson XP-960 | User Manual - Page 119
Color Options from the pop-up menu in the print window. Note: The available settings on the Color Options menu Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. ColorSync Prints - Epson XP-960 | User Manual - Page 120
face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects. Off (No Color Adjustment) Turns off color management in your printer software so you can manage color using only your application software. Note: An ICC profile is required - Epson XP-960 | User Manual - Page 121
Preferences - OS X Parent topic: Printing with OS X Printing Preferences - OS X You can select from these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper. Skip Blank Page Ensures that your product does not - Epson XP-960 | User Manual - Page 122
whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication pool. Parent topic: Selecting Printing Preferences - OS X Printing Your Document or Photo - OS X Once you have selected your print settings, you are ready - Epson XP-960 | User Manual - Page 123
, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2. Select the following options Pause Printer. • To display other printer information, click Settings or Supply Levels. Parent topic: Printing Your Document or Photo - OS - Epson XP-960 | User Manual - Page 124
Special Projects Starting a Scan After placing your original documents or photos on your product for scanning, start scanning using one of these methods. Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan Icon Starting a Scan from a Scanning Program Parent topic - Epson XP-960 | User Manual - Page 125
that you have registered with Epson Connect. Note: To use this feature, you must have registered a cloud account with Epson Connect. • Scan to Computer . Note: This works with MAPI-type email such as Microsoft Outlook, Windows Live Mail, Mac Mail, and Entourage, but not web-based email such as - Epson XP-960 | User Manual - Page 126
first set up WSD (Web Services for Devices) on the computer Button Settings Parent topic: Starting a Scan Related tasks Using Epson Scan to Cloud Scan to Memory Card Options Select the Scan Cropping Max Area Text Photograph Description JPG: for photos PDF: for documents Select color or black-and- - Epson XP-960 | User Manual - Page 127
the settings as necessary. 6. Click OK. 7. Click Close to close the Event Manager window. Parent topic: Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan Icon You can start the Epson Scan program to select scan settings, scan, and save the scanned image to a file - Epson XP-960 | User Manual - Page 128
scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). 128 - Epson XP-960 | User Manual - Page 129
You see an Epson Scan window like this: Parent topic: Starting a Scan Related tasks Scanning with OS X Using Image Capture Related topics Selecting Epson Scan Settings 129 - Epson XP-960 | User Manual - Page 130
Starting a Scan from a Scanning Program You can start Epson Scan from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 130 - Epson XP-960 | User Manual - Page 131
programs, you may need to select your product as the "source" first. If you see a Select Source option, choose it and select your product. With Windows, do not select a WIA option for your product; it will not work correctly. You see an Epson Scan window like this: 131 - Epson XP-960 | User Manual - Page 132
scan window instead of the Epson Scan window. Select scanning options as necessary. Parent topic: Starting a Scan Selecting Epson Scan Settings After starting Epson Scan, scanned image. Professional Mode You can manually customize all available settings, and preview and size your scanned image. - Epson XP-960 | User Manual - Page 133
Scan mode you want to use from the Mode box in the upper right corner of the Epson Scan window: Parent topic: Selecting Epson Scan Settings Related tasks Scanning in Full Auto Mode Scanning in Home Mode Scanning in Office Mode Scanning in Professional Mode Scanning in Full Auto - Epson XP-960 | User Manual - Page 134
You see this window: 134 - Epson XP-960 | User Manual - Page 135
change the scanned file settings, click File Save Settings. 3. Click Scan. Epson Scan scans your original, and saves the file in the selected folder or opens was saved directly to your computer, you see the file in the Windows Explorer or OS X Finder, where you can view and print the image, - Epson XP-960 | User Manual - Page 136
it is scanned, if necessary. (If your photo is not oriented correctly using this option, deselect this option and scan again.) Parent topic: Scanning in Full Auto Mode Scanning in Home Mode When you scan in Home Mode, Epson Scan automatically saves your scanned file in JPEG format in your operating - Epson XP-960 | User Manual - Page 137
You see this window: 2. Select the Document Type setting that matches your original, such as Photograph or Text/Line Art. 3. Select the Image Type setting that matches your original. 137 - Epson XP-960 | User Manual - Page 138
will email, view on a computer screen, or post on the web. • Printer: Select this option for images you will print or documents you will convert to to use. 10. Click Scan. You see the File Save Settings window. 11. Change any of the necessary file save settings and click OK. Epson Scan scans your - Epson XP-960 | User Manual - Page 139
Selecting a Scan Area - Home Mode You can select a specific area in your preview image to include in your scanned image. You can select the entire image area or a portion of it. You can even select multiple scan areas to create multiple scanned images of different areas (Normal Preview mode only). - Epson XP-960 | User Manual - Page 140
1. Do one of the following to select your scan area in the Preview image: • Thumbnail preview: Your scan area is selected automatically, but you can change it. Place your cursor in one corner of the desired scan area, then click and drag the cursor to the opposite corner to create a marquee (dotted - Epson XP-960 | User Manual - Page 141
• Normal preview: Click the Auto Locate icon to create a marquee (dotted line) on the preview image. 2. Do the following, as necessary, to work with the selected scan area: • If the marquee is correct, continue with the next step. • To move the marquee, click inside the scan area and drag the - Epson XP-960 | User Manual - Page 142
Delete Marquee icon. 3. Click inside the scan area and make any necessary settings in the Epson Scan window. Parent topic: Scanning in Home Mode Available Image Adjustments - Home Mode You can select these your scanned image.) Color Restoration Restores the colors in faded photos automatically. 142 - Epson XP-960 | User Manual - Page 143
image as you scan. You can also select a specific scan size, such as a common photo size like 4 × 6 inches (102 × 152 mm). This places a scan area . 1. Click the Preview button to preview your image. 2. In the Epson Scan window, select the size you want your scanned image to be from the Target - Epson XP-960 | User Manual - Page 144
A marquee (dotted line) appears on your preview image proportioned for the size you selected. 3. Do the following, as necessary, to work with the selected scan area: • To move the marquee, click inside the scan area and drag the marquee where you want it. 144 - Epson XP-960 | User Manual - Page 145
, then click and drag the edge where you want it. Note: Manually adjusting the marquee will not change the target size of the scanned file available in the Target Size list, click the Customize option. You see this window: 5. Name the custom size, enter the size, click Save, and click OK. - Epson XP-960 | User Manual - Page 146
Scanning in Office Mode When you scan in Office Mode, Epson Scan automatically saves your scanned file in JPEG format in your operating system can select settings, preview, and change the scanned file settings as necessary. 1. Start Epson Scan and select Office Mode as the Mode setting. You see this - Epson XP-960 | User Manual - Page 147
want to use. Before making adjustments, click the image or scan area in the Preview window. 9. Click Scan. You see the File Save Settings window. 10. Change any of the necessary file save settings and click OK. Epson Scan scans your original, and saves the file in the selected folder or opens it in - Epson XP-960 | User Manual - Page 148
1. In the Preview window, click the Auto Locate icon to create a marquee (dotted line) on the preview image. 2. Do the following, as necessary, to work with the selected scan - Epson XP-960 | User Manual - Page 149
. • To delete a marquee, click the marquee, then click the Delete Marquee icon. 3. Click inside each scan area and make any necessary settings in the Epson Scan window. Parent topic: Scanning in Office Mode Available Image Adjustments - Office Mode You can select these Image Adjustments options in - Epson XP-960 | User Manual - Page 150
in OCR (Optical Character Recognition) programs. Parent topic: Scanning in Office Mode Scanning in Professional Mode When you scan in Professional Mode, Epson Scan automatically saves your scanned file in JPEG format in your operating system's Pictures or My Pictures folder, or opens it in your - Epson XP-960 | User Manual - Page 151
You see this window: 151 - Epson XP-960 | User Manual - Page 152
the Auto Exposure Type setting: Document or Photo. 5. Select the details of your original and , click the image or scan area in the Preview window. 10. If you want to reduce or enlarge your image Save Settings window. 12. Change any of the necessary file save settings and click OK. Epson Scan scans - Epson XP-960 | User Manual - Page 153
Available Image Types - Professional Mode You can select these Image Type options in Epson Scan Professional Mode. 24-bit Color Select this setting for color photos. Color Smoothing Select this setting for color graphic images, such as charts or graphs. 8-bit Grayscale Select this setting for black- - Epson XP-960 | User Manual - Page 154
1. Do one of the following to select your scan area in the Preview image: • Normal preview: Click the Auto Locate icon to create a marquee (dotted line) on the preview image. 154 - Epson XP-960 | User Manual - Page 155
• Thumbnail preview: Your scan area is selected automatically, but you can change it. Place your cursor in one corner of the desired scan area, then click and drag the cursor to the opposite corner to create a marquee (dotted line) on the preview image. 2. Do the following, as necessary, to work - Epson XP-960 | User Manual - Page 156
, only the area inside the currently selected marquee will be scanned. 3. Click inside the scan area and make any necessary settings in the Epson Scan window. Parent topic: Scanning in Professional Mode Available Image Adjustments - Professional Mode You can select these Adjustments options in - Epson XP-960 | User Manual - Page 157
Color Restoration Restores the colors in faded photos automatically. Backlight Correction Removes shadows from photos that have too much background light. a graphical interface for adjusting tone levels individually. (For advanced users only.) Click the tone correction icon to access the settings. - Epson XP-960 | User Manual - Page 158
image as you scan. You can also select a specific scan size, such as a common photo size like 4 × 6 inches (102 × 152 mm). This places a scan area . 1. Click the Preview button to preview your image. 2. In the Epson Scan window, select the size you want your scanned image to be from the Target - Epson XP-960 | User Manual - Page 159
A marquee (dotted line) appears on your preview image proportioned for the size you selected. 3. Do the following, as necessary, to work with the selected scan area: • To move the marquee, click inside the scan area and drag the marquee where you want it. 159 - Epson XP-960 | User Manual - Page 160
, then click and drag the edge where you want it. Note: Manually adjusting the marquee will not change the target size of the scanned file available in the Target Size list, click the Customize option. You see this window: 5. Name the custom size, enter the size, click Save, and click OK. - Epson XP-960 | User Manual - Page 161
sizing tools, click the + (Windows) or (OS X) icon next can adjust the scan settings using the preview as a guide. There are two types of preview available, depending manually. If the Thumbnail checkbox is deselected, clicking the Preview button opens a normal preview. Parent topic: Selecting Epson - Epson XP-960 | User Manual - Page 162
original size but enlarge it later in an image-editing program. Increase Epson Scan's Resolution setting in your scan. Increase the resolution by the same dpi. • You will scan the image at 100% or smaller size. Select Epson Scan's Resolution setting based on how you will use the scanned image: • - Epson XP-960 | User Manual - Page 163
behaves when you scan and save files. The File Save Settings window may appear after you click Scan on the Epson Scan window. You may also be able to access the window by clicking the icon on the Epson Scan window. 1. Do one of the following to select the folder in which you want to save - Epson XP-960 | User Manual - Page 164
You can select from a variety of scanned file types and optional settings on the File Save Settings window in Epson Scan. File Formats Bitmap (*.bmp) A standard image file format for most Windows programs. JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the - Epson XP-960 | User Manual - Page 165
additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). 1. Open an image editing application - Epson XP-960 | User Manual - Page 166
4. Select the Scan Mode setting indicating where you placed your original (if available). Select any other available scan settings as necessary. 5. Select the folder in which you want to save your scanned file in the Scan To pop-up menu. 6. Click Scan. 166 - Epson XP-960 | User Manual - Page 167
to help you quickly complete special scan projects. Scanning to a PDF File Restoring Photo Colors as You Scan Scanning to Online Destinations Using Easy Photo Scan Parent topic: Scanning Scanning to a PDF File Using Epson Scan in Office, Home, or Professional Mode, you can scan a multi-page document - Epson XP-960 | User Manual - Page 168
original on your product for scanning. 2. Start Epson Scan. 3. Select the scan mode you want to use. 4. Select the scan settings for your scan. 5. Preview your image. 6. When you finish selecting all your settings, click Scan. You see the File Save Settings window. 7. Select PDF as the Type setting - Epson XP-960 | User Manual - Page 169
8. Select any other settings you want to use on the File Save Settings window. Click the Options button to access additional settings. 9. Click OK. Epson Scan scans your document and you see this window: 10. Choose one of the following options: • If you are scanning only one page, click Save File. • - Epson XP-960 | User Manual - Page 170
Scan File Settings Restoring Photo Colors as You Scan You can restore the colors in faded photos as you scan them using Epson Scan's Color Restoration settings, click Scan. 9. Click Close to exit the Epson Scan window, if necessary. Epson Scan scans your original, and saves the color-restored file - Epson XP-960 | User Manual - Page 171
for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). 1. Place your original on your product for scanning. 2. Do one of the following to open Easy Photo Scan: • Windows 8.x: Navigate to the Apps screen and select - Epson XP-960 | User Manual - Page 172
• OS X: Open the Applications folder, click Epson Software, and click Easy Photo Scan. Select your product and click OK, if necessary. You see a window like this: 3. Click the Scan icon. Your scanning program launches. 4. Click Scan in the window that appears to scan your original. The scanned image - Epson XP-960 | User Manual - Page 173
. The available icons may vary, depending on the software version you are using. Parent topic: Scanning to Online Destinations Using Easy Photo Scan Related tasks Uploading Scanned Images to Facebook Uploading Scanned Images to Picasa Uploading Scanned Images to Evernote Uploading Scanned Images to - Epson XP-960 | User Manual - Page 174
You see a window like this: Note: If you have already configured a Facebook account in Easy Photo Scan, you can select the Setting Name or Destination Name for the account, click Login if necessary, and click Send to upload your images. 3. Click - Epson XP-960 | User Manual - Page 175
and select Save As. Enter a name for the setting and click OK. 10. Click Send to upload the images to your Facebook account, or click Cancel to Online Destinations Using Easy Photo Scan Related references Epson JPEG File Settings Related tasks Scanning Using Easy Photo Scan Uploading Scanned Images - Epson XP-960 | User Manual - Page 176
You see a window like this: Note: If you have already configured a Picasa account in Easy Photo Scan, you can select the Setting Authentication screen, log into your Google account. 5. Click Accept to allow Easy Photo Scan to upload images to your account. An authentication code is generated. 6. - Epson XP-960 | User Manual - Page 177
from the File or File Type list. 10. If there are options for the selected file Epson JPEG File Settings Related tasks Scanning Using Easy Photo Scan Uploading Scanned Images to Evernote You can configure an Evernote account for use with Easy Photo Scan and upload your scanned images to it (Windows - Epson XP-960 | User Manual - Page 178
You see a window like this: Note: If you have already configured an Evernote account in Easy Photo Scan, you can select the Setting Name or Destination Name for the account and click Send to upload your images. 3. Select a notebook from the Notebook - Epson XP-960 | User Manual - Page 179
account, or click Cancel to cancel the operation. Parent topic: Scanning to Online Destinations Using Easy Photo Scan Related references Epson JPEG File Settings Related tasks Scanning Using Easy Photo Scan Uploading Scanned Images to SugarSync You can configure a SugarSync account for use with Easy - Epson XP-960 | User Manual - Page 180
You see a window like this: Note: If you have already configured a SugarSync account in Easy Photo Scan, you can select the Setting Name or Destination Name for the account and click Send to upload your images. 3. Enter the account information in - Epson XP-960 | User Manual - Page 181
for the selected file format, click Options or Option and select the options you want. 10. If you also want to save the images to a local folder, select the Copy Photo Scan Related references Epson JPEG File Settings Epson TIFF and Multi-TIFF File Settings Related tasks Scanning Using Easy Photo - Epson XP-960 | User Manual - Page 182
a window like this: Note: If you have already configured a Web Folder account in Easy Photo Scan, you can select the Setting Name or Destination Name for the account and click Send to upload your pictures. 3. Enter the Web Folder URL in the Address field. 4. Enter the login information in the User - Epson XP-960 | User Manual - Page 183
. 10. Epson JPEG File Settings Epson TIFF and Multi-TIFF File Settings Related tasks Scanning Using Easy Photo Scan Uploading Scanned Images to Email You can save your scanned images to a local network folder and send them by email using Easy Photo Scan. Note: With Windows, Easy Photo Scan supports - Epson XP-960 | User Manual - Page 184
enter an email address and email text in the window. If you have already configured email settings in Easy Photo Scan, you can select them using the Destination Easy Photo Scan Related references Epson JPEG File Settings Epson TIFF and Multi-TIFF File Settings Related tasks Scanning Using Easy Photo - Epson XP-960 | User Manual - Page 185
You see a window like this: 3. Select the image Photo Scan Related references Epson JPEG File Settings Epson TIFF and Multi-TIFF File Settings Related tasks Scanning Using Easy Photo Scan Epson JPEG File Settings You can select from the following settings in the JPEG settings window in Easy Photo - Epson XP-960 | User Manual - Page 186
. Programs that use color management software will display the colors of the image using the ICC profile. Parent topic: Scanning to Online Destinations Using Easy Photo Scan Epson TIFF and Multi-TIFF File Settings You can select from the following settings in the TIFF settings - Epson XP-960 | User Manual - Page 187
. Programs that use color management software will display the colors of the image using the ICC profile. Parent topic: Scanning to Online Destinations Using Easy Photo Scan 187 - Epson XP-960 | User Manual - Page 188
Using Memory Cards With Your Product Follow the instructions here to work with a memory card inserted into your product. Inserting a Memory Card Printing from a Memory Card Transferring Photos on a Memory Card Inserting a Memory Card Insert only one memory card at a time into a memory card slot on - Epson XP-960 | User Manual - Page 189
Caution: Do not remove a memory card or turn off your product while the memory card access light is flashing or you may lose data from the memory card. Memory Card Types Memory Card File Specifications Removing a Memory Card Parent topic: Using Memory Cards With Your Product Memory Card Types You - Epson XP-960 | User Manual - Page 190
Right Slot You can insert the following cards in the right slot: • CompactFlash • Microdrive Parent topic: Inserting a Memory Card Memory Card File Specifications You can insert memory cards in your product containing files that meet these specifications. File format Image size Number of files - Epson XP-960 | User Manual - Page 191
X: Drag the removable disk icon for your memory card from the desktop or computer window into the trash. 3. Pull the memory card straight out of its slot. Parent photos from a memory card inserted into your product: Viewing and Printing Photos Printing Photo Layouts from a Memory Card Printing Photo - Epson XP-960 | User Manual - Page 192
the following as necessary (adjustments modify only your printed copy, not the original file): • To crop, zoom into, or rotate a photo, select the thumbnail image of the photo you want to modify, select Edit > Crop/Zoom. Make the necessary adjustments, select OK and select OK again. • To change the - Epson XP-960 | User Manual - Page 193
displayed on the LCD screen. The modifications affect only the printed copy of the photo, not the original file. Photo Adjustment settings Fix Photo Available options Fix Photo Off Automatic People Landscape Night Scene P.I.M. Description Turns off automatic adjustments; see Note below Optimizes - Epson XP-960 | User Manual - Page 194
Off - Current On - Current Off - All Photos On - All Photos Various settings Description Automatically fixes the red-eye effect in photos Adjust individual qualities in your photo Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to - Epson XP-960 | User Manual - Page 195
images slightly less for borderless prints Expands images the least for borderless prints (you may see some white border) Prints the date the photo was taken on the photo in the format you select Prints settings that you added in your camera Prints text that you added in your camera Prints location - Epson XP-960 | User Manual - Page 196
Premium Presentation Paper Matte Double-sided Epson Ultra Premium Presentation Paper Matte Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Luster Epson Premium Photo Paper Semi-gloss Epson Ultra Premium Photo Paper Glossy Epson Photo Paper Glossy Epson Velvet Fine Art Paper Paper - Epson XP-960 | User Manual - Page 197
Layouts from a Memory Card You can print one or more photos from a memory card in special layouts on various sizes of photo paper. 1. Press the home button, if necessary. 2. Select More Functions. 3. Select Photo Layout Sheet. 4. Scroll down to view all of the layout options, then select the option - Epson XP-960 | User Manual - Page 198
photos manually, follow the instructions on the LCD screen to select and place your photos on the layout, then select Proceed. 8. Press the + or - button to select the number of layout sheets to print (up to 99) and select Proceed. 9. Select additional print settings for your layout as necessary. 10 - Epson XP-960 | User Manual - Page 199
on your memory card or other device, and add your own handwritten or printed text. First you select your photo and print a template on plain paper. Then you fill out the template, add your message, and print your cards. Creating and Printing a Greeting Card Template - Epson XP-960 | User Manual - Page 200
select Proceed. 9. When you are ready to print your greeting card template on plain paper, press the Start button. Parent topic: Printing Photo Greeting Cards Related tasks Inserting a Memory Card Related topics Loading Paper Printing a Greeting Card from a Template After your greeting card template - Epson XP-960 | User Manual - Page 201
a picture. Tip: When adding text, place it in the direction that your photo faces. 3. Load photo paper either in Cassette 2 (lower) for this size: Letter (8.5 × 11 Greeting Card > Print Greeting Cards from Template.) 5. Follow the instructions on the LCD screen to place the template facedown on the - Epson XP-960 | User Manual - Page 202
data from the memory card. 2. Press the home button, if necessary. 3. Select Setup. 4. Scroll down and select File Sharing Setup. 5. Select the connection type between the printer and your computer. Parent topic: Transferring Photos on a Memory Card Related tasks Removing a Memory Card Transferring - Epson XP-960 | User Manual - Page 203
card files from your computer: • Windows: Open the Computer, My Computer, Windows Explorer, or File Explorer utility, photos. 5. Drag the photos you want to transfer to the desired folder on your computer or on your memory card. Note: Your product's LCD screen does not update to display new photos - Epson XP-960 | User Manual - Page 204
. Check your camera manual to see if it is compatible. Note: Your photos must be in JPG format and sized from 80 × 80 to 10200 × 10200 pixels. Epson cannot guarantee the compatibility of your camera. Some combinations of paper type, size, and layout may not be supported, depending on your camera - Epson XP-960 | User Manual - Page 205
2. Press the left or right arrow button and then select Setup. 3. Scroll down and select External Device Setup. 205 - Epson XP-960 | User Manual - Page 206
4. Select Print Settings. 5. Select the print settings you want to use. 6. When you are done, press the Back button. 7. Select Photo Adjustments. 8. Select the photo adjustments you want to use. Press the home button to exit. After you select settings, you are ready to connect your camera and print - Epson XP-960 | User Manual - Page 207
Parent topic: Printing from a Camera Print Settings - Camera Select the Print Settings options you want to use when printing photos from your camera. Print settings Paper Size Paper Type Available options Various paper sizes Various paper types Paper Source Cassette 1 Cassette 2 Cassette 1> - Epson XP-960 | User Manual - Page 208
Print settings Layout Quality Expansion Date Available options Borderless With Border Picture Package 2-up, 4-up, 8-up, 20-up, 30up, or 80-up Photo ID Upper ½ or Lower ½ Jewel Upper Jewel Index Draft Standard Best Standard Medium Minimum Off On Description Expands the image to the edge of the - Epson XP-960 | User Manual - Page 209
ISO speed Prints text that you added in your camera Prints location information embedded in a photo by cameras that have a built-in GPS feature Automatically crops the photo to fit into the selected photo layout Turns off automatic cropping Prints at normal speed Slows down printing to improve print - Epson XP-960 | User Manual - Page 210
Brightness Contrast Sharpness Saturation Clear All Settings Various settings Yes No Description Automatically adjusts the brightness, contrast, and saturation of the photo based on the Scene Detection setting that is selected Turns off automatic adjustments; see Note below Uses your camera's PRINT - Epson XP-960 | User Manual - Page 211
the USB port to transfer images from your camera to your computer. 4. Turn on your camera. 5. Follow the instructions that came with your camera to select and print your photos. When you finish printing, turn off your camera and disconnect it from the product. Parent topic: Printing from a Camera - Epson XP-960 | User Manual - Page 212
you want to use for printing. 3. Turn on your camera. 4. Setup the camera's wireless network connection. See the documentation that came with your product's network settings. 5. Follow the instructions that came with your camera to select and print your photos. When you finish printing, turn off - Epson XP-960 | User Manual - Page 213
stored in a camera's built-in memory are not supported. Parent topic: Viewing or Printing from a USB Flash is turned on but not printing. Note: Epson cannot guarantee the compatibility of your drive. 1. into your drive, if necessary. 5. Select the photos to print from the LCD screen. When you finish - Epson XP-960 | User Manual - Page 214
Related topics Loading Paper 214 - Epson XP-960 | User Manual - Page 215
, or from a photo or drawing placed on the scanner glass. 1. Load one of these types of paper in either Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) size: • Plain paper • Epson Bright White Paper • Epson Presentation Paper Matte • Epson Premium Presentation Paper - Epson XP-960 | User Manual - Page 216
front right corner. • Select Photo on Memory Card to print a design from a memory card inserted in your product, then select a photo. 6. Select Proceed. 7. Select or darker • Line Detection to change the amount of detail in the print 10. When you are ready to print, press the Start button. Note: To - Epson XP-960 | User Manual - Page 217
Related topics Loading Paper Printing Personalized Note Paper You can print lined or unlined note paper with one of your own photos in the background. 1. Load plain paper in either Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) size. 2. Insert a memory card - Epson XP-960 | User Manual - Page 218
each option to preview the design layout. 8. Select the size of paper you loaded. 9. Select the photo you want to use for your note paper and select Proceed. Note: To rotate the layout, select Rotate. 10. When you see a message asking you to load paper, select Proceed. 11. To print more than - Epson XP-960 | User Manual - Page 219
Related tasks Inserting a Memory Card Related topics Loading Paper Printing Lined Paper, Graph Paper, and Music Sheets You can print wide-rule or narrow-rule notebook paper and graph paper. 1. Load plain paper in either Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) - Epson XP-960 | User Manual - Page 220
asking you to load paper, select Proceed. 9. To print more than one sheet, press the + or - button to select the number (up to 99). 10. When you are ready to print, press the Start button. Note: To cancel printing, select Cancel. Parent topic: Printing Personalized Projects Related topics Loading - Epson XP-960 | User Manual - Page 221
Printing Calendar Pages You can create and print a weekly or monthly calendar page from your product. 1. Load paper in either Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) size. 2. Press the home button, if necessary. 3. Select More Functions. 4. Scroll down and - Epson XP-960 | User Manual - Page 222
a photo in the background. Note: View the thumbnails next to each option to preview the design layout. 7. If you choose Monthly, enter the year and month and press Done. 8. Select the type and size of paper to print on. 9. When you see a message asking you to load paper, select Proceed. 10. To - Epson XP-960 | User Manual - Page 223
on CDs/DVDs Follow the instructions here to print a design onto ink jet-printable CDs or DVDs to create a custom label. CD/DVD Printing Features Loading a CD/DVD Removing a Printed CD/DVD Placing a CD/DVD on the Scanner Glass Copying onto a CD/DVD Printing Photos from a Memory Card Onto a CD - Epson XP-960 | User Manual - Page 224
you may need to adjust the inner diameter setting using the control panel or Epson Print CD software. 1. Burn your files, music, or video onto your disc control panel to print on the CD/DVD, and follow the on- screen instructions. 3. Raise the control panel all the way up. 4. Make sure nothing is - Epson XP-960 | User Manual - Page 225
6. Remove the CD/DVD tray from the bottom of the product. 7. Place a CD or DVD on the CD/DVD tray with the printable side faceup, and insert the tray into the slot above the output tray. Note: Make sure the marks on the tray and the marks on the product line up. 8. Select Ready > OK on the touch - Epson XP-960 | User Manual - Page 226
on the bottom of the product. After printing, handle the CD or DVD carefully. You may need to wait up to 24 hours for the ink to dry fully before inserting it in a drive, depending on the type of disc you used. Keep printed discs away from moisture and direct sunlight - Epson XP-960 | User Manual - Page 227
cover gently to keep your disc in place. Parent topic: Printing on CDs/DVDs Copying onto a CD/DVD You can copy a printed photo or CD/DVD label directly onto an ink jet-printable CD or DVD. If you want, you can first print a test design on plain paper. 1. Load the CD, DVD - Epson XP-960 | User Manual - Page 228
3. Select More Functions. 4. Select CD/DVD Copy. 5. Follow the instructions on the LCD screen to place your original CD, DVD, or photo on the scanner glass and select Proceed. 6. If necessary, adjust the inner and outer diameter of your CD as shown on the screen and select - Epson XP-960 | User Manual - Page 229
/DVD Placing a CD/DVD on the Scanner Glass Placing Originals on the Scanner Glass Related topics Loading Paper Printing Photos from a Memory Card Onto a CD/DVD You can print one or more photos from a memory card directly onto a CD or DVD. If you want, you can first print a test design on plain - Epson XP-960 | User Manual - Page 230
5. Select Print on CD/DVD. 6. Select a layout and select Proceed. 7. Follow the instructions on the screen to select your photo or photos. 8. When you see the screen to adjust the inner and outer diameter of your CD, adjust the settings if necessary and select Proceed. You see - Epson XP-960 | User Manual - Page 231
10. Adjust the CD Density setting if necessary, then press the Start button to print Loading a CD/DVD Related topics Loading Paper Printing a Jewel Case Insert from a Memory Card You can print a photo from a memory card, automatically sized to fit on a CD or DVD jewel case insert. You can also print - Epson XP-960 | User Manual - Page 232
paper size and type and select Proceed. 8. Follow the instructions on the LCD display to select your photos and set the number of copies. 9. When you see the Print Settings screen, change your print settings if necessary. 10. When you - Epson XP-960 | User Manual - Page 233
topic: Printing on CDs/DVDs Related tasks Loading a CD/DVD Starting Epson Print CD - Windows You can use Epson Print CD to design your disc by importing photos, adding text, and creating special effects. 1. Select the Epson Print CD icon on your Windows Desktop. You see a screen like this: 233 - Epson XP-960 | User Manual - Page 234
Printing Your CD/DVD Design - Windows After you create your design, Epson Print CD and click Print. You see a screen like this: 2. Make sure your product is selected as the Printer setting. 3. To see how your design will look without printing on the disc, click Test Print and follow the instructions - Epson XP-960 | User Manual - Page 235
the print position or print quality, see the Epson Print CD Help utility for instructions. Parent topic: Printing on CDs/DVDs from a Computer Starting Epson Print CD - OS X You can use Epson Print CD to design your disc by importing photos, adding text, and creating special effects. 1. Open the - Epson XP-960 | User Manual - Page 236
. 1. Open your file in Epson Print CD and select Print from the File menu. You see a screen like this: 2. Make sure your product is selected as the Printer setting. 3. To see how your design will look without printing on the disc, select Test Print and follow the instructions on the screen. 4. When - Epson XP-960 | User Manual - Page 237
ink cartridges to Epson for proper disposal, please go to epson.com/recycle for more information. Check Cartridge Status Purchase Epson Ink Cartridges Removing and Installing Ink Cartridges Printing with Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows Check Cartridge - Epson XP-960 | User Manual - Page 238
2. Select Setup. 3. Select Ink Levels. The ink cartridge status is displayed. Note: Displayed ink levels are approximate. 4. Select OK to exit. Parent topic: Check Cartridge Status Related tasks Removing and Installing Ink Cartridges Checking Cartridge Status with Windows A low ink reminder appears - Epson XP-960 | User Manual - Page 239
installed in the product are broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences. 239 - Epson XP-960 | User Manual - Page 240
You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Check Cartridge Status Related tasks Removing and Installing Ink Cartridges 240 - Epson XP-960 | User Manual - Page 241
Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see a window like this: 3. Do the following as necessary: • To update the ink cartridge status, click Update. 241 - Epson XP-960 | User Manual - Page 242
). Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. The cartridge included with the printer is designed for printer setup and not for resale. After some - Epson XP-960 | User Manual - Page 243
Parent topic: Purchase Epson Ink Cartridges Removing and Installing Ink Cartridges Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution: Leave your old cartridges in the printer until you are ready - Epson XP-960 | User Manual - Page 244
; otherwise, you may damage your product. Do not touch the flat white cable inside the printer. 4. Push in the blue tab to unlock the ink cartridge you are replacing. Then lift the bottom of the ink cartridge to remove it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If - Epson XP-960 | User Manual - Page 245
. Do not touch the areas shown above. Doing so may prevent normal operation and printing. 7. Remove the cap from the cartridge and store it for later use. Note: Save the cap so you can recap ink cartridges before storing or disposing of them. Caution: Do not remove any other labels or seals, or - Epson XP-960 | User Manual - Page 246
the scanner unit. If you remove a low or expended ink cartridge, you cannot re-install and use the cartridge. Caution: If you remove an ink cartridge for later use, recap the ink cartridge using the cap that came with it to prevent the ink from drying out and to protect the surrounding area from - Epson XP-960 | User Manual - Page 247
and you may not be able to print. Parent topic: Replacing Ink Cartridges Related concepts Purchase Epson Ink Cartridges Printing with Black Ink and Expended Color Cartridges When a color or photo black ink cartridge is expended, you can temporarily continue printing from your computer using black - Epson XP-960 | User Manual - Page 248
Related topics Loading Paper Printing with Expended Color Cartridges - OS X If printing stops, you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope. 1. Click the printer icon in the Dock. 2. If you see a message telling - Epson XP-960 | User Manual - Page 249
printing setting. 7. Click OKOK or OK. 8. Close the utility window. 9. Load plain paper or an envelope in your product. 10. Access the print settings in your print application. 11. Select Print . Parent topic: Printing with Black Ink and Expended Color Cartridges Related topics Loading Paper 249 - Epson XP-960 | User Manual - Page 250
Low Black Ink with Windows The following window appears when black ink runs low and there is more color ink. Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, Epson Status - Epson XP-960 | User Manual - Page 251
, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Print Head Alignment Cleaning the Paper Path Print Head Maintenance If your printouts become too light, or you - Epson XP-960 | User Manual - Page 252
3. Press the home button, if necessary. 4. Select Setup. 5. Select Maintenance. 6. Select Nozzle Check. 7. Press the Start button. The nozzle check pattern is printed. 252 - Epson XP-960 | User Manual - Page 253
the instructions on the screen to clean the print head. If you don't see any improvement after cleaning the print head up to 2 times, turn off the product and wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be - Epson XP-960 | User Manual - Page 254
-click the product icon in the Windows taskbar. • OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 4. Select Nozzle Check. You - Epson XP-960 | User Manual - Page 255
Head Nozzle Check Related tasks Loading Paper in Cassette 2 (Lower Cassette) Cleaning the Print Head Using a Computer Utility Related topics Replacing Ink Cartridges Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head - Epson XP-960 | User Manual - Page 256
Print Head Using a Computer Utility Parent topic: Print Head Maintenance Related topics Replacing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can check the print head in the product. 3. Press the home button, if necessary. 4. Select Setup. 5. Select Maintenance. 256 - Epson XP-960 | User Manual - Page 257
the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced. Parent topic: Print the Nozzles Using the Product Control Panel Related topics Replacing Ink Cartridges Cleaning the Print Head Using a Computer Utility You can clean - Epson XP-960 | User Manual - Page 258
the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 4. Select Head Cleaning. You see a window like this: 5. Click Start to begin the cleaning cycle. You see - Epson XP-960 | User Manual - Page 259
, turn off the product and wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of the ink cartridges may be old or damaged and needs to be replaced. Parent topic: Print Head Cleaning Related tasks Loading Paper in Cassette 2 (Lower Cassette) Checking - Epson XP-960 | User Manual - Page 260
inserted for printing, and the output tray is extended. 2. Load a few sheets of plain paper in the product. 3. Press the home button, if necessary. 4. Select Setup. 5. Select Maintenance. 260 - Epson XP-960 | User Manual - Page 261
the Windows Desktop and right-click the product icon in the Windows taskbar. • OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility - Epson XP-960 | User Manual - Page 262
print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. You see a window like this: 6. Check the printed pattern and follow the instructions on the screen to choose the number of the best printed pattern for each set. • After choosing a pattern number - Epson XP-960 | User Manual - Page 263
Head Alignment Related tasks Loading Paper in Cassette 2 (Lower Cassette) Cleaning the Paper Path If you see ink on the back of a printout, you can clean the paper path to remove any excess ink. Caution: Do not use tissues to clean the rollers inside the product; lint from tissue may clog the - Epson XP-960 | User Manual - Page 264
transportation as described here. Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. 264 - Epson XP-960 | User Manual - Page 265
position (the home position). If not, turn on the product, wait for the print head to move, then turn the product off again. 3. Secure the ink cartridge holder to the case with tape. Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage your product - Epson XP-960 | User Manual - Page 266
. Then lower the control panel. 10. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder before turning on your product - Epson XP-960 | User Manual - Page 267
idea to check Epson's support website for free updates to your product software. You can select Download the Latest Software from the Home screen of this manual or visit Epson's driver download site (U.S. downloads or Canadian downloads). • Windows: Your printer software automatically checks for - Epson XP-960 | User Manual - Page 268
the end of its service life. Contact Epson Support. The ink pads are near the end of their service life and the message will be displayed until the ink pad is replaced. Contact Epson for support. (To resume printing, press the Start button.) A printer's ink pad is at The ink pad is at the end - Epson XP-960 | User Manual - Page 269
is a problem with the network connection to your product. An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support. Note: The ink pads in the printer - Epson XP-960 | User Manual - Page 270
4. Select Setup. 5. Select Maintenance. 6. Select Nozzle Check. 7. Press the Start button. The nozzle check pattern is and the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected 270 - Epson XP-960 | User Manual - Page 271
product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related concepts Print Head Cleaning Print Head Alignment Uninstall Your Product Software Related references Where to Get Help Resetting Control Panel Defaults If - Epson XP-960 | User Manual - Page 272
product. Noise After Ink Installation Software Installation Problems Control Panel Setup Problems Parent topic: Solving Problems Noise After Ink Installation If you hear noises from your product after installing ink, check the following: • The first time you install ink cartridges, the product must - Epson XP-960 | User Manual - Page 273
correct port is shown in the printer properties. • If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your System Administrator. Parent topic: Solving Setup Problems Related concepts Uninstall Your Product - Epson XP-960 | User Manual - Page 274
: Solving Problems Related tasks Printing a Network Status Sheet Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS - Epson XP-960 | User Manual - Page 275
Setup again: 1. Reset your product's network settings to their factory defaults. 2. Windows only: uninstall your product software. 3. Initialize your router following the instructions initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here - Epson XP-960 | User Manual - Page 276
tasks Resetting Control Panel Defaults Product Does Not Appear in OS X Printer Window If your product does not appear in the OS X printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup - Epson XP-960 | User Manual - Page 277
) mode. See your router documentation for instructions. • If you are connecting the product via EpsonNet Setup and the Wi-Fi icon does not Problems Related concepts Uninstall Your Product Software Related tasks Printing a Network Status Sheet Cannot Scan Over a Network If you cannot start Epson - Epson XP-960 | User Manual - Page 278
instructions photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Network Problems Solving Copying Problems - Epson XP-960 | User Manual - Page 279
or Rear Cover Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper stack - Epson XP-960 | User Manual - Page 280
printable side down. • Follow any special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Loading Capacity Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer or Rear Cover - Epson XP-960 | User Manual - Page 281
jammed paper inside. Caution: Do not touch the flat white cable inside the printer. 4. Close the scanner unit. 5. Follow the prompts on the LCD screen topic: Solving Paper Problems Related references Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer or Rear Cover 281 - Epson XP-960 | User Manual - Page 282
any jammed paper. 3. Make sure the paper you loaded is under the edge guides. 4. Keep the cassette flat as you insert it. If inserting Cassette 1 Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Auto Duplexer or Rear Cover Paper Jam Problems in the - Epson XP-960 | User Manual - Page 283
2. Press the buttons to release the auto duplexer and remove it from your product. Carefully remove any jammed paper from inside the product. 3. Remove any jammed paper from the duplexer. 283 - Epson XP-960 | User Manual - Page 284
the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette 284 - Epson XP-960 | User Manual - Page 285
- Printer Software Solving Problems Printing from a Computer Check these sections if you have problems while manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is Slow Parent topic: Solving Problems - Epson XP-960 | User Manual - Page 286
select Control Panel > Hardware and Sound > Devices and Printers. • Windows 7: Click and select Devices and Printers. • Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound. • Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select - Epson XP-960 | User Manual - Page 287
ink cartridge replacement position, follow the instructions on replacing an ink cartridge in this manual to move it. 2. Remove and reinsert the replaced ink cartridge, making sure to push it all the way into its slot. 3. Complete the ink cartridge installation steps. Parent topic: Solving Problems - Epson XP-960 | User Manual - Page 288
quality setting. • Make sure the ink drying time has not been increased for double-sided printing. • Windows: Click the Maintenance or Utility tab, Problems Printing from a Computer Related references Paper or Media Type Settings - Control Panel Paper or Media Type Settings - Printer Software Windows - Epson XP-960 | User Manual - Page 289
. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options - Windows Selecting Print Layout Options - OS X Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies - Epson XP-960 | User Manual - Page 290
the printer in your printing program. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows make sure you select a supported borderless page width. • Windows: Make sure you selected the Borderless setting in your printer software. • OS X: - Epson XP-960 | User Manual - Page 291
Page Layout and Content Problems Related references Borderless Paper Type Compatibility Related tasks Selecting Basic Print Settings - OS X Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Page Setup Settings - OS X Incorrect Characters - Epson XP-960 | User Manual - Page 292
Additional Layout and Print Options - Windows Selecting Page Setup Settings - OS X Slanted Printout If your printouts are slanted, try these solutions: • Slide the edge guides against the edges of the paper. • Select a higher print quality setting in your printer software. • Turn off any high - Epson XP-960 | User Manual - Page 293
the ink cartridges. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Alignment Print Head Nozzle Check Related references Paper or Media Type Settings - Control Panel Paper or Media Type Settings - Printer Software Extended Settings - Windows Related - Epson XP-960 | User Manual - Page 294
. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make Problems Related concepts Print Head Cleaning Print Head Alignment Related references Paper or Media Type Settings - Control Panel Paper or Media Type Settings - Printer Software Extended Settings - Windows - Epson XP-960 | User Manual - Page 295
-sided Printing Settings - OS X Selecting Double-sided Printing Settings - Windows Selecting Basic Print Settings - OS X Selecting Basic Print Settings - Windows Cleaning the Paper Path Related topics Loading Paper Replacing Ink Cartridges Faint Printout or Printout Has Gaps If your printouts are - Epson XP-960 | User Manual - Page 296
quality to keep file sizes manageable. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Related references Extended Settings - Windows Related tasks Selecting Printing Preferences - OS X Selecting Basic Print Settings - OS - Epson XP-960 | User Manual - Page 297
color management options in your printer software. • For best results, use genuine Epson ink and paper. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Alignment Related references Extended Settings - Windows Related tasks Selecting Basic Print Settings - Epson XP-960 | User Manual - Page 298
TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements OS X System Requirements - Epson XP-960 | User Manual - Page 299
image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Scanning Problems Related tasks - Epson XP-960 | User Manual - Page 300
scanning facing the correct way. • If you are scanning using the Epson Scan Black & White setting, adjust the Threshold setting and scan again. Parent topic: Solving Scanned Image Quality Problems Related references Available Image Adjustments - Professional Mode Available Image Adjustments - Home - Epson XP-960 | User Manual - Page 301
the Unsharp Mask setting. • Adjust the Auto Exposure setting. • Increase the Resolution setting. Parent topic: Solving Scanned Image Quality Problems Related topics Selecting Epson Scan Settings Image Colors are Patchy at the Edges If you are scanning a thick or warped original, cover its edges with - Epson XP-960 | User Manual - Page 302
Problems Related topics Selecting Epson Scan Settings Scanned Image Colors Do Not Match Original Colors Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers - Epson XP-960 | User Manual - Page 303
If you cannot adjust the scan area while viewing a Thumbnail preview in Epson Scan, try these solutions: • Create a scan area by drawing a a Slot Cannot View or Print Photos from a Memory Card Cannot Transfer Photos To or From a Memory Card Parent topic: Solving Problems Memory Card Does Not Fit Into - Epson XP-960 | User Manual - Page 304
Related references Memory Card Types Memory Card File Specifications Related tasks Inserting a Memory Card Cannot Transfer Photos To or From a Memory Card If you have problems transferring photos to or from a memory card inserted in your product, try these solutions: • Make sure you have inserted - Epson XP-960 | User Manual - Page 305
or Start, and select All Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall. Note: If you see a User Account Control window, click Yes or Continue. In the next window, select your product and click OK. Then follow any on-screen instructions. 305 - Epson XP-960 | User Manual - Page 306
find that re-installing your product software does not solve a problem, contact Epson. 1. To download the Uninstaller utility, visit the Epson download site (U.S. downloads or Canadian downloads). 2. Follow the instructions on the screen to install the Uninstaller utility. 3. Quit all applications - Epson XP-960 | User Manual - Page 307
contact Epson for technical support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice - Epson XP-960 | User Manual - Page 308
. Note: Epson offers a recycling program for end of life products. Please go to this site for information on how to return your products for proper disposal. Windows System Requirements OS X System Requirements Scanning Specifications Paper Specifications Printable Area Specifications Ink Cartridge - Epson XP-960 | User Manual - Page 309
one of these operating systems: • OS X 10.10.x • OS X 10.9.x • OS X 10.8.x • OS X 10.7.x • OS X 10.6.8 Note: Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) for the latest in compatibility and drivers for your product. Parent topic: Technical Specifications - Epson XP-960 | User Manual - Page 310
large quantities or printing large jobs. Single-sheets Paper types Weight Plain paper and paper distributed by Epson Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2) Envelopes Size Weight No. 10 (4.1 × 9.5 inches [105 × 241 mm]) 20 lb (75 g/m2) to 24 lb (90 g/m2) Parent topic: Technical - Epson XP-960 | User Manual - Page 311
Printable Area Specifications Note: Print quality may decline in the shaded areas shown here due to the printer mechanism. Single sheets - normal printing 1 Margin: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 1.61 inch (41 mm) minimum 3 Reduced print quality area/bottom: 1. - Epson XP-960 | User Manual - Page 312
1 Reduced print quality area/top: 1.73 inch (44 mm) minimum 2 Reduced print quality area/bottom: 1.57 inch (40 mm) minimum Envelopes 1 Left/right margins: 0.12 inch (3 mm) minimum 2 Top/bottom margins: 0.20 inch (5 mm) minimum 3 Reduced print quality area/right: 0.71 inch (18 mm) minimum 4 Reduced - Epson XP-960 | User Manual - Page 313
Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. The cartridges included with the printer are designed for printer setup and not for resale. After some - Epson XP-960 | User Manual - Page 314
SD: 200 mA CompactFlash and MicroDrive: 500 mA Parent topic: Technical Specifications External USB Device Specifications Do not use devices with the following requirements: • Dedicated driver • Security settings, such as password or encryption, etc. • Built-in USB hub 314 - Epson XP-960 | User Manual - Page 315
that are powered via USB are not recommended. Epson cannot guarantee the operation of externally connected devices. CD not supported 1.3GB 2TB Formatted in FAT, FAT32, or exFAT. Parent topic: Technical Specifications Dimension Specifications Height Width Depth Weight (without ink cartridges, - Epson XP-960 | User Manual - Page 316
Specifications Environmental Specifications Temperature Humidity (without condensation) Operating: 50 to 95 °F (10 to 35 °C) Storage: -4 to 104 °F (-20 to 40 °C) 1 month -Speed USB Hi-Speed USB Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: - Epson XP-960 | User Manual - Page 317
modes IEEE 802.11 b/g/n WEP (64/128 bit) WPA-PSK (AES); complies with WPA2 with support for WPA/WPA2 Personal 2.4 GHz Infrastructure mode Ad hoc mode (not supported for IEEE 802.11n) Wi-Fi Direct (not supported for IEEE 802.11b) Note: Simple AP mode is compatible with Wi-Fi infrastructure mode and - Epson XP-960 | User Manual - Page 318
Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. - Epson XP-960 | User Manual - Page 319
Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Ink Cartridge Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions on the same circuit as a photo copier or air control system that - Epson XP-960 | User Manual - Page 320
the document cover or scanner. • Except as specifically explained in your documentation, do not attempt to service the product yourself. • Unplug the product and refer servicing to qualified service personnel under the following conditions: if the power cord or plug is damaged; if liquid has entered - Epson XP-960 | User Manual - Page 321
leak. Parent topic: Important Safety Instructions Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach of children and do not drink the ink. • Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash it - Epson XP-960 | User Manual - Page 322
temperature for at least three hours before using it. • Store ink cartridges with their labels facing upward. Do not store cartridges upside down. Parent topic: Important Safety Instructions Wireless Connection Safety Instructions Radio waves from this product may adversely affect the operation of - Epson XP-960 | User Manual - Page 323
. For Canadian Users CAN ICES-3(B)/NMB-3(B) Parent topic: Notices Trademarks EPSON® is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM, Epson iPrintTM and Remote PrintTM are trademarks of Seiko Epson Corporation. Epson StoreSM is a service mark of - Epson XP-960 | User Manual - Page 324
with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from Epson Products Copyright Attribution Parent topic: Notices A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user - Epson XP-960 | User Manual - Page 325
Parent topic: Copyright Notice Copyright Attribution © 2015 Epson America, Inc. 9/15 CPD-42858R1 Parent topic: Copyright Notice 325
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XP-960 User's Guide