Home » Epson Manuals » Multifunction Devices » Epson XP-960 » Manual Viewer

Epson XP-960 User Manual - Page 269

Running a Product Check, LCD screen message, Condition/solution, Parent topic, Related references - firmware

Add to My Manuals
Save this manual to your list of manuals

Page 269 highlights

LCD screen message Combination of IP address and subnet mask is invalid. See your documentation. Recovery mode Condition/solution There is a problem with the network connection to your product. An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support. Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced by any Epson authorized service provider. The waste ink pads are not a user-replaceable part. Parent topic: Solving Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer or Rear Cover Where to Get Help Related tasks Placing Originals on the Scanner Glass Related topics Solving Network Problems Running a Product Check Running a product check helps you determine if your product is operating properly. 1. Disconnect any interface cables connected to your product. 2. Load plain paper in the product. 3. Press the home button, if necessary. 269

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
Using the LCD Screen	16
Adjusting Control Panel Position	16
Changing LCD Screen Language	17
Turning Off Control Panel Sounds	17
Turning Off Auto Selection Mode	17
Turning Off the Document Alert	18
Turning On Quiet Mode	19
Product Parts Locations	19
Product Parts - Top	20
Product Parts - Front	22
Product Parts - Inside	23
Product Parts - Back	23
The Power Off and Sleep Timers	24
Changing the Power Off Timer Setting From the Control Panel	24
Changing the Sleep Timer Setting From the Control Panel	25
Changing the Power and Sleep Timer Settings - Windows	27
Changing the Power and Sleep Timer Settings - OS X	28
Epson Connect Solutions for Smartphones, Tablets, and More	29
Using Epson Email Print	29
Using the Epson iPrint Mobile App	30
Using Epson Remote Print	30
Using Epson Scan to Cloud	30
Using AirPrint	31
Using Google Cloud Print	32
Setting Up Google Cloud Print on a Chromebook	33
Using the Mopria Print Service	34
Wi-Fi or Wired Networking	35
Wi-Fi Infrastructure Mode Setup	35
Selecting Wireless Network Settings From the Control Panel	36
Wi-Fi Direct Mode Setup	39
Enabling Wi-Fi Direct Mode	40
Wi-Fi Protected Setup (WPS)	43
Using WPS to Connect to a Network	43
Wired Network Setup	45
Printing a Network Status Sheet	46
Changing or Updating Network Connections	46
Accessing the Web Config Utility	46
Changing a USB Connection to a Wi-Fi Connection	47
Changing a Wi-Fi Connection to a Wired Network Connection	47
Connecting to a New Wi-Fi Router	48
Disabling Wi-Fi Features	48
Loading Paper	50
Loading Paper in Cassette 1 (Upper Cassette)	50
Loading Paper in Cassette 2 (Lower Cassette)	54
Loading Paper in the Rear Paper Feed Slot	58
Loading Envelopes	63
Selecting the Paper Settings for Each Source - Control Panel	66
Printing on Thick Paper	68
Turning Off the Paper Setting Alert	68
Paper Loading Capacity	69
Available Epson Papers	70
Borderless Paper Type Compatibility	73
Paper or Media Type Settings - Control Panel	74
Paper or Media Type Settings - Printer Software	74
Placing Originals on the Product	76
Placing Originals on the Scanner Glass	76
Copying	79
Copying Documents or Photos	79
Paper Type Settings - Copying	80
Paper Size Settings - Copying	81
Copying Options	81
Copying and Restoring Photos	84
Printing from a Computer	86
Printing with Windows	86
Selecting Basic Print Settings - Windows	86
Paper Source Options - Windows	89
Print Quality Options - Windows	89
Multi-Page Printing Options - Windows	90
Selecting Double-sided Printing Settings - Windows	90
Double-sided Printing Options - Windows	92
Print Density Adjustments - Windows	93
Selecting Additional Layout and Print Options - Windows	94
Custom Color Correction Options - Windows	96
Image Options and Additional Settings - Windows	97
Header/Footer Settings - Windows	98
Selecting a Printing Preset - Windows	99
Selecting Extended Settings - Windows	100
Extended Settings - Windows	102
Printing Your Document or Photo - Windows	103
Checking Print Status - Windows	105
Selecting Default Print Settings - Windows	105
Changing the Language of the Printer Software Screens	106
Changing Automatic Update Options	107
Printing with OS X	108
Selecting Basic Print Settings - OS X	109
Paper Source Options - Mac OS X	113
Print Quality Settings - OS X	113
Print Options - OS X	113
Selecting Page Setup Settings - OS X	114
Selecting Print Layout Options - OS X	115
Selecting Double-sided Printing Settings - OS X	116
Double-sided Printing Options and Adjustments - OS X	117
Managing Color - OS X	118
Color Matching and Color Options - OS X	119
Selecting Printing Preferences - OS X	120
Printing Preferences - OS X	121
Printing Your Document or Photo - OS X	122
Checking Print Status - OS X	123
Cancelling Printing Using a Product Button	123
Scanning	124
Starting a Scan	124
Starting a Scan Using the Product Control Panel	124
Scan to Memory Card Options	126
Changing Default Scan Button Settings	127
Starting a Scan Using the Epson Scan Icon	127
Starting a Scan from a Scanning Program	130
Selecting Epson Scan Settings	132
Scan Modes	132
Selecting the Scan Mode	133
Scanning in Full Auto Mode	133
Available Image Adjustments - Full Auto Mode	136
Scanning in Home Mode	136
Selecting a Scan Area - Home Mode	139
Available Image Adjustments - Home Mode	142
Selecting a Scan Size - Home Mode	143
Scanning in Office Mode	146
Selecting a Scan Area - Office Mode	147
Available Image Adjustments - Office Mode	149
Scanning in Professional Mode	150
Available Image Types - Professional Mode	153
Selecting a Scan Area - Professional Mode	153
Available Image Adjustments - Professional Mode	156
Selecting a Scan Size - Professional Mode	158
Image Preview Guidelines	161
Scan Resolution Guidelines	161
Selecting Scan File Settings	163
Available Scanned File Types and Optional Settings	164
Scanning with OS X Using Image Capture	165
Available Scan Settings - OS X Image Capture	167
Scanning Special Projects	167
Scanning to a PDF File	167
Restoring Photo Colors as You Scan	170
Scanning to Online Destinations Using Easy Photo Scan	171
Scanning Using Easy Photo Scan	171
Uploading Scanned Images to Facebook	173
Uploading Scanned Images to Picasa	175
Uploading Scanned Images to Evernote	177
Uploading Scanned Images to SugarSync	179
Uploading Scanned Images to a Web Folder	181
Uploading Scanned Images to Email	183
Saving Scanned Images to a Folder	184
Epson JPEG File Settings	185
Epson TIFF and Multi-TIFF File Settings	186
Using Memory Cards With Your Product	188
Inserting a Memory Card	188
Memory Card Types	189
Memory Card File Specifications	190
Removing a Memory Card	190
Printing from a Memory Card	191
Viewing and Printing Photos	191
Viewing and Printing Photos From the LCD Screen	191
Cropping Photos Displayed on the LCD Screen	193
Photo Adjustment Options - Memory Card	193
Print Setting Options - Memory Card	194
Paper Type Settings - Memory Card	196
Printing Photo Layouts from a Memory Card	197
Photo Layout Options	198
Printing Photo Greeting Cards	199
Creating and Printing a Greeting Card Template	199
Printing a Greeting Card from a Template	200
Transferring Photos on a Memory Card	202
Setting Up File Sharing for Photo Transfers From Your Computer	202
Transferring Photos from a Memory Card to Your Computer	202
Using an External Device with Your Product	204
Printing from a Camera	204
Selecting Print and Photo Adjustment Settings	204
Print Settings - Camera	207
Photo Adjustments - Camera	209
Connecting and Printing from a Camera	211
Printing from a Camera Wirelessly	211
Viewing or Printing from a USB Flash Drive or External Device	212
USB Device File Specifications	213
Connecting and Using a USB Flash Drive or External Device	213
Printing Personalized Projects	215
Printing Coloring Book Pages	215
Printing Personalized Note Paper	217
Printing Lined Paper, Graph Paper, and Music Sheets	219
Printing Calendar Pages	221
Printing on CDs/DVDs	223
CD/DVD Printing Features	223
Loading a CD/DVD	223
Removing a Printed CD/DVD	226
Placing a CD/DVD on the Scanner Glass	227
Copying onto a CD/DVD	227
Printing Photos from a Memory Card Onto a CD/DVD	229
Printing a Jewel Case Insert from a Memory Card	231
Printing on CDs/DVDs from a Computer	233
Starting Epson Print CD - Windows	233
Printing Your CD/DVD Design - Windows	234
Starting Epson Print CD - OS X	235
Printing Your CD/DVD Design - OS X	236
Replacing Ink Cartridges	237
Check Cartridge Status	237
Checking Cartridge Status on the LCD Screen	237
Checking Cartridge Status with Windows	238
Checking Cartridge Status with OS X	241
Purchase Epson Ink Cartridges	242
Ink Cartridge Part Numbers	242
Removing and Installing Ink Cartridges	243
Printing with Black Ink and Expended Color Cartridges	247
Printing with Expended Color Cartridges - Windows	247
Printing with Expended Color Cartridges - OS X	248
Conserving Low Black Ink with Windows	250
Adjusting Print Quality	251
Print Head Maintenance	251
Print Head Nozzle Check	251
Checking the Nozzles Using the Product Control Panel	251
Checking the Nozzles Using a Computer Utility	253
Print Head Cleaning	255
Cleaning the Print Head Using the Product Control Panel	256
Cleaning the Print Head Using a Computer Utility	257
Print Head Alignment	260
Aligning the Print Head Using the Product Control Panel	260
Aligning the Print Head Using a Computer Utility	261
Cleaning the Paper Path	263
Cleaning and Transporting Your Product	264
Cleaning Your Product	264
Transporting Your Product	264
Solving Problems	267
Checking for Software Updates	267
Product Status Messages	268
Running a Product Check	269
Resetting Control Panel Defaults	271
Solving Setup Problems	272
Noise After Ink Installation	272
Software Installation Problems	272
Control Panel Setup Problems	273
Solving Network Problems	273
Product Cannot Connect to a Wireless Router or Access Point	274
Network Software Cannot Find Product on a Network	275
Product Does Not Appear in OS X Printer Window	276
Cannot Print Over a Network	276
Cannot Scan Over a Network	277
Solving Copying Problems	278
Product Makes Noise, But Nothing Copies	279
Product Makes Noise When It Sits for a While	279
Solving Paper Problems	279
Paper Feeding Problems	279
Paper Jam Problems Inside the Product	280
Paper Jam Problems in the Paper Cassette	282
Paper Jam Problems in the Auto Duplexer or Rear Cover	282
Paper Ejection Problems	285
Solving Problems Printing from a Computer	285
Nothing Prints	285
Product Icon Does Not Appear in Windows Taskbar	286
Error After Cartridge Replacement	287
Printing is Slow	287
Solving Page Layout and Content Problems	288
Inverted Image	289
Too Many Copies Print	289
Blank Pages Print	289
Incorrect Margins on Printout	290
Border Appears on Borderless Prints	290
Incorrect Characters Print	291
Incorrect Image Size or Position	291
Slanted Printout	292
Solving Print Quality Problems	292
White or Dark Lines in Printout	293
Blurry or Smeared Printout	293
Faint Printout or Printout Has Gaps	295
Grainy Printout	296
Incorrect Colors	297
Solving Scanning Problems	297
Scanning Software Does Not Operate Correctly	298
Cannot Start Epson Scan	298
Solving Scanned Image Quality Problems	299
Image Consists of a Few Dots Only	300
Line of Dots Appears in All Scanned Images	300
Straight Lines in an Image Appear Crooked	300
Image is Distorted or Blurry	301
Image Colors are Patchy at the Edges	301
Image is Too Dark	301
Back of Original Image Appears in Scanned Image	302
Ripple Patterns Appear in an Image	302
Scanned Image Colors Do Not Match Original Colors	302
Scan Area is Not Adjustable in Thumbnail Preview	303
Scanned Image Edges are Cropped	303
Solving Memory Card Problems	303
Memory Card Does Not Fit Into a Slot	303
Cannot View or Print Photos from a Memory Card	304
Cannot Transfer Photos To or From a Memory Card	304
Uninstall Your Product Software	305
Uninstalling Product Software - Windows	305
Uninstalling Product Software - OS X	306
Where to Get Help	307
Technical Specifications	308
Windows System Requirements	308
OS X System Requirements	309
Scanning Specifications	309
Paper Specifications	310
Printable Area Specifications	311
Ink Cartridge Specifications	313
Memory Card Specifications	313
External USB Device Specifications	314
Dimension Specifications	315
Electrical Specifications	315
Environmental Specifications	316
Interface Specifications	316
Network Interface Specifications	317
Safety and Approvals Specifications	318
Notices	319
Important Safety Instructions	319
General Product Safety Instructions	319
Ink Cartridge Safety Instructions	321
Wireless Connection Safety Instructions	322
LCD Screen Safety Instructions	322
FCC Compliance Statement	322
Trademarks	323
Copyright Notice	324
A Note Concerning Responsible Use of Copyrighted Materials	324
Default Delay Times for Power Management for Epson Products	324

Match case Limit results 1 per page

LCD screen message

Condition/solution

Combination of IP

There is a problem with the network connection to your product.

address and subnet

mask is invalid. See

your documentation.

Recovery mode

An error has occurred during firmware updating. Connect your product using

a USB cable and try downloading the Firmware Update from Epson's support

website. If you still need help, contact Epson for support.

Note:

The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages.

During the life of your product it may reach a condition where either satisfactory print quality cannot be

maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your

LCD screen, or lights on the control panel will advise you when these parts need replacing. If this

happens during the standard warranty of the product, the exchange of the product or replacement of the

pads is covered under the standard warranty. If the product is out of warranty, the pads can be replaced

by any Epson authorized service provider. The waste ink pads are not a user-replaceable part.

Parent topic:

Solving Problems

Related references

Paper Jam Problems Inside the Product

Paper Jam Problems in the Paper Cassette

Paper Jam Problems in the Auto Duplexer or Rear Cover

Where to Get Help

Related tasks

Placing Originals on the Scanner Glass