Eufy RoboVac 30C Max RoboVac 30C Max_UK_Manual - Page 19

Troubleshooting Problems Solutions RoboVac cannot be activated. The remote control does not work. • Make sure the main power switch is in the ON position. • Make sure the battery is fully charged. • Replace the batteries (2 AAA) in the remote control. • Make sure the remote control is within range (16 ft/5 m) of RoboVac. • If you still have trouble, turn off the main power switch and then turn it back on. • Replace the batteries in the remote control. • Make sure RoboVac is turned on and fully charged. RoboVac stops working suddenly. • Check if RoboVac is trapped or stuck on an obstacle. • Check if the battery level is too low. • If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on. • Make sure the main power switch on the bottom of RoboVac is turned on. • You can set the time of day and scheduled cleaning time via the EufyHome app. You cannot schedule cleanings. • Make sure the scheduled time has been set correctly. • Check if RoboVac's power is too low to start cleaning. • Cleaning schedules are erased when RoboVac is powered off. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app. Suction power is weak. • Check if any obstructions are blocking the suction inlet. • Empty the dust collector. • Check if the filter is wet due to water or other liquid on the floor. Air-dry the filter completely before use. • It is a normal phenomenon that RoboVac produces certain sound during cleaning. Arrange your cleaning time properly to avoid being interrupted by the sound. • If a sharp noise is heard, check if the rolling brush is RoboVac produces loud or sharp noises. intertwined by any object. Remove the objects twisted around the rolling brush. • Check if the side brush is intertwined by any objects. Remove the objects twisted around the side brush. • If you still have trouble, contact [email protected] for help. RoboVac cannot be charged. • Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base. • Dust off the charging contact pins with a dry cloth. • Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base. 34 Problems Solutions RoboVac cannot return to the Charging Base. • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base. • When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back. • Clean the charging contact pins. The rolling brush does not rotate. • Clean the rolling brush. • Check if the rolling brush and brush guard have been installed properly. RoboVac's • Clean the sensors carefully with a dry cloth. movements or travel path are abnormal. • Restart RoboVac by turning the power switch off and on. RoboVac's cleaning time becomes shorter or is less than 100 minutes. Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning. The cleaning time will be affected by the suction mode and floors/ carpets to be cleaned: • Standard suction mode (on hardwood floors): approx. 100 minutes of cleaning • BoostIQ™ mode (on carpeting): approx. 60 minutes of cleaning • Max suction mode (on medium-pile carpets): approx. 40 minutes of cleaning • If your cleaning time is much less than the time mentioned above, contact eufy customer service for help. RoboVac cannot connect to a Wi-Fi network. • Make sure you entered the Wi-Fi password correctly. • Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength. • Make sure your Wi-Fi router supports the 2.4GHz and 802.11b/g/n bands; the 5GHz band is not supported. For details, refer to the "Troubleshooting > Wi-Fi connection" section in this manual. You cannot control RoboVac with Amazon Alexa. • Check if there are any Internet connection problems. • Check whether you have installed the Amazon Alexa app onto your smart device and enabled "EufyHome - RoboVac" Skill in the Amazon Alexa app. For details, refer to the "Smart Integrations" page in the EufyHome App. • Make sure you have an EufyHome account and have connected to RoboVac. • Make sure you are using correct Alexa voice-commands. 35