Eufy RoboVac 30C Max RoboVac 30C Max_UK_Manual - Page 20

Problems You cannot control RoboVac with the Google Assistant. Solutions • Check if there are any Internet connection problems. • Check if you have installed the Google Home app onto your smart device and initiated the "EufyHome" action in the Google Home app. For details, refer to the "Smart Integrations" page in the EufyHome App. • Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words "Ok Google". • Repeat your question. Speak clearly to the Google Assistant. Error Tones When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing. Flashing red indicator light Error Tone Cause Solution One beep • RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air). • RoboVac may be in an extremely large room and the bumper is not registering obstacles. Restart cleaning in a new location. Two beeps RoboVac's bumper is stuck. Tap RoboVac's bumper several times to dislodge any debris that may be trapped underneath. RoboVac can get stuck in the following scenarios: • When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug. • When RoboVac tries to reverse due to Three beeps exposure to strong sunshine, but cannot reverse due to physical barriers in the way. • When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds. • Restart cleaning in a new location. • Use a physical barrier to block off the problem area. • Clean the drop sensors gently with a dry cloth. Four beeps RoboVac's power level is too low. Manually charge RoboVac for at least 5 hours. 36 Solid red indicator light Error Tone Cause Solution One beep Two beeps Three beeps Four beeps RoboVac's left/right wheel is stuck. RoboVac's side brush is stuck. RoboVac's suction fan is stuck. RoboVac's rolling brush is stuck. Turn off RoboVac and remove any hair or debris from the left/right wheel. Turn off RoboVac and remove any hair or debris from the side brush. • Turn off RoboVac, then remove and empty the dust collector. • Make sure the suction inlet is not blocked by any hair or debris. Turn off RoboVac and remove any hair or debris from the rolling brush. Wi-Fi Connection Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements. Wi-Fi Setup Requirements • RoboVac: - RoboVac is fully charged and the main power switch on the bottom of RoboVac is turned on. - Wi-Fi status light slowly flashes blue. • Wi-Fi Network: - Use the correct password for your network. - Do not use a VPN (Virtual Private Network) or Proxy Server. - Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol. - You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band. - If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete. - When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network. - When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network. - The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers. Network Security Requirement - WPA and WPA2 using TKIP, PSK, AES/CCMP encryption. 37