Foscam FI8907W User Manual - Page 55

www.fosca m.com 1) ActiveX controller is not installed correctly 2) The port which the camera uses is blocked by a Firewall or Anti-virus software. Try changing to another port number. (Figure 5.2) 3) Port forwarding is not successful (Figure 3.30) Double check these settings and make sure they are correct. 5.1.5 IP Camera Tool could not find camera's IP Verify that the network cable is securely fastened to the camera. Make sure that DHCP is enabled on your router, do not enable MAC address filter. Make sure that the firewall or anti-virus software does not block the camera. You can add the camera as a trusted site on your firewall or anti-virus software. 4.1.6 UPnP always failed UPnP only contains port forwarding in our recent software. Sometimes, it may be fail to do port forwarding automatically because of the firewall or anti-virus software. It may also be due to the router's security settings. We recommend manually configuring port forwarding the camera can be viewed on the internet. 4.1.7 Couldn't find the shortcut on the desktop after install IP camera tool If you use Windows7 or Vista and the shortcut is missing after installing the IP camera tool, check the path of IP Camera program. For example, if it was pointing to C:\Windows\System32\IPCamera.exe. Please fix this by pointing the shortcut to the correct path C:\Windows\SysWOW64\IPCamera.exe. After this you should be able to use the shortcut without any problems. 4.1.8 I can't change the record path When you use Windows7 or Vista, you may be not able to change the record path because of the security settings of computer. Please add the camera as a trusted site to resolve this issue. The steps are IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd 4.1.9 I can't find multi-device settings and record icon Record and multi-device functionality are controlled by the ActiveX controller. These functions are not available in Firefox, Google Chrome and Safari. Shenzhen Foscam Intelligent Technology Co., Limited Tel: 86 755 2674 5668 Fax: 86 755 2674 5168 52 52