Foscam NV1104 Quick Start Guide - Page 6

TROUBLESHOOTING FREQUENTLY ASKED QUESTIONS I'VE LOCKED MYSELF OUT OF THE CAMERA ACCIDENTALLY As a security precaution, the Amcrest camera will lock out any user who tries to log in with the wrong password after a handful of consecutive attempts. If you find that you accidentally locked yourself out, you can either wait 5 minutes to log back in, or alternatively you can simply unplug the power, wait 30 seconds, then plug the camera back in. As a last resort, you can also "hard reset" the camera by touching the exposed sections of the green and white reset wires together for 1 minute. HOW DO I CHANGE MY VIDEO STREAM RESOLUTION? On the Amcrest View app, the live stream is set by default to Standard Resolution (not HD) to enable quick connection. To enable HD, tap the resolution icon HD/ then tap the HD icon on the right. On Desktop Access the default resolution is set to HD. To change the live stream resolution on the desktop interface, click the Main Stream (higher quality) or Sub Stream (lower quality) buttons near the top right hand side. On Amcrest Cloud, find your camera in the camera list, click the pencil icon on the far right of that row, then select a resolution from the Quality dropdown box, then click Apply. On AmcrestView.com, click the "S" icon next to the name of the camera to change the stream to "M" (main stream). I MOUNTED MY CAMERA UPSIDE DOWN, HOW DO I FLIP MY CAMERA'S VIDEO STREAM? To flip or mirror the camera's video stream, tap the flip/mirror icon in the app . You can also flip/mirror the camera using Desktop Access (please see pages 4 & 5). Once you've logged into the camera, click the Setup tab near the top right, click the Camera menu on the left hand side, then click the Configuration menu item. On this screen, change the Flip dropdown box to 180°, then change the Mirror radio button to ON. Changes should reflect in the preview window on the Configuration screen. Once you are satisfied, click Save to save your settings. HOW DO I SETUP MOTION DETECTION ON MY CAMERA? To set up motion detection, you have to access the camera through desktop access (please see pages 5 & 6). Once you've logged into the camera, click the Setup tab near the top right, click the Event menu on the left hand side, then click the Video Detection menu item. On this screen, ensure that the Enable checkbox is checked, then setup the schedule, anti-dither setting, detection area, and then check the boxes of all the actions you want the camera to perform once motion is detected. For more information on this, check out our videos at amcrest.com/videos or read our support center article at amcrest.com/support. INFORMATION & LINKS To contact our customer service team, please email [email protected] or call USA Toll Free: (888) 212-7538 USA Direct: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 International Callers: +1-713-893-8956 Customer Support To view our Product Support videos, visit amcrest.com/videos To view our Product Support center, visit amcrest.com/support Amcrest View Lite App To download the Amcrest View Lite app for Android, visit amcrest.com/androidviewlite To download the Amcrest View Lite app for iOS, visit amcrest.com/iosviewlite To download the Amcrest View Lite app for Amazon, visit amcrest.com/amazonviewlite Amcrest Cloud App To download the Amcrest Cloud app for Android, visit amcrest.com/androidcloud To download the Amcrest Cloud app for iOS, visit amcrest.com/ioscloud User Manual To download the WiFi Camera User Manual, visit amcrest.com/wificameramanual www.amcrest.com