Fujitsu CG01000-464802 User Manual - Page 18

Troubleshooting

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4. TROUBLESHOOTING The Scanner will automatically perform a simple self-test each time it is turned on. This will help spot major system errors in the Scanner itself. When the test is initiated, the READY LED is flashing. When the test is completed, if no error occur, the READY LED is steadily on. If you have problems with the operation of your Scanner, please check the following troubleshooting hints. 4.1 Question and Answer Question: The LED indicates that the Scanner is ready, but the Scanner does not respond to the scan command form the host computer. Answer: response, and a) Please check the signal cable is firmly seated, and invoke the scan command again. If there is still no please reset the Scanner by turning it off and then on again, reboot your host computer as well. b) Check if the driver is correctly installed. You can use the DIAG.EXE file in "Fujitsu Driver Kit" to check this out. c) Try to select another port memory. Question: Paper becomes jammed during scanning. Answer: a) Open the ADF unit. b) Pull out the jammed paper carefully. c) Close the ADF unit. Question: More than one sheet of paper were fed into the Scanner. Answer: a) Open ADF unit. b) Remove the multi-fed sheets of paper. c) Close the ADF unit. d) Flatten the corners and edges; loosen the paper before reloading it in the paper guide. e) Check the feeding roller condition and do the cleaning if necessary. (See Chapter 3) 4-1

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4-1
4.
TROUBLESHOOTING
The Scanner will automatically perform a simple self-test each time it is
turned on.
This will help spot major system errors in the Scanner itself.
When the test is initiated, the READY LED is flashing.
When the test is
completed, if no error occur, the READY LED is steadily on.
If you have problems with the operation of your Scanner, please check the
following troubleshooting hints.
4.1
Question and Answer
Question:
The LED indicates that the Scanner is ready, but the Scanner
does not respond to the scan command form the host computer.
Answer:
a) Please check the signal cable is firmly seated,
and invoke the scan command again.
If there is still no
response,
please reset the Scanner by turning it off and then on again,
and
reboot your host computer as well.
b) Check if the driver is correctly installed.
You
can use the
DIAG.EXE file in “Fujitsu Driver Kit” to check this out.
c) Try to select another port memory.
Question:
Paper becomes jammed during scanning.
Answer:
a) Open the ADF unit.
b) Pull out the jammed paper carefully.
c) Close the ADF unit.
Question:
More than one sheet of paper were fed into the Scanner.
Answer:
a) Open ADF unit.
b) Remove the multi-fed sheets of paper.
c) Close the ADF unit.
d) Flatten the corners and edges; loosen the paper
before reloading it in the paper guide.
e) Check the feeding roller condition and do the cleaning if
necessary. (See Chapter 3)