Fujitsu fi 5750C Operator's Guide - Page 135

Items to check before contacting the dealer where you, bought the scanner - scsi drivers

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Items to check before contacting the dealer where you bought the scanner Check the following items before you contact the dealer where you bought the scanner. General Details Model Meaning (Example) fi-5750C Findings Serial No. (Example) 000001 Production date (Example) 2004-01 (January, 2004) Date of purchase Symptom Frequency of trouble Total Page Count(ADF) Total Page Count(Flatbed) Installation or PC connection issues Trouble of connection to your PC Meaning OS Findings Displayed error message Interface (For support engineers, please record the error message and send images of captured screen.) (Example) SCSI interface Interface controllers (Example) made by Adaptec SCSI Card 2940AU Feed system trouble Meaning Document type Findings Main purpose of use Last cleaning date Value of Consumable counter (Example) Pick roller set counter XXX Displayed sign or number on the Operator panel at trouble Imaging system trouble Meaning Type and version of scanner driver Findings Type of interface controller (Example) made by Adaptec SCSI Card 2940AU OS (Windows) Application software (Example) ScandAll 21, Acrobat Others Meaning Can you send us both the original document and the scanned images by e-mail or Fax? Findings

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Items to check before contacting the dealer where you
bought the scanner
Check the following items before you contact the dealer where you bought the scanner.
General Details
Meaning
Findings
Model
(Example) fi-5750C
Serial No.
(Example) 000001
Production date
(Example) 2004-01 (January, 2004)
Date of purchase
Symptom
Frequency of trouble
Total Page Count(ADF)
Total Page Count(Flatbed)
Installation or PC connection issues
Trouble of connection to your PC
Meaning
Findings
OS
Displayed error message
(For support engineers, please record the error message and send images of captured
screen.)
Interface
(Example) SCSI interface
Interface controllers
(Example) made by Adaptec SCSI Card 2940AU
Feed system trouble
Meaning
Findings
Document type
Main purpose of use
Last cleaning date
Value of Consumable counter
(Example) Pick roller set counter XXX
Displayed sign or number on
the Operator panel at trouble
Imaging system trouble
Meaning
Findings
Type and version of scanner
driver
Type of interface controller
(Example) made by Adaptec SCSI Card 2940AU
OS (Windows)
Application software
(Example) ScandAll 21, Acrobat
Others
Meaning
Findings
Can you send us both the original document and
the scanned images by e-mail or Fax?