Gateway E-9525R Gateway E-9525R Server User Guide - Page 4

Contents

ii

Getting Help

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Opening the server case

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Closing the server case

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Installing and removing drives

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Removing and installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Removing and installing a diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Non-redundant mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Mirroring mode: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Sparing mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Removing and installing the PCI riser assembly, a riser or PCI card . . . . . .42

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Replacing a power supply module

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Replacing the RPS power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Installing and removing the ROMB battery pack for the mezzanine RAID card . . .53

Installing and removing an optional mezzanine board

. . . . . . . . . . . . . . . . . . . . . . . .54

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Replacing the control panel adapter card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Replacing the control panel bridge card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Chapter 5:

Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Resetting the BIOS

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Updating and recovering the BMC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Recovering the BMC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Chapter 6:

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Telephone support

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Before calling Gateway Customer Care

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Telephone support

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Error messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

First steps

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Section	Page
Checking Out Your Gateway Server	7
Front	8
Control panel	8
Back	9
Interior	10
System board	11
Connectors	11
Hot-swap backplanes	13
SAS/SATA backplane	13
LED information	14
Getting Help	15
Server Companion DVD	15
Gateway Web site	15
Telephone support	15
Setting Up Your Server	17
Setting up the hardware	18
Protecting from power source problems	18
Mounting your server into a cabinet	19
Installing the bezel	22
Removing the server from a cabinet	23
Starting your server	24
Understanding the power-on self-test	24
Turning off your server	25
Setting up the operating system	25
Initial hardware settings	25
Maintaining Your Server	27
Caring for your server	28
Cleaning your server	28
Cleaning tips	28
Cleaning the keyboard	28
Cleaning the screen	29
Cleaning the tape drive	29
Preparing for system recovery	29
Recording the BIOS configuration	29
System administration	29
Gateway Systems Manager	29
Server security	30
Locking the server	30
Using BIOS security passwords	30
Identifying your server	30
Updating the baseboard management controller firmware	31
Using your Server Companion DVD	31
Server Companion DVD contents	31
Viewing documents	31
Installing drivers and programs	32
Booting from the Server Companion DVD	33
Installing Components	35
Preparing to install components	36
Selecting a place to work	36
Gathering the tools you need	36
Getting Help	36
Preventing static electricity discharge	36
Opening the server case	37
Closing the server case	38
Installing and removing drives	39
Removing and installing an optical drive	39
Removing and installing a tape drive	41
Removing and installing a hard drive	43
Removing and installing a diskette drive	44
Filling empty drive bays	45
Installing memory	45
Non-redundant mode	46
Mirroring mode:	47
Sparing mode	47
Installing and removing PCI expansion cards	48
Removing and installing the PCI riser assembly, a riser or PCI card	48
Replacing system fans	50
Replacing or adding a processor	53
Replacing a power supply module	55
Replacing the RPS power distribution module	56
Replacing the hot-swap backplane	57
Installing and removing the ROMB battery pack for the mezzanine RAID card	59
Installing and removing an optional mezzanine board	60
Replacing the CMOS battery	60
Replacing the control panel adapter card	61
Replacing the control panel bridge card	62
Replacing the system board	62
Using the BIOS Setup Utility	65
Opening the BIOS Setup utility	66
Updating the BIOS	66
Recovering the BIOS	67
Resetting the BIOS	68
Resetting BIOS passwords	69
Updating and recovering the BMC	70
Updating the BMC firmware	70
Recovering the BMC	71
Troubleshooting	73
Telephone support	74
Before calling Gateway Customer Care	74
Telephone support	74
Telephone numbers	74
Tutoring and training	75
Safety guidelines	75
Error messages	75
Memory messages	75
Boot messages	76
Storage Device messages	76
System configuration messages	77
CMOS messages	78
Miscellaneous messages	79
Troubleshooting	79
First steps	79
Battery replacement	79
Beep codes	80
LED information	81
Diagnostic LEDs	82
POST code checkpoints	83
Bootblock initialization code checkpoints	85
Bootblock recovery code checkpoints	86
DIM code checkpoints	87
ACPI runtime checkpoints	87
BIOS	87
Optical drive	87
Expansion cards	88
Hard drive	88
Internet	89
Keyboard	89
Memory	89
Monitor	89
Power	90
Processor	90
Server Specifications	91
System specifications	92
System board specifications	92
Environmental specifications	93
Electronic specifications	93
Memory map	93
Interrupts	94
Connector pinouts	94
Main power connector (J5)	94
Processor power connector (J28)	95
VGA connector	95
Serial port connector	96
Keyboard and Mouse connectors	96
External USB connectors	97
I2C (SMBus) connector	97
Additional specifications	97
BIOS Settings	99
Legal Information	109
Safety Information	113
Numerics	115
A	115
B	115
C	115
D	115
E	115
F	115
G	115
H	116
I	116
J	116
K	116
L	116
M	116
N	116
O	116
P	116
R	116
S	117
T	117
U	117

Gateway E-9525R Gateway E-9525R Server User Guide - Page 4

Using the BIOS Setup Utility ..59, Troubleshooting ..67, - drive bay

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