Gateway M275 User Guide - Page 151

To run modem diagnostics, To turn down the modem volume, The modem is noisy when it dials and connects

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Troubleshooting To run modem diagnostics: 1 Close all open programs. 2 Tap or click Start, then tap or click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, tap or click Printers and Other Hardware. 3 Tap/Double-tap or click/double-click the Phone and Modem Options icon, then tap or click the Modems tab. 4 Tap or click your modem, then tap or click Properties. The Modem Properties dialog box opens. 5 Tap or click the Diagnostic tab, then tap or click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help and Support For more information about modem troubleshooting, tap or click Start, then tap or click Help and Support. Type the keyword modem troubleshooting in the Search box , then tap or click the arrow. The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital "getting acquainted" conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Tap or click Start, then tap or click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, tap or click Printers and Other Hardware. 2 Tap/Double-tap or click/double-click the Phone and Modem Options icon, then tap or click the Modems tab. www.gateway.com 143

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143
www.gateway.com
Troubleshooting
To run modem diagnostics:
1
Close all open programs.
2
Tap or click
Start
, then tap or click
Control Panel
. The
Control
Panel
window opens. If your Control Panel is in Category View,
tap or click
Printers and Other Hardware
.
3
Tap/Double-tap or click/double-click the
Phone and Modem
Options
icon, then tap or click the
Modems
tab.
4
Tap or click your modem, then tap or click
Properties
. The
Modem Properties
dialog box opens.
5
Tap or click the
Diagnostic
tab, then tap or click
Query Modem
.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white
screen appears with no data, or if you get an error such as
port
already open
or
the modem has failed to respond
, the modem did
not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins
handshaking
. Handshaking is a digital “getting acquainted” conversation
between the two modems that establishes connection speeds and
communication protocols. You may hear unusual handshaking sounds
when the modems first connect. If the handshaking sounds are too loud,
you can turn down the modem volume.
To turn down the modem volume:
1
Tap or click
Start
, then tap or click
Control Panel
. The
Control
Panel
window opens. If your Control Panel is in Category View,
tap or click
Printers and Other Hardware
.
2
Tap/Double-tap or click/double-click the
Phone and Modem
Options
icon, then tap or click the
Modems
tab.
Help and
Support
For more information about modem troubleshooting, tap or
click
Start
, then tap or click
Help and Support
. Type the
keyword
modem troubleshooting
in the
Search
box
, then tap or click the arrow.