Gateway NV-59C Service Guide - Page 149

Troubleshooting, Common Problems, - acer

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Troubleshooting Chapter 4 Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified) Power On Issue Go To Page 140 No Display Issue Page 141 LCD Failure Page 143 Internal Keyboard Failure Page 143 TouchPad Failure Page 144 Internal Speaker Failure Page 144 ODD Failure Page 147 WLAN Failure Page 150 Thermal Unit Failure Page 150 Other Functions Failure Page 151 Intermittent Failures Page 152 Undermined Failures Page 152 4. If the Issue is still not resolved, see "Online Support Information" on page 207. Chapter 4 139

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Chapter 4
139
Troubleshooting
Common Problems
Use the following procedure as a guide for computer problems.
NOTE:
The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1.
Obtain the failing symptoms in as much detail as possible.
2.
Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3.
Use the following table with the verified symptom to determine which page to go to.
4.
If the Issue is still not resolved, see “Online Support Information” on page 207.
Symptoms (Verified)
Go To
Power On Issue
Page 140
No Display Issue
Page 141
LCD Failure
Page 143
Internal Keyboard Failure
Page 143
TouchPad Failure
Page 144
Internal Speaker Failure
Page 144
ODD Failure
Page 147
WLAN Failure
Page 150
Thermal Unit Failure
Page 150
Other Functions Failure
Page 151
Intermittent Failures
Page 152
Undermined Failures
Page 152
Chapter 4